Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. 10. Acknowledge the solution they want
2. 21. give a verbal receipt
3. 16. Wait for someone to stop talking without interrupting
4. 22. re-affirm the customer relationship
5. 3. Observe how they feel
6. 17. Ask questions (no “why” questions)
7. 20. practice nonreactivity
8. 25. receive a thank you
9. 9. Explain a process with detail
10. 8. Deliver bad news safely
11. 2. paraphrase the situation
12. 6. Apologize without saying "I'm sorry"
13. 13. Use "I wish....even though"
14. 1. use a "wow" word
15. 24. Avoid defensiveness
16. 23. use “can-do” phrasing
17. 5. Identify with them
18. 15. Re-frame the context to sound better
19. 18. take ownership
20. 7. Teach something using modeling
21. 11. Lead with what you can do
22. 19. de-escalate
23. 12. Create incentives
24. 14. Normalize a strange situation
25. 4. Validate their feelings