Had touse theNutritionalDataBaseReceiveda KudoscallClient asksfor thewinninglotterynumbersSubmitted aprint requestfor a largeprint menuPROPERLYsubmitted aMenuChangeRequestWent thewhole daywithout anysystemissuesClientcalls youa petnameClient askedabout the2023CalendarA helplinerep asked ifyou checkedyour SOP'sLeft apositivefeedback fora momsmeals driverYouve onlyhad to callhelpline forreshipsWorkWaitis 75% orhigherNeeded tohaveordersgeneratedHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalPROPERLYSUBMITTED ACANCELLATIONREQUESTTook awaitingorder for aclientReceiveda 95% orhigher forQAHad to tell aclient theyare out ofauthorizationStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callHad tocallIntakeClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowNeeded togive theclient Intakesfax numberHave anACWunder10%Had to useTransPerfectHad touse theNutritionalDataBaseReceiveda KudoscallClient asksfor thewinninglotterynumbersSubmitted aprint requestfor a largeprint menuPROPERLYsubmitted aMenuChangeRequestWent thewhole daywithout anysystemissuesClientcalls youa petnameClient askedabout the2023CalendarA helplinerep asked ifyou checkedyour SOP'sLeft apositivefeedback fora momsmeals driverYouve onlyhad to callhelpline forreshipsWorkWaitis 75% orhigherNeeded tohaveordersgeneratedHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalPROPERLYSUBMITTED ACANCELLATIONREQUESTTook awaitingorder for aclientReceiveda 95% orhigher forQAHad to tell aclient theyare out ofauthorizationStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callHad tocallIntakeClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowNeeded togive theclient Intakesfax numberHave anACWunder10%Had to useTransPerfect

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
B
5
N
6
N
7
G
8
I
9
B
10
G
11
O
12
N
13
O
14
N
15
O
16
G
17
O
18
B
19
O
20
G
21
I
22
I
23
I
24
I
  1. B-Had to use the Nutritional DataBase
  2. B-Received a Kudos call
  3. G-Client asks for the winning lottery numbers
  4. B-Submitted a print request for a large print menu
  5. N-PROPERLY submitted a Menu Change Request
  6. N-Went the whole day without any system issues
  7. G-Client calls you a pet name
  8. I-Client asked about the 2023 Calendar
  9. B-A helpline rep asked if you checked your SOP's
  10. G-Left a positive feedback for a moms meals driver
  11. O-Youve only had to call helpline for reships
  12. N-WorkWait is 75% or higher
  13. O-Needed to have orders generated
  14. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  15. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  16. G-Took a waiting order for a client
  17. O-Received a 95% or higher for QA
  18. B-Had to tell a client they are out of authorization
  19. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  20. G-Had to call Intake
  21. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  22. I-Needed to give the client Intakes fax number
  23. I-Have an ACW under 10%
  24. I-Had to use TransPerfect