PredictiveDialerAverageHandlingTime(AHT)CallingLineIdentity(CLI)AutomaticSpeechRecognition(ASR)ExpectedWait Time(EWT)PowerDialerAutomaticCallDistributor(ACD)CallCenterScheduleAdherenceAgentFirst CallResolution(FCR)CallBlendingWorkforceManagement(WFM)VoiceResponseUnit(VRU)WebSelf-ServiceInteractiveVoiceResponse(IVR)AgentStatusCallHandlingAnalysisInboundComputerTelephonyIntegration(CTI)Free!CallCenterManagerCallRoutingCustomerRelationshipManagement(CRM)AverageTalkTimeCustomerExperienceManagement(CEM)CallRecordingDocumentManagementSystem(DMS)AbandonedCallOutboundWrapTimeCoachPredictiveDialerAverageHandlingTime(AHT)CallingLineIdentity(CLI)AutomaticSpeechRecognition(ASR)ExpectedWait Time(EWT)PowerDialerAutomaticCallDistributor(ACD)CallCenterScheduleAdherenceAgentFirst CallResolution(FCR)CallBlendingWorkforceManagement(WFM)VoiceResponseUnit(VRU)WebSelf-ServiceInteractiveVoiceResponse(IVR)AgentStatusCallHandlingAnalysisInboundComputerTelephonyIntegration(CTI)Free!CallCenterManagerCallRoutingCustomerRelationshipManagement(CRM)AverageTalkTimeCustomerExperienceManagement(CEM)CallRecordingDocumentManagementSystem(DMS)AbandonedCallOutboundWrapTimeCoach

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Predictive Dialer
  2. Average Handling Time (AHT)
  3. Calling Line Identity (CLI)
  4. Automatic Speech Recognition (ASR)
  5. Expected Wait Time (EWT)
  6. Power Dialer
  7. Automatic Call Distributor (ACD)
  8. Call Center Schedule Adherence
  9. Agent
  10. First Call Resolution (FCR)
  11. Call Blending
  12. Workforce Management (WFM)
  13. Voice Response Unit (VRU)
  14. Web Self-Service
  15. Interactive Voice Response (IVR)
  16. Agent Status
  17. Call Handling Analysis
  18. Inbound
  19. Computer Telephony Integration (CTI)
  20. Free!
  21. Call Center Manager
  22. Call Routing
  23. Customer Relationship Management (CRM)
  24. Average Talk Time
  25. Customer Experience Management (CEM)
  26. Call Recording
  27. Document Management System (DMS)
  28. Abandoned Call
  29. Outbound
  30. Wrap Time
  31. Coach