First CallResolution(FCR)CallCenterScheduleAdherenceVoiceResponseUnit(VRU)ExpectedWait Time(EWT)AverageHandlingTime(AHT)CustomerRelationshipManagement(CRM)AgentWrapTimeAutomaticSpeechRecognition(ASR)AgentStatusDocumentManagementSystem(DMS)CoachWorkforceManagement(WFM)AutomaticCallDistributor(ACD)CallCenterManagerCallRoutingFree!PowerDialerPredictiveDialerAbandonedCallCallBlendingCustomerExperienceManagement(CEM)ComputerTelephonyIntegration(CTI)AverageTalkTimeCallHandlingAnalysisWebSelf-ServiceOutboundCallRecordingInboundCallingLineIdentity(CLI)InteractiveVoiceResponse(IVR)First CallResolution(FCR)CallCenterScheduleAdherenceVoiceResponseUnit(VRU)ExpectedWait Time(EWT)AverageHandlingTime(AHT)CustomerRelationshipManagement(CRM)AgentWrapTimeAutomaticSpeechRecognition(ASR)AgentStatusDocumentManagementSystem(DMS)CoachWorkforceManagement(WFM)AutomaticCallDistributor(ACD)CallCenterManagerCallRoutingFree!PowerDialerPredictiveDialerAbandonedCallCallBlendingCustomerExperienceManagement(CEM)ComputerTelephonyIntegration(CTI)AverageTalkTimeCallHandlingAnalysisWebSelf-ServiceOutboundCallRecordingInboundCallingLineIdentity(CLI)InteractiveVoiceResponse(IVR)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First Call Resolution (FCR)
  2. Call Center Schedule Adherence
  3. Voice Response Unit (VRU)
  4. Expected Wait Time (EWT)
  5. Average Handling Time (AHT)
  6. Customer Relationship Management (CRM)
  7. Agent
  8. Wrap Time
  9. Automatic Speech Recognition (ASR)
  10. Agent Status
  11. Document Management System (DMS)
  12. Coach
  13. Workforce Management (WFM)
  14. Automatic Call Distributor (ACD)
  15. Call Center Manager
  16. Call Routing
  17. Free!
  18. Power Dialer
  19. Predictive Dialer
  20. Abandoned Call
  21. Call Blending
  22. Customer Experience Management (CEM)
  23. Computer Telephony Integration (CTI)
  24. Average Talk Time
  25. Call Handling Analysis
  26. Web Self-Service
  27. Outbound
  28. Call Recording
  29. Inbound
  30. Calling Line Identity (CLI)
  31. Interactive Voice Response (IVR)