AngryPatient30+minuteMyChartcallLabmessageto multiplepatient’sThegovernmentis out to getmeParent isupsetabout 14+proxy law“Why can’tI leave avoicemail?”“Can I scheduleanappointment?”during lunchtime hours /after hours10pmMyChartassistancePatientwordvomitsMedicationrequestMumblesto selfLanguageservicesPatientdoesn’tbelieve usTalks incircles,expectdifferentanswersOn calldeclines3 minute wordvomit includingexplicit detailsand doesn’t takea breather breakFrequentFlyerDaddoesn’tknow kid’sinformation20+minuteMyChartcallAccidentaldisconnectLongsilence“Do I clicknext / signin / etc?”ExpectsMyChartsupport to“open” theirmedication“EPIC willshut downin 15minutes.”Callsfrom outof state“Oh,you’reclosed.”Directpageout“I’mcomputerilliterate”Patientthinks theyknow morethan thespecialistFaxcallSaysspecialistsnameincorrectlyPatientdemandstalking to thedoctor onlyCraves ashot aftercall“You haveto add asubject.”Calls backmultiple timesin hopes toget differentanswers“I can’thearyou.”“Karen”“Can’t youdo this forme?”“What doyou mean‘AfterHours?!’20+minuteswithout acallAngrypatient’sfamilyCreepyCrawlyFeelingafter callRefuses toverifyinformationLack ofcommonsenseAfter we aska question,it’s silenceon the line60+ callson oneshiftDreadhearing ourdepartmentname fromSwitchboardInappropriatecommentsOversharingHas tomute callmultipletimes“Waittime istoo long”“Directme to thedoctor.”Languageservicesfor notSpanishSexistTermsHangs upwithoutsayinggoodbye.“Areyou anurse?”Doesn’tunderstandusernamehintsExplainsevery stepthey’retakingAngryPatient30+minuteMyChartcallLabmessageto multiplepatient’sThegovernmentis out to getmeParent isupsetabout 14+proxy law“Why can’tI leave avoicemail?”“Can I scheduleanappointment?”during lunchtime hours /after hours10pmMyChartassistancePatientwordvomitsMedicationrequestMumblesto selfLanguageservicesPatientdoesn’tbelieve usTalks incircles,expectdifferentanswersOn calldeclines3 minute wordvomit includingexplicit detailsand doesn’t takea breather breakFrequentFlyerDaddoesn’tknow kid’sinformation20+minuteMyChartcallAccidentaldisconnectLongsilence“Do I clicknext / signin / etc?”ExpectsMyChartsupport to“open” theirmedication“EPIC willshut downin 15minutes.”Callsfrom outof state“Oh,you’reclosed.”Directpageout“I’mcomputerilliterate”Patientthinks theyknow morethan thespecialistFaxcallSaysspecialistsnameincorrectlyPatientdemandstalking to thedoctor onlyCraves ashot aftercall“You haveto add asubject.”Calls backmultiple timesin hopes toget differentanswers“I can’thearyou.”“Karen”“Can’t youdo this forme?”“What doyou mean‘AfterHours?!’20+minuteswithout acallAngrypatient’sfamilyCreepyCrawlyFeelingafter callRefuses toverifyinformationLack ofcommonsenseAfter we aska question,it’s silenceon the line60+ callson oneshiftDreadhearing ourdepartmentname fromSwitchboardInappropriatecommentsOversharingHas tomute callmultipletimes“Waittime istoo long”“Directme to thedoctor.”Languageservicesfor notSpanishSexistTermsHangs upwithoutsayinggoodbye.“Areyou anurse?”Doesn’tunderstandusernamehintsExplainsevery stepthey’retaking

Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Angry Patient
  2. 30+ minute MyChart call
  3. Lab message to multiple patient’s
  4. The government is out to get me
  5. Parent is upset about 14+ proxy law
  6. “Why can’t I leave a voicemail?”
  7. “Can I schedule an appointment?” during lunch time hours / after hours
  8. 10pm MyChart assistance
  9. Patient word vomits
  10. Medication request
  11. Mumbles to self
  12. Language services
  13. Patient doesn’t believe us
  14. Talks in circles, expect different answers
  15. On call declines
  16. 3 minute word vomit including explicit details and doesn’t take a breather break
  17. Frequent Flyer
  18. Dad doesn’t know kid’s information
  19. 20+ minute MyChart call
  20. Accidental disconnect
  21. Long silence
  22. “Do I click next / sign in / etc?”
  23. Expects MyChart support to “open” their medication
  24. “EPIC will shut down in 15 minutes.”
  25. Calls from out of state
  26. “Oh, you’re closed.”
  27. Direct page out
  28. “I’m computer illiterate”
  29. Patient thinks they know more than the specialist
  30. Fax call
  31. Says specialists name incorrectly
  32. Patient demands talking to the doctor only
  33. Craves a shot after call
  34. “You have to add a subject.”
  35. Calls back multiple times in hopes to get different answers
  36. “I can’t hear you.”
  37. “Karen”
  38. “Can’t you do this for me?”
  39. “What do you mean ‘After Hours?!’
  40. 20+ minutes without a call
  41. Angry patient’s family
  42. Creepy Crawly Feeling after call
  43. Refuses to verify information
  44. Lack of common sense
  45. After we ask a question, it’s silence on the line
  46. 60+ calls on one shift
  47. Dread hearing our department name from Switchboard
  48. Inappropriate comments
  49. Oversharing
  50. Has to mute call multiple times
  51. “Wait time is too long”
  52. “Direct me to the doctor.”
  53. Language services for not Spanish
  54. Sexist Terms
  55. Hangs up without saying goodbye.
  56. “Are you a nurse?”
  57. Doesn’t understand username hints
  58. Explains every step they’re taking