WorkWaitis 75% orhigherReceiveda 95% orhigher forQAWent thewhole daywithout anysystemissuesPROPERLYsubmitted aMenuChangeRequestClient askedabout the2023CalendarYouve onlyhad to callhelpline forreshipsNeeded tohaveordersgeneratedNeeded togive theclient Intakesfax numberReceiveda KudoscallHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalPROPERLYSUBMITTED ACANCELLATIONREQUESTTook awaitingorder for aclientHave anACWunder10%Had touse theNutritionalDataBaseHad to tell aclient theyare out ofauthorizationClient asksfor thewinninglotterynumbersHad tocallIntakeClientcalls youa petnameStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callLeft apositivefeedback fora momsmeals driverClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowSubmitted aprint requestfor a largeprint menuHad to useTransPerfectA helplinerep asked ifyou checkedyour SOP'sWorkWaitis 75% orhigherReceiveda 95% orhigher forQAWent thewhole daywithout anysystemissuesPROPERLYsubmitted aMenuChangeRequestClient askedabout the2023CalendarYouve onlyhad to callhelpline forreshipsNeeded tohaveordersgeneratedNeeded togive theclient Intakesfax numberReceiveda KudoscallHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalPROPERLYSUBMITTED ACANCELLATIONREQUESTTook awaitingorder for aclientHave anACWunder10%Had touse theNutritionalDataBaseHad to tell aclient theyare out ofauthorizationClient asksfor thewinninglotterynumbersHad tocallIntakeClientcalls youa petnameStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callLeft apositivefeedback fora momsmeals driverClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowSubmitted aprint requestfor a largeprint menuHad to useTransPerfectA helplinerep asked ifyou checkedyour SOP's

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
N
5
I
6
O
7
O
8
I
9
B
10
N
11
O
12
G
13
I
14
B
15
B
16
G
17
G
18
G
19
O
20
G
21
I
22
B
23
I
24
B
  1. N-WorkWait is 75% or higher
  2. O-Received a 95% or higher for QA
  3. N-Went the whole day without any system issues
  4. N-PROPERLY submitted a Menu Change Request
  5. I-Client asked about the 2023 Calendar
  6. O-Youve only had to call helpline for reships
  7. O-Needed to have orders generated
  8. I-Needed to give the client Intakes fax number
  9. B-Received a Kudos call
  10. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  11. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  12. G-Took a waiting order for a client
  13. I-Have an ACW under 10%
  14. B-Had to use the Nutritional DataBase
  15. B-Had to tell a client they are out of authorization
  16. G-Client asks for the winning lottery numbers
  17. G-Had to call Intake
  18. G-Client calls you a pet name
  19. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  20. G-Left a positive feedback for a moms meals driver
  21. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  22. B-Submitted a print request for a large print menu
  23. I-Had to use TransPerfect
  24. B-A helpline rep asked if you checked your SOP's