(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I called this morning for my prescription.
"You can't just look up my new insurance?"
Are you open today?
Patient actually HAPPY with new insurance!
"Can't you just call my insurance and get the info?"
Hand over card & asks: "How much is it?"
"It didn't need a PA last year!"
"Insurance didn't send a new card."
Explain that you don't take their insurance anymore.
Refill is too soon.
Have to explain Medicare preferred pricing.
Lose good patient because of insurance.
"New insurance only sent me one card."
"Why is it so expensive?!"
Patient wants to rebill ready Rx. It's more expensive.
Patient calls for price without Rx or insurance on file.