Coach Automatic Call Distributor (ACD) Customer Experience Management (CEM) Average Handling Time (AHT) Call Routing Predictive Dialer Call Blending Customer Relationship Management (CRM) Inbound Agent Agent Status Voice Response Unit (VRU) Abandoned Call Workforce Management (WFM) Outbound Call Handling Analysis Web Self- Service Automatic Speech Recognition (ASR) Expected Wait Time (EWT) Average Talk Time Interactive Voice Response (IVR) Wrap Time Call Center Schedule Adherence Document Management System (DMS) First Call Resolution (FCR) Call Center Manager Calling Line Identity (CLI) Computer Telephony Integration (CTI) Free! Power Dialer Call Recording Coach Automatic Call Distributor (ACD) Customer Experience Management (CEM) Average Handling Time (AHT) Call Routing Predictive Dialer Call Blending Customer Relationship Management (CRM) Inbound Agent Agent Status Voice Response Unit (VRU) Abandoned Call Workforce Management (WFM) Outbound Call Handling Analysis Web Self- Service Automatic Speech Recognition (ASR) Expected Wait Time (EWT) Average Talk Time Interactive Voice Response (IVR) Wrap Time Call Center Schedule Adherence Document Management System (DMS) First Call Resolution (FCR) Call Center Manager Calling Line Identity (CLI) Computer Telephony Integration (CTI) Free! Power Dialer Call Recording
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Coach
Automatic Call Distributor (ACD)
Customer Experience Management (CEM)
Average Handling Time (AHT)
Call Routing
Predictive Dialer
Call Blending
Customer Relationship Management (CRM)
Inbound
Agent
Agent Status
Voice Response Unit (VRU)
Abandoned Call
Workforce Management (WFM)
Outbound
Call Handling Analysis
Web Self-Service
Automatic Speech Recognition (ASR)
Expected Wait Time (EWT)
Average Talk Time
Interactive Voice Response (IVR)
Wrap Time
Call Center Schedule Adherence
Document Management System (DMS)
First Call Resolution (FCR)
Call Center Manager
Calling Line Identity (CLI)
Computer Telephony Integration (CTI)
Free!
Power Dialer
Call Recording