Dead air Had to explain why we don't take X insurance more than once Put on hold for any amount of time Scheduled 5 LOCA's Wrong Number Caller hung up Scheduled 10 LOCA's Caller answers "no" for every question Patient called to cancel right after scheduling Double Intake Call Fax didn't have patient email Caller is driving and you can't hear them Had to call pt back b/c you forgot to get info Forgot to put yourself in Not Ready Caller asked for supervisor Someone took the LOCA you had on hold Problems converting a lead Had call and chat at the same time Forgot to put yourself in Ready Email bounce back after verifying Waiting for discharge to schedule Ring to Ready UKG wasn't worked when you had to clock out/in Call lasted more than 45 minutes Dead air Had to explain why we don't take X insurance more than once Put on hold for any amount of time Scheduled 5 LOCA's Wrong Number Caller hung up Scheduled 10 LOCA's Caller answers "no" for every question Patient called to cancel right after scheduling Double Intake Call Fax didn't have patient email Caller is driving and you can't hear them Had to call pt back b/c you forgot to get info Forgot to put yourself in Not Ready Caller asked for supervisor Someone took the LOCA you had on hold Problems converting a lead Had call and chat at the same time Forgot to put yourself in Ready Email bounce back after verifying Waiting for discharge to schedule Ring to Ready UKG wasn't worked when you had to clock out/in Call lasted more than 45 minutes
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Dead air
Had to explain why we don't take X insurance more than once
Put on hold for any amount of time
Scheduled 5 LOCA's
Wrong Number
Caller hung up
Scheduled 10 LOCA's
Caller answers "no" for every question
Patient called to cancel right after scheduling
Double Intake Call
Fax didn't have patient email
Caller is driving and you can't hear them
Had to call pt back b/c you forgot to get info
Forgot to put yourself in Not Ready
Caller asked for supervisor
Someone took the LOCA you had on hold
Problems converting a lead
Had call and chat at the same time
Forgot to put yourself in Ready
Email bounce back after verifying
Waiting for discharge to schedule
Ring to Ready
UKG wasn't worked when you had to clock out/in
Call lasted more than 45 minutes