30+minuteMyChartcallDreadhearing ourdepartmentname fromSwitchboardLack ofcommonsense“Oh,you’reclosed.”ExpectsMyChartsupport to“open” theirmedication10pmMyChartassistanceCraves ashot aftercallDirectpageoutOn calldeclinesSexistTermsPatientdoesn’tbelieve usThegovernmentis out to getmeDaddoesn’tknow kid’sinformationCalls backmultiple timesin hopes toget differentanswers“Directme to thedoctor.”Labmessageto multiplepatient’s“You haveto add asubject.”LanguageservicesPatientdemandstalking to thedoctor only“Karen”Saysspecialistsnameincorrectly“Areyou anurse?”60+ callson oneshiftAccidentaldisconnectRefuses toverifyinformation“What doyou mean‘AfterHours?!’Parent isupsetabout 14+proxy law3 minute wordvomit includingexplicit detailsand doesn’t takea breather breakAngryPatient“Waittime istoo long”Has tomute callmultipletimesExplainsevery stepthey’retakingHangs upwithoutsayinggoodbye.Angrypatient’sfamilyTalks incircles,expectdifferentanswersCreepyCrawlyFeelingafter callPatientthinks theyknow morethan thespecialistInappropriatecommentsCallsfrom outof state“I can’thearyou.”Languageservicesfor notSpanish“Do I clicknext / signin / etc?”After we aska question,it’s silenceon the lineDoesn’tunderstandusernamehintsOversharingMedicationrequestMumblesto self“Can I scheduleanappointment?”during lunchtime hours /after hours“EPIC willshut downin 15minutes.”FaxcallLongsilence“Can’t youdo this forme?”20+minuteswithout acallPatientwordvomits“Why can’tI leave avoicemail?”“I’mcomputerilliterate”FrequentFlyer20+minuteMyChartcall30+minuteMyChartcallDreadhearing ourdepartmentname fromSwitchboardLack ofcommonsense“Oh,you’reclosed.”ExpectsMyChartsupport to“open” theirmedication10pmMyChartassistanceCraves ashot aftercallDirectpageoutOn calldeclinesSexistTermsPatientdoesn’tbelieve usThegovernmentis out to getmeDaddoesn’tknow kid’sinformationCalls backmultiple timesin hopes toget differentanswers“Directme to thedoctor.”Labmessageto multiplepatient’s“You haveto add asubject.”LanguageservicesPatientdemandstalking to thedoctor only“Karen”Saysspecialistsnameincorrectly“Areyou anurse?”60+ callson oneshiftAccidentaldisconnectRefuses toverifyinformation“What doyou mean‘AfterHours?!’Parent isupsetabout 14+proxy law3 minute wordvomit includingexplicit detailsand doesn’t takea breather breakAngryPatient“Waittime istoo long”Has tomute callmultipletimesExplainsevery stepthey’retakingHangs upwithoutsayinggoodbye.Angrypatient’sfamilyTalks incircles,expectdifferentanswersCreepyCrawlyFeelingafter callPatientthinks theyknow morethan thespecialistInappropriatecommentsCallsfrom outof state“I can’thearyou.”Languageservicesfor notSpanish“Do I clicknext / signin / etc?”After we aska question,it’s silenceon the lineDoesn’tunderstandusernamehintsOversharingMedicationrequestMumblesto self“Can I scheduleanappointment?”during lunchtime hours /after hours“EPIC willshut downin 15minutes.”FaxcallLongsilence“Can’t youdo this forme?”20+minuteswithout acallPatientwordvomits“Why can’tI leave avoicemail?”“I’mcomputerilliterate”FrequentFlyer20+minuteMyChartcall

Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 30+ minute MyChart call
  2. Dread hearing our department name from Switchboard
  3. Lack of common sense
  4. “Oh, you’re closed.”
  5. Expects MyChart support to “open” their medication
  6. 10pm MyChart assistance
  7. Craves a shot after call
  8. Direct page out
  9. On call declines
  10. Sexist Terms
  11. Patient doesn’t believe us
  12. The government is out to get me
  13. Dad doesn’t know kid’s information
  14. Calls back multiple times in hopes to get different answers
  15. “Direct me to the doctor.”
  16. Lab message to multiple patient’s
  17. “You have to add a subject.”
  18. Language services
  19. Patient demands talking to the doctor only
  20. “Karen”
  21. Says specialists name incorrectly
  22. “Are you a nurse?”
  23. 60+ calls on one shift
  24. Accidental disconnect
  25. Refuses to verify information
  26. “What do you mean ‘After Hours?!’
  27. Parent is upset about 14+ proxy law
  28. 3 minute word vomit including explicit details and doesn’t take a breather break
  29. Angry Patient
  30. “Wait time is too long”
  31. Has to mute call multiple times
  32. Explains every step they’re taking
  33. Hangs up without saying goodbye.
  34. Angry patient’s family
  35. Talks in circles, expect different answers
  36. Creepy Crawly Feeling after call
  37. Patient thinks they know more than the specialist
  38. Inappropriate comments
  39. Calls from out of state
  40. “I can’t hear you.”
  41. Language services for not Spanish
  42. “Do I click next / sign in / etc?”
  43. After we ask a question, it’s silence on the line
  44. Doesn’t understand username hints
  45. Oversharing
  46. Medication request
  47. Mumbles to self
  48. “Can I schedule an appointment?” during lunch time hours / after hours
  49. “EPIC will shut down in 15 minutes.”
  50. Fax call
  51. Long silence
  52. “Can’t you do this for me?”
  53. 20+ minutes without a call
  54. Patient word vomits
  55. “Why can’t I leave a voicemail?”
  56. “I’m computer illiterate”
  57. Frequent Flyer
  58. 20+ minute MyChart call