(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Investigated a Site is Down / Uptime Monitoring email
Share about your favorite new platform feature in the daily standup
Had a coffee chat with an IM or IS
Learn something new to teach a client
Utilize a phone call to solve a complex ticket
Got a good review with a comment
Received an escalated client call and deescalated
Spent 6 hours available on Dialpad
File a feature request
Check your hours on Friday afternoon
Got a good review while on a chat
Answered a question in #support-cs
Perfect attendance for a week
Shared a knowledge base article with a client
Asked for a Google review from a happy client
Helped a teammate in #cs-chat
Resolved a ticket on first reply
Attended office hours with a question
Identify a need for a new KB article and draft it
Spent 4 hours available on Dialpad
Solved 45 tickets in a day (Triage/Basic) 15 tickets (Adv)
Called an escalated client to deescalate them
Provide webinar details to a client
Submitted a complete churn form
Flexed in where you were needed outside of typical role
Go above and beyond for a client - manager discretion
Sent a first reply in under 10 minutes of submission
