Lack ofcommonsenseHangs upwithoutsayinggoodbye.Dreadhearing ourdepartmentname fromSwitchboardInappropriatecomments“Oh,you’reclosed.”FaxcallAngrypatient’sfamilyHas tomute callmultipletimesLabmessageto multiplepatient’sPatientwordvomitsMedicationrequest3 minute wordvomit includingexplicit detailsand doesn’t takea breather breakCreepyCrawlyFeelingafter call60+ callson oneshiftLanguageservicesfor notSpanish“Can’t youdo this forme?”AccidentaldisconnectSexistTerms30+minuteMyChartcallAngryPatientParent isupsetabout 14+proxy law“EPIC willshut downin 15minutes.”“Directme to thedoctor.”Oversharing20+minuteMyChartcall“Waittime istoo long”“Areyou anurse?”Craves ashot aftercall“Why can’tI leave avoicemail?”“Do I clicknext / signin / etc?”Explainsevery stepthey’retaking20+minuteswithout acall“Karen”Callsfrom outof state“I can’thearyou.”On calldeclines10pmMyChartassistancePatientthinks theyknow morethan thespecialistDaddoesn’tknow kid’sinformation“You haveto add asubject.”SaysspecialistsnameincorrectlyPatientdoesn’tbelieve usAfter we aska question,it’s silenceon the linePatientdemandstalking to thedoctor onlyLanguageservices“What doyou mean‘AfterHours?!’Talks incircles,expectdifferentanswersDoesn’tunderstandusernamehints“Can I scheduleanappointment?”during lunchtime hours /after hoursThegovernmentis out to getmeLongsilenceCalls backmultiple timesin hopes toget differentanswersFrequentFlyerDirectpageout“I’mcomputerilliterate”Mumblesto selfRefuses toverifyinformationExpectsMyChartsupport to“open” theirmedicationLack ofcommonsenseHangs upwithoutsayinggoodbye.Dreadhearing ourdepartmentname fromSwitchboardInappropriatecomments“Oh,you’reclosed.”FaxcallAngrypatient’sfamilyHas tomute callmultipletimesLabmessageto multiplepatient’sPatientwordvomitsMedicationrequest3 minute wordvomit includingexplicit detailsand doesn’t takea breather breakCreepyCrawlyFeelingafter call60+ callson oneshiftLanguageservicesfor notSpanish“Can’t youdo this forme?”AccidentaldisconnectSexistTerms30+minuteMyChartcallAngryPatientParent isupsetabout 14+proxy law“EPIC willshut downin 15minutes.”“Directme to thedoctor.”Oversharing20+minuteMyChartcall“Waittime istoo long”“Areyou anurse?”Craves ashot aftercall“Why can’tI leave avoicemail?”“Do I clicknext / signin / etc?”Explainsevery stepthey’retaking20+minuteswithout acall“Karen”Callsfrom outof state“I can’thearyou.”On calldeclines10pmMyChartassistancePatientthinks theyknow morethan thespecialistDaddoesn’tknow kid’sinformation“You haveto add asubject.”SaysspecialistsnameincorrectlyPatientdoesn’tbelieve usAfter we aska question,it’s silenceon the linePatientdemandstalking to thedoctor onlyLanguageservices“What doyou mean‘AfterHours?!’Talks incircles,expectdifferentanswersDoesn’tunderstandusernamehints“Can I scheduleanappointment?”during lunchtime hours /after hoursThegovernmentis out to getmeLongsilenceCalls backmultiple timesin hopes toget differentanswersFrequentFlyerDirectpageout“I’mcomputerilliterate”Mumblesto selfRefuses toverifyinformationExpectsMyChartsupport to“open” theirmedication

Connect - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lack of common sense
  2. Hangs up without saying goodbye.
  3. Dread hearing our department name from Switchboard
  4. Inappropriate comments
  5. “Oh, you’re closed.”
  6. Fax call
  7. Angry patient’s family
  8. Has to mute call multiple times
  9. Lab message to multiple patient’s
  10. Patient word vomits
  11. Medication request
  12. 3 minute word vomit including explicit details and doesn’t take a breather break
  13. Creepy Crawly Feeling after call
  14. 60+ calls on one shift
  15. Language services for not Spanish
  16. “Can’t you do this for me?”
  17. Accidental disconnect
  18. Sexist Terms
  19. 30+ minute MyChart call
  20. Angry Patient
  21. Parent is upset about 14+ proxy law
  22. “EPIC will shut down in 15 minutes.”
  23. “Direct me to the doctor.”
  24. Oversharing
  25. 20+ minute MyChart call
  26. “Wait time is too long”
  27. “Are you a nurse?”
  28. Craves a shot after call
  29. “Why can’t I leave a voicemail?”
  30. “Do I click next / sign in / etc?”
  31. Explains every step they’re taking
  32. 20+ minutes without a call
  33. “Karen”
  34. Calls from out of state
  35. “I can’t hear you.”
  36. On call declines
  37. 10pm MyChart assistance
  38. Patient thinks they know more than the specialist
  39. Dad doesn’t know kid’s information
  40. “You have to add a subject.”
  41. Says specialists name incorrectly
  42. Patient doesn’t believe us
  43. After we ask a question, it’s silence on the line
  44. Patient demands talking to the doctor only
  45. Language services
  46. “What do you mean ‘After Hours?!’
  47. Talks in circles, expect different answers
  48. Doesn’t understand username hints
  49. “Can I schedule an appointment?” during lunch time hours / after hours
  50. The government is out to get me
  51. Long silence
  52. Calls back multiple times in hopes to get different answers
  53. Frequent Flyer
  54. Direct page out
  55. “I’m computer illiterate”
  56. Mumbles to self
  57. Refuses to verify information
  58. Expects MyChart support to “open” their medication