CallingLineIdentity(CLI)PredictiveDialerCustomerRelationshipManagement(CRM)First CallResolution(FCR)DocumentManagementSystem(DMS)AgentWorkforceManagement(WFM)VoiceResponseUnit(VRU)CoachCallRecordingAverageTalkTimeCallBlendingCallCenterManagerCallCenterScheduleAdherenceInteractiveVoiceResponse(IVR)CustomerExperienceManagement(CEM)AgentStatusExpectedWait Time(EWT)Free!AverageHandlingTime(AHT)ComputerTelephonyIntegration(CTI)AutomaticCallDistributor(ACD)AbandonedCallInboundPowerDialerOutboundWrapTimeAutomaticSpeechRecognition(ASR)CallHandlingAnalysisWebSelf-ServiceCallRoutingCallingLineIdentity(CLI)PredictiveDialerCustomerRelationshipManagement(CRM)First CallResolution(FCR)DocumentManagementSystem(DMS)AgentWorkforceManagement(WFM)VoiceResponseUnit(VRU)CoachCallRecordingAverageTalkTimeCallBlendingCallCenterManagerCallCenterScheduleAdherenceInteractiveVoiceResponse(IVR)CustomerExperienceManagement(CEM)AgentStatusExpectedWait Time(EWT)Free!AverageHandlingTime(AHT)ComputerTelephonyIntegration(CTI)AutomaticCallDistributor(ACD)AbandonedCallInboundPowerDialerOutboundWrapTimeAutomaticSpeechRecognition(ASR)CallHandlingAnalysisWebSelf-ServiceCallRouting

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calling Line Identity (CLI)
  2. Predictive Dialer
  3. Customer Relationship Management (CRM)
  4. First Call Resolution (FCR)
  5. Document Management System (DMS)
  6. Agent
  7. Workforce Management (WFM)
  8. Voice Response Unit (VRU)
  9. Coach
  10. Call Recording
  11. Average Talk Time
  12. Call Blending
  13. Call Center Manager
  14. Call Center Schedule Adherence
  15. Interactive Voice Response (IVR)
  16. Customer Experience Management (CEM)
  17. Agent Status
  18. Expected Wait Time (EWT)
  19. Free!
  20. Average Handling Time (AHT)
  21. Computer Telephony Integration (CTI)
  22. Automatic Call Distributor (ACD)
  23. Abandoned Call
  24. Inbound
  25. Power Dialer
  26. Outbound
  27. Wrap Time
  28. Automatic Speech Recognition (ASR)
  29. Call Handling Analysis
  30. Web Self-Service
  31. Call Routing