Call Center Bingo

Call Center Bingo Card
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This bingo card has a free space and 24 words: Scheduled a cee w/ EJU, Scheduled a botox injection, Registered a Kaiser Plan, "Can you transfer me to the optical department?", Sent a task to refill timolol, Created np charts/scheduled for a family of 3 or more, Scheduled a pt born before 1935, Scheduled all 3 tests (vf,oct,optos) w/ an appt at FHC, Scheduled a Vietnamese/Spanish speaking pt using the interpreter line, "What time is my surgery tomorrow?", Used ProviderOne to look up a DSHS plan, Triaged an ocular emergency from Swedish, "I'd like to make an appt w/ ALJ for this week", Scheduled a np cat cxlt w/THL, "What is your fax number?", Handled a 20+ min call, Exhausted all options and STILL could not find VSP plan, Scheduled a cl cee w/JMH, Used Availity to verify a blue plan, Sent an EHR task to TMZ in ECL, Found pt's referral in the ref email, "I can't access the portal" OR "I've left several messages on your website", Mailed gl or ctl rx to pt and "Will my eyes be dilated?".

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