Explainsevery stepthey’retakingDirectpageoutMumblesto self3 minute wordvomit includingexplicit detailsand doesn’t takea breather break“You haveto add asubject.”“I can’thearyou.”Doesn’tunderstandusernamehintsInappropriatecommentsAngrypatient’sfamilyLabmessageto multiplepatient’sLongsilenceOversharing“I’mcomputerilliterate”“EPIC willshut downin 15minutes.”Lack ofcommonsenseCreepyCrawlyFeelingafter callFaxcallPatientdoesn’tbelieve usPatientdemandstalking to thedoctor onlyThegovernmentis out to getme20+minuteMyChartcallOn calldeclinesCallsfrom outof stateLanguageservicesPatientwordvomitsHas tomute callmultipletimesExpectsMyChartsupport to“open” theirmedicationSaysspecialistsnameincorrectlyDreadhearing ourdepartmentname fromSwitchboardFrequentFlyerParent isupsetabout 14+proxy law10pmMyChartassistance“Waittime istoo long”“Directme to thedoctor.”Medicationrequest“Can I scheduleanappointment?”during lunchtime hours /after hoursAccidentaldisconnectHangs upwithoutsayinggoodbye.Craves ashot aftercall“Do I clicknext / signin / etc?”After we aska question,it’s silenceon the line“Karen”“Can’t youdo this forme?”20+minuteswithout acallDaddoesn’tknow kid’sinformation“What doyou mean‘AfterHours?!’Calls backmultiple timesin hopes toget differentanswers“Oh,you’reclosed.”SexistTermsAngryPatientLanguageservicesfor notSpanishRefuses toverifyinformation“Areyou anurse?”Patientthinks theyknow morethan thespecialistTalks incircles,expectdifferentanswers60+ callson oneshift30+minuteMyChartcall“Why can’tI leave avoicemail?”Explainsevery stepthey’retakingDirectpageoutMumblesto self3 minute wordvomit includingexplicit detailsand doesn’t takea breather break“You haveto add asubject.”“I can’thearyou.”Doesn’tunderstandusernamehintsInappropriatecommentsAngrypatient’sfamilyLabmessageto multiplepatient’sLongsilenceOversharing“I’mcomputerilliterate”“EPIC willshut downin 15minutes.”Lack ofcommonsenseCreepyCrawlyFeelingafter callFaxcallPatientdoesn’tbelieve usPatientdemandstalking to thedoctor onlyThegovernmentis out to getme20+minuteMyChartcallOn calldeclinesCallsfrom outof stateLanguageservicesPatientwordvomitsHas tomute callmultipletimesExpectsMyChartsupport to“open” theirmedicationSaysspecialistsnameincorrectlyDreadhearing ourdepartmentname fromSwitchboardFrequentFlyerParent isupsetabout 14+proxy law10pmMyChartassistance“Waittime istoo long”“Directme to thedoctor.”Medicationrequest“Can I scheduleanappointment?”during lunchtime hours /after hoursAccidentaldisconnectHangs upwithoutsayinggoodbye.Craves ashot aftercall“Do I clicknext / signin / etc?”After we aska question,it’s silenceon the line“Karen”“Can’t youdo this forme?”20+minuteswithout acallDaddoesn’tknow kid’sinformation“What doyou mean‘AfterHours?!’Calls backmultiple timesin hopes toget differentanswers“Oh,you’reclosed.”SexistTermsAngryPatientLanguageservicesfor notSpanishRefuses toverifyinformation“Areyou anurse?”Patientthinks theyknow morethan thespecialistTalks incircles,expectdifferentanswers60+ callson oneshift30+minuteMyChartcall“Why can’tI leave avoicemail?”

Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explains every step they’re taking
  2. Direct page out
  3. Mumbles to self
  4. 3 minute word vomit including explicit details and doesn’t take a breather break
  5. “You have to add a subject.”
  6. “I can’t hear you.”
  7. Doesn’t understand username hints
  8. Inappropriate comments
  9. Angry patient’s family
  10. Lab message to multiple patient’s
  11. Long silence
  12. Oversharing
  13. “I’m computer illiterate”
  14. “EPIC will shut down in 15 minutes.”
  15. Lack of common sense
  16. Creepy Crawly Feeling after call
  17. Fax call
  18. Patient doesn’t believe us
  19. Patient demands talking to the doctor only
  20. The government is out to get me
  21. 20+ minute MyChart call
  22. On call declines
  23. Calls from out of state
  24. Language services
  25. Patient word vomits
  26. Has to mute call multiple times
  27. Expects MyChart support to “open” their medication
  28. Says specialists name incorrectly
  29. Dread hearing our department name from Switchboard
  30. Frequent Flyer
  31. Parent is upset about 14+ proxy law
  32. 10pm MyChart assistance
  33. “Wait time is too long”
  34. “Direct me to the doctor.”
  35. Medication request
  36. “Can I schedule an appointment?” during lunch time hours / after hours
  37. Accidental disconnect
  38. Hangs up without saying goodbye.
  39. Craves a shot after call
  40. “Do I click next / sign in / etc?”
  41. After we ask a question, it’s silence on the line
  42. “Karen”
  43. “Can’t you do this for me?”
  44. 20+ minutes without a call
  45. Dad doesn’t know kid’s information
  46. “What do you mean ‘After Hours?!’
  47. Calls back multiple times in hopes to get different answers
  48. “Oh, you’re closed.”
  49. Sexist Terms
  50. Angry Patient
  51. Language services for not Spanish
  52. Refuses to verify information
  53. “Are you a nurse?”
  54. Patient thinks they know more than the specialist
  55. Talks in circles, expect different answers
  56. 60+ calls on one shift
  57. 30+ minute MyChart call
  58. “Why can’t I leave a voicemail?”