PatientactuallyHAPPY withnewinsurance!Explaindeductiblesto a grownadult.Lose goodpatientbecause ofinsurance."Insurancedidn't senda newcard."Patient callsfor pricewithout Rx orinsurance onfile."I don'thave adeductible!"Hand overcard & asks:"How muchis it?""It didn'tneed a PAlast year!"Explain thatyou don'ttake theirinsuranceanymore.Newinsurancerejectionyou've neverseen before.Have toexplainMedicarepreferredpricing.Patient triesto give newinsuranceover phone.I called thismorning formyprescription.Patientwants torebill readyRx. It's moreexpensive.Refill istoosoon."Can youbill my lastyear'sinsurance?""Why is it soexpensive?!"Are youopentoday?"You can'tjust look upmy newinsurance?""Newinsuranceonly sent meone card.""Can't youjust call myinsuranceand get theinfo?"Can youuse mycoupon?"Myinsurancehasn'tchanged."Patient givesyou expiredinsurancecard.PatientactuallyHAPPY withnewinsurance!Explaindeductiblesto a grownadult.Lose goodpatientbecause ofinsurance."Insurancedidn't senda newcard."Patient callsfor pricewithout Rx orinsurance onfile."I don'thave adeductible!"Hand overcard & asks:"How muchis it?""It didn'tneed a PAlast year!"Explain thatyou don'ttake theirinsuranceanymore.Newinsurancerejectionyou've neverseen before.Have toexplainMedicarepreferredpricing.Patient triesto give newinsuranceover phone.I called thismorning formyprescription.Patientwants torebill readyRx. It's moreexpensive.Refill istoosoon."Can youbill my lastyear'sinsurance?""Why is it soexpensive?!"Are youopentoday?"You can'tjust look upmy newinsurance?""Newinsuranceonly sent meone card.""Can't youjust call myinsuranceand get theinfo?"Can youuse mycoupon?"Myinsurancehasn'tchanged."Patient givesyou expiredinsurancecard.

New Year Pharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient actually HAPPY with new insurance!
  2. Explain deductibles to a grown adult.
  3. Lose good patient because of insurance.
  4. "Insurance didn't send a new card."
  5. Patient calls for price without Rx or insurance on file.
  6. "I don't have a deductible!"
  7. Hand over card & asks: "How much is it?"
  8. "It didn't need a PA last year!"
  9. Explain that you don't take their insurance anymore.
  10. New insurance rejection you've never seen before.
  11. Have to explain Medicare preferred pricing.
  12. Patient tries to give new insurance over phone.
  13. I called this morning for my prescription.
  14. Patient wants to rebill ready Rx. It's more expensive.
  15. Refill is too soon.
  16. "Can you bill my last year's insurance?"
  17. "Why is it so expensive?!"
  18. Are you open today?
  19. "You can't just look up my new insurance?"
  20. "New insurance only sent me one card."
  21. "Can't you just call my insurance and get the info?"
  22. Can you use my coupon?
  23. "My insurance hasn't changed."
  24. Patient gives you expired insurance card.