Daddoesn’tknow kid’sinformationOversharingDoesn’tunderstandusernamehintsCalls backmultiple timesin hopes toget differentanswers20+minuteswithout acallMedicationrequestPatientwordvomits“Can I scheduleanappointment?”during lunchtime hours /after hours“Areyou anurse?”Saysspecialistsnameincorrectly“Can’t youdo this forme?”Dreadhearing ourdepartmentname fromSwitchboardPatientdoesn’tbelieve usLack ofcommonsensePatientdemandstalking to thedoctor onlyAngryPatientHas tomute callmultipletimesAccidentaldisconnectExplainsevery stepthey’retaking60+ callson oneshiftParent isupsetabout 14+proxy lawMumblesto selfAngrypatient’sfamilyLanguageservicesfor notSpanishLanguageservices30+minuteMyChartcall3 minute wordvomit includingexplicit detailsand doesn’t takea breather break“I can’thearyou.”FaxcallCallsfrom outof statePatientthinks theyknow morethan thespecialist“What doyou mean‘AfterHours?!’20+minuteMyChartcallThegovernmentis out to getmeAfter we aska question,it’s silenceon the line“Why can’tI leave avoicemail?”“Do I clicknext / signin / etc?”Refuses toverifyinformation10pmMyChartassistance“Karen”“Oh,you’reclosed.”SexistTerms“EPIC willshut downin 15minutes.”Hangs upwithoutsayinggoodbye.“You haveto add asubject.”“Waittime istoo long”“I’mcomputerilliterate”FrequentFlyerDirectpageoutLongsilenceTalks incircles,expectdifferentanswersCreepyCrawlyFeelingafter callExpectsMyChartsupport to“open” theirmedicationCraves ashot aftercallOn calldeclinesInappropriatecommentsLabmessageto multiplepatient’s“Directme to thedoctor.”Daddoesn’tknow kid’sinformationOversharingDoesn’tunderstandusernamehintsCalls backmultiple timesin hopes toget differentanswers20+minuteswithout acallMedicationrequestPatientwordvomits“Can I scheduleanappointment?”during lunchtime hours /after hours“Areyou anurse?”Saysspecialistsnameincorrectly“Can’t youdo this forme?”Dreadhearing ourdepartmentname fromSwitchboardPatientdoesn’tbelieve usLack ofcommonsensePatientdemandstalking to thedoctor onlyAngryPatientHas tomute callmultipletimesAccidentaldisconnectExplainsevery stepthey’retaking60+ callson oneshiftParent isupsetabout 14+proxy lawMumblesto selfAngrypatient’sfamilyLanguageservicesfor notSpanishLanguageservices30+minuteMyChartcall3 minute wordvomit includingexplicit detailsand doesn’t takea breather break“I can’thearyou.”FaxcallCallsfrom outof statePatientthinks theyknow morethan thespecialist“What doyou mean‘AfterHours?!’20+minuteMyChartcallThegovernmentis out to getmeAfter we aska question,it’s silenceon the line“Why can’tI leave avoicemail?”“Do I clicknext / signin / etc?”Refuses toverifyinformation10pmMyChartassistance“Karen”“Oh,you’reclosed.”SexistTerms“EPIC willshut downin 15minutes.”Hangs upwithoutsayinggoodbye.“You haveto add asubject.”“Waittime istoo long”“I’mcomputerilliterate”FrequentFlyerDirectpageoutLongsilenceTalks incircles,expectdifferentanswersCreepyCrawlyFeelingafter callExpectsMyChartsupport to“open” theirmedicationCraves ashot aftercallOn calldeclinesInappropriatecommentsLabmessageto multiplepatient’s“Directme to thedoctor.”

Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dad doesn’t know kid’s information
  2. Oversharing
  3. Doesn’t understand username hints
  4. Calls back multiple times in hopes to get different answers
  5. 20+ minutes without a call
  6. Medication request
  7. Patient word vomits
  8. “Can I schedule an appointment?” during lunch time hours / after hours
  9. “Are you a nurse?”
  10. Says specialists name incorrectly
  11. “Can’t you do this for me?”
  12. Dread hearing our department name from Switchboard
  13. Patient doesn’t believe us
  14. Lack of common sense
  15. Patient demands talking to the doctor only
  16. Angry Patient
  17. Has to mute call multiple times
  18. Accidental disconnect
  19. Explains every step they’re taking
  20. 60+ calls on one shift
  21. Parent is upset about 14+ proxy law
  22. Mumbles to self
  23. Angry patient’s family
  24. Language services for not Spanish
  25. Language services
  26. 30+ minute MyChart call
  27. 3 minute word vomit including explicit details and doesn’t take a breather break
  28. “I can’t hear you.”
  29. Fax call
  30. Calls from out of state
  31. Patient thinks they know more than the specialist
  32. “What do you mean ‘After Hours?!’
  33. 20+ minute MyChart call
  34. The government is out to get me
  35. After we ask a question, it’s silence on the line
  36. “Why can’t I leave a voicemail?”
  37. “Do I click next / sign in / etc?”
  38. Refuses to verify information
  39. 10pm MyChart assistance
  40. “Karen”
  41. “Oh, you’re closed.”
  42. Sexist Terms
  43. “EPIC will shut down in 15 minutes.”
  44. Hangs up without saying goodbye.
  45. “You have to add a subject.”
  46. “Wait time is too long”
  47. “I’m computer illiterate”
  48. Frequent Flyer
  49. Direct page out
  50. Long silence
  51. Talks in circles, expect different answers
  52. Creepy Crawly Feeling after call
  53. Expects MyChart support to “open” their medication
  54. Craves a shot after call
  55. On call declines
  56. Inappropriate comments
  57. Lab message to multiple patient’s
  58. “Direct me to the doctor.”