(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Identify a need for a new KB article and draft it
Shared a knowledge base article with a client
Check your hours on Friday afternoon
Submitted a complete churn form
Spent 4 hours available on Dialpad
Attended office hours with a question
Helped a teammate in #cs-chat
Go above and beyond for a client - manager discretion
Received an escalated client call and deescalated
Resolved a ticket on first reply
Asked for a Google review from a happy client
Share about your favorite new platform feature in the daily standup
Utilize a phone call to solve a complex ticket
File a feature request
Got a good review with a comment
Investigated a Site is Down / Uptime Monitoring email
Answered a question in #support-cs
Post good vibes for a team mate in #cs-fun
Learn something new to teach a client
Provide webinar details to a client
Called an escalated client to deescalate them
Had a coffee chat with an IM or IS
Perfect attendance for a week
Spent 6 hours available on Dialpad
Solved 45 tickets in a day (Triage/Basic) 15 tickets (Adv)
Had a coffee chat with a PED team member
Flexed in where you were needed outside of typical role
Got a good review while on a chat
Sent a first reply in under 10 minutes of submission
