(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Identify a need for a new KB article and draft it
Learn something new to teach a client
Solved 45 tickets in a day (Triage/Basic) 15 tickets (Adv)
Flexed in where you were needed outside of typical role
Investigated a Site is Down / Uptime Monitoring email
Utilize a phone call to solve a complex ticket
Sent a first reply in under 10 minutes of submission
Share about your favorite new platform feature in the daily standup
Attended office hours with a question
Spent 4 hours available on Dialpad
Check your hours on Friday afternoon
Spent 6 hours available on Dialpad
Received an escalated client call and deescalated
Got a good review while on a chat
Called an escalated client to deescalate them
File a feature request
Post good vibes for a team mate in #cs-fun
Helped a teammate in #cs-chat
Had a coffee chat with an IM or IS
Had a coffee chat with a PED team member
Submitted a complete churn form
Asked for a Google review from a happy client
Resolved a ticket on first reply
Go above and beyond for a client - manager discretion
