Client askedabout the2023CalendarHad tocallIntakeHad to tell aclient theyare out ofauthorizationYouve onlyhad to callhelpline forreshipsLeft apositivefeedback fora momsmeals driverReceiveda KudoscallA helplinerep asked ifyou checkedyour SOP'sClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowHad touse theNutritionalDataBaseSubmitted aprint requestfor a largeprint menuReceiveda 95% orhigher forQAWorkWaitis 75% orhigherWent thewhole daywithout anysystemissuesPROPERLYsubmitted aMenuChangeRequestHave anACWunder10%Clientcalls youa petnameHad to useTransPerfectHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalTook awaitingorder for aclientPROPERLYSUBMITTED ACANCELLATIONREQUESTNeeded togive theclient Intakesfax numberClient asksfor thewinninglotterynumbersStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callNeeded tohaveordersgeneratedClient askedabout the2023CalendarHad tocallIntakeHad to tell aclient theyare out ofauthorizationYouve onlyhad to callhelpline forreshipsLeft apositivefeedback fora momsmeals driverReceiveda KudoscallA helplinerep asked ifyou checkedyour SOP'sClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowHad touse theNutritionalDataBaseSubmitted aprint requestfor a largeprint menuReceiveda 95% orhigher forQAWorkWaitis 75% orhigherWent thewhole daywithout anysystemissuesPROPERLYsubmitted aMenuChangeRequestHave anACWunder10%Clientcalls youa petnameHad to useTransPerfectHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalTook awaitingorder for aclientPROPERLYSUBMITTED ACANCELLATIONREQUESTNeeded togive theclient Intakesfax numberClient asksfor thewinninglotterynumbersStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callNeeded tohaveordersgenerated

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
O
5
G
6
B
7
B
8
I
9
B
10
B
11
O
12
N
13
N
14
N
15
I
16
G
17
I
18
N
19
G
20
O
21
I
22
G
23
O
24
O
  1. I-Client asked about the 2023 Calendar
  2. G-Had to call Intake
  3. B-Had to tell a client they are out of authorization
  4. O-Youve only had to call helpline for reships
  5. G-Left a positive feedback for a moms meals driver
  6. B-Received a Kudos call
  7. B-A helpline rep asked if you checked your SOP's
  8. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  9. B-Had to use the Nutritional DataBase
  10. B-Submitted a print request for a large print menu
  11. O-Received a 95% or higher for QA
  12. N-WorkWait is 75% or higher
  13. N-Went the whole day without any system issues
  14. N-PROPERLY submitted a Menu Change Request
  15. I-Have an ACW under 10%
  16. G-Client calls you a pet name
  17. I-Had to use TransPerfect
  18. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  19. G-Took a waiting order for a client
  20. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  21. I-Needed to give the client Intakes fax number
  22. G-Client asks for the winning lottery numbers
  23. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  24. O-Needed to have orders generated