Left apositivefeedback fora momsmeals driverA helplinerep asked ifyou checkedyour SOP'sWorkWaitis 75% orhigherWent thewhole daywithout anysystemissuesClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowClientcalls youa petnameHad to tell aclient theyare out ofauthorizationHave anACWunder10%Had to submit arequest to restartfor a client who didnot notify us theywere in thehospitalStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callHad touse theNutritionalDataBaseHad to useTransPerfectReceiveda KudoscallYouve onlyhad to callhelpline forreshipsHad tocallIntakeNeeded togive theclient Intakesfax numberNeeded tohaveordersgeneratedPROPERLYSUBMITTED ACANCELLATIONREQUESTPROPERLYsubmitted aMenuChangeRequestSubmitted aprint requestfor a largeprint menuClient asksfor thewinninglotterynumbersReceiveda 95% orhigher forQATook awaitingorder for aclientClient askedabout the2023CalendarLeft apositivefeedback fora momsmeals driverA helplinerep asked ifyou checkedyour SOP'sWorkWaitis 75% orhigherWent thewhole daywithout anysystemissuesClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowClientcalls youa petnameHad to tell aclient theyare out ofauthorizationHave anACWunder10%Had to submit arequest to restartfor a client who didnot notify us theywere in thehospitalStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callHad touse theNutritionalDataBaseHad to useTransPerfectReceiveda KudoscallYouve onlyhad to callhelpline forreshipsHad tocallIntakeNeeded togive theclient Intakesfax numberNeeded tohaveordersgeneratedPROPERLYSUBMITTED ACANCELLATIONREQUESTPROPERLYsubmitted aMenuChangeRequestSubmitted aprint requestfor a largeprint menuClient asksfor thewinninglotterynumbersReceiveda 95% orhigher forQATook awaitingorder for aclientClient askedabout the2023Calendar

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
N
4
N
5
I
6
G
7
B
8
I
9
N
10
O
11
B
12
I
13
B
14
O
15
G
16
I
17
O
18
O
19
N
20
B
21
G
22
O
23
G
24
I
  1. G-Left a positive feedback for a moms meals driver
  2. B-A helpline rep asked if you checked your SOP's
  3. N-WorkWait is 75% or higher
  4. N-Went the whole day without any system issues
  5. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  6. G-Client calls you a pet name
  7. B-Had to tell a client they are out of authorization
  8. I-Have an ACW under 10%
  9. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  10. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  11. B-Had to use the Nutritional DataBase
  12. I-Had to use TransPerfect
  13. B-Received a Kudos call
  14. O-Youve only had to call helpline for reships
  15. G-Had to call Intake
  16. I-Needed to give the client Intakes fax number
  17. O-Needed to have orders generated
  18. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  19. N-PROPERLY submitted a Menu Change Request
  20. B-Submitted a print request for a large print menu
  21. G-Client asks for the winning lottery numbers
  22. O-Received a 95% or higher for QA
  23. G-Took a waiting order for a client
  24. I-Client asked about the 2023 Calendar