(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dead air
Ring to Ready
Had call and chat at the same time
Scheduled 5 LOCA's
UKG wasn't worked when you had to clock out/in
Patient called to cancel right after scheduling
Problems converting a lead
Waiting for discharge to schedule
Email bounce back after verifying
Scheduled 10 LOCA's
Caller is driving and you can't hear them
Forgot to put yourself in Not Ready
Caller hung up
Wrong Number
Caller asked for supervisor
Call lasted more than 45 minutes
Fax didn't have patient email
Double Intake Call
Someone took the LOCA you had on hold
Put on hold for any amount of time
Had to call pt back b/c you forgot to get info
Forgot to put yourself in Ready
Caller answers "no" for every question
Had to explain why we don't take X insurance more than once
