Had to submit arequest to restartfor a client who didnot notify us theywere in thehospitalClient asksfor thewinninglotterynumbersTook awaitingorder for aclientHave anACWunder10%Had touse theNutritionalDataBaseClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowWent thewhole daywithout anysystemissuesYouve onlyhad to callhelpline forreshipsSubmitted aprint requestfor a largeprint menuNeeded tohaveordersgeneratedClientcalls youa petnameStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callNeeded togive theclient Intakesfax numberPROPERLYsubmitted aMenuChangeRequestA helplinerep asked ifyou checkedyour SOP'sHad to tell aclient theyare out ofauthorizationHad tocallIntakeWorkWaitis 75% orhigherClient askedabout the2023CalendarReceiveda KudoscallPROPERLYSUBMITTED ACANCELLATIONREQUESTLeft apositivefeedback fora momsmeals driverHad to useTransPerfectReceiveda 95% orhigher forQAHad to submit arequest to restartfor a client who didnot notify us theywere in thehospitalClient asksfor thewinninglotterynumbersTook awaitingorder for aclientHave anACWunder10%Had touse theNutritionalDataBaseClient asked tohave the drivertracked but theyare still within the4 hour deliverywindowWent thewhole daywithout anysystemissuesYouve onlyhad to callhelpline forreshipsSubmitted aprint requestfor a largeprint menuNeeded tohaveordersgeneratedClientcalls youa petnameStarted working ona Humana WellDine accountbefore yourealized youneeded to transferthe callNeeded togive theclient Intakesfax numberPROPERLYsubmitted aMenuChangeRequestA helplinerep asked ifyou checkedyour SOP'sHad to tell aclient theyare out ofauthorizationHad tocallIntakeWorkWaitis 75% orhigherClient askedabout the2023CalendarReceiveda KudoscallPROPERLYSUBMITTED ACANCELLATIONREQUESTLeft apositivefeedback fora momsmeals driverHad to useTransPerfectReceiveda 95% orhigher forQA

LTC/PD/CC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
G
4
I
5
B
6
I
7
N
8
O
9
B
10
O
11
G
12
O
13
I
14
N
15
B
16
B
17
G
18
N
19
I
20
B
21
O
22
G
23
I
24
O
  1. N-Had to submit a request to restart for a client who did not notify us they were in the hospital
  2. G-Client asks for the winning lottery numbers
  3. G-Took a waiting order for a client
  4. I-Have an ACW under 10%
  5. B-Had to use the Nutritional DataBase
  6. I-Client asked to have the driver tracked but they are still within the 4 hour delivery window
  7. N-Went the whole day without any system issues
  8. O-Youve only had to call helpline for reships
  9. B-Submitted a print request for a large print menu
  10. O-Needed to have orders generated
  11. G-Client calls you a pet name
  12. O-Started working on a Humana Well Dine account before you realized you needed to transfer the call
  13. I-Needed to give the client Intakes fax number
  14. N-PROPERLY submitted a Menu Change Request
  15. B-A helpline rep asked if you checked your SOP's
  16. B-Had to tell a client they are out of authorization
  17. G-Had to call Intake
  18. N-WorkWait is 75% or higher
  19. I-Client asked about the 2023 Calendar
  20. B-Received a Kudos call
  21. O-PROPERLY SUBMITTED A CANCELLATION REQUEST
  22. G-Left a positive feedback for a moms meals driver
  23. I-Had to use TransPerfect
  24. O-Received a 95% or higher for QA