This bingo card has a free space and 24 words: Patient calls to report running late, Update a patient's phone number, Pharmacy calls for a refill, Dog barks in the background, Answer over 40 calls in a day, Update insurance, Make a patient laugh, Patient asks for fax number, Patient calls to reschedule appointment, Attended the PMAC All Staff Meeting, Caller says "Can you hear me now?", Sick call, Patient needs a prior authorization, Patient asks for directions, Patient asks question about COVID precautions, Caller refers to you by the wrong name, Connected caller to another department, Register a new patient, Caller was a telemarketer, Caller sneezes, De-escalated a call, Call lasts longer than 10 minutes, Participated in an April Activity Challenge in the Teams Chat and Patient gives you a compliment.
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