Left apositivefeedback fora momsmeals driverClientcalls youa petnameHave anACWunder10%PROPERLYsubmitted aMenuChangeRequestClient askedabout the2023CalendarWorkWaitis 75% orhigherHad to useTransPerfectNeeded tohaveordersgeneratedClient asksfor thewinninglotterynumbersReceiveda KudoscallNeeded togive theclient Intakesfax numberHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalYouve onlyhad to callhelpline forreshipsA helplinerep asked ifyou checkedyour SOP'sReceiveda 95% orhigher forQASubmitted aprint requestfor a largeprint menuHad to tell aclient theyare out ofauthorizationHad touse theNutritionalDataBasePROPERLYSUBMITTED ACANCELLATIONREQUESTClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowHad tocallIntakeWent thewhole daywithout anysystemissuesStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callTook awaitingorder for aclientLeft apositivefeedback fora momsmeals driverClientcalls youa petnameHave anACWunder10%PROPERLYsubmitted aMenuChangeRequestClient askedabout the2023CalendarWorkWaitis 75% orhigherHad to useTransPerfectNeeded tohaveordersgeneratedClient asksfor thewinninglotterynumbersReceiveda KudoscallNeeded togive theclient Intakesfax numberHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalYouve onlyhad to callhelpline forreshipsA helplinerep asked ifyou checkedyour SOP'sReceiveda 95% orhigher forQASubmitted aprint requestfor a largeprint menuHad to tell aclient theyare out ofauthorizationHad touse theNutritionalDataBasePROPERLYSUBMITTED ACANCELLATIONREQUESTClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowHad tocallIntakeWent thewhole daywithout anysystemissuesStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callTook awaitingorder for aclient

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
I
4
N
5
I
6
N
7
I
8
O
9
G
10
B
11
I
12
N
13
O
14
B
15
O
16
B
17
B
18
B
19
O
20
I
21
G
22
N
23
O
24
G
  1. G-Left a positive feedback for a moms meals driver
  2. G-Client calls you a pet name
  3. I-Have an ACW under 10%
  4. N-PROPERLY submitted a Menu Change Request
  5. I-Client asked about the 2023 Calendar
  6. N-WorkWait is 75% or higher
  7. I-Had to use TransPerfect
  8. O-Needed to have orders generated
  9. G-Client asks for the winning lottery numbers
  10. B-Received a Kudos call
  11. I-Needed to give the client Intakes fax number
  12. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  13. O-Youve only had to call helpline for reships
  14. B-A helpline rep asked if you checked your SOP's
  15. O-Received a 95% or higher for QA
  16. B-Submitted a print request for a large print menu
  17. B-Had to tell a client they are out of authorization
  18. B-Had to use the Nutritional DataBase
  19. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  20. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  21. G-Had to call Intake
  22. N-Went the whole day without any system issues
  23. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  24. G-Took a waiting order for a client