Call Center Schedule Adherence Voice Response Unit (VRU) Coach Interactive Voice Response (IVR) Outbound Wrap Time Call Routing Call Recording First Call Resolution (FCR) Predictive Dialer Customer Experience Management (CEM) Workforce Management (WFM) Agent Status Automatic Speech Recognition (ASR) Free! Call Blending Calling Line Identity (CLI) Agent Abandoned Call Automatic Call Distributor (ACD) Call Handling Analysis Web Self- Service Inbound Power Dialer Document Management System (DMS) Computer Telephony Integration (CTI) Average Talk Time Average Handling Time (AHT) Call Center Manager Customer Relationship Management (CRM) Expected Wait Time (EWT) Call Center Schedule Adherence Voice Response Unit (VRU) Coach Interactive Voice Response (IVR) Outbound Wrap Time Call Routing Call Recording First Call Resolution (FCR) Predictive Dialer Customer Experience Management (CEM) Workforce Management (WFM) Agent Status Automatic Speech Recognition (ASR) Free! Call Blending Calling Line Identity (CLI) Agent Abandoned Call Automatic Call Distributor (ACD) Call Handling Analysis Web Self- Service Inbound Power Dialer Document Management System (DMS) Computer Telephony Integration (CTI) Average Talk Time Average Handling Time (AHT) Call Center Manager Customer Relationship Management (CRM) Expected Wait Time (EWT)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Call Center Schedule Adherence
Voice Response Unit (VRU)
Coach
Interactive Voice Response (IVR)
Outbound
Wrap Time
Call Routing
Call Recording
First Call Resolution (FCR)
Predictive Dialer
Customer Experience Management (CEM)
Workforce Management (WFM)
Agent Status
Automatic Speech Recognition (ASR)
Free!
Call Blending
Calling Line Identity (CLI)
Agent
Abandoned Call
Automatic Call Distributor (ACD)
Call Handling Analysis
Web Self-Service
Inbound
Power Dialer
Document Management System (DMS)
Computer Telephony Integration (CTI)
Average Talk Time
Average Handling Time (AHT)
Call Center Manager
Customer Relationship Management (CRM)
Expected Wait Time (EWT)