Client asksfor thewinninglotterynumbersStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callWent thewhole daywithout anysystemissuesHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalA helplinerep asked ifyou checkedyour SOP'sHad to useTransPerfectNeeded togive theclient Intakesfax numberPROPERLYsubmitted aMenuChangeRequestClientcalls youa petnameClient askedabout the2023CalendarHad tocallIntakeNeeded tohaveordersgeneratedLeft apositivefeedback fora momsmeals driverHad touse theNutritionalDataBaseTook awaitingorder for aclientWorkWaitis 75% orhigherHad to tell aclient theyare out ofauthorizationClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowYouve onlyhad to callhelpline forreshipsReceiveda 95% orhigher forQAHave anACWunder10%Submitted aprint requestfor a largeprint menuReceiveda KudoscallPROPERLYSUBMITTED ACANCELLATIONREQUESTClient asksfor thewinninglotterynumbersStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callWent thewhole daywithout anysystemissuesHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalA helplinerep asked ifyou checkedyour SOP'sHad to useTransPerfectNeeded togive theclient Intakesfax numberPROPERLYsubmitted aMenuChangeRequestClientcalls youa petnameClient askedabout the2023CalendarHad tocallIntakeNeeded tohaveordersgeneratedLeft apositivefeedback fora momsmeals driverHad touse theNutritionalDataBaseTook awaitingorder for aclientWorkWaitis 75% orhigherHad to tell aclient theyare out ofauthorizationClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowYouve onlyhad to callhelpline forreshipsReceiveda 95% orhigher forQAHave anACWunder10%Submitted aprint requestfor a largeprint menuReceiveda KudoscallPROPERLYSUBMITTED ACANCELLATIONREQUEST

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
N
4
N
5
B
6
I
7
I
8
N
9
G
10
I
11
G
12
O
13
G
14
B
15
G
16
N
17
B
18
I
19
O
20
O
21
I
22
B
23
B
24
O
  1. G-Client asks for the winning lottery numbers
  2. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  3. N-Went the whole day without any system issues
  4. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  5. B-A helpline rep asked if you checked your SOP's
  6. I-Had to use TransPerfect
  7. I-Needed to give the client Intakes fax number
  8. N-PROPERLY submitted a Menu Change Request
  9. G-Client calls you a pet name
  10. I-Client asked about the 2023 Calendar
  11. G-Had to call Intake
  12. O-Needed to have orders generated
  13. G-Left a positive feedback for a moms meals driver
  14. B-Had to use the Nutritional DataBase
  15. G-Took a waiting order for a client
  16. N-WorkWait is 75% or higher
  17. B-Had to tell a client they are out of authorization
  18. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  19. O-Youve only had to call helpline for reships
  20. O-Received a 95% or higher for QA
  21. I-Have an ACW under 10%
  22. B-Submitted a print request for a large print menu
  23. B-Received a Kudos call
  24. O-PROPERLY SUBMITTED A CANCELLATION REQUEST