(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Small talk/Eye contact while making drink
Dust/Sweep Café
Offer drink ideas to someone unsure of order
Check date dots are on all products
Upsell an Item (food or beverage to pair)
Personal Connection / Small talk conversation
Wash Hands entering prep area or switching lines
Eye contact at hand off
Fill out build-to numbers and waste Numbers for food items
Temperature Checks (AM, Mid, PM)
Write Personalize Message on Cup (Smiley face, "have a great day", "Thanks", etc.
Apologize for wait, even if none or short
Name at hand-off, thank, see you next time
Uniform 100%, clean apron, hat, name tag
Ace a barista observation with TL
Thanking Customer at Register and Handoff
Check Sanitizer bucket every 30 minutes
Set Timer for Pikes, ensure freshness (30 min)
Greet Customer when they arrive, offer Sample
Filling impulse displays / food items
Store Personal Belongings out sight of customers and prep area
Introduce yourself by name to customer at register
Dusting, organizing, tidying up Cup Displays
Call a customer by their name 3 times in one transaction
