MedicationrequestLanguageservicesAngrypatient’sfamilyMumblesto selfLanguageservicesfor notSpanishSexistTermsPatientwordvomitsLack ofcommonsenseAngryPatientCalls backmultiple timesin hopes toget differentanswersLabmessageto multiplepatient’sExplainsevery stepthey’retakingFaxcall“What doyou mean‘AfterHours?!’“Can I scheduleanappointment?”during lunchtime hours /after hours30+minuteMyChartcallAccidentaldisconnect20+minuteswithout acallThegovernmentis out to getmeLongsilenceSaysspecialistsnameincorrectlyHangs upwithoutsayinggoodbye.“Directme to thedoctor.”“Oh,you’reclosed.”“Karen”“Do I clicknext / signin / etc?”Daddoesn’tknow kid’sinformationOn calldeclinesInappropriatecommentsPatientdoesn’tbelieve us“EPIC willshut downin 15minutes.”Oversharing10pmMyChartassistancePatientthinks theyknow morethan thespecialist“Why can’tI leave avoicemail?”“Can’t youdo this forme?”“Areyou anurse?”CreepyCrawlyFeelingafter callExpectsMyChartsupport to“open” theirmedication“You haveto add asubject.”Talks incircles,expectdifferentanswersDoesn’tunderstandusernamehintsDreadhearing ourdepartmentname fromSwitchboardRefuses toverifyinformationFrequentFlyerParent isupsetabout 14+proxy law20+minuteMyChartcallPatientdemandstalking to thedoctor onlyAfter we aska question,it’s silenceon the lineCallsfrom outof state60+ callson oneshift“Waittime istoo long”Has tomute callmultipletimes3 minute wordvomit includingexplicit detailsand doesn’t takea breather break“I can’thearyou.”“I’mcomputerilliterate”DirectpageoutCraves ashot aftercallMedicationrequestLanguageservicesAngrypatient’sfamilyMumblesto selfLanguageservicesfor notSpanishSexistTermsPatientwordvomitsLack ofcommonsenseAngryPatientCalls backmultiple timesin hopes toget differentanswersLabmessageto multiplepatient’sExplainsevery stepthey’retakingFaxcall“What doyou mean‘AfterHours?!’“Can I scheduleanappointment?”during lunchtime hours /after hours30+minuteMyChartcallAccidentaldisconnect20+minuteswithout acallThegovernmentis out to getmeLongsilenceSaysspecialistsnameincorrectlyHangs upwithoutsayinggoodbye.“Directme to thedoctor.”“Oh,you’reclosed.”“Karen”“Do I clicknext / signin / etc?”Daddoesn’tknow kid’sinformationOn calldeclinesInappropriatecommentsPatientdoesn’tbelieve us“EPIC willshut downin 15minutes.”Oversharing10pmMyChartassistancePatientthinks theyknow morethan thespecialist“Why can’tI leave avoicemail?”“Can’t youdo this forme?”“Areyou anurse?”CreepyCrawlyFeelingafter callExpectsMyChartsupport to“open” theirmedication“You haveto add asubject.”Talks incircles,expectdifferentanswersDoesn’tunderstandusernamehintsDreadhearing ourdepartmentname fromSwitchboardRefuses toverifyinformationFrequentFlyerParent isupsetabout 14+proxy law20+minuteMyChartcallPatientdemandstalking to thedoctor onlyAfter we aska question,it’s silenceon the lineCallsfrom outof state60+ callson oneshift“Waittime istoo long”Has tomute callmultipletimes3 minute wordvomit includingexplicit detailsand doesn’t takea breather break“I can’thearyou.”“I’mcomputerilliterate”DirectpageoutCraves ashot aftercall

Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Medication request
  2. Language services
  3. Angry patient’s family
  4. Mumbles to self
  5. Language services for not Spanish
  6. Sexist Terms
  7. Patient word vomits
  8. Lack of common sense
  9. Angry Patient
  10. Calls back multiple times in hopes to get different answers
  11. Lab message to multiple patient’s
  12. Explains every step they’re taking
  13. Fax call
  14. “What do you mean ‘After Hours?!’
  15. “Can I schedule an appointment?” during lunch time hours / after hours
  16. 30+ minute MyChart call
  17. Accidental disconnect
  18. 20+ minutes without a call
  19. The government is out to get me
  20. Long silence
  21. Says specialists name incorrectly
  22. Hangs up without saying goodbye.
  23. “Direct me to the doctor.”
  24. “Oh, you’re closed.”
  25. “Karen”
  26. “Do I click next / sign in / etc?”
  27. Dad doesn’t know kid’s information
  28. On call declines
  29. Inappropriate comments
  30. Patient doesn’t believe us
  31. “EPIC will shut down in 15 minutes.”
  32. Oversharing
  33. 10pm MyChart assistance
  34. Patient thinks they know more than the specialist
  35. “Why can’t I leave a voicemail?”
  36. “Can’t you do this for me?”
  37. “Are you a nurse?”
  38. Creepy Crawly Feeling after call
  39. Expects MyChart support to “open” their medication
  40. “You have to add a subject.”
  41. Talks in circles, expect different answers
  42. Doesn’t understand username hints
  43. Dread hearing our department name from Switchboard
  44. Refuses to verify information
  45. Frequent Flyer
  46. Parent is upset about 14+ proxy law
  47. 20+ minute MyChart call
  48. Patient demands talking to the doctor only
  49. After we ask a question, it’s silence on the line
  50. Calls from out of state
  51. 60+ calls on one shift
  52. “Wait time is too long”
  53. Has to mute call multiple times
  54. 3 minute word vomit including explicit details and doesn’t take a breather break
  55. “I can’t hear you.”
  56. “I’m computer illiterate”
  57. Direct page out
  58. Craves a shot after call