(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I don't have a deductible!"
Patient calls for price without Rx or insurance on file.
Are you open today?
"Can't you just call my insurance and get the info?"
"You can't just look up my new insurance?"
"Insurance didn't send a new card."
Patient actually HAPPY with new insurance!
Hand over card & asks: "How much is it?"
Can you use my coupon?
Have to explain Medicare preferred pricing.
"It didn't need a PA last year!"
Patient gives you expired insurance card.
Explain deductibles to a grown adult.
"New insurance only sent me one card."
Refill is too soon.
"My insurance hasn't changed."
I called this morning for my prescription.
"Can you bill my last year's insurance?"
Patient wants to rebill ready Rx. It's more expensive.
"Why is it so expensive?!"
New insurance rejection you've never seen before.
Patient tries to give new insurance over phone.
Lose good patient because of insurance.
Explain that you don't take their insurance anymore.
