Submitted aprint requestfor a largeprint menuStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callA helplinerep asked ifyou checkedyour SOP'sHad touse theNutritionalDataBaseHad tocallIntakePROPERLYsubmitted aMenuChangeRequestTook awaitingorder for aclientHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalReceiveda 95% orhigher forQANeeded togive theclient Intakesfax numberWorkWaitis 75% orhigherHad to tell aclient theyare out ofauthorizationHave anACWunder10%Receiveda KudoscallClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowClient askedabout the2023CalendarWent thewhole daywithout anysystemissuesYouve onlyhad to callhelpline forreshipsPROPERLYSUBMITTED ACANCELLATIONREQUESTLeft apositivefeedback fora momsmeals driverClientcalls youa petnameHad to useTransPerfectClient asksfor thewinninglotterynumbersNeeded tohaveordersgeneratedSubmitted aprint requestfor a largeprint menuStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callA helplinerep asked ifyou checkedyour SOP'sHad touse theNutritionalDataBaseHad tocallIntakePROPERLYsubmitted aMenuChangeRequestTook awaitingorder for aclientHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalReceiveda 95% orhigher forQANeeded togive theclient Intakesfax numberWorkWaitis 75% orhigherHad to tell aclient theyare out ofauthorizationHave anACWunder10%Receiveda KudoscallClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowClient askedabout the2023CalendarWent thewhole daywithout anysystemissuesYouve onlyhad to callhelpline forreshipsPROPERLYSUBMITTED ACANCELLATIONREQUESTLeft apositivefeedback fora momsmeals driverClientcalls youa petnameHad to useTransPerfectClient asksfor thewinninglotterynumbersNeeded tohaveordersgenerated

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
B
4
B
5
G
6
N
7
G
8
N
9
O
10
I
11
N
12
B
13
I
14
B
15
I
16
I
17
N
18
O
19
O
20
G
21
G
22
I
23
G
24
O
  1. B-Submitted a print request for a large print menu
  2. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  3. B-A helpline rep asked if you checked your SOP's
  4. B-Had to use the Nutritional DataBase
  5. G-Had to call Intake
  6. N-PROPERLY submitted a Menu Change Request
  7. G-Took a waiting order for a client
  8. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  9. O-Received a 95% or higher for QA
  10. I-Needed to give the client Intakes fax number
  11. N-WorkWait is 75% or higher
  12. B-Had to tell a client they are out of authorization
  13. I-Have an ACW under 10%
  14. B-Received a Kudos call
  15. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  16. I-Client asked about the 2023 Calendar
  17. N-Went the whole day without any system issues
  18. O-Youve only had to call helpline for reships
  19. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  20. G-Left a positive feedback for a moms meals driver
  21. G-Client calls you a pet name
  22. I-Had to use TransPerfect
  23. G-Client asks for the winning lottery numbers
  24. O-Needed to have orders generated