Submitted aprint requestfor a largeprint menuHad to tell aclient theyare out ofauthorizationHave anACWunder10%Client asked tohave the drivertracked but theyare still within the4 hour deliverywindowLeft apositivefeedback fora momsmeals driverHad touse theNutritionalDataBaseHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalA helplinerep asked ifyou checkedyour SOP'sWorkWaitis 75% orhigherClientcalls youa petnameClient askedabout the2023CalendarHad to useTransPerfectPROPERLYSUBMITTED ACANCELLATIONREQUESTReceiveda KudoscallNeeded togive theclient Intakesfax numberTook awaitingorder for aclientHad tocallIntakeStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callWent thewhole daywithout anysystemissuesNeeded tohaveordersgeneratedClient asksfor thewinninglotterynumbersYouve onlyhad to callhelpline forreshipsPROPERLYsubmitted aMenuChangeRequestReceiveda 95% orhigher forQASubmitted aprint requestfor a largeprint menuHad to tell aclient theyare out ofauthorizationHave anACWunder10%Client asked tohave the drivertracked but theyare still within the4 hour deliverywindowLeft apositivefeedback fora momsmeals driverHad touse theNutritionalDataBaseHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalA helplinerep asked ifyou checkedyour SOP'sWorkWaitis 75% orhigherClientcalls youa petnameClient askedabout the2023CalendarHad to useTransPerfectPROPERLYSUBMITTED ACANCELLATIONREQUESTReceiveda KudoscallNeeded togive theclient Intakesfax numberTook awaitingorder for aclientHad tocallIntakeStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callWent thewhole daywithout anysystemissuesNeeded tohaveordersgeneratedClient asksfor thewinninglotterynumbersYouve onlyhad to callhelpline forreshipsPROPERLYsubmitted aMenuChangeRequestReceiveda 95% orhigher forQA

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
I
5
G
6
B
7
N
8
B
9
N
10
G
11
I
12
I
13
O
14
B
15
I
16
G
17
G
18
O
19
N
20
O
21
G
22
O
23
N
24
O
  1. B-Submitted a print request for a large print menu
  2. B-Had to tell a client they are out of authorization
  3. I-Have an ACW under 10%
  4. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  5. G-Left a positive feedback for a moms meals driver
  6. B-Had to use the Nutritional DataBase
  7. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  8. B-A helpline rep asked if you checked your SOP's
  9. N-WorkWait is 75% or higher
  10. G-Client calls you a pet name
  11. I-Client asked about the 2023 Calendar
  12. I-Had to use TransPerfect
  13. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  14. B-Received a Kudos call
  15. I-Needed to give the client Intakes fax number
  16. G-Took a waiting order for a client
  17. G-Had to call Intake
  18. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  19. N-Went the whole day without any system issues
  20. O-Needed to have orders generated
  21. G-Client asks for the winning lottery numbers
  22. O-Youve only had to call helpline for reships
  23. N-PROPERLY submitted a Menu Change Request
  24. O-Received a 95% or higher for QA