AbandonedCallCallCenterScheduleAdherenceCallBlendingAverageTalkTimeAverageHandlingTime(AHT)WebSelf-ServiceOutboundInboundPowerDialerAgentCallRoutingExpectedWait Time(EWT)CustomerExperienceManagement(CEM)Free!WorkforceManagement(WFM)AutomaticSpeechRecognition(ASR)PredictiveDialerCoachAutomaticCallDistributor(ACD)WrapTimeCallingLineIdentity(CLI)CallHandlingAnalysisCustomerRelationshipManagement(CRM)CallRecordingComputerTelephonyIntegration(CTI)DocumentManagementSystem(DMS)VoiceResponseUnit(VRU)AgentStatusCallCenterManagerFirst CallResolution(FCR)InteractiveVoiceResponse(IVR)AbandonedCallCallCenterScheduleAdherenceCallBlendingAverageTalkTimeAverageHandlingTime(AHT)WebSelf-ServiceOutboundInboundPowerDialerAgentCallRoutingExpectedWait Time(EWT)CustomerExperienceManagement(CEM)Free!WorkforceManagement(WFM)AutomaticSpeechRecognition(ASR)PredictiveDialerCoachAutomaticCallDistributor(ACD)WrapTimeCallingLineIdentity(CLI)CallHandlingAnalysisCustomerRelationshipManagement(CRM)CallRecordingComputerTelephonyIntegration(CTI)DocumentManagementSystem(DMS)VoiceResponseUnit(VRU)AgentStatusCallCenterManagerFirst CallResolution(FCR)InteractiveVoiceResponse(IVR)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Abandoned Call
  2. Call Center Schedule Adherence
  3. Call Blending
  4. Average Talk Time
  5. Average Handling Time (AHT)
  6. Web Self-Service
  7. Outbound
  8. Inbound
  9. Power Dialer
  10. Agent
  11. Call Routing
  12. Expected Wait Time (EWT)
  13. Customer Experience Management (CEM)
  14. Free!
  15. Workforce Management (WFM)
  16. Automatic Speech Recognition (ASR)
  17. Predictive Dialer
  18. Coach
  19. Automatic Call Distributor (ACD)
  20. Wrap Time
  21. Calling Line Identity (CLI)
  22. Call Handling Analysis
  23. Customer Relationship Management (CRM)
  24. Call Recording
  25. Computer Telephony Integration (CTI)
  26. Document Management System (DMS)
  27. Voice Response Unit (VRU)
  28. Agent Status
  29. Call Center Manager
  30. First Call Resolution (FCR)
  31. Interactive Voice Response (IVR)