Pt takes foreverto pick up theirorder andneeds multipleremindersPt gives us abizarre storyfor brokenglassesPt says "I'monly cominghere becauseyou take myinsurance"When a pt isset on acertain eyesize. "I onlywear size 51!"Pt calls toschedule butdoesn't knowtheirinsurancePt callspromptlywhen weopenPt says myinsurancewill covereverythingPt says theyhave neverpaid a CLevaluationbeforePt complainsabout newglasses orcontactsPt callsrequestingRx to orderonlineWhen a pt CLorder is on backorder and wehave to ordertrials to get themby.Pt has a fitwhen we askfor medicalinsurancecardRx check isscheduledper ptrequestPt gives ustheir medicalinsurance whenwe ask forvisioninsurancePt comesin afternoon on aFridayRudepatientencounterPt says "Isthis all theframes thatyou have?"Pt calls to seewhen theirglasses/contactswill be readyPt cancelssame dayappointmentPt doesn'treturn call toauthorize Rxor finalizeorderBrokenframewarrantyor repairPt requeststheir PD toorderglassesonlinePt no-showsappointmentA pt asks toorder aframe in adifferentcolorPt takes foreverto pick up theirorder andneeds multipleremindersPt gives us abizarre storyfor brokenglassesPt says "I'monly cominghere becauseyou take myinsurance"When a pt isset on acertain eyesize. "I onlywear size 51!"Pt calls toschedule butdoesn't knowtheirinsurancePt callspromptlywhen weopenPt says myinsurancewill covereverythingPt says theyhave neverpaid a CLevaluationbeforePt complainsabout newglasses orcontactsPt callsrequestingRx to orderonlineWhen a pt CLorder is on backorder and wehave to ordertrials to get themby.Pt has a fitwhen we askfor medicalinsurancecardRx check isscheduledper ptrequestPt gives ustheir medicalinsurance whenwe ask forvisioninsurancePt comesin afternoon on aFridayRudepatientencounterPt says "Isthis all theframes thatyou have?"Pt calls to seewhen theirglasses/contactswill be readyPt cancelssame dayappointmentPt doesn'treturn call toauthorize Rxor finalizeorderBrokenframewarrantyor repairPt requeststheir PD toorderglassesonlinePt no-showsappointmentA pt asks toorder aframe in adifferentcolor

PITA - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt takes forever to pick up their order and needs multiple reminders
  2. Pt gives us a bizarre story for broken glasses
  3. Pt says "I'm only coming here because you take my insurance"
  4. When a pt is set on a certain eye size. "I only wear size 51!"
  5. Pt calls to schedule but doesn't know their insurance
  6. Pt calls promptly when we open
  7. Pt says my insurance will cover everything
  8. Pt says they have never paid a CL evaluation before
  9. Pt complains about new glasses or contacts
  10. Pt calls requesting Rx to order online
  11. When a pt CL order is on back order and we have to order trials to get them by.
  12. Pt has a fit when we ask for medical insurance card
  13. Rx check is scheduled per pt request
  14. Pt gives us their medical insurance when we ask for vision insurance
  15. Pt comes in after noon on a Friday
  16. Rude patient encounter
  17. Pt says "Is this all the frames that you have?"
  18. Pt calls to see when their glasses/contacts will be ready
  19. Pt cancels same day appointment
  20. Pt doesn't return call to authorize Rx or finalize order
  21. Broken frame warranty or repair
  22. Pt requests their PD to order glasses online
  23. Pt no- shows appointment
  24. A pt asks to order a frame in a different color