CallHandlingAnalysisCallCenterManagerAgentCallRoutingExpectedWait Time(EWT)InboundCallBlendingVoiceResponseUnit(VRU)AutomaticSpeechRecognition(ASR)WrapTimeFree!WorkforceManagement(WFM)InteractiveVoiceResponse(IVR)CallRecordingAverageHandlingTime(AHT)CallCenterScheduleAdherenceAverageTalkTimeCoachAutomaticCallDistributor(ACD)DocumentManagementSystem(DMS)CustomerExperienceManagement(CEM)WebSelf-ServiceAbandonedCallFirst CallResolution(FCR)CallingLineIdentity(CLI)CustomerRelationshipManagement(CRM)AgentStatusPowerDialerOutboundComputerTelephonyIntegration(CTI)PredictiveDialerCallHandlingAnalysisCallCenterManagerAgentCallRoutingExpectedWait Time(EWT)InboundCallBlendingVoiceResponseUnit(VRU)AutomaticSpeechRecognition(ASR)WrapTimeFree!WorkforceManagement(WFM)InteractiveVoiceResponse(IVR)CallRecordingAverageHandlingTime(AHT)CallCenterScheduleAdherenceAverageTalkTimeCoachAutomaticCallDistributor(ACD)DocumentManagementSystem(DMS)CustomerExperienceManagement(CEM)WebSelf-ServiceAbandonedCallFirst CallResolution(FCR)CallingLineIdentity(CLI)CustomerRelationshipManagement(CRM)AgentStatusPowerDialerOutboundComputerTelephonyIntegration(CTI)PredictiveDialer

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Handling Analysis
  2. Call Center Manager
  3. Agent
  4. Call Routing
  5. Expected Wait Time (EWT)
  6. Inbound
  7. Call Blending
  8. Voice Response Unit (VRU)
  9. Automatic Speech Recognition (ASR)
  10. Wrap Time
  11. Free!
  12. Workforce Management (WFM)
  13. Interactive Voice Response (IVR)
  14. Call Recording
  15. Average Handling Time (AHT)
  16. Call Center Schedule Adherence
  17. Average Talk Time
  18. Coach
  19. Automatic Call Distributor (ACD)
  20. Document Management System (DMS)
  21. Customer Experience Management (CEM)
  22. Web Self-Service
  23. Abandoned Call
  24. First Call Resolution (FCR)
  25. Calling Line Identity (CLI)
  26. Customer Relationship Management (CRM)
  27. Agent Status
  28. Power Dialer
  29. Outbound
  30. Computer Telephony Integration (CTI)
  31. Predictive Dialer