Identify aneed for anew KBarticle anddraft itShared aknowledgebase articlewith a clientCheckyour hourson FridayafternoonSubmitteda completechurn formSpent 4hoursavailableon DialpadAttendedofficehours witha questionHelped ateammatein #cs-chatGo aboveand beyondfor a client -managerdiscretionReceived anescalatedclient callanddeescalatedResolveda ticket onfirst replyAsked for aGooglereview froma happyclientShare aboutyour favoritenew platformfeature in thedaily standupUtilize aphone call tosolve acomplexticketFile afeaturerequestGot a goodreview witha commentInvestigated aSite is Down /UptimeMonitoringemailAnswered aquestion in#support-csPost goodvibes for ateam matein #cs-funLearnsomethingnew to teacha clientProvidewebinardetails toa clientCalled anescalatedclient todeescalatethemHad acoffee chatwith an IMor ISPerfectattendancefor a weekSpent 6hoursavailableon DialpadSolved 45tickets in a day(Triage/Basic)15 tickets (Adv)Had a coffeechat with aPED teammemberFlexed inwhere youwere neededoutside oftypical roleGot a goodreviewwhile on achatSent a firstreply inunder 10minutes ofsubmissionIdentify aneed for anew KBarticle anddraft itShared aknowledgebase articlewith a clientCheckyour hourson FridayafternoonSubmitteda completechurn formSpent 4hoursavailableon DialpadAttendedofficehours witha questionHelped ateammatein #cs-chatGo aboveand beyondfor a client -managerdiscretionReceived anescalatedclient callanddeescalatedResolveda ticket onfirst replyAsked for aGooglereview froma happyclientShare aboutyour favoritenew platformfeature in thedaily standupUtilize aphone call tosolve acomplexticketFile afeaturerequestGot a goodreview witha commentInvestigated aSite is Down /UptimeMonitoringemailAnswered aquestion in#support-csPost goodvibes for ateam matein #cs-funLearnsomethingnew to teacha clientProvidewebinardetails toa clientCalled anescalatedclient todeescalatethemHad acoffee chatwith an IMor ISPerfectattendancefor a weekSpent 6hoursavailableon DialpadSolved 45tickets in a day(Triage/Basic)15 tickets (Adv)Had a coffeechat with aPED teammemberFlexed inwhere youwere neededoutside oftypical roleGot a goodreviewwhile on achatSent a firstreply inunder 10minutes ofsubmission

Support February Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify a need for a new KB article and draft it
  2. Shared a knowledge base article with a client
  3. Check your hours on Friday afternoon
  4. Submitted a complete churn form
  5. Spent 4 hours available on Dialpad
  6. Attended office hours with a question
  7. Helped a teammate in #cs-chat
  8. Go above and beyond for a client - manager discretion
  9. Received an escalated client call and deescalated
  10. Resolved a ticket on first reply
  11. Asked for a Google review from a happy client
  12. Share about your favorite new platform feature in the daily standup
  13. Utilize a phone call to solve a complex ticket
  14. File a feature request
  15. Got a good review with a comment
  16. Investigated a Site is Down / Uptime Monitoring email
  17. Answered a question in #support-cs
  18. Post good vibes for a team mate in #cs-fun
  19. Learn something new to teach a client
  20. Provide webinar details to a client
  21. Called an escalated client to deescalate them
  22. Had a coffee chat with an IM or IS
  23. Perfect attendance for a week
  24. Spent 6 hours available on Dialpad
  25. Solved 45 tickets in a day (Triage/Basic) 15 tickets (Adv)
  26. Had a coffee chat with a PED team member
  27. Flexed in where you were needed outside of typical role
  28. Got a good review while on a chat
  29. Sent a first reply in under 10 minutes of submission