This bingo card has 25 words: "Hold on let me get a pen", Thinks you know the Location Reps, Pets making noise in background, Customer compliment, Doing a transfer, Parent calling for child, Probably a fraudster, Call Drops, Declined Card, " And you're going to transfer me?", Someone else talking in background, Customer mentions they know Glen Jammaron, FRAUD DISPUTE, Offer customer a debit card, Customer tells you a joke, Use the word "Spectacular" on a call, De-Escalate a customer interaction, "well if you have an extra Million you could transfer into my acct", 500th call!!, Complete a call with zero holds, VOF, Customer asks for supervisor, Spanish Speaker needed, Got Ahold of Loans and Robo Call.
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