(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You hear a surgery story.
"I want everything the same as last year."
"I want to speak to your manager."
"What's EAP?"
"What's the difference between the two plans?"
Retiree tells you their life story.
"I'm supposed to call about my benefits."
"What's PPO?"
"I didn't pay that last year."
"Did you receive my child's birth certificate?"
"When do I get my ID card?"
"Wait, I need to call my spouse. Can you hold a minute?"
"How much?!"
When someone wants you to grant them an exception for enrollment.
