This bingo card has 31 words: Inbound, Outbound, Agent, Agent Status, Automatic Call Distributor (ACD), Average Handling Time (AHT), Automatic Speech Recognition (ASR), Average Talk Time, Abandoned Call, Call Blending, Call Center Manager, Call Handling Analysis, Free!, Coach, Customer Experience Management (CEM), Calling Line Identity (CLI), Call Recording, Call Routing, Computer Telephony Integration (CTI), Call Center Schedule Adherence, Customer Relationship Management (CRM), Document Management System (DMS), Expected Wait Time (EWT), First Call Resolution (FCR), Interactive Voice Response (IVR), Predictive Dialer, Power Dialer, Voice Response Unit (VRU), Workforce Management (WFM), Wrap Time and Web Self-Service.
Call Center | Call Center Vocabulary | CUSTOMER SERVICE BINGO | Call Center Vocabulary | Double A Solutions
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