This bingo card has a free space and 24 words: A helpline rep asked if you checked your SOP's, Client asked about the 2023 Calendar, PROPERLY submitted a Menu Change Request, Had to call Intake, Needed to have orders generated, Had to use the Nutritional DataBase, Have an ACW under 10%, WorkWait is 75% or higher, Client calls you a pet name, PROPERLY SUBMITTED A CANCELLATION REQUEST, Had to tell a client they are out of authorization, Client asked to have the driver tracked but they are still within the 4 hour delivery window, Client asks for the winning lottery numbers, Youve only had to call helpline for reships, Submitted a print request for a large print menu, Had to use TransPerfect, Had to submit a request to restart for a client who did not notify us they were in the hospital, Took a waiting order for a client, Started working on a Humana Well Dine account before you realized you needed to transfer the call, Received a Kudos call, Needed to give the client Intakes fax number, Went the whole day without any system issues, Left a positive feedback for a moms meals driver and Received a 95% or higher for QA.
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