Had to explain why we don't take X insurance more than once Forgot to put yourself in Not Ready UKG wasn't worked when you had to clock out/in Someone took the LOCA you had on hold Double Intake Call Waiting for discharge to schedule Had call and chat at the same time Problems converting a lead Forgot to put yourself in Ready Scheduled 10 LOCA's Caller is driving and you can't hear them Dead air Caller asked for supervisor Email bounce back after verifying Patient called to cancel right after scheduling Caller answers "no" for every question Had to call pt back b/c you forgot to get info Call lasted more than 45 minutes Ring to Ready Fax didn't have patient email Wrong Number Caller hung up Put on hold for any amount of time Scheduled 5 LOCA's Had to explain why we don't take X insurance more than once Forgot to put yourself in Not Ready UKG wasn't worked when you had to clock out/in Someone took the LOCA you had on hold Double Intake Call Waiting for discharge to schedule Had call and chat at the same time Problems converting a lead Forgot to put yourself in Ready Scheduled 10 LOCA's Caller is driving and you can't hear them Dead air Caller asked for supervisor Email bounce back after verifying Patient called to cancel right after scheduling Caller answers "no" for every question Had to call pt back b/c you forgot to get info Call lasted more than 45 minutes Ring to Ready Fax didn't have patient email Wrong Number Caller hung up Put on hold for any amount of time Scheduled 5 LOCA's
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Had to explain why we don't take X insurance more than once
Forgot to put yourself in Not Ready
UKG wasn't worked when you had to clock out/in
Someone took the LOCA you had on hold
Double Intake Call
Waiting for discharge to schedule
Had call and chat at the same time
Problems converting a lead
Forgot to put yourself in Ready
Scheduled 10 LOCA's
Caller is driving and you can't hear them
Dead air
Caller asked for supervisor
Email bounce back after verifying
Patient called to cancel right after scheduling
Caller answers "no" for every question
Had to call pt back b/c you forgot to get info
Call lasted more than 45 minutes
Ring to Ready
Fax didn't have patient email
Wrong Number
Caller hung up
Put on hold for any amount of time
Scheduled 5 LOCA's