(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Hand over card & asks: "How much is it?"
"You can't just look up my new insurance?"
"New insurance only sent me one card."
"Insurance didn't send a new card."
"It didn't need a PA last year!"
Patient calls for price without Rx or insurance on file.
"I don't have a deductible!"
"Can't you just call my insurance and get the info?"
Patient gives you expired insurance card.
Refill is too soon.
New insurance rejection you've never seen before.
I called this morning for my prescription.
Patient wants to rebill ready Rx. It's more expensive.
Have to explain Medicare preferred pricing.
"Can you bill my last year's insurance?"
Lose good patient because of insurance.
Can you use my coupon?
"Why is it so expensive?!"
Explain deductibles to a grown adult.
Are you open today?
Explain that you don't take their insurance anymore.
