Introduceyourself byname tocustomer atregisterUniform100%, cleanapron, hat,name tagThankingCustomer atRegister andHandoffUpsell anItem (food orbeverage topair)Ace abaristaobservationwith TLGreetCustomerwhen theyarrive, offerSampleOffer drinkideas tosomeoneunsure oforderWash Handsenteringprep area orswitchinglinesStore PersonalBelongings outsight ofcustomers andprep areaDusting,organizing,tidying upCupDisplaysFillingimpulsedisplays /food itemsName athand-off,thank, seeyou nexttimeSmalltalk/Eyecontact whilemaking drinkPersonalConnection /Small talkconversationSet Timer forPikes,ensurefreshness(30 min)Dust/SweepCaféCall acustomer bytheir name 3times in onetransactionWrite PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.Fill out build-to numbersand wasteNumbers forfood itemsApologize forwait, even ifnone orshortCheckSanitizerbucket every30 minutesTemperatureChecks(AM, Mid,PM)Checkdate dotsare on allproductsEyecontact athand offIntroduceyourself byname tocustomer atregisterUniform100%, cleanapron, hat,name tagThankingCustomer atRegister andHandoffUpsell anItem (food orbeverage topair)Ace abaristaobservationwith TLGreetCustomerwhen theyarrive, offerSampleOffer drinkideas tosomeoneunsure oforderWash Handsenteringprep area orswitchinglinesStore PersonalBelongings outsight ofcustomers andprep areaDusting,organizing,tidying upCupDisplaysFillingimpulsedisplays /food itemsName athand-off,thank, seeyou nexttimeSmalltalk/Eyecontact whilemaking drinkPersonalConnection /Small talkconversationSet Timer forPikes,ensurefreshness(30 min)Dust/SweepCaféCall acustomer bytheir name 3times in onetransactionWrite PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.Fill out build-to numbersand wasteNumbers forfood itemsApologize forwait, even ifnone orshortCheckSanitizerbucket every30 minutesTemperatureChecks(AM, Mid,PM)Checkdate dotsare on allproductsEyecontact athand off

Starbucks Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce yourself by name to customer at register
  2. Uniform 100%, clean apron, hat, name tag
  3. Thanking Customer at Register and Handoff
  4. Upsell an Item (food or beverage to pair)
  5. Ace a barista observation with TL
  6. Greet Customer when they arrive, offer Sample
  7. Offer drink ideas to someone unsure of order
  8. Wash Hands entering prep area or switching lines
  9. Store Personal Belongings out sight of customers and prep area
  10. Dusting, organizing, tidying up Cup Displays
  11. Filling impulse displays / food items
  12. Name at hand-off, thank, see you next time
  13. Small talk/Eye contact while making drink
  14. Personal Connection / Small talk conversation
  15. Set Timer for Pikes, ensure freshness (30 min)
  16. Dust/Sweep Café
  17. Call a customer by their name 3 times in one transaction
  18. Write Personalize Message on Cup (Smiley face, "have a great day", "Thanks", etc.
  19. Fill out build-to numbers and waste Numbers for food items
  20. Apologize for wait, even if none or short
  21. Check Sanitizer bucket every 30 minutes
  22. Temperature Checks (AM, Mid, PM)
  23. Check date dots are on all products
  24. Eye contact at hand off