Apologize forwait, even ifnone orshortPersonalConnection /Small talkconversationWash Handsenteringprep area orswitchinglinesFill out build-to numbersand wasteNumbers forfood itemsIntroduceyourself byname tocustomer atregisterWrite PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.Dusting,organizing,tidying upCupDisplaysUpsell anItem (food orbeverage topair)GreetCustomerwhen theyarrive, offerSampleEyecontact athand offStore PersonalBelongings outsight ofcustomers andprep areaOffer drinkideas tosomeoneunsure oforderUniform100%, cleanapron, hat,name tagCall acustomer bytheir name 3times in onetransactionCheckdate dotsare on allproductsSmalltalk/Eyecontact whilemaking drinkDust/SweepCaféFillingimpulsedisplays /food itemsAce abaristaobservationwith TLTemperatureChecks(AM, Mid,PM)Set Timer forPikes,ensurefreshness(30 min)Name athand-off,thank, seeyou nexttimeThankingCustomer atRegister andHandoffCheckSanitizerbucket every30 minutesApologize forwait, even ifnone orshortPersonalConnection /Small talkconversationWash Handsenteringprep area orswitchinglinesFill out build-to numbersand wasteNumbers forfood itemsIntroduceyourself byname tocustomer atregisterWrite PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.Dusting,organizing,tidying upCupDisplaysUpsell anItem (food orbeverage topair)GreetCustomerwhen theyarrive, offerSampleEyecontact athand offStore PersonalBelongings outsight ofcustomers andprep areaOffer drinkideas tosomeoneunsure oforderUniform100%, cleanapron, hat,name tagCall acustomer bytheir name 3times in onetransactionCheckdate dotsare on allproductsSmalltalk/Eyecontact whilemaking drinkDust/SweepCaféFillingimpulsedisplays /food itemsAce abaristaobservationwith TLTemperatureChecks(AM, Mid,PM)Set Timer forPikes,ensurefreshness(30 min)Name athand-off,thank, seeyou nexttimeThankingCustomer atRegister andHandoffCheckSanitizerbucket every30 minutes

Starbucks Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologize for wait, even if none or short
  2. Personal Connection / Small talk conversation
  3. Wash Hands entering prep area or switching lines
  4. Fill out build-to numbers and waste Numbers for food items
  5. Introduce yourself by name to customer at register
  6. Write Personalize Message on Cup (Smiley face, "have a great day", "Thanks", etc.
  7. Dusting, organizing, tidying up Cup Displays
  8. Upsell an Item (food or beverage to pair)
  9. Greet Customer when they arrive, offer Sample
  10. Eye contact at hand off
  11. Store Personal Belongings out sight of customers and prep area
  12. Offer drink ideas to someone unsure of order
  13. Uniform 100%, clean apron, hat, name tag
  14. Call a customer by their name 3 times in one transaction
  15. Check date dots are on all products
  16. Small talk/Eye contact while making drink
  17. Dust/Sweep Café
  18. Filling impulse displays / food items
  19. Ace a barista observation with TL
  20. Temperature Checks (AM, Mid, PM)
  21. Set Timer for Pikes, ensure freshness (30 min)
  22. Name at hand-off, thank, see you next time
  23. Thanking Customer at Register and Handoff
  24. Check Sanitizer bucket every 30 minutes