Perfectattendancefor a weekLearnsomethingnew to teacha clientCheckyour hourson FridayafternoonSubmitteda completechurn formFile afeaturerequestShare aboutyour favoritenew platformfeature in thedaily standupPost goodvibes for ateam matein #cs-funSpent 4hoursavailableon DialpadSolved 45tickets in a day(Triage/Basic)15 tickets (Adv)Attendedofficehours witha questionIdentify aneed for anew KBarticle anddraft itSent a firstreply inunder 10minutes ofsubmissionResolveda ticket onfirst replyInvestigated aSite is Down /UptimeMonitoringemailCalled anescalatedclient todeescalatethemHelped ateammatein #cs-chatAsked for aGooglereview froma happyclientUtilize aphone call tosolve acomplexticketProvidewebinardetails toa clientGot a goodreview witha commentFlexed inwhere youwere neededoutside oftypical roleHad acoffee chatwith an IMor ISAnswered aquestion in#support-csGo aboveand beyondfor a client -managerdiscretionHad a coffeechat with aPED teammemberShared aknowledgebase articlewith a clientReceived anescalatedclient callanddeescalatedSpent 6hoursavailableon DialpadGot a goodreviewwhile on achatPerfectattendancefor a weekLearnsomethingnew to teacha clientCheckyour hourson FridayafternoonSubmitteda completechurn formFile afeaturerequestShare aboutyour favoritenew platformfeature in thedaily standupPost goodvibes for ateam matein #cs-funSpent 4hoursavailableon DialpadSolved 45tickets in a day(Triage/Basic)15 tickets (Adv)Attendedofficehours witha questionIdentify aneed for anew KBarticle anddraft itSent a firstreply inunder 10minutes ofsubmissionResolveda ticket onfirst replyInvestigated aSite is Down /UptimeMonitoringemailCalled anescalatedclient todeescalatethemHelped ateammatein #cs-chatAsked for aGooglereview froma happyclientUtilize aphone call tosolve acomplexticketProvidewebinardetails toa clientGot a goodreview witha commentFlexed inwhere youwere neededoutside oftypical roleHad acoffee chatwith an IMor ISAnswered aquestion in#support-csGo aboveand beyondfor a client -managerdiscretionHad a coffeechat with aPED teammemberShared aknowledgebase articlewith a clientReceived anescalatedclient callanddeescalatedSpent 6hoursavailableon DialpadGot a goodreviewwhile on achat

Support February Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perfect attendance for a week
  2. Learn something new to teach a client
  3. Check your hours on Friday afternoon
  4. Submitted a complete churn form
  5. File a feature request
  6. Share about your favorite new platform feature in the daily standup
  7. Post good vibes for a team mate in #cs-fun
  8. Spent 4 hours available on Dialpad
  9. Solved 45 tickets in a day (Triage/Basic) 15 tickets (Adv)
  10. Attended office hours with a question
  11. Identify a need for a new KB article and draft it
  12. Sent a first reply in under 10 minutes of submission
  13. Resolved a ticket on first reply
  14. Investigated a Site is Down / Uptime Monitoring email
  15. Called an escalated client to deescalate them
  16. Helped a teammate in #cs-chat
  17. Asked for a Google review from a happy client
  18. Utilize a phone call to solve a complex ticket
  19. Provide webinar details to a client
  20. Got a good review with a comment
  21. Flexed in where you were needed outside of typical role
  22. Had a coffee chat with an IM or IS
  23. Answered a question in #support-cs
  24. Go above and beyond for a client - manager discretion
  25. Had a coffee chat with a PED team member
  26. Shared a knowledge base article with a client
  27. Received an escalated client call and deescalated
  28. Spent 6 hours available on Dialpad
  29. Got a good review while on a chat