(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Flexed in where you were needed outside of typical role
Go above and beyond for a client - manager discretion
Answered a question in #support-cs
Got a good review with a comment
Submitted a complete churn form
Resolved a ticket on first reply
Spent 4 hours available on Dialpad
Solved 45 tickets in a day (Triage/Basic) 15 tickets (Adv)
Received an escalated client call and deescalated
Asked for a Google review from a happy client
Provide webinar details to a client
Had a coffee chat with an IM or IS
Post good vibes for a team mate in #cs-fun
File a feature request
Identify a need for a new KB article and draft it
Spent 6 hours available on Dialpad
Attended office hours with a question
Called an escalated client to deescalate them
Had a coffee chat with a PED team member
Got a good review while on a chat
Perfect attendance for a week
Learn something new to teach a client
Investigated a Site is Down / Uptime Monitoring email
Share about your favorite new platform feature in the daily standup
Check your hours on Friday afternoon
Helped a teammate in #cs-chat
Shared a knowledge base article with a client
Sent a first reply in under 10 minutes of submission
