(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Got a good review while on a chat
Shared a knowledge base article with a client
Spent 4 hours available on Dialpad
File a feature request
Had a coffee chat with a PED team member
Answered a question in #support-cs
Check your hours on Friday afternoon
Flexed in where you were needed outside of typical role
Solved 45 tickets in a day (Triage/Basic) 15 tickets (Adv)
Spent 6 hours available on Dialpad
Asked for a Google review from a happy client
Helped a teammate in #cs-chat
Sent a first reply in under 10 minutes of submission
Go above and beyond for a client - manager discretion
Post good vibes for a team mate in #cs-fun
Provide webinar details to a client
Identify a need for a new KB article and draft it
Received an escalated client call and deescalated
Learn something new to teach a client
Utilize a phone call to solve a complex ticket
Resolved a ticket on first reply
Had a coffee chat with an IM or IS
Investigated a Site is Down / Uptime Monitoring email
Share about your favorite new platform feature in the daily standup
