CallCenterScheduleAdherenceVoiceResponseUnit(VRU)CoachInteractiveVoiceResponse(IVR)OutboundWrapTimeCallRoutingCallRecordingFirst CallResolution(FCR)PredictiveDialerCustomerExperienceManagement(CEM)WorkforceManagement(WFM)AgentStatusAutomaticSpeechRecognition(ASR)Free!CallBlendingCallingLineIdentity(CLI)AgentAbandonedCallAutomaticCallDistributor(ACD)CallHandlingAnalysisWebSelf-ServiceInboundPowerDialerDocumentManagementSystem(DMS)ComputerTelephonyIntegration(CTI)AverageTalkTimeAverageHandlingTime(AHT)CallCenterManagerCustomerRelationshipManagement(CRM)ExpectedWait Time(EWT)CallCenterScheduleAdherenceVoiceResponseUnit(VRU)CoachInteractiveVoiceResponse(IVR)OutboundWrapTimeCallRoutingCallRecordingFirst CallResolution(FCR)PredictiveDialerCustomerExperienceManagement(CEM)WorkforceManagement(WFM)AgentStatusAutomaticSpeechRecognition(ASR)Free!CallBlendingCallingLineIdentity(CLI)AgentAbandonedCallAutomaticCallDistributor(ACD)CallHandlingAnalysisWebSelf-ServiceInboundPowerDialerDocumentManagementSystem(DMS)ComputerTelephonyIntegration(CTI)AverageTalkTimeAverageHandlingTime(AHT)CallCenterManagerCustomerRelationshipManagement(CRM)ExpectedWait Time(EWT)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Center Schedule Adherence
  2. Voice Response Unit (VRU)
  3. Coach
  4. Interactive Voice Response (IVR)
  5. Outbound
  6. Wrap Time
  7. Call Routing
  8. Call Recording
  9. First Call Resolution (FCR)
  10. Predictive Dialer
  11. Customer Experience Management (CEM)
  12. Workforce Management (WFM)
  13. Agent Status
  14. Automatic Speech Recognition (ASR)
  15. Free!
  16. Call Blending
  17. Calling Line Identity (CLI)
  18. Agent
  19. Abandoned Call
  20. Automatic Call Distributor (ACD)
  21. Call Handling Analysis
  22. Web Self-Service
  23. Inbound
  24. Power Dialer
  25. Document Management System (DMS)
  26. Computer Telephony Integration (CTI)
  27. Average Talk Time
  28. Average Handling Time (AHT)
  29. Call Center Manager
  30. Customer Relationship Management (CRM)
  31. Expected Wait Time (EWT)