Had touse theNutritionalDataBaseHave anACWunder10%PROPERLYSUBMITTED ACANCELLATIONREQUESTClient asksfor thewinninglotterynumbersTook awaitingorder for aclientPROPERLYsubmitted aMenuChangeRequestNeeded togive theclient Intakesfax numberWorkWaitis 75% orhigherNeeded tohaveordersgeneratedHad to useTransPerfectClientcalls youa petnameHad to tell aclient theyare out ofauthorizationYouve onlyhad to callhelpline forreshipsA helplinerep asked ifyou checkedyour SOP'sClient askedabout the2023CalendarLeft apositivefeedback fora momsmeals driverStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callReceiveda 95% orhigher forQAClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalHad tocallIntakeSubmitted aprint requestfor a largeprint menuReceiveda KudoscallWent thewhole daywithout anysystemissuesHad touse theNutritionalDataBaseHave anACWunder10%PROPERLYSUBMITTED ACANCELLATIONREQUESTClient asksfor thewinninglotterynumbersTook awaitingorder for aclientPROPERLYsubmitted aMenuChangeRequestNeeded togive theclient Intakesfax numberWorkWaitis 75% orhigherNeeded tohaveordersgeneratedHad to useTransPerfectClientcalls youa petnameHad to tell aclient theyare out ofauthorizationYouve onlyhad to callhelpline forreshipsA helplinerep asked ifyou checkedyour SOP'sClient askedabout the2023CalendarLeft apositivefeedback fora momsmeals driverStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callReceiveda 95% orhigher forQAClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalHad tocallIntakeSubmitted aprint requestfor a largeprint menuReceiveda KudoscallWent thewhole daywithout anysystemissues

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
G
5
G
6
N
7
I
8
N
9
O
10
I
11
G
12
B
13
O
14
B
15
I
16
G
17
O
18
O
19
I
20
N
21
G
22
B
23
B
24
N
  1. B-Had to use the Nutritional DataBase
  2. I-Have an ACW under 10%
  3. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  4. G-Client asks for the winning lottery numbers
  5. G-Took a waiting order for a client
  6. N-PROPERLY submitted a Menu Change Request
  7. I-Needed to give the client Intakes fax number
  8. N-WorkWait is 75% or higher
  9. O-Needed to have orders generated
  10. I-Had to use TransPerfect
  11. G-Client calls you a pet name
  12. B-Had to tell a client they are out of authorization
  13. O-Youve only had to call helpline for reships
  14. B-A helpline rep asked if you checked your SOP's
  15. I-Client asked about the 2023 Calendar
  16. G-Left a positive feedback for a moms meals driver
  17. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  18. O-Received a 95% or higher for QA
  19. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  20. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  21. G-Had to call Intake
  22. B-Submitted a print request for a large print menu
  23. B-Received a Kudos call
  24. N-Went the whole day without any system issues