(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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De-Escalate a customer interaction
Complete a call with zero holds
Use the word "Spectacular" on a call
" And you're going to transfer me?"
VOF
Customer tells you a joke
Customer mentions they know Glen Jammaron
Doing a transfer
"Hold on let me get a pen"
Probably a fraudster
"well if you have an extra Million you could transfer into my acct"
