This bingo card has a free space and 25 words: 1. use a "wow" word, 2. paraphrase the situation, 3. Observe how they feel, 4. Validate their feelings, 5. Identify with them, 6. Apologize without saying "I'm sorry", 7. Teach something using modeling, 8. Deliver bad news safely, 9. Explain a process with detail, 10. Acknowledge the solution they want, 11. Lead with what you can do, 12. Create incentives, 13. Use "I wish....even though", 14. Normalize a strange situation, 15. Re-frame the context to sound better, 16. Wait for someone to stop talking without interrupting, 17. Ask questions (no “why” questions), 18. take ownership, 19. de-escalate, 20. practice nonreactivity, 21. give a verbal receipt, 22. re-affirm the customer relationship, 23. use “can-do” phrasing, 24. Avoid defensiveness and 25. receive a thank you.
Conflict Resolution | Conflict Resolution | Conflict Resolution | Coping Skills Bingo | Coping Skills Bingo
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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