(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer compliment
VOF
Declined Card
Thinks you know the Location Reps
Spanish Speaker needed
Pets making noise in background
Call Drops
" And you're going to transfer me?"
De-Escalate a customer interaction
"Hold on let me get a pen"
FRAUD DISPUTE
Customer asks for supervisor
Parent calling for child
Offer customer a debit card
Doing a transfer
Complete a call with zero holds
Customer mentions they know Glen Jammaron
Got Ahold of Loans
"well if you have an extra Million you could transfer into my acct"
