Refuses toverifyinformationLack ofcommonsenseInappropriatecomments“Directme to thedoctor.”FrequentFlyer“I can’thearyou.”PatientwordvomitsDoesn’tunderstandusernamehintsLongsilence20+minuteMyChartcallAccidentaldisconnectDreadhearing ourdepartmentname fromSwitchboardHas tomute callmultipletimesSexistTermsHangs upwithoutsayinggoodbye.Talks incircles,expectdifferentanswersAfter we aska question,it’s silenceon the lineCreepyCrawlyFeelingafter callParent isupsetabout 14+proxy lawLanguageservicesfor notSpanishCallsfrom outof stateLanguageservices“Karen”ExpectsMyChartsupport to“open” theirmedicationDaddoesn’tknow kid’sinformationThegovernmentis out to getme“Waittime istoo long”“What doyou mean‘AfterHours?!’Labmessageto multiplepatient’sAngrypatient’sfamily“Oh,you’reclosed.”Craves ashot aftercallMedicationrequestAngryPatient“You haveto add asubject.”Calls backmultiple timesin hopes toget differentanswersOversharing60+ callson oneshift“Can’t youdo this forme?”3 minute wordvomit includingexplicit detailsand doesn’t takea breather break10pmMyChartassistanceSaysspecialistsnameincorrectlyOn calldeclines“Do I clicknext / signin / etc?”Mumblesto self“Areyou anurse?”“Can I scheduleanappointment?”during lunchtime hours /after hours“Why can’tI leave avoicemail?”Patientdemandstalking to thedoctor onlyPatientthinks theyknow morethan thespecialistDirectpageoutPatientdoesn’tbelieve us“EPIC willshut downin 15minutes.”20+minuteswithout acall“I’mcomputerilliterate”Explainsevery stepthey’retaking30+minuteMyChartcallFaxcallRefuses toverifyinformationLack ofcommonsenseInappropriatecomments“Directme to thedoctor.”FrequentFlyer“I can’thearyou.”PatientwordvomitsDoesn’tunderstandusernamehintsLongsilence20+minuteMyChartcallAccidentaldisconnectDreadhearing ourdepartmentname fromSwitchboardHas tomute callmultipletimesSexistTermsHangs upwithoutsayinggoodbye.Talks incircles,expectdifferentanswersAfter we aska question,it’s silenceon the lineCreepyCrawlyFeelingafter callParent isupsetabout 14+proxy lawLanguageservicesfor notSpanishCallsfrom outof stateLanguageservices“Karen”ExpectsMyChartsupport to“open” theirmedicationDaddoesn’tknow kid’sinformationThegovernmentis out to getme“Waittime istoo long”“What doyou mean‘AfterHours?!’Labmessageto multiplepatient’sAngrypatient’sfamily“Oh,you’reclosed.”Craves ashot aftercallMedicationrequestAngryPatient“You haveto add asubject.”Calls backmultiple timesin hopes toget differentanswersOversharing60+ callson oneshift“Can’t youdo this forme?”3 minute wordvomit includingexplicit detailsand doesn’t takea breather break10pmMyChartassistanceSaysspecialistsnameincorrectlyOn calldeclines“Do I clicknext / signin / etc?”Mumblesto self“Areyou anurse?”“Can I scheduleanappointment?”during lunchtime hours /after hours“Why can’tI leave avoicemail?”Patientdemandstalking to thedoctor onlyPatientthinks theyknow morethan thespecialistDirectpageoutPatientdoesn’tbelieve us“EPIC willshut downin 15minutes.”20+minuteswithout acall“I’mcomputerilliterate”Explainsevery stepthey’retaking30+minuteMyChartcallFaxcall

Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refuses to verify information
  2. Lack of common sense
  3. Inappropriate comments
  4. “Direct me to the doctor.”
  5. Frequent Flyer
  6. “I can’t hear you.”
  7. Patient word vomits
  8. Doesn’t understand username hints
  9. Long silence
  10. 20+ minute MyChart call
  11. Accidental disconnect
  12. Dread hearing our department name from Switchboard
  13. Has to mute call multiple times
  14. Sexist Terms
  15. Hangs up without saying goodbye.
  16. Talks in circles, expect different answers
  17. After we ask a question, it’s silence on the line
  18. Creepy Crawly Feeling after call
  19. Parent is upset about 14+ proxy law
  20. Language services for not Spanish
  21. Calls from out of state
  22. Language services
  23. “Karen”
  24. Expects MyChart support to “open” their medication
  25. Dad doesn’t know kid’s information
  26. The government is out to get me
  27. “Wait time is too long”
  28. “What do you mean ‘After Hours?!’
  29. Lab message to multiple patient’s
  30. Angry patient’s family
  31. “Oh, you’re closed.”
  32. Craves a shot after call
  33. Medication request
  34. Angry Patient
  35. “You have to add a subject.”
  36. Calls back multiple times in hopes to get different answers
  37. Oversharing
  38. 60+ calls on one shift
  39. “Can’t you do this for me?”
  40. 3 minute word vomit including explicit details and doesn’t take a breather break
  41. 10pm MyChart assistance
  42. Says specialists name incorrectly
  43. On call declines
  44. “Do I click next / sign in / etc?”
  45. Mumbles to self
  46. “Are you a nurse?”
  47. “Can I schedule an appointment?” during lunch time hours / after hours
  48. “Why can’t I leave a voicemail?”
  49. Patient demands talking to the doctor only
  50. Patient thinks they know more than the specialist
  51. Direct page out
  52. Patient doesn’t believe us
  53. “EPIC will shut down in 15 minutes.”
  54. 20+ minutes without a call
  55. “I’m computer illiterate”
  56. Explains every step they’re taking
  57. 30+ minute MyChart call
  58. Fax call