(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Remembers to verbally thank staff and show gratitude
Manages in the moment when they see a staff issue occur
Keeps staff engaged during shifts by visiting every position multiple times
Answers Guest Complaints
Checks bathrooms for cleanliness throughout the day
Trained as Closing DM
Cross-trained in all Host Positions
Trained as Opening DM
Actively Sends Kazoos
Fixes & Troubleshoots problems and issues as they occur
Provides backup to staff without them asking for help
Assists with ongoing staff training
Completes all H&S checklists
Exemplifies Guest Obsession
Spends the majority of their time on the floor mentoring, motivating, & providing feedback to team
Personally demonstrates Merlin Way Values at all times
Assists with delivering staff PDP's & trainings
Positive & upbeat attitude over the radio when answering staff calls
Always leads their Preshow Energetically
Monitors KPI's and checks in with staff every time they're below target @ 2pm
Never forgets to update trackers, contact sheets, etc.
Walks the attraction floor at least every hour
Reports every incident, near miss, etc. on the day they happen
