Keeps staffengaged duringshifts by visitingevery positionmultiple timesPersonallydemonstratesMerlin WayValues at alltimesFixes &Troubleshootsproblems andissues as theyoccurPositive &upbeat attitudeover the radiowhen answeringstaff callsCross-trained inall HostPositionsMonitors KPI'sand checks inwith staff everytime they'rebelow target @2pmChecksbathrooms forcleanlinessthroughoutthe dayManages inthe momentwhen theysee a staffissue occurAnswersGuestComplaintsProvidesbackup tostaff withoutthem askingfor helpSpends the majorityof their time on thefloor mentoring,motivating, &providing feedbackto teamRemembersto verballythank staffand showgratitudeCompletesall H&SchecklistsReports everyincident, nearmiss, etc. onthe day theyhappenNever forgetsto updatetrackers,contactsheets, etc.Walks theattractionfloor at leastevery hourTrainedasOpeningDMTrainedas MidDMExemplifiesGuestObsessionAssists withdeliveringstaff PDP's &trainingsTrainedasClosingDMAssists withongoing stafftrainingAlways leadstheirPreshowEnergeticallyActivelySendsKazoosKeeps staffengaged duringshifts by visitingevery positionmultiple timesPersonallydemonstratesMerlin WayValues at alltimesFixes &Troubleshootsproblems andissues as theyoccurPositive &upbeat attitudeover the radiowhen answeringstaff callsCross-trained inall HostPositionsMonitors KPI'sand checks inwith staff everytime they'rebelow target @2pmChecksbathrooms forcleanlinessthroughoutthe dayManages inthe momentwhen theysee a staffissue occurAnswersGuestComplaintsProvidesbackup tostaff withoutthem askingfor helpSpends the majorityof their time on thefloor mentoring,motivating, &providing feedbackto teamRemembersto verballythank staffand showgratitudeCompletesall H&SchecklistsReports everyincident, nearmiss, etc. onthe day theyhappenNever forgetsto updatetrackers,contactsheets, etc.Walks theattractionfloor at leastevery hourTrainedasOpeningDMTrainedas MidDMExemplifiesGuestObsessionAssists withdeliveringstaff PDP's &trainingsTrainedasClosingDMAssists withongoing stafftrainingAlways leadstheirPreshowEnergeticallyActivelySendsKazoos

Guest Experience Supervisor Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Keeps staff engaged during shifts by visiting every position multiple times
  2. Personally demonstrates Merlin Way Values at all times
  3. Fixes & Troubleshoots problems and issues as they occur
  4. Positive & upbeat attitude over the radio when answering staff calls
  5. Cross-trained in all Host Positions
  6. Monitors KPI's and checks in with staff every time they're below target @ 2pm
  7. Checks bathrooms for cleanliness throughout the day
  8. Manages in the moment when they see a staff issue occur
  9. Answers Guest Complaints
  10. Provides backup to staff without them asking for help
  11. Spends the majority of their time on the floor mentoring, motivating, & providing feedback to team
  12. Remembers to verbally thank staff and show gratitude
  13. Completes all H&S checklists
  14. Reports every incident, near miss, etc. on the day they happen
  15. Never forgets to update trackers, contact sheets, etc.
  16. Walks the attraction floor at least every hour
  17. Trained as Opening DM
  18. Trained as Mid DM
  19. Exemplifies Guest Obsession
  20. Assists with delivering staff PDP's & trainings
  21. Trained as Closing DM
  22. Assists with ongoing staff training
  23. Always leads their Preshow Energetically
  24. Actively Sends Kazoos