This bingo card has a free space and 33 words: Too many tools, People not following processes outlined in Confluence as their self-serve resource, Participation and follow through with CX initiatives and programs, Existing feature limitations, Sharing customer wins / challenges between teams, Too many slack channels, Bandwidth, Customers requesting discounts, Lack of new features, Poor documentation on customer accounts from sales, Finding the source of truth can be difficult between the multiple tools, Duplicate efforts between tools, Features launching prematurely, Data hygiene, Inaccurate customer data, Change fatigue, Client engagement, Inferior reporting functionality, Collaboration and communication between departments, Billing clarity, Too many processes, Being able to measure my effectiveness, Ideal portal is a portal to eternity, Boosting CX presence across the org, Lack of control over finance requests, Not enough processes, Unclear direction for 2023, Delayed bug resolution, Customer communication awareness from outside teams, Keeping track of requests with outside teams is difficult, Lack of clarity around roadmap, Support response time and Calls that are outside of my wheelhouse.
Retro Bingo | Contract Disputes Bingo | Contract Disputes Bingo | CRMAA RETRO-16-09-22 | YELP Data Literacy (FPA 2022)
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