AgentStatusComputerTelephonyIntegration(CTI)First CallResolution(FCR)CustomerRelationshipManagement(CRM)CallRoutingWrapTimeAverageHandlingTime(AHT)CallBlendingCallHandlingAnalysisAbandonedCallAutomaticSpeechRecognition(ASR)AutomaticCallDistributor(ACD)CoachOutboundCustomerExperienceManagement(CEM)CallRecordingPredictiveDialerAgentCallingLineIdentity(CLI)ExpectedWait Time(EWT)WorkforceManagement(WFM)InboundFree!DocumentManagementSystem(DMS)VoiceResponseUnit(VRU)WebSelf-ServiceCallCenterManagerInteractiveVoiceResponse(IVR)CallCenterScheduleAdherenceAverageTalkTimePowerDialerAgentStatusComputerTelephonyIntegration(CTI)First CallResolution(FCR)CustomerRelationshipManagement(CRM)CallRoutingWrapTimeAverageHandlingTime(AHT)CallBlendingCallHandlingAnalysisAbandonedCallAutomaticSpeechRecognition(ASR)AutomaticCallDistributor(ACD)CoachOutboundCustomerExperienceManagement(CEM)CallRecordingPredictiveDialerAgentCallingLineIdentity(CLI)ExpectedWait Time(EWT)WorkforceManagement(WFM)InboundFree!DocumentManagementSystem(DMS)VoiceResponseUnit(VRU)WebSelf-ServiceCallCenterManagerInteractiveVoiceResponse(IVR)CallCenterScheduleAdherenceAverageTalkTimePowerDialer

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent Status
  2. Computer Telephony Integration (CTI)
  3. First Call Resolution (FCR)
  4. Customer Relationship Management (CRM)
  5. Call Routing
  6. Wrap Time
  7. Average Handling Time (AHT)
  8. Call Blending
  9. Call Handling Analysis
  10. Abandoned Call
  11. Automatic Speech Recognition (ASR)
  12. Automatic Call Distributor (ACD)
  13. Coach
  14. Outbound
  15. Customer Experience Management (CEM)
  16. Call Recording
  17. Predictive Dialer
  18. Agent
  19. Calling Line Identity (CLI)
  20. Expected Wait Time (EWT)
  21. Workforce Management (WFM)
  22. Inbound
  23. Free!
  24. Document Management System (DMS)
  25. Voice Response Unit (VRU)
  26. Web Self-Service
  27. Call Center Manager
  28. Interactive Voice Response (IVR)
  29. Call Center Schedule Adherence
  30. Average Talk Time
  31. Power Dialer