Client asksfor thewinninglotterynumbersNeeded togive theclient Intakesfax numberPROPERLYSUBMITTED ACANCELLATIONREQUESTHad to useTransPerfectWorkWaitis 75% orhigherA helplinerep asked ifyou checkedyour SOP'sHave anACWunder10%Receiveda KudoscallHad to tell aclient theyare out ofauthorizationSubmitted aprint requestfor a largeprint menuHad touse theNutritionalDataBaseWent thewhole daywithout anysystemissuesClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalHad tocallIntakePROPERLYsubmitted aMenuChangeRequestClient askedabout the2023CalendarReceiveda 95% orhigher forQAYouve onlyhad to callhelpline forreshipsClientcalls youa petnameTook awaitingorder for aclientLeft apositivefeedback fora momsmeals driverNeeded tohaveordersgeneratedClient asksfor thewinninglotterynumbersNeeded togive theclient Intakesfax numberPROPERLYSUBMITTED ACANCELLATIONREQUESTHad to useTransPerfectWorkWaitis 75% orhigherA helplinerep asked ifyou checkedyour SOP'sHave anACWunder10%Receiveda KudoscallHad to tell aclient theyare out ofauthorizationSubmitted aprint requestfor a largeprint menuHad touse theNutritionalDataBaseWent thewhole daywithout anysystemissuesClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalHad tocallIntakePROPERLYsubmitted aMenuChangeRequestClient askedabout the2023CalendarReceiveda 95% orhigher forQAYouve onlyhad to callhelpline forreshipsClientcalls youa petnameTook awaitingorder for aclientLeft apositivefeedback fora momsmeals driverNeeded tohaveordersgenerated

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
I
5
N
6
B
7
I
8
B
9
B
10
B
11
B
12
N
13
I
14
O
15
N
16
G
17
N
18
I
19
O
20
O
21
G
22
G
23
G
24
O
  1. G-Client asks for the winning lottery numbers
  2. I-Needed to give the client Intakes fax number
  3. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  4. I-Had to use TransPerfect
  5. N-WorkWait is 75% or higher
  6. B-A helpline rep asked if you checked your SOP's
  7. I-Have an ACW under 10%
  8. B-Received a Kudos call
  9. B-Had to tell a client they are out of authorization
  10. B-Submitted a print request for a large print menu
  11. B-Had to use the Nutritional DataBase
  12. N-Went the whole day without any system issues
  13. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  14. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  15. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  16. G-Had to call Intake
  17. N-PROPERLY submitted a Menu Change Request
  18. I-Client asked about the 2023 Calendar
  19. O-Received a 95% or higher for QA
  20. O-Youve only had to call helpline for reships
  21. G-Client calls you a pet name
  22. G-Took a waiting order for a client
  23. G-Left a positive feedback for a moms meals driver
  24. O-Needed to have orders generated