CoachCallRecordingWorkforceManagement(WFM)CallRoutingAgentStatusCustomerExperienceManagement(CEM)CallCenterScheduleAdherenceCallHandlingAnalysisAgentOutboundAbandonedCallWrapTimeFirst CallResolution(FCR)WebSelf-ServicePredictiveDialerCallCenterManagerInboundCallBlendingDocumentManagementSystem(DMS)CustomerRelationshipManagement(CRM)PowerDialerComputerTelephonyIntegration(CTI)AverageTalkTimeVoiceResponseUnit(VRU)AutomaticCallDistributor(ACD)AverageHandlingTime(AHT)ExpectedWait Time(EWT)CallingLineIdentity(CLI)AutomaticSpeechRecognition(ASR)Free!InteractiveVoiceResponse(IVR)CoachCallRecordingWorkforceManagement(WFM)CallRoutingAgentStatusCustomerExperienceManagement(CEM)CallCenterScheduleAdherenceCallHandlingAnalysisAgentOutboundAbandonedCallWrapTimeFirst CallResolution(FCR)WebSelf-ServicePredictiveDialerCallCenterManagerInboundCallBlendingDocumentManagementSystem(DMS)CustomerRelationshipManagement(CRM)PowerDialerComputerTelephonyIntegration(CTI)AverageTalkTimeVoiceResponseUnit(VRU)AutomaticCallDistributor(ACD)AverageHandlingTime(AHT)ExpectedWait Time(EWT)CallingLineIdentity(CLI)AutomaticSpeechRecognition(ASR)Free!InteractiveVoiceResponse(IVR)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Coach
  2. Call Recording
  3. Workforce Management (WFM)
  4. Call Routing
  5. Agent Status
  6. Customer Experience Management (CEM)
  7. Call Center Schedule Adherence
  8. Call Handling Analysis
  9. Agent
  10. Outbound
  11. Abandoned Call
  12. Wrap Time
  13. First Call Resolution (FCR)
  14. Web Self-Service
  15. Predictive Dialer
  16. Call Center Manager
  17. Inbound
  18. Call Blending
  19. Document Management System (DMS)
  20. Customer Relationship Management (CRM)
  21. Power Dialer
  22. Computer Telephony Integration (CTI)
  23. Average Talk Time
  24. Voice Response Unit (VRU)
  25. Automatic Call Distributor (ACD)
  26. Average Handling Time (AHT)
  27. Expected Wait Time (EWT)
  28. Calling Line Identity (CLI)
  29. Automatic Speech Recognition (ASR)
  30. Free!
  31. Interactive Voice Response (IVR)