Positive &upbeat attitudeover the radiowhen answeringstaff callsKeeps staffengaged duringshifts by visitingevery positionmultiple timesProvidesbackup tostaff withoutthem askingfor helpAssists withdeliveringstaff PDP's &trainingsReports everyincident, nearmiss, etc. onthe day theyhappenFixes &Troubleshootsproblems andissues as theyoccurPersonallydemonstratesMerlin WayValues at alltimesNever forgetsto updatetrackers,contactsheets, etc.Checksbathrooms forcleanlinessthroughoutthe dayAlways leadstheirPreshowEnergeticallySpends the majorityof their time on thefloor mentoring,motivating, &providing feedbackto teamTrainedas MidDMCompletesall H&SchecklistsAnswersGuestComplaintsCross-trained inall HostPositionsExemplifiesGuestObsessionTrainedasOpeningDMTrainedasClosingDMActivelySendsKazoosRemembersto verballythank staffand showgratitudeMonitors KPI'sand checks inwith staff everytime they'rebelow target @2pmManages inthe momentwhen theysee a staffissue occurAssists withongoing stafftrainingWalks theattractionfloor at leastevery hourPositive &upbeat attitudeover the radiowhen answeringstaff callsKeeps staffengaged duringshifts by visitingevery positionmultiple timesProvidesbackup tostaff withoutthem askingfor helpAssists withdeliveringstaff PDP's &trainingsReports everyincident, nearmiss, etc. onthe day theyhappenFixes &Troubleshootsproblems andissues as theyoccurPersonallydemonstratesMerlin WayValues at alltimesNever forgetsto updatetrackers,contactsheets, etc.Checksbathrooms forcleanlinessthroughoutthe dayAlways leadstheirPreshowEnergeticallySpends the majorityof their time on thefloor mentoring,motivating, &providing feedbackto teamTrainedas MidDMCompletesall H&SchecklistsAnswersGuestComplaintsCross-trained inall HostPositionsExemplifiesGuestObsessionTrainedasOpeningDMTrainedasClosingDMActivelySendsKazoosRemembersto verballythank staffand showgratitudeMonitors KPI'sand checks inwith staff everytime they'rebelow target @2pmManages inthe momentwhen theysee a staffissue occurAssists withongoing stafftrainingWalks theattractionfloor at leastevery hour

Guest Experience Supervisor Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positive & upbeat attitude over the radio when answering staff calls
  2. Keeps staff engaged during shifts by visiting every position multiple times
  3. Provides backup to staff without them asking for help
  4. Assists with delivering staff PDP's & trainings
  5. Reports every incident, near miss, etc. on the day they happen
  6. Fixes & Troubleshoots problems and issues as they occur
  7. Personally demonstrates Merlin Way Values at all times
  8. Never forgets to update trackers, contact sheets, etc.
  9. Checks bathrooms for cleanliness throughout the day
  10. Always leads their Preshow Energetically
  11. Spends the majority of their time on the floor mentoring, motivating, & providing feedback to team
  12. Trained as Mid DM
  13. Completes all H&S checklists
  14. Answers Guest Complaints
  15. Cross-trained in all Host Positions
  16. Exemplifies Guest Obsession
  17. Trained as Opening DM
  18. Trained as Closing DM
  19. Actively Sends Kazoos
  20. Remembers to verbally thank staff and show gratitude
  21. Monitors KPI's and checks in with staff every time they're below target @ 2pm
  22. Manages in the moment when they see a staff issue occur
  23. Assists with ongoing staff training
  24. Walks the attraction floor at least every hour