This bingo card has a free space and 29 words: Called an escalated client to deescalate them, Perfect attendance for a week, Spent 6 hours available on Dialpad, Utilize a phone call to solve a complex ticket, Sent a first reply in under 10 minutes of submission, Answered a question in #support-cs, Received an escalated client call and deescalated, File a feature request, Had a coffee chat with an IM or IS, Got a good review while on a chat, Investigated a Site is Down / Uptime Monitoring email, Submitted a complete churn form, Attended office hours with a question, Helped a teammate in #cs-chat, Resolved a ticket on first reply, Had a coffee chat with a PED team member, Go above and beyond for a client - manager discretion, Solved 45 tickets in a day (Triage/Basic) 15 tickets (Adv), Provide webinar details to a client, Shared a knowledge base article with a client, Got a good review with a comment, Post good vibes for a team mate in #cs-fun, Flexed in where you were needed outside of typical role, Identify a need for a new KB article and draft it, Check your hours on Friday afternoon, Learn something new to teach a client, Asked for a Google review from a happy client, Spent 4 hours available on Dialpad and Share about your favorite new platform feature in the daily standup.
Terminus Platform Support | SUPPORT BINGO | Effective Meetings | Lattice Does Customer Care Day | NoVA PUB
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