Had tocallIntakeYouve onlyhad to callhelpline forreshipsHad to useTransPerfectSubmitted aprint requestfor a largeprint menuClient asksfor thewinninglotterynumbersStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callHad touse theNutritionalDataBaseClient askedabout the2023CalendarHad to tell aclient theyare out ofauthorizationNeeded togive theclient Intakesfax numberHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalTook awaitingorder for aclientClientcalls youa petnamePROPERLYSUBMITTED ACANCELLATIONREQUESTWorkWaitis 75% orhigherPROPERLYsubmitted aMenuChangeRequestHave anACWunder10%Needed tohaveordersgeneratedReceiveda 95% orhigher forQAA helplinerep asked ifyou checkedyour SOP'sClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowWent thewhole daywithout anysystemissuesReceiveda KudoscallLeft apositivefeedback fora momsmeals driverHad tocallIntakeYouve onlyhad to callhelpline forreshipsHad to useTransPerfectSubmitted aprint requestfor a largeprint menuClient asksfor thewinninglotterynumbersStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callHad touse theNutritionalDataBaseClient askedabout the2023CalendarHad to tell aclient theyare out ofauthorizationNeeded togive theclient Intakesfax numberHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalTook awaitingorder for aclientClientcalls youa petnamePROPERLYSUBMITTED ACANCELLATIONREQUESTWorkWaitis 75% orhigherPROPERLYsubmitted aMenuChangeRequestHave anACWunder10%Needed tohaveordersgeneratedReceiveda 95% orhigher forQAA helplinerep asked ifyou checkedyour SOP'sClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowWent thewhole daywithout anysystemissuesReceiveda KudoscallLeft apositivefeedback fora momsmeals driver

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
I
4
B
5
G
6
O
7
B
8
I
9
B
10
I
11
N
12
G
13
G
14
O
15
N
16
N
17
I
18
O
19
O
20
B
21
I
22
N
23
B
24
G
  1. G-Had to call Intake
  2. O-Youve only had to call helpline for reships
  3. I-Had to use TransPerfect
  4. B-Submitted a print request for a large print menu
  5. G-Client asks for the winning lottery numbers
  6. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  7. B-Had to use the Nutritional DataBase
  8. I-Client asked about the 2023 Calendar
  9. B-Had to tell a client they are out of authorization
  10. I-Needed to give the client Intakes fax number
  11. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  12. G-Took a waiting order for a client
  13. G-Client calls you a pet name
  14. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  15. N-WorkWait is 75% or higher
  16. N-PROPERLY submitted a Menu Change Request
  17. I-Have an ACW under 10%
  18. O-Needed to have orders generated
  19. O-Received a 95% or higher for QA
  20. B-A helpline rep asked if you checked your SOP's
  21. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  22. N-Went the whole day without any system issues
  23. B-Received a Kudos call
  24. G-Left a positive feedback for a moms meals driver