This bingo card has a free space and 24 words: "Insurance didn't send a new card.", Patient gives you expired insurance card., Explain deductibles to a grown adult., "Why is it so expensive?!", Refill is too soon., Explain that you don't take their insurance anymore., Are you open today?, "You can't just look up my new insurance?", Patient tries to give new insurance over phone., New insurance rejection you've never seen before., I called this morning for my prescription., Patient calls for price without Rx or insurance on file., "It didn't need a PA last year!", "Can't you just call my insurance and get the info?", Patient wants to rebill ready Rx. It's more expensive., "I don't have a deductible!", Hand over card & asks: "How much is it?", Can you use my coupon?, "Can you bill my last year's insurance?", Have to explain Medicare preferred pricing., "My insurance hasn't changed.", Lose good patient because of insurance., "New insurance only sent me one card." and Patient actually HAPPY with new insurance!.
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