(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had to call pt back b/c you forgot to get info
Had call and chat at the same time
Caller hung up
Ring to Ready
Caller is driving and you can't hear them
Put on hold for any amount of time
Scheduled 5 LOCA's
Patient called to cancel right after scheduling
Scheduled 10 LOCA's
Dead air
Forgot to put yourself in Ready
Caller asked for supervisor
Forgot to put yourself in Not Ready
Caller answers "no" for every question
Double Intake Call
Problems converting a lead
Call lasted more than 45 minutes
UKG wasn't worked when you had to clock out/in
Fax didn't have patient email
Had to explain why we don't take X insurance more than once
