(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Called an escalated client to deescalate them
Solved 45 tickets in a day (Triage/Basic) 15 tickets (Adv)
Submitted a complete churn form
Attended office hours with a question
Answered a question in #support-cs
Go above and beyond for a client - manager discretion
Perfect attendance for a week
Received an escalated client call and deescalated
Spent 4 hours available on Dialpad
Investigated a Site is Down / Uptime Monitoring email
Had a coffee chat with an IM or IS
Helped a teammate in #cs-chat
Resolved a ticket on first reply
Shared a knowledge base article with a client
Sent a first reply in under 10 minutes of submission
Got a good review while on a chat
Identify a need for a new KB article and draft it
Had a coffee chat with a PED team member
Utilize a phone call to solve a complex ticket
Share about your favorite new platform feature in the daily standup
Learn something new to teach a client
Got a good review with a comment
Provide webinar details to a client
Spent 6 hours available on Dialpad
Flexed in where you were needed outside of typical role
