This bingo card has a free space and 24 words: Dead air, Caller hung up, Forgot to put yourself in Not Ready, Double Intake Call, Wrong Number, Scheduled 5 LOCA's, Email bounce back after verifying, Caller is driving and you can't hear them, Forgot to put yourself in Ready, Patient called to cancel right after scheduling, Call lasted more than 45 minutes, Caller asked for supervisor, Scheduled 10 LOCA's, Problems converting a lead, UKG wasn't worked when you had to clock out/in, Had to call pt back b/c you forgot to get info, Put on hold for any amount of time, Fax didn't have patient email, Caller answers "no" for every question, Waiting for discharge to schedule, Someone took the LOCA you had on hold, Had call and chat at the same time, Ring to Ready and Had to explain why we don't take X insurance more than once.
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