PersonallydemonstratesMerlin WayValues at alltimesAlways leadstheirPreshowEnergeticallyTrainedas MidDMReports everyincident, nearmiss, etc. onthe day theyhappenPositive &upbeat attitudeover the radiowhen answeringstaff callsSpends the majorityof their time on thefloor mentoring,motivating, &providing feedbackto teamAssists withongoing stafftrainingMonitors KPI'sand checks inwith staff everytime they'rebelow target @2pmFixes &Troubleshootsproblems andissues as theyoccurCross-trained inall HostPositionsTrainedasOpeningDMAnswersGuestComplaintsActivelySendsKazoosAssists withdeliveringstaff PDP's &trainingsCompletesall H&SchecklistsChecksbathrooms forcleanlinessthroughoutthe dayRemembersto verballythank staffand showgratitudeProvidesbackup tostaff withoutthem askingfor helpNever forgetsto updatetrackers,contactsheets, etc.TrainedasClosingDMExemplifiesGuestObsessionManages inthe momentwhen theysee a staffissue occurKeeps staffengaged duringshifts by visitingevery positionmultiple timesWalks theattractionfloor at leastevery hourPersonallydemonstratesMerlin WayValues at alltimesAlways leadstheirPreshowEnergeticallyTrainedas MidDMReports everyincident, nearmiss, etc. onthe day theyhappenPositive &upbeat attitudeover the radiowhen answeringstaff callsSpends the majorityof their time on thefloor mentoring,motivating, &providing feedbackto teamAssists withongoing stafftrainingMonitors KPI'sand checks inwith staff everytime they'rebelow target @2pmFixes &Troubleshootsproblems andissues as theyoccurCross-trained inall HostPositionsTrainedasOpeningDMAnswersGuestComplaintsActivelySendsKazoosAssists withdeliveringstaff PDP's &trainingsCompletesall H&SchecklistsChecksbathrooms forcleanlinessthroughoutthe dayRemembersto verballythank staffand showgratitudeProvidesbackup tostaff withoutthem askingfor helpNever forgetsto updatetrackers,contactsheets, etc.TrainedasClosingDMExemplifiesGuestObsessionManages inthe momentwhen theysee a staffissue occurKeeps staffengaged duringshifts by visitingevery positionmultiple timesWalks theattractionfloor at leastevery hour

Guest Experience Supervisor Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Personally demonstrates Merlin Way Values at all times
  2. Always leads their Preshow Energetically
  3. Trained as Mid DM
  4. Reports every incident, near miss, etc. on the day they happen
  5. Positive & upbeat attitude over the radio when answering staff calls
  6. Spends the majority of their time on the floor mentoring, motivating, & providing feedback to team
  7. Assists with ongoing staff training
  8. Monitors KPI's and checks in with staff every time they're below target @ 2pm
  9. Fixes & Troubleshoots problems and issues as they occur
  10. Cross-trained in all Host Positions
  11. Trained as Opening DM
  12. Answers Guest Complaints
  13. Actively Sends Kazoos
  14. Assists with delivering staff PDP's & trainings
  15. Completes all H&S checklists
  16. Checks bathrooms for cleanliness throughout the day
  17. Remembers to verbally thank staff and show gratitude
  18. Provides backup to staff without them asking for help
  19. Never forgets to update trackers, contact sheets, etc.
  20. Trained as Closing DM
  21. Exemplifies Guest Obsession
  22. Manages in the moment when they see a staff issue occur
  23. Keeps staff engaged during shifts by visiting every position multiple times
  24. Walks the attraction floor at least every hour