(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent a first reply in under 10 minutes of submission
Utilize a phone call to solve a complex ticket
Go above and beyond for a client - manager discretion
Had a coffee chat with a PED team member
Helped a teammate in #cs-chat
Resolved a ticket on first reply
Flexed in where you were needed outside of typical role
Perfect attendance for a week
Provide webinar details to a client
Share about your favorite new platform feature in the daily standup
Identify a need for a new KB article and draft it
Spent 4 hours available on Dialpad
File a feature request
Shared a knowledge base article with a client
Check your hours on Friday afternoon
Learn something new to teach a client
Answered a question in #support-cs
Got a good review with a comment
Investigated a Site is Down / Uptime Monitoring email
Spent 6 hours available on Dialpad
Post good vibes for a team mate in #cs-fun
Called an escalated client to deescalate them
Attended office hours with a question
Solved 45 tickets in a day (Triage/Basic) 15 tickets (Adv)
