This bingo card has a free space and 24 words: Pt says they have never paid a CL evaluation before, Broken frame warranty or repair, Pt says my insurance will cover everything, Pt cancels same day appointment, Pt says "I'm only coming here because you take my insurance", Rude patient encounter, Pt complains about new glasses or contacts, Pt calls requesting Rx to order online, Pt has a fit when we ask for medical insurance card, When a pt CL order is on back order and we have to order trials to get them by., Pt calls promptly when we open, Pt no- shows appointment, A pt asks to order a frame in a different color, When a pt is set on a certain eye size. "I only wear size 51!", Pt calls to see when their glasses/contacts will be ready, Pt says "Is this all the frames that you have?", Pt calls to schedule but doesn't know their insurance, Pt takes forever to pick up their order and needs multiple reminders, Pt comes in after noon on a Friday, Pt gives us their medical insurance when we ask for vision insurance, Rx check is scheduled per pt request, Pt requests their PD to order glasses online, Pt doesn't return call to authorize Rx or finalize order and Pt gives us a bizarre story for broken glasses.
PITA | PITA | Good Vibes | Overheard in the office! | PCC Bingo
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