This bingo card has a free space and 24 words: Upsell an Item (food or beverage to pair), Offer drink ideas to someone unsure of order, Eye contact at hand off, Small talk/Eye contact while making drink, Greet Customer when they arrive, offer Sample, Personal Connection / Small talk conversation, Dust/Sweep Café, Thanking Customer at Register and Handoff, Name at hand-off, thank, see you next time, Set Timer for Pikes, ensure freshness (30 min), Temperature Checks (AM, Mid, PM), Dusting, organizing, tidying up Cup Displays, Filling impulse displays / food items, Apologize for wait, even if none or short, Write Personalize Message on Cup (Smiley face, "have a great day", "Thanks", etc., Check date dots are on all products, Store Personal Belongings out sight of customers and prep area, Wash Hands entering prep area or switching lines, Introduce yourself by name to customer at register, Fill out build-to numbers and waste Numbers for food items, Call a customer by their name 3 times in one transaction, Uniform 100%, clean apron, hat, name tag, Check Sanitizer bucket every 30 minutes and Ace a barista observation with TL.
Starbucks Bingo | Starbucks Bingo | Be Kind BINGO | Inside Sales Hospitality | Creating Best Moments
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