Youve onlyhad to callhelpline forreshipsHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalA helplinerep asked ifyou checkedyour SOP'sSubmitted aprint requestfor a largeprint menuPROPERLYsubmitted aMenuChangeRequestHad to tell aclient theyare out ofauthorizationClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowTook awaitingorder for aclientClient asksfor thewinninglotterynumbersReceiveda KudoscallClient askedabout the2023CalendarStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callWent thewhole daywithout anysystemissuesHave anACWunder10%Had touse theNutritionalDataBaseLeft apositivefeedback fora momsmeals driverHad to useTransPerfectNeeded togive theclient Intakesfax numberWorkWaitis 75% orhigherNeeded tohaveordersgeneratedHad tocallIntakeReceiveda 95% orhigher forQAClientcalls youa petnamePROPERLYSUBMITTED ACANCELLATIONREQUESTYouve onlyhad to callhelpline forreshipsHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalA helplinerep asked ifyou checkedyour SOP'sSubmitted aprint requestfor a largeprint menuPROPERLYsubmitted aMenuChangeRequestHad to tell aclient theyare out ofauthorizationClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowTook awaitingorder for aclientClient asksfor thewinninglotterynumbersReceiveda KudoscallClient askedabout the2023CalendarStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callWent thewhole daywithout anysystemissuesHave anACWunder10%Had touse theNutritionalDataBaseLeft apositivefeedback fora momsmeals driverHad to useTransPerfectNeeded togive theclient Intakesfax numberWorkWaitis 75% orhigherNeeded tohaveordersgeneratedHad tocallIntakeReceiveda 95% orhigher forQAClientcalls youa petnamePROPERLYSUBMITTED ACANCELLATIONREQUEST

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
B
4
B
5
N
6
B
7
I
8
G
9
G
10
B
11
I
12
O
13
N
14
I
15
B
16
G
17
I
18
I
19
N
20
O
21
G
22
O
23
G
24
O
  1. O-Youve only had to call helpline for reships
  2. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  3. B-A helpline rep asked if you checked your SOP's
  4. B-Submitted a print request for a large print menu
  5. N-PROPERLY submitted a Menu Change Request
  6. B-Had to tell a client they are out of authorization
  7. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  8. G-Took a waiting order for a client
  9. G-Client asks for the winning lottery numbers
  10. B-Received a Kudos call
  11. I-Client asked about the 2023 Calendar
  12. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  13. N-Went the whole day without any system issues
  14. I-Have an ACW under 10%
  15. B-Had to use the Nutritional DataBase
  16. G-Left a positive feedback for a moms meals driver
  17. I-Had to use TransPerfect
  18. I-Needed to give the client Intakes fax number
  19. N-WorkWait is 75% or higher
  20. O-Needed to have orders generated
  21. G-Had to call Intake
  22. O-Received a 95% or higher for QA
  23. G-Client calls you a pet name
  24. O-PROPERLY SUBMITTED A CANCELLATION REQUEST