ActivelySendsKazoosAssists withdeliveringstaff PDP's &trainingsWalks theattractionfloor at leastevery hourExemplifiesGuestObsessionPositive &upbeat attitudeover the radiowhen answeringstaff callsNever forgetsto updatetrackers,contactsheets, etc.PersonallydemonstratesMerlin WayValues at alltimesTrainedas MidDMAnswersGuestComplaintsAlways leadstheirPreshowEnergeticallyChecksbathrooms forcleanlinessthroughoutthe dayReports everyincident, nearmiss, etc. onthe day theyhappenTrainedasClosingDMManages inthe momentwhen theysee a staffissue occurCross-trained inall HostPositionsSpends the majorityof their time on thefloor mentoring,motivating, &providing feedbackto teamMonitors KPI'sand checks inwith staff everytime they'rebelow target @2pmRemembersto verballythank staffand showgratitudeFixes &Troubleshootsproblems andissues as theyoccurTrainedasOpeningDMAssists withongoing stafftrainingKeeps staffengaged duringshifts by visitingevery positionmultiple timesCompletesall H&SchecklistsProvidesbackup tostaff withoutthem askingfor helpActivelySendsKazoosAssists withdeliveringstaff PDP's &trainingsWalks theattractionfloor at leastevery hourExemplifiesGuestObsessionPositive &upbeat attitudeover the radiowhen answeringstaff callsNever forgetsto updatetrackers,contactsheets, etc.PersonallydemonstratesMerlin WayValues at alltimesTrainedas MidDMAnswersGuestComplaintsAlways leadstheirPreshowEnergeticallyChecksbathrooms forcleanlinessthroughoutthe dayReports everyincident, nearmiss, etc. onthe day theyhappenTrainedasClosingDMManages inthe momentwhen theysee a staffissue occurCross-trained inall HostPositionsSpends the majorityof their time on thefloor mentoring,motivating, &providing feedbackto teamMonitors KPI'sand checks inwith staff everytime they'rebelow target @2pmRemembersto verballythank staffand showgratitudeFixes &Troubleshootsproblems andissues as theyoccurTrainedasOpeningDMAssists withongoing stafftrainingKeeps staffengaged duringshifts by visitingevery positionmultiple timesCompletesall H&SchecklistsProvidesbackup tostaff withoutthem askingfor help

Guest Experience Supervisor Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Actively Sends Kazoos
  2. Assists with delivering staff PDP's & trainings
  3. Walks the attraction floor at least every hour
  4. Exemplifies Guest Obsession
  5. Positive & upbeat attitude over the radio when answering staff calls
  6. Never forgets to update trackers, contact sheets, etc.
  7. Personally demonstrates Merlin Way Values at all times
  8. Trained as Mid DM
  9. Answers Guest Complaints
  10. Always leads their Preshow Energetically
  11. Checks bathrooms for cleanliness throughout the day
  12. Reports every incident, near miss, etc. on the day they happen
  13. Trained as Closing DM
  14. Manages in the moment when they see a staff issue occur
  15. Cross-trained in all Host Positions
  16. Spends the majority of their time on the floor mentoring, motivating, & providing feedback to team
  17. Monitors KPI's and checks in with staff every time they're below target @ 2pm
  18. Remembers to verbally thank staff and show gratitude
  19. Fixes & Troubleshoots problems and issues as they occur
  20. Trained as Opening DM
  21. Assists with ongoing staff training
  22. Keeps staff engaged during shifts by visiting every position multiple times
  23. Completes all H&S checklists
  24. Provides backup to staff without them asking for help