Left apositivefeedback fora momsmeals driverReceiveda KudoscallHad to tell aclient theyare out ofauthorizationSubmitted aprint requestfor a largeprint menuClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowReceiveda 95% orhigher forQAClient askedabout the2023CalendarHad to useTransPerfectWent thewhole daywithout anysystemissuesStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalClientcalls youa petnameNeeded tohaveordersgeneratedHad tocallIntakeA helplinerep asked ifyou checkedyour SOP'sHave anACWunder10%PROPERLYsubmitted aMenuChangeRequestPROPERLYSUBMITTED ACANCELLATIONREQUESTClient asksfor thewinninglotterynumbersNeeded togive theclient Intakesfax numberWorkWaitis 75% orhigherTook awaitingorder for aclientYouve onlyhad to callhelpline forreshipsHad touse theNutritionalDataBaseLeft apositivefeedback fora momsmeals driverReceiveda KudoscallHad to tell aclient theyare out ofauthorizationSubmitted aprint requestfor a largeprint menuClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowReceiveda 95% orhigher forQAClient askedabout the2023CalendarHad to useTransPerfectWent thewhole daywithout anysystemissuesStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalClientcalls youa petnameNeeded tohaveordersgeneratedHad tocallIntakeA helplinerep asked ifyou checkedyour SOP'sHave anACWunder10%PROPERLYsubmitted aMenuChangeRequestPROPERLYSUBMITTED ACANCELLATIONREQUESTClient asksfor thewinninglotterynumbersNeeded togive theclient Intakesfax numberWorkWaitis 75% orhigherTook awaitingorder for aclientYouve onlyhad to callhelpline forreshipsHad touse theNutritionalDataBase

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
B
4
B
5
I
6
O
7
I
8
I
9
N
10
O
11
N
12
G
13
O
14
G
15
B
16
I
17
N
18
O
19
G
20
I
21
N
22
G
23
O
24
B
  1. G-Left a positive feedback for a moms meals driver
  2. B-Received a Kudos call
  3. B-Had to tell a client they are out of authorization
  4. B-Submitted a print request for a large print menu
  5. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  6. O-Received a 95% or higher for QA
  7. I-Client asked about the 2023 Calendar
  8. I-Had to use TransPerfect
  9. N-Went the whole day without any system issues
  10. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  11. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  12. G-Client calls you a pet name
  13. O-Needed to have orders generated
  14. G-Had to call Intake
  15. B-A helpline rep asked if you checked your SOP's
  16. I-Have an ACW under 10%
  17. N-PROPERLY submitted a Menu Change Request
  18. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  19. G-Client asks for the winning lottery numbers
  20. I-Needed to give the client Intakes fax number
  21. N-WorkWait is 75% or higher
  22. G-Took a waiting order for a client
  23. O-Youve only had to call helpline for reships
  24. B-Had to use the Nutritional DataBase