(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt no- shows appointment
Pt doesn't return call to authorize Rx or finalize order
Rx check is scheduled per pt request
Pt cancels same day appointment
Pt calls requesting Rx to order online
Pt says they have never paid a CL evaluation before
When a pt CL order is on back order and we have to order trials to get them by.
Pt calls promptly when we open
Pt says "Is this all the frames that you have?"
Pt comes in after noon on a Friday
Pt calls to see when their glasses/contacts will be ready
Pt has a fit when we ask for medical insurance card
Rude patient encounter
A pt asks to order a frame in a different color
Pt says my insurance will cover everything
When a pt is set on a certain eye size. "I only wear size 51!"
Pt takes forever to pick up their order and needs multiple reminders
Broken frame warranty or repair
Pt complains about new glasses or contacts
Pt gives us their medical insurance when we ask for vision insurance
Pt gives us a bizarre story for broken glasses
Pt says "I'm only coming here because you take my insurance"
Pt calls to schedule but doesn't know their insurance
