“Why can’tI leave avoicemail?”Dreadhearing ourdepartmentname fromSwitchboardThegovernmentis out to getme“I’mcomputerilliterate”Doesn’tunderstandusernamehintsRefuses toverifyinformationExplainsevery stepthey’retakingDirectpageoutLanguageservicesfor notSpanish“Areyou anurse?”Craves ashot aftercallSaysspecialistsnameincorrectlyFrequentFlyerMumblesto selfHangs upwithoutsayinggoodbye.Callsfrom outof stateLongsilence3 minute wordvomit includingexplicit detailsand doesn’t takea breather breakOversharing“Can I scheduleanappointment?”during lunchtime hours /after hours“Can’t youdo this forme?”Patientdemandstalking to thedoctor onlyPatientwordvomits“Do I clicknext / signin / etc?”“Waittime istoo long”Calls backmultiple timesin hopes toget differentanswers30+minuteMyChartcallFaxcall“You haveto add asubject.”LanguageservicesAfter we aska question,it’s silenceon the lineAccidentaldisconnect“Karen”Inappropriatecomments20+minuteMyChartcallExpectsMyChartsupport to“open” theirmedicationAngrypatient’sfamilyOn calldeclinesHas tomute callmultipletimes“EPIC willshut downin 15minutes.”“I can’thearyou.”CreepyCrawlyFeelingafter call“What doyou mean‘AfterHours?!’20+minuteswithout acallTalks incircles,expectdifferentanswersDaddoesn’tknow kid’sinformation60+ callson oneshiftLabmessageto multiplepatient’sLack ofcommonsenseMedicationrequest“Oh,you’reclosed.”Parent isupsetabout 14+proxy law10pmMyChartassistancePatientthinks theyknow morethan thespecialistSexistTermsAngryPatientPatientdoesn’tbelieve us“Directme to thedoctor.”“Why can’tI leave avoicemail?”Dreadhearing ourdepartmentname fromSwitchboardThegovernmentis out to getme“I’mcomputerilliterate”Doesn’tunderstandusernamehintsRefuses toverifyinformationExplainsevery stepthey’retakingDirectpageoutLanguageservicesfor notSpanish“Areyou anurse?”Craves ashot aftercallSaysspecialistsnameincorrectlyFrequentFlyerMumblesto selfHangs upwithoutsayinggoodbye.Callsfrom outof stateLongsilence3 minute wordvomit includingexplicit detailsand doesn’t takea breather breakOversharing“Can I scheduleanappointment?”during lunchtime hours /after hours“Can’t youdo this forme?”Patientdemandstalking to thedoctor onlyPatientwordvomits“Do I clicknext / signin / etc?”“Waittime istoo long”Calls backmultiple timesin hopes toget differentanswers30+minuteMyChartcallFaxcall“You haveto add asubject.”LanguageservicesAfter we aska question,it’s silenceon the lineAccidentaldisconnect“Karen”Inappropriatecomments20+minuteMyChartcallExpectsMyChartsupport to“open” theirmedicationAngrypatient’sfamilyOn calldeclinesHas tomute callmultipletimes“EPIC willshut downin 15minutes.”“I can’thearyou.”CreepyCrawlyFeelingafter call“What doyou mean‘AfterHours?!’20+minuteswithout acallTalks incircles,expectdifferentanswersDaddoesn’tknow kid’sinformation60+ callson oneshiftLabmessageto multiplepatient’sLack ofcommonsenseMedicationrequest“Oh,you’reclosed.”Parent isupsetabout 14+proxy law10pmMyChartassistancePatientthinks theyknow morethan thespecialistSexistTermsAngryPatientPatientdoesn’tbelieve us“Directme to thedoctor.”

Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Why can’t I leave a voicemail?”
  2. Dread hearing our department name from Switchboard
  3. The government is out to get me
  4. “I’m computer illiterate”
  5. Doesn’t understand username hints
  6. Refuses to verify information
  7. Explains every step they’re taking
  8. Direct page out
  9. Language services for not Spanish
  10. “Are you a nurse?”
  11. Craves a shot after call
  12. Says specialists name incorrectly
  13. Frequent Flyer
  14. Mumbles to self
  15. Hangs up without saying goodbye.
  16. Calls from out of state
  17. Long silence
  18. 3 minute word vomit including explicit details and doesn’t take a breather break
  19. Oversharing
  20. “Can I schedule an appointment?” during lunch time hours / after hours
  21. “Can’t you do this for me?”
  22. Patient demands talking to the doctor only
  23. Patient word vomits
  24. “Do I click next / sign in / etc?”
  25. “Wait time is too long”
  26. Calls back multiple times in hopes to get different answers
  27. 30+ minute MyChart call
  28. Fax call
  29. “You have to add a subject.”
  30. Language services
  31. After we ask a question, it’s silence on the line
  32. Accidental disconnect
  33. “Karen”
  34. Inappropriate comments
  35. 20+ minute MyChart call
  36. Expects MyChart support to “open” their medication
  37. Angry patient’s family
  38. On call declines
  39. Has to mute call multiple times
  40. “EPIC will shut down in 15 minutes.”
  41. “I can’t hear you.”
  42. Creepy Crawly Feeling after call
  43. “What do you mean ‘After Hours?!’
  44. 20+ minutes without a call
  45. Talks in circles, expect different answers
  46. Dad doesn’t know kid’s information
  47. 60+ calls on one shift
  48. Lab message to multiple patient’s
  49. Lack of common sense
  50. Medication request
  51. “Oh, you’re closed.”
  52. Parent is upset about 14+ proxy law
  53. 10pm MyChart assistance
  54. Patient thinks they know more than the specialist
  55. Sexist Terms
  56. Angry Patient
  57. Patient doesn’t believe us
  58. “Direct me to the doctor.”