CustomerRelationshipManagement(CRM)DocumentManagementSystem(DMS)WrapTimeAgentAutomaticSpeechRecognition(ASR)AgentStatusPredictiveDialerAverageTalkTimeFree!PowerDialerCallBlendingInboundCallRoutingCallCenterScheduleAdherenceCallHandlingAnalysisComputerTelephonyIntegration(CTI)AutomaticCallDistributor(ACD)CallCenterManagerWorkforceManagement(WFM)ExpectedWait Time(EWT)CallingLineIdentity(CLI)InteractiveVoiceResponse(IVR)AbandonedCallVoiceResponseUnit(VRU)CustomerExperienceManagement(CEM)AverageHandlingTime(AHT)First CallResolution(FCR)CoachWebSelf-ServiceCallRecordingOutboundCustomerRelationshipManagement(CRM)DocumentManagementSystem(DMS)WrapTimeAgentAutomaticSpeechRecognition(ASR)AgentStatusPredictiveDialerAverageTalkTimeFree!PowerDialerCallBlendingInboundCallRoutingCallCenterScheduleAdherenceCallHandlingAnalysisComputerTelephonyIntegration(CTI)AutomaticCallDistributor(ACD)CallCenterManagerWorkforceManagement(WFM)ExpectedWait Time(EWT)CallingLineIdentity(CLI)InteractiveVoiceResponse(IVR)AbandonedCallVoiceResponseUnit(VRU)CustomerExperienceManagement(CEM)AverageHandlingTime(AHT)First CallResolution(FCR)CoachWebSelf-ServiceCallRecordingOutbound

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Relationship Management (CRM)
  2. Document Management System (DMS)
  3. Wrap Time
  4. Agent
  5. Automatic Speech Recognition (ASR)
  6. Agent Status
  7. Predictive Dialer
  8. Average Talk Time
  9. Free!
  10. Power Dialer
  11. Call Blending
  12. Inbound
  13. Call Routing
  14. Call Center Schedule Adherence
  15. Call Handling Analysis
  16. Computer Telephony Integration (CTI)
  17. Automatic Call Distributor (ACD)
  18. Call Center Manager
  19. Workforce Management (WFM)
  20. Expected Wait Time (EWT)
  21. Calling Line Identity (CLI)
  22. Interactive Voice Response (IVR)
  23. Abandoned Call
  24. Voice Response Unit (VRU)
  25. Customer Experience Management (CEM)
  26. Average Handling Time (AHT)
  27. First Call Resolution (FCR)
  28. Coach
  29. Web Self-Service
  30. Call Recording
  31. Outbound