First CallResolution(FCR)CallRecordingCallCenterManagerComputerTelephonyIntegration(CTI)CallHandlingAnalysisExpectedWait Time(EWT)InteractiveVoiceResponse(IVR)WrapTimeWebSelf-ServiceAverageHandlingTime(AHT)OutboundPredictiveDialerDocumentManagementSystem(DMS)WorkforceManagement(WFM)CustomerExperienceManagement(CEM)CallRoutingCallCenterScheduleAdherenceAgentStatusCustomerRelationshipManagement(CRM)AbandonedCallPowerDialerAgentInboundCallBlendingAutomaticCallDistributor(ACD)Free!AverageTalkTimeCallingLineIdentity(CLI)VoiceResponseUnit(VRU)CoachAutomaticSpeechRecognition(ASR)First CallResolution(FCR)CallRecordingCallCenterManagerComputerTelephonyIntegration(CTI)CallHandlingAnalysisExpectedWait Time(EWT)InteractiveVoiceResponse(IVR)WrapTimeWebSelf-ServiceAverageHandlingTime(AHT)OutboundPredictiveDialerDocumentManagementSystem(DMS)WorkforceManagement(WFM)CustomerExperienceManagement(CEM)CallRoutingCallCenterScheduleAdherenceAgentStatusCustomerRelationshipManagement(CRM)AbandonedCallPowerDialerAgentInboundCallBlendingAutomaticCallDistributor(ACD)Free!AverageTalkTimeCallingLineIdentity(CLI)VoiceResponseUnit(VRU)CoachAutomaticSpeechRecognition(ASR)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First Call Resolution (FCR)
  2. Call Recording
  3. Call Center Manager
  4. Computer Telephony Integration (CTI)
  5. Call Handling Analysis
  6. Expected Wait Time (EWT)
  7. Interactive Voice Response (IVR)
  8. Wrap Time
  9. Web Self-Service
  10. Average Handling Time (AHT)
  11. Outbound
  12. Predictive Dialer
  13. Document Management System (DMS)
  14. Workforce Management (WFM)
  15. Customer Experience Management (CEM)
  16. Call Routing
  17. Call Center Schedule Adherence
  18. Agent Status
  19. Customer Relationship Management (CRM)
  20. Abandoned Call
  21. Power Dialer
  22. Agent
  23. Inbound
  24. Call Blending
  25. Automatic Call Distributor (ACD)
  26. Free!
  27. Average Talk Time
  28. Calling Line Identity (CLI)
  29. Voice Response Unit (VRU)
  30. Coach
  31. Automatic Speech Recognition (ASR)