ComputerTelephonyIntegration(CTI)CallRoutingInteractiveVoiceResponse(IVR)AutomaticSpeechRecognition(ASR)CoachInboundCallCenterManagerFree!CallingLineIdentity(CLI)AverageHandlingTime(AHT)CustomerRelationshipManagement(CRM)AgentCustomerExperienceManagement(CEM)PowerDialerAverageTalkTimeWrapTimeAbandonedCallCallBlendingAgentStatusCallHandlingAnalysisFirst CallResolution(FCR)AutomaticCallDistributor(ACD)CallRecordingVoiceResponseUnit(VRU)OutboundDocumentManagementSystem(DMS)WorkforceManagement(WFM)WebSelf-ServiceCallCenterScheduleAdherencePredictiveDialerExpectedWait Time(EWT)ComputerTelephonyIntegration(CTI)CallRoutingInteractiveVoiceResponse(IVR)AutomaticSpeechRecognition(ASR)CoachInboundCallCenterManagerFree!CallingLineIdentity(CLI)AverageHandlingTime(AHT)CustomerRelationshipManagement(CRM)AgentCustomerExperienceManagement(CEM)PowerDialerAverageTalkTimeWrapTimeAbandonedCallCallBlendingAgentStatusCallHandlingAnalysisFirst CallResolution(FCR)AutomaticCallDistributor(ACD)CallRecordingVoiceResponseUnit(VRU)OutboundDocumentManagementSystem(DMS)WorkforceManagement(WFM)WebSelf-ServiceCallCenterScheduleAdherencePredictiveDialerExpectedWait Time(EWT)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Computer Telephony Integration (CTI)
  2. Call Routing
  3. Interactive Voice Response (IVR)
  4. Automatic Speech Recognition (ASR)
  5. Coach
  6. Inbound
  7. Call Center Manager
  8. Free!
  9. Calling Line Identity (CLI)
  10. Average Handling Time (AHT)
  11. Customer Relationship Management (CRM)
  12. Agent
  13. Customer Experience Management (CEM)
  14. Power Dialer
  15. Average Talk Time
  16. Wrap Time
  17. Abandoned Call
  18. Call Blending
  19. Agent Status
  20. Call Handling Analysis
  21. First Call Resolution (FCR)
  22. Automatic Call Distributor (ACD)
  23. Call Recording
  24. Voice Response Unit (VRU)
  25. Outbound
  26. Document Management System (DMS)
  27. Workforce Management (WFM)
  28. Web Self-Service
  29. Call Center Schedule Adherence
  30. Predictive Dialer
  31. Expected Wait Time (EWT)