Scheduled 10 LOCA's Had to explain why we don't take X insurance more than once Caller asked for supervisor Email bounce back after verifying Caller is driving and you can't hear them Call lasted more than 45 minutes Caller hung up Forgot to put yourself in Not Ready Someone took the LOCA you had on hold Had to call pt back b/c you forgot to get info UKG wasn't worked when you had to clock out/in Fax didn't have patient email Wrong Number Had call and chat at the same time Put on hold for any amount of time Ring to Ready Forgot to put yourself in Ready Caller answers "no" for every question Scheduled 5 LOCA's Problems converting a lead Double Intake Call Waiting for discharge to schedule Dead air Patient called to cancel right after scheduling Scheduled 10 LOCA's Had to explain why we don't take X insurance more than once Caller asked for supervisor Email bounce back after verifying Caller is driving and you can't hear them Call lasted more than 45 minutes Caller hung up Forgot to put yourself in Not Ready Someone took the LOCA you had on hold Had to call pt back b/c you forgot to get info UKG wasn't worked when you had to clock out/in Fax didn't have patient email Wrong Number Had call and chat at the same time Put on hold for any amount of time Ring to Ready Forgot to put yourself in Ready Caller answers "no" for every question Scheduled 5 LOCA's Problems converting a lead Double Intake Call Waiting for discharge to schedule Dead air Patient called to cancel right after scheduling
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Scheduled 10 LOCA's
Had to explain why we don't take X insurance more than once
Caller asked for supervisor
Email bounce back after verifying
Caller is driving and you can't hear them
Call lasted more than 45 minutes
Caller hung up
Forgot to put yourself in Not Ready
Someone took the LOCA you had on hold
Had to call pt back b/c you forgot to get info
UKG wasn't worked when you had to clock out/in
Fax didn't have patient email
Wrong Number
Had call and chat at the same time
Put on hold for any amount of time
Ring to Ready
Forgot to put yourself in Ready
Caller answers "no" for every question
Scheduled 5 LOCA's
Problems converting a lead
Double Intake Call
Waiting for discharge to schedule
Dead air
Patient called to cancel right after scheduling