Spent 4hoursavailableon DialpadGot a goodreviewwhile on achatCheckyour hourson FridayafternoonSubmitteda completechurn formAsked for aGooglereview froma happyclientReceived anescalatedclient callanddeescalatedInvestigated aSite is Down /UptimeMonitoringemailAnswered aquestion in#support-csShare aboutyour favoritenew platformfeature in thedaily standupCalled anescalatedclient todeescalatethemSent a firstreply inunder 10minutes ofsubmissionSolved 45tickets in a day(Triage/Basic)15 tickets (Adv)Go aboveand beyondfor a client -managerdiscretionLearnsomethingnew to teacha clientHad acoffee chatwith an IMor ISProvidewebinardetails toa clientHelped ateammatein #cs-chatFile afeaturerequestHad a coffeechat with aPED teammemberAttendedofficehours witha questionSpent 6hoursavailableon DialpadGot a goodreview witha commentResolveda ticket onfirst replyFlexed inwhere youwere neededoutside oftypical roleUtilize aphone call tosolve acomplexticketPerfectattendancefor a weekIdentify aneed for anew KBarticle anddraft itPost goodvibes for ateam matein #cs-funShared aknowledgebase articlewith a clientSpent 4hoursavailableon DialpadGot a goodreviewwhile on achatCheckyour hourson FridayafternoonSubmitteda completechurn formAsked for aGooglereview froma happyclientReceived anescalatedclient callanddeescalatedInvestigated aSite is Down /UptimeMonitoringemailAnswered aquestion in#support-csShare aboutyour favoritenew platformfeature in thedaily standupCalled anescalatedclient todeescalatethemSent a firstreply inunder 10minutes ofsubmissionSolved 45tickets in a day(Triage/Basic)15 tickets (Adv)Go aboveand beyondfor a client -managerdiscretionLearnsomethingnew to teacha clientHad acoffee chatwith an IMor ISProvidewebinardetails toa clientHelped ateammatein #cs-chatFile afeaturerequestHad a coffeechat with aPED teammemberAttendedofficehours witha questionSpent 6hoursavailableon DialpadGot a goodreview witha commentResolveda ticket onfirst replyFlexed inwhere youwere neededoutside oftypical roleUtilize aphone call tosolve acomplexticketPerfectattendancefor a weekIdentify aneed for anew KBarticle anddraft itPost goodvibes for ateam matein #cs-funShared aknowledgebase articlewith a client

Support February Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spent 4 hours available on Dialpad
  2. Got a good review while on a chat
  3. Check your hours on Friday afternoon
  4. Submitted a complete churn form
  5. Asked for a Google review from a happy client
  6. Received an escalated client call and deescalated
  7. Investigated a Site is Down / Uptime Monitoring email
  8. Answered a question in #support-cs
  9. Share about your favorite new platform feature in the daily standup
  10. Called an escalated client to deescalate them
  11. Sent a first reply in under 10 minutes of submission
  12. Solved 45 tickets in a day (Triage/Basic) 15 tickets (Adv)
  13. Go above and beyond for a client - manager discretion
  14. Learn something new to teach a client
  15. Had a coffee chat with an IM or IS
  16. Provide webinar details to a client
  17. Helped a teammate in #cs-chat
  18. File a feature request
  19. Had a coffee chat with a PED team member
  20. Attended office hours with a question
  21. Spent 6 hours available on Dialpad
  22. Got a good review with a comment
  23. Resolved a ticket on first reply
  24. Flexed in where you were needed outside of typical role
  25. Utilize a phone call to solve a complex ticket
  26. Perfect attendance for a week
  27. Identify a need for a new KB article and draft it
  28. Post good vibes for a team mate in #cs-fun
  29. Shared a knowledge base article with a client