(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Checks bathrooms for cleanliness throughout the day
Exemplifies Guest Obsession
Assists with ongoing staff training
Manages in the moment when they see a staff issue occur
Remembers to verbally thank staff and show gratitude
Answers Guest Complaints
Assists with delivering staff PDP's & trainings
Keeps staff engaged during shifts by visiting every position multiple times
Spends the majority of their time on the floor mentoring, motivating, & providing feedback to team
Fixes & Troubleshoots problems and issues as they occur
Cross-trained in all Host Positions
Provides backup to staff without them asking for help
Personally demonstrates Merlin Way Values at all times
Never forgets to update trackers, contact sheets, etc.
Actively Sends Kazoos
Positive & upbeat attitude over the radio when answering staff calls
Reports every incident, near miss, etc. on the day they happen
Monitors KPI's and checks in with staff every time they're below target @ 2pm
