This bingo card has a free space and 15 words: "What's a beneficiary?", "I'm supposed to call about my benefits.", "How much?!", "What's PPO?", Retiree tells you their life story., "I want everything the same as last year.", "Wait, I need to call my spouse. Can you hold a minute?", "When do I get my ID card?", "I want to speak to your manager.", "What's EAP?", You hear a surgery story., When someone wants you to grant them an exception for enrollment., "I didn't pay that last year.", "Did you receive my child's birth certificate?" and "What's the difference between the two plans?".
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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