(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient gives you expired insurance card.
I called this morning for my prescription.
Can you use my coupon?
"You can't just look up my new insurance?"
Are you open today?
Explain that you don't take their insurance anymore.
Patient wants to rebill ready Rx. It's more expensive.
Hand over card & asks: "How much is it?"
"I don't have a deductible!"
"New insurance only sent me one card."
Patient actually HAPPY with new insurance!
New insurance rejection you've never seen before.
Explain deductibles to a grown adult.
Refill is too soon.
Lose good patient because of insurance.
"My insurance hasn't changed."
"Insurance didn't send a new card."
Have to explain Medicare preferred pricing.
"Can you bill my last year's insurance?"
Patient tries to give new insurance over phone.
"It didn't need a PA last year!"
"Why is it so expensive?!"
"Can't you just call my insurance and get the info?"
Patient calls for price without Rx or insurance on file.
