Had to useTransPerfectTook awaitingorder for aclientHad to tell aclient theyare out ofauthorizationHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalClientcalls youa petnameClient asksfor thewinninglotterynumbersWent thewhole daywithout anysystemissuesReceiveda 95% orhigher forQAHave anACWunder10%Left apositivefeedback fora momsmeals driverYouve onlyhad to callhelpline forreshipsPROPERLYsubmitted aMenuChangeRequestReceiveda KudoscallNeeded tohaveordersgeneratedHad touse theNutritionalDataBaseStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callNeeded togive theclient Intakesfax numberPROPERLYSUBMITTED ACANCELLATIONREQUESTA helplinerep asked ifyou checkedyour SOP'sWorkWaitis 75% orhigherSubmitted aprint requestfor a largeprint menuClient askedabout the2023CalendarClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowHad tocallIntakeHad to useTransPerfectTook awaitingorder for aclientHad to tell aclient theyare out ofauthorizationHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalClientcalls youa petnameClient asksfor thewinninglotterynumbersWent thewhole daywithout anysystemissuesReceiveda 95% orhigher forQAHave anACWunder10%Left apositivefeedback fora momsmeals driverYouve onlyhad to callhelpline forreshipsPROPERLYsubmitted aMenuChangeRequestReceiveda KudoscallNeeded tohaveordersgeneratedHad touse theNutritionalDataBaseStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callNeeded togive theclient Intakesfax numberPROPERLYSUBMITTED ACANCELLATIONREQUESTA helplinerep asked ifyou checkedyour SOP'sWorkWaitis 75% orhigherSubmitted aprint requestfor a largeprint menuClient askedabout the2023CalendarClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowHad tocallIntake

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
N
5
G
6
G
7
N
8
O
9
I
10
G
11
O
12
N
13
B
14
O
15
B
16
O
17
I
18
O
19
B
20
N
21
B
22
I
23
I
24
G
  1. I-Had to use TransPerfect
  2. G-Took a waiting order for a client
  3. B-Had to tell a client they are out of authorization
  4. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  5. G-Client calls you a pet name
  6. G-Client asks for the winning lottery numbers
  7. N-Went the whole day without any system issues
  8. O-Received a 95% or higher for QA
  9. I-Have an ACW under 10%
  10. G-Left a positive feedback for a moms meals driver
  11. O-Youve only had to call helpline for reships
  12. N-PROPERLY submitted a Menu Change Request
  13. B-Received a Kudos call
  14. O-Needed to have orders generated
  15. B-Had to use the Nutritional DataBase
  16. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  17. I-Needed to give the client Intakes fax number
  18. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  19. B-A helpline rep asked if you checked your SOP's
  20. N-WorkWait is 75% or higher
  21. B-Submitted a print request for a large print menu
  22. I-Client asked about the 2023 Calendar
  23. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  24. G-Had to call Intake