(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Cross-trained in all Host Positions
Trained as Closing DM
Reports every incident, near miss, etc. on the day they happen
Answers Guest Complaints
Walks the attraction floor at least every hour
Exemplifies Guest Obsession
Checks bathrooms for cleanliness throughout the day
Always leads their Preshow Energetically
Personally demonstrates Merlin Way Values at all times
Never forgets to update trackers, contact sheets, etc.
Trained as Opening DM
Assists with ongoing staff training
Keeps staff engaged during shifts by visiting every position multiple times
Trained as Mid
DM
Positive & upbeat attitude over the radio when answering staff calls
Actively Sends Kazoos
Assists with delivering staff PDP's & trainings
Monitors KPI's and checks in with staff every time they're below target @ 2pm
Remembers to verbally thank staff and show gratitude
Spends the majority of their time on the floor mentoring, motivating, & providing feedback to team
Completes all H&S checklists
Manages in the moment when they see a staff issue occur
Fixes & Troubleshoots problems and issues as they occur
Provides backup to staff without them asking for help
