(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Sent a first reply in under 10 minutes of submission
Answered a question in #support-cs
Got a good review while on a chat
Had a coffee chat with an IM or IS
Post good vibes for a team mate in #cs-fun
Had a coffee chat with a PED team member
File a feature request
Spent 4 hours available on Dialpad
Investigated a Site is Down / Uptime Monitoring email
Called an escalated client to deescalate them
Solved 45 tickets in a day (Triage/Basic) 15 tickets (Adv)
Flexed in where you were needed outside of typical role
Got a good review with a comment
Resolved a ticket on first reply
Check your hours on Friday afternoon
Utilize a phone call to solve a complex ticket
Provide webinar details to a client
Spent 6 hours available on Dialpad
Share about your favorite new platform feature in the daily standup
Perfect attendance for a week
Received an escalated client call and deescalated
Helped a teammate in #cs-chat
Learn something new to teach a client
Identify a need for a new KB article and draft it
Asked for a Google review from a happy client
Go above and beyond for a client - manager discretion
