(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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9. Explain a process with detail
7. Teach something using modeling
15. Re-frame the context to sound better
14. Normalize a strange situation
3. Observe how they feel
8. Deliver bad news safely
20. practice nonreactivity
19. de-escalate
12. Create incentives
5. Identify with them
25. receive a thank you
22. re-affirm the customer relationship
23. use “can-do” phrasing
1. use a "wow" word
2. paraphrase the situation
4. Validate their feelings
18. take ownership
11. Lead with what you can do
24. Avoid defensiveness
17. Ask questions (no “why” questions)
13. Use "I wish....even though"
6. Apologize without saying "I'm sorry"
21. give a verbal receipt
16. Wait for someone to stop talking without interrupting
