Calling Line Identity (CLI) Predictive Dialer Customer Relationship Management (CRM) First Call Resolution (FCR) Document Management System (DMS) Agent Workforce Management (WFM) Voice Response Unit (VRU) Coach Call Recording Average Talk Time Call Blending Call Center Manager Call Center Schedule Adherence Interactive Voice Response (IVR) Customer Experience Management (CEM) Agent Status Expected Wait Time (EWT) Free! Average Handling Time (AHT) Computer Telephony Integration (CTI) Automatic Call Distributor (ACD) Abandoned Call Inbound Power Dialer Outbound Wrap Time Automatic Speech Recognition (ASR) Call Handling Analysis Web Self- Service Call Routing Calling Line Identity (CLI) Predictive Dialer Customer Relationship Management (CRM) First Call Resolution (FCR) Document Management System (DMS) Agent Workforce Management (WFM) Voice Response Unit (VRU) Coach Call Recording Average Talk Time Call Blending Call Center Manager Call Center Schedule Adherence Interactive Voice Response (IVR) Customer Experience Management (CEM) Agent Status Expected Wait Time (EWT) Free! Average Handling Time (AHT) Computer Telephony Integration (CTI) Automatic Call Distributor (ACD) Abandoned Call Inbound Power Dialer Outbound Wrap Time Automatic Speech Recognition (ASR) Call Handling Analysis Web Self- Service Call Routing
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Calling Line Identity (CLI)
Predictive Dialer
Customer Relationship Management (CRM)
First Call Resolution (FCR)
Document Management System (DMS)
Agent
Workforce Management (WFM)
Voice Response Unit (VRU)
Coach
Call Recording
Average Talk Time
Call Blending
Call Center Manager
Call Center Schedule Adherence
Interactive Voice Response (IVR)
Customer Experience Management (CEM)
Agent Status
Expected Wait Time (EWT)
Free!
Average Handling Time (AHT)
Computer Telephony Integration (CTI)
Automatic Call Distributor (ACD)
Abandoned Call
Inbound
Power Dialer
Outbound
Wrap Time
Automatic Speech Recognition (ASR)
Call Handling Analysis
Web Self-Service
Call Routing