CoachAutomaticCallDistributor(ACD)CustomerExperienceManagement(CEM)AverageHandlingTime(AHT)CallRoutingPredictiveDialerCallBlendingCustomerRelationshipManagement(CRM)InboundAgentAgentStatusVoiceResponseUnit(VRU)AbandonedCallWorkforceManagement(WFM)OutboundCallHandlingAnalysisWebSelf-ServiceAutomaticSpeechRecognition(ASR)ExpectedWait Time(EWT)AverageTalkTimeInteractiveVoiceResponse(IVR)WrapTimeCallCenterScheduleAdherenceDocumentManagementSystem(DMS)First CallResolution(FCR)CallCenterManagerCallingLineIdentity(CLI)ComputerTelephonyIntegration(CTI)Free!PowerDialerCallRecordingCoachAutomaticCallDistributor(ACD)CustomerExperienceManagement(CEM)AverageHandlingTime(AHT)CallRoutingPredictiveDialerCallBlendingCustomerRelationshipManagement(CRM)InboundAgentAgentStatusVoiceResponseUnit(VRU)AbandonedCallWorkforceManagement(WFM)OutboundCallHandlingAnalysisWebSelf-ServiceAutomaticSpeechRecognition(ASR)ExpectedWait Time(EWT)AverageTalkTimeInteractiveVoiceResponse(IVR)WrapTimeCallCenterScheduleAdherenceDocumentManagementSystem(DMS)First CallResolution(FCR)CallCenterManagerCallingLineIdentity(CLI)ComputerTelephonyIntegration(CTI)Free!PowerDialerCallRecording

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Coach
  2. Automatic Call Distributor (ACD)
  3. Customer Experience Management (CEM)
  4. Average Handling Time (AHT)
  5. Call Routing
  6. Predictive Dialer
  7. Call Blending
  8. Customer Relationship Management (CRM)
  9. Inbound
  10. Agent
  11. Agent Status
  12. Voice Response Unit (VRU)
  13. Abandoned Call
  14. Workforce Management (WFM)
  15. Outbound
  16. Call Handling Analysis
  17. Web Self-Service
  18. Automatic Speech Recognition (ASR)
  19. Expected Wait Time (EWT)
  20. Average Talk Time
  21. Interactive Voice Response (IVR)
  22. Wrap Time
  23. Call Center Schedule Adherence
  24. Document Management System (DMS)
  25. First Call Resolution (FCR)
  26. Call Center Manager
  27. Calling Line Identity (CLI)
  28. Computer Telephony Integration (CTI)
  29. Free!
  30. Power Dialer
  31. Call Recording