Scheduled aVietnamese/Spanishspeaking pt using theinterpreter line"Will myeyes bedilated?"Created npcharts/scheduledfor a family of 3or more Found pt'sreferral inthe ref emailScheduledall 3 tests(vf,oct,optos)w/ an appt atFHCScheduleda np catcxlt w/THL"I can't accessthe portal" OR"I've left severalmessages onyour website"Sent atask torefilltimolol"What timeis mysurgerytomorrow?""I'd like tomake anappt w/ ALJfor thisweek"Scheduleda pt bornbefore1935Scheduleda cl ceew/JMHSent anEHR taskto TMZ inECLHandleda 20+min callRegistereda KaiserPlanUsedProviderOneto look up aDSHS planExhausted alloptions andSTILL couldnot find VSPplanUsedAvaility toverify ablue planScheduleda botoxinjectionTriaged anocularemergencyfromSwedishScheduleda cee w/EJU"Can youtransfer meto the opticaldepartment?"Mailedgl or ctlrx to pt"What isyour faxnumber?"Scheduled aVietnamese/Spanishspeaking pt using theinterpreter line"Will myeyes bedilated?"Created npcharts/scheduledfor a family of 3or more Found pt'sreferral inthe ref emailScheduledall 3 tests(vf,oct,optos)w/ an appt atFHCScheduleda np catcxlt w/THL"I can't accessthe portal" OR"I've left severalmessages onyour website"Sent atask torefilltimolol"What timeis mysurgerytomorrow?""I'd like tomake anappt w/ ALJfor thisweek"Scheduleda pt bornbefore1935Scheduleda cl ceew/JMHSent anEHR taskto TMZ inECLHandleda 20+min callRegistereda KaiserPlanUsedProviderOneto look up aDSHS planExhausted alloptions andSTILL couldnot find VSPplanUsedAvaility toverify ablue planScheduleda botoxinjectionTriaged anocularemergencyfromSwedishScheduleda cee w/EJU"Can youtransfer meto the opticaldepartment?"Mailedgl or ctlrx to pt"What isyour faxnumber?"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled a Vietnamese/Spanish speaking pt using the interpreter line
  2. "Will my eyes be dilated?"
  3. Created np charts/scheduled for a family of 3 or more
  4. Found pt's referral in the ref email
  5. Scheduled all 3 tests (vf,oct,optos) w/ an appt at FHC
  6. Scheduled a np cat cxlt w/THL
  7. "I can't access the portal" OR "I've left several messages on your website"
  8. Sent a task to refill timolol
  9. "What time is my surgery tomorrow?"
  10. "I'd like to make an appt w/ ALJ for this week"
  11. Scheduled a pt born before 1935
  12. Scheduled a cl cee w/JMH
  13. Sent an EHR task to TMZ in ECL
  14. Handled a 20+ min call
  15. Registered a Kaiser Plan
  16. Used ProviderOne to look up a DSHS plan
  17. Exhausted all options and STILL could not find VSP plan
  18. Used Availity to verify a blue plan
  19. Scheduled a botox injection
  20. Triaged an ocular emergency from Swedish
  21. Scheduled a cee w/ EJU
  22. "Can you transfer me to the optical department?"
  23. Mailed gl or ctl rx to pt
  24. "What is your fax number?"