Languageservicesfor notSpanish“Karen”“Areyou anurse?”Labmessageto multiplepatient’sCraves ashot aftercall“Oh,you’reclosed.”Patientdoesn’tbelieve usCalls backmultiple timesin hopes toget differentanswersAngrypatient’sfamily30+minuteMyChartcallOn calldeclinesPatientthinks theyknow morethan thespecialist“EPIC willshut downin 15minutes.”3 minute wordvomit includingexplicit detailsand doesn’t takea breather breakSaysspecialistsnameincorrectlyAccidentaldisconnectLongsilenceDirectpageout“You haveto add asubject.”Daddoesn’tknow kid’sinformationAfter we aska question,it’s silenceon the lineParent isupsetabout 14+proxy law“Do I clicknext / signin / etc?”Mumblesto selfPatientwordvomitsExplainsevery stepthey’retakingFaxcallCreepyCrawlyFeelingafter callDreadhearing ourdepartmentname fromSwitchboard“Waittime istoo long”“I’mcomputerilliterate”Has tomute callmultipletimes20+minuteMyChartcall“Can I scheduleanappointment?”during lunchtime hours /after hours“What doyou mean‘AfterHours?!’60+ callson oneshift20+minuteswithout acallExpectsMyChartsupport to“open” theirmedicationThegovernmentis out to getmeCallsfrom outof stateOversharingTalks incircles,expectdifferentanswersRefuses toverifyinformation“Directme to thedoctor.”“Can’t youdo this forme?”AngryPatient10pmMyChartassistanceHangs upwithoutsayinggoodbye.Patientdemandstalking to thedoctor onlyDoesn’tunderstandusernamehintsFrequentFlyer“Why can’tI leave avoicemail?”MedicationrequestSexistTermsLack ofcommonsenseInappropriatecommentsLanguageservices“I can’thearyou.”Languageservicesfor notSpanish“Karen”“Areyou anurse?”Labmessageto multiplepatient’sCraves ashot aftercall“Oh,you’reclosed.”Patientdoesn’tbelieve usCalls backmultiple timesin hopes toget differentanswersAngrypatient’sfamily30+minuteMyChartcallOn calldeclinesPatientthinks theyknow morethan thespecialist“EPIC willshut downin 15minutes.”3 minute wordvomit includingexplicit detailsand doesn’t takea breather breakSaysspecialistsnameincorrectlyAccidentaldisconnectLongsilenceDirectpageout“You haveto add asubject.”Daddoesn’tknow kid’sinformationAfter we aska question,it’s silenceon the lineParent isupsetabout 14+proxy law“Do I clicknext / signin / etc?”Mumblesto selfPatientwordvomitsExplainsevery stepthey’retakingFaxcallCreepyCrawlyFeelingafter callDreadhearing ourdepartmentname fromSwitchboard“Waittime istoo long”“I’mcomputerilliterate”Has tomute callmultipletimes20+minuteMyChartcall“Can I scheduleanappointment?”during lunchtime hours /after hours“What doyou mean‘AfterHours?!’60+ callson oneshift20+minuteswithout acallExpectsMyChartsupport to“open” theirmedicationThegovernmentis out to getmeCallsfrom outof stateOversharingTalks incircles,expectdifferentanswersRefuses toverifyinformation“Directme to thedoctor.”“Can’t youdo this forme?”AngryPatient10pmMyChartassistanceHangs upwithoutsayinggoodbye.Patientdemandstalking to thedoctor onlyDoesn’tunderstandusernamehintsFrequentFlyer“Why can’tI leave avoicemail?”MedicationrequestSexistTermsLack ofcommonsenseInappropriatecommentsLanguageservices“I can’thearyou.”

Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Language services for not Spanish
  2. “Karen”
  3. “Are you a nurse?”
  4. Lab message to multiple patient’s
  5. Craves a shot after call
  6. “Oh, you’re closed.”
  7. Patient doesn’t believe us
  8. Calls back multiple times in hopes to get different answers
  9. Angry patient’s family
  10. 30+ minute MyChart call
  11. On call declines
  12. Patient thinks they know more than the specialist
  13. “EPIC will shut down in 15 minutes.”
  14. 3 minute word vomit including explicit details and doesn’t take a breather break
  15. Says specialists name incorrectly
  16. Accidental disconnect
  17. Long silence
  18. Direct page out
  19. “You have to add a subject.”
  20. Dad doesn’t know kid’s information
  21. After we ask a question, it’s silence on the line
  22. Parent is upset about 14+ proxy law
  23. “Do I click next / sign in / etc?”
  24. Mumbles to self
  25. Patient word vomits
  26. Explains every step they’re taking
  27. Fax call
  28. Creepy Crawly Feeling after call
  29. Dread hearing our department name from Switchboard
  30. “Wait time is too long”
  31. “I’m computer illiterate”
  32. Has to mute call multiple times
  33. 20+ minute MyChart call
  34. “Can I schedule an appointment?” during lunch time hours / after hours
  35. “What do you mean ‘After Hours?!’
  36. 60+ calls on one shift
  37. 20+ minutes without a call
  38. Expects MyChart support to “open” their medication
  39. The government is out to get me
  40. Calls from out of state
  41. Oversharing
  42. Talks in circles, expect different answers
  43. Refuses to verify information
  44. “Direct me to the doctor.”
  45. “Can’t you do this for me?”
  46. Angry Patient
  47. 10pm MyChart assistance
  48. Hangs up without saying goodbye.
  49. Patient demands talking to the doctor only
  50. Doesn’t understand username hints
  51. Frequent Flyer
  52. “Why can’t I leave a voicemail?”
  53. Medication request
  54. Sexist Terms
  55. Lack of common sense
  56. Inappropriate comments
  57. Language services
  58. “I can’t hear you.”