Had call and chat at the same time Ring to Ready Someone took the LOCA you had on hold Problems converting a lead Put on hold for any amount of time Had to explain why we don't take X insurance more than once UKG wasn't worked when you had to clock out/in Dead air Wrong Number Caller answers "no" for every question Forgot to put yourself in Ready Had to call pt back b/c you forgot to get info Email bounce back after verifying Fax didn't have patient email Double Intake Call Caller is driving and you can't hear them Call lasted more than 45 minutes Forgot to put yourself in Not Ready Caller hung up Waiting for discharge to schedule Scheduled 10 LOCA's Patient called to cancel right after scheduling Caller asked for supervisor Scheduled 5 LOCA's Had call and chat at the same time Ring to Ready Someone took the LOCA you had on hold Problems converting a lead Put on hold for any amount of time Had to explain why we don't take X insurance more than once UKG wasn't worked when you had to clock out/in Dead air Wrong Number Caller answers "no" for every question Forgot to put yourself in Ready Had to call pt back b/c you forgot to get info Email bounce back after verifying Fax didn't have patient email Double Intake Call Caller is driving and you can't hear them Call lasted more than 45 minutes Forgot to put yourself in Not Ready Caller hung up Waiting for discharge to schedule Scheduled 10 LOCA's Patient called to cancel right after scheduling Caller asked for supervisor Scheduled 5 LOCA's
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Had call and chat at the same time
Ring to Ready
Someone took the LOCA you had on hold
Problems converting a lead
Put on hold for any amount of time
Had to explain why we don't take X insurance more than once
UKG wasn't worked when you had to clock out/in
Dead air
Wrong Number
Caller answers "no" for every question
Forgot to put yourself in Ready
Had to call pt back b/c you forgot to get info
Email bounce back after verifying
Fax didn't have patient email
Double Intake Call
Caller is driving and you can't hear them
Call lasted more than 45 minutes
Forgot to put yourself in Not Ready
Caller hung up
Waiting for discharge to schedule
Scheduled 10 LOCA's
Patient called to cancel right after scheduling
Caller asked for supervisor
Scheduled 5 LOCA's