AbandonedCallAgentCustomerExperienceManagement(CEM)PowerDialerWorkforceManagement(WFM)InboundCallHandlingAnalysisAverageHandlingTime(AHT)OutboundCustomerRelationshipManagement(CRM)CallRoutingInteractiveVoiceResponse(IVR)ComputerTelephonyIntegration(CTI)CallCenterScheduleAdherenceAverageTalkTimeCallCenterManagerWrapTimeAutomaticCallDistributor(ACD)Free!CallingLineIdentity(CLI)AutomaticSpeechRecognition(ASR)CoachAgentStatusExpectedWait Time(EWT)DocumentManagementSystem(DMS)PredictiveDialerWebSelf-ServiceCallRecordingFirst CallResolution(FCR)CallBlendingVoiceResponseUnit(VRU)AbandonedCallAgentCustomerExperienceManagement(CEM)PowerDialerWorkforceManagement(WFM)InboundCallHandlingAnalysisAverageHandlingTime(AHT)OutboundCustomerRelationshipManagement(CRM)CallRoutingInteractiveVoiceResponse(IVR)ComputerTelephonyIntegration(CTI)CallCenterScheduleAdherenceAverageTalkTimeCallCenterManagerWrapTimeAutomaticCallDistributor(ACD)Free!CallingLineIdentity(CLI)AutomaticSpeechRecognition(ASR)CoachAgentStatusExpectedWait Time(EWT)DocumentManagementSystem(DMS)PredictiveDialerWebSelf-ServiceCallRecordingFirst CallResolution(FCR)CallBlendingVoiceResponseUnit(VRU)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Abandoned Call
  2. Agent
  3. Customer Experience Management (CEM)
  4. Power Dialer
  5. Workforce Management (WFM)
  6. Inbound
  7. Call Handling Analysis
  8. Average Handling Time (AHT)
  9. Outbound
  10. Customer Relationship Management (CRM)
  11. Call Routing
  12. Interactive Voice Response (IVR)
  13. Computer Telephony Integration (CTI)
  14. Call Center Schedule Adherence
  15. Average Talk Time
  16. Call Center Manager
  17. Wrap Time
  18. Automatic Call Distributor (ACD)
  19. Free!
  20. Calling Line Identity (CLI)
  21. Automatic Speech Recognition (ASR)
  22. Coach
  23. Agent Status
  24. Expected Wait Time (EWT)
  25. Document Management System (DMS)
  26. Predictive Dialer
  27. Web Self-Service
  28. Call Recording
  29. First Call Resolution (FCR)
  30. Call Blending
  31. Voice Response Unit (VRU)