VoiceResponseUnit(VRU)DocumentManagementSystem(DMS)AutomaticCallDistributor(ACD)CallCenterScheduleAdherenceComputerTelephonyIntegration(CTI)Free!CoachCallHandlingAnalysisAbandonedCallInteractiveVoiceResponse(IVR)AutomaticSpeechRecognition(ASR)ExpectedWait Time(EWT)WorkforceManagement(WFM)CustomerRelationshipManagement(CRM)CallCenterManagerCallRecordingOutboundCallRoutingCallingLineIdentity(CLI)AverageHandlingTime(AHT)WebSelf-ServicePredictiveDialerAverageTalkTimeCustomerExperienceManagement(CEM)AgentStatusCallBlendingWrapTimeInboundPowerDialerFirst CallResolution(FCR)AgentVoiceResponseUnit(VRU)DocumentManagementSystem(DMS)AutomaticCallDistributor(ACD)CallCenterScheduleAdherenceComputerTelephonyIntegration(CTI)Free!CoachCallHandlingAnalysisAbandonedCallInteractiveVoiceResponse(IVR)AutomaticSpeechRecognition(ASR)ExpectedWait Time(EWT)WorkforceManagement(WFM)CustomerRelationshipManagement(CRM)CallCenterManagerCallRecordingOutboundCallRoutingCallingLineIdentity(CLI)AverageHandlingTime(AHT)WebSelf-ServicePredictiveDialerAverageTalkTimeCustomerExperienceManagement(CEM)AgentStatusCallBlendingWrapTimeInboundPowerDialerFirst CallResolution(FCR)Agent

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Voice Response Unit (VRU)
  2. Document Management System (DMS)
  3. Automatic Call Distributor (ACD)
  4. Call Center Schedule Adherence
  5. Computer Telephony Integration (CTI)
  6. Free!
  7. Coach
  8. Call Handling Analysis
  9. Abandoned Call
  10. Interactive Voice Response (IVR)
  11. Automatic Speech Recognition (ASR)
  12. Expected Wait Time (EWT)
  13. Workforce Management (WFM)
  14. Customer Relationship Management (CRM)
  15. Call Center Manager
  16. Call Recording
  17. Outbound
  18. Call Routing
  19. Calling Line Identity (CLI)
  20. Average Handling Time (AHT)
  21. Web Self-Service
  22. Predictive Dialer
  23. Average Talk Time
  24. Customer Experience Management (CEM)
  25. Agent Status
  26. Call Blending
  27. Wrap Time
  28. Inbound
  29. Power Dialer
  30. First Call Resolution (FCR)
  31. Agent