(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"When do I get my ID card?"
"What's EAP?"
"I didn't pay that last year."
"I'm supposed to call about my benefits."
"What's a beneficiary?"
"What's PPO?"
"I want everything the same as last year."
Retiree tells you their life story.
"I want to speak to your manager."
You hear a surgery story.
"Did you receive my child's birth certificate?"
When someone wants you to grant them an exception for enrollment.
"Wait, I need to call my spouse. Can you hold a minute?"
