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This bingo card has a free space and 58 words: Angry Patient, Mumbles to self, Sexist Terms, “I can’t hear you.”, Patient word vomits, “Direct me to the doctor.”, Patient demands talking to the doctor only, 30+ minute MyChart call, Parent is upset about 14+ proxy law, Refuses to verify information, “Can’t you do this for me?”, “What do you mean ‘After Hours?!’, Fax call, Says specialists name incorrectly, 20+ minute MyChart call, “Oh, you’re closed.”, Lack of common sense, After we ask a question, it’s silence on the line, Accidental disconnect, Doesn’t understand username hints, 60+ calls on one shift, 20+ minutes without a call, Patient doesn’t believe us, Hangs up without saying goodbye., Calls from out of state, The government is out to get me, Language services for not Spanish, Inappropriate comments, “You have to add a subject.”, Dad doesn’t know kid’s information, Angry patient’s family, Language services, Long silence, “I’m computer illiterate”, Oversharing, “EPIC will shut down in 15 minutes.”, Frequent Flyer, “Why can’t I leave a voicemail?”, Medication request, “Karen”, Talks in circles, expect different answers, Calls back multiple times in hopes to get different answers, “Are you a nurse?”, Patient thinks they know more than the specialist, 10pm MyChart assistance, Creepy Crawly Feeling after call, “Wait time is too long”, “Can I schedule an appointment?” during lunch time hours / after hours, Dread hearing our department name from Switchboard, Lab message to multiple patient’s, “Do I click next / sign in / etc?”, Explains every step they’re taking, Direct page out, Expects MyChart support to “open” their medication, Has to mute call multiple times, On call declines, Craves a shot after call and 3 minute word vomit including explicit details and doesn’t take a breather break.

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