Client asksfor thewinninglotterynumbersNeeded togive theclient Intakesfax numberReceiveda 95% orhigher forQAPROPERLYsubmitted aMenuChangeRequestSubmitted aprint requestfor a largeprint menuStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callReceiveda KudoscallHad tocallIntakeClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowHave anACWunder10%Client askedabout the2023CalendarHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalA helplinerep asked ifyou checkedyour SOP'sWent thewhole daywithout anysystemissuesHad touse theNutritionalDataBaseLeft apositivefeedback fora momsmeals driverHad to tell aclient theyare out ofauthorizationYouve onlyhad to callhelpline forreshipsClientcalls youa petnameHad to useTransPerfectTook awaitingorder for aclientNeeded tohaveordersgeneratedWorkWaitis 75% orhigherPROPERLYSUBMITTED ACANCELLATIONREQUESTClient asksfor thewinninglotterynumbersNeeded togive theclient Intakesfax numberReceiveda 95% orhigher forQAPROPERLYsubmitted aMenuChangeRequestSubmitted aprint requestfor a largeprint menuStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callReceiveda KudoscallHad tocallIntakeClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowHave anACWunder10%Client askedabout the2023CalendarHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalA helplinerep asked ifyou checkedyour SOP'sWent thewhole daywithout anysystemissuesHad touse theNutritionalDataBaseLeft apositivefeedback fora momsmeals driverHad to tell aclient theyare out ofauthorizationYouve onlyhad to callhelpline forreshipsClientcalls youa petnameHad to useTransPerfectTook awaitingorder for aclientNeeded tohaveordersgeneratedWorkWaitis 75% orhigherPROPERLYSUBMITTED ACANCELLATIONREQUEST

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
N
5
B
6
O
7
B
8
G
9
I
10
I
11
I
12
N
13
B
14
N
15
B
16
G
17
B
18
O
19
G
20
I
21
G
22
O
23
N
24
O
  1. G-Client asks for the winning lottery numbers
  2. I-Needed to give the client Intakes fax number
  3. O-Received a 95% or higher for QA
  4. N-PROPERLY submitted a Menu Change Request
  5. B-Submitted a print request for a large print menu
  6. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  7. B-Received a Kudos call
  8. G-Had to call Intake
  9. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  10. I-Have an ACW under 10%
  11. I-Client asked about the 2023 Calendar
  12. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  13. B-A helpline rep asked if you checked your SOP's
  14. N-Went the whole day without any system issues
  15. B-Had to use the Nutritional DataBase
  16. G-Left a positive feedback for a moms meals driver
  17. B-Had to tell a client they are out of authorization
  18. O-Youve only had to call helpline for reships
  19. G-Client calls you a pet name
  20. I-Had to use TransPerfect
  21. G-Took a waiting order for a client
  22. O-Needed to have orders generated
  23. N-WorkWait is 75% or higher
  24. O-PROPERLY SUBMITTED A CANCELLATION REQUEST