InboundWrapTimeDocumentManagementSystem(DMS)CallingLineIdentity(CLI)CoachFirst CallResolution(FCR)AgentStatusCustomerExperienceManagement(CEM)Free!PredictiveDialerCallHandlingAnalysisInteractiveVoiceResponse(IVR)AverageHandlingTime(AHT)VoiceResponseUnit(VRU)CallBlendingCallCenterScheduleAdherenceCallRoutingAutomaticSpeechRecognition(ASR)AbandonedCallWebSelf-ServiceComputerTelephonyIntegration(CTI)PowerDialerWorkforceManagement(WFM)AgentCustomerRelationshipManagement(CRM)AutomaticCallDistributor(ACD)AverageTalkTimeOutboundCallCenterManagerExpectedWait Time(EWT)CallRecordingInboundWrapTimeDocumentManagementSystem(DMS)CallingLineIdentity(CLI)CoachFirst CallResolution(FCR)AgentStatusCustomerExperienceManagement(CEM)Free!PredictiveDialerCallHandlingAnalysisInteractiveVoiceResponse(IVR)AverageHandlingTime(AHT)VoiceResponseUnit(VRU)CallBlendingCallCenterScheduleAdherenceCallRoutingAutomaticSpeechRecognition(ASR)AbandonedCallWebSelf-ServiceComputerTelephonyIntegration(CTI)PowerDialerWorkforceManagement(WFM)AgentCustomerRelationshipManagement(CRM)AutomaticCallDistributor(ACD)AverageTalkTimeOutboundCallCenterManagerExpectedWait Time(EWT)CallRecording

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inbound
  2. Wrap Time
  3. Document Management System (DMS)
  4. Calling Line Identity (CLI)
  5. Coach
  6. First Call Resolution (FCR)
  7. Agent Status
  8. Customer Experience Management (CEM)
  9. Free!
  10. Predictive Dialer
  11. Call Handling Analysis
  12. Interactive Voice Response (IVR)
  13. Average Handling Time (AHT)
  14. Voice Response Unit (VRU)
  15. Call Blending
  16. Call Center Schedule Adherence
  17. Call Routing
  18. Automatic Speech Recognition (ASR)
  19. Abandoned Call
  20. Web Self-Service
  21. Computer Telephony Integration (CTI)
  22. Power Dialer
  23. Workforce Management (WFM)
  24. Agent
  25. Customer Relationship Management (CRM)
  26. Automatic Call Distributor (ACD)
  27. Average Talk Time
  28. Outbound
  29. Call Center Manager
  30. Expected Wait Time (EWT)
  31. Call Recording