Went thewhole daywithout anysystemissuesPROPERLYsubmitted aMenuChangeRequestHad to tell aclient theyare out ofauthorizationReceiveda 95% orhigher forQATook awaitingorder for aclientHad touse theNutritionalDataBaseClient askedabout the2023CalendarLeft apositivefeedback fora momsmeals driverNeeded togive theclient Intakesfax numberPROPERLYSUBMITTED ACANCELLATIONREQUESTA helplinerep asked ifyou checkedyour SOP'sHave anACWunder10%Receiveda KudoscallHad to useTransPerfectClient asksfor thewinninglotterynumbersClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowClientcalls youa petnameNeeded tohaveordersgeneratedHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalHad tocallIntakeSubmitted aprint requestfor a largeprint menuYouve onlyhad to callhelpline forreshipsWorkWaitis 75% orhigherStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callWent thewhole daywithout anysystemissuesPROPERLYsubmitted aMenuChangeRequestHad to tell aclient theyare out ofauthorizationReceiveda 95% orhigher forQATook awaitingorder for aclientHad touse theNutritionalDataBaseClient askedabout the2023CalendarLeft apositivefeedback fora momsmeals driverNeeded togive theclient Intakesfax numberPROPERLYSUBMITTED ACANCELLATIONREQUESTA helplinerep asked ifyou checkedyour SOP'sHave anACWunder10%Receiveda KudoscallHad to useTransPerfectClient asksfor thewinninglotterynumbersClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowClientcalls youa petnameNeeded tohaveordersgeneratedHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalHad tocallIntakeSubmitted aprint requestfor a largeprint menuYouve onlyhad to callhelpline forreshipsWorkWaitis 75% orhigherStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe call

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
B
4
O
5
G
6
B
7
I
8
G
9
I
10
O
11
B
12
I
13
B
14
I
15
G
16
I
17
G
18
O
19
N
20
G
21
B
22
O
23
N
24
O
  1. N-Went the whole day without any system issues
  2. N-PROPERLY submitted a Menu Change Request
  3. B-Had to tell a client they are out of authorization
  4. O-Received a 95% or higher for QA
  5. G-Took a waiting order for a client
  6. B-Had to use the Nutritional DataBase
  7. I-Client asked about the 2023 Calendar
  8. G-Left a positive feedback for a moms meals driver
  9. I-Needed to give the client Intakes fax number
  10. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  11. B-A helpline rep asked if you checked your SOP's
  12. I-Have an ACW under 10%
  13. B-Received a Kudos call
  14. I-Had to use TransPerfect
  15. G-Client asks for the winning lottery numbers
  16. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  17. G-Client calls you a pet name
  18. O-Needed to have orders generated
  19. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  20. G-Had to call Intake
  21. B-Submitted a print request for a large print menu
  22. O-Youve only had to call helpline for reships
  23. N-WorkWait is 75% or higher
  24. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call