“Do I clicknext / signin / etc?”Patientthinks theyknow morethan thespecialist20+minuteMyChartcallDirectpageoutSaysspecialistsnameincorrectlyCraves ashot aftercallAfter we aska question,it’s silenceon the lineAccidentaldisconnectHangs upwithoutsayinggoodbye.“Karen”“Directme to thedoctor.”Languageservices“What doyou mean‘AfterHours?!’Lack ofcommonsenseDreadhearing ourdepartmentname fromSwitchboard“Waittime istoo long”Angrypatient’sfamilyExpectsMyChartsupport to“open” theirmedication“Oh,you’reclosed.”Longsilence30+minuteMyChartcallTalks incircles,expectdifferentanswersInappropriatecomments“Can’t youdo this forme?”Thegovernmentis out to getme“Why can’tI leave avoicemail?”Callsfrom outof stateFrequentFlyerPatientdemandstalking to thedoctor onlyParent isupsetabout 14+proxy lawCreepyCrawlyFeelingafter callDaddoesn’tknow kid’sinformationAngryPatientOn calldeclinesSexistTermsLabmessageto multiplepatient’sRefuses toverifyinformationHas tomute callmultipletimesCalls backmultiple timesin hopes toget differentanswersPatientdoesn’tbelieve us10pmMyChartassistance20+minuteswithout acall3 minute wordvomit includingexplicit detailsand doesn’t takea breather breakLanguageservicesfor notSpanishMedicationrequestExplainsevery stepthey’retaking“I’mcomputerilliterate”Doesn’tunderstandusernamehintsPatientwordvomits“EPIC willshut downin 15minutes.”“You haveto add asubject.”Mumblesto selfFaxcallOversharing“Areyou anurse?”“I can’thearyou.”60+ callson oneshift“Can I scheduleanappointment?”during lunchtime hours /after hours“Do I clicknext / signin / etc?”Patientthinks theyknow morethan thespecialist20+minuteMyChartcallDirectpageoutSaysspecialistsnameincorrectlyCraves ashot aftercallAfter we aska question,it’s silenceon the lineAccidentaldisconnectHangs upwithoutsayinggoodbye.“Karen”“Directme to thedoctor.”Languageservices“What doyou mean‘AfterHours?!’Lack ofcommonsenseDreadhearing ourdepartmentname fromSwitchboard“Waittime istoo long”Angrypatient’sfamilyExpectsMyChartsupport to“open” theirmedication“Oh,you’reclosed.”Longsilence30+minuteMyChartcallTalks incircles,expectdifferentanswersInappropriatecomments“Can’t youdo this forme?”Thegovernmentis out to getme“Why can’tI leave avoicemail?”Callsfrom outof stateFrequentFlyerPatientdemandstalking to thedoctor onlyParent isupsetabout 14+proxy lawCreepyCrawlyFeelingafter callDaddoesn’tknow kid’sinformationAngryPatientOn calldeclinesSexistTermsLabmessageto multiplepatient’sRefuses toverifyinformationHas tomute callmultipletimesCalls backmultiple timesin hopes toget differentanswersPatientdoesn’tbelieve us10pmMyChartassistance20+minuteswithout acall3 minute wordvomit includingexplicit detailsand doesn’t takea breather breakLanguageservicesfor notSpanishMedicationrequestExplainsevery stepthey’retaking“I’mcomputerilliterate”Doesn’tunderstandusernamehintsPatientwordvomits“EPIC willshut downin 15minutes.”“You haveto add asubject.”Mumblesto selfFaxcallOversharing“Areyou anurse?”“I can’thearyou.”60+ callson oneshift“Can I scheduleanappointment?”during lunchtime hours /after hours

Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Do I click next / sign in / etc?”
  2. Patient thinks they know more than the specialist
  3. 20+ minute MyChart call
  4. Direct page out
  5. Says specialists name incorrectly
  6. Craves a shot after call
  7. After we ask a question, it’s silence on the line
  8. Accidental disconnect
  9. Hangs up without saying goodbye.
  10. “Karen”
  11. “Direct me to the doctor.”
  12. Language services
  13. “What do you mean ‘After Hours?!’
  14. Lack of common sense
  15. Dread hearing our department name from Switchboard
  16. “Wait time is too long”
  17. Angry patient’s family
  18. Expects MyChart support to “open” their medication
  19. “Oh, you’re closed.”
  20. Long silence
  21. 30+ minute MyChart call
  22. Talks in circles, expect different answers
  23. Inappropriate comments
  24. “Can’t you do this for me?”
  25. The government is out to get me
  26. “Why can’t I leave a voicemail?”
  27. Calls from out of state
  28. Frequent Flyer
  29. Patient demands talking to the doctor only
  30. Parent is upset about 14+ proxy law
  31. Creepy Crawly Feeling after call
  32. Dad doesn’t know kid’s information
  33. Angry Patient
  34. On call declines
  35. Sexist Terms
  36. Lab message to multiple patient’s
  37. Refuses to verify information
  38. Has to mute call multiple times
  39. Calls back multiple times in hopes to get different answers
  40. Patient doesn’t believe us
  41. 10pm MyChart assistance
  42. 20+ minutes without a call
  43. 3 minute word vomit including explicit details and doesn’t take a breather break
  44. Language services for not Spanish
  45. Medication request
  46. Explains every step they’re taking
  47. “I’m computer illiterate”
  48. Doesn’t understand username hints
  49. Patient word vomits
  50. “EPIC will shut down in 15 minutes.”
  51. “You have to add a subject.”
  52. Mumbles to self
  53. Fax call
  54. Oversharing
  55. “Are you a nurse?”
  56. “I can’t hear you.”
  57. 60+ calls on one shift
  58. “Can I schedule an appointment?” during lunch time hours / after hours