Dog barksin thebackgroundCallersneezesAttendedthe PMACAll StaffMeetingCaller refersto you by thewrong namePatient callstorescheduleappointmentPatientasks fordirectionsPharmacycalls for arefillCall lastslongerthan 10minutesPatientasks forfaxnumberParticipated inan April ActivityChallenge inthe Teams ChatCaller was atelemarketerUpdate apatient'sphonenumberUpdateinsurancePatientneeds a priorauthorizationConnectedcaller toanotherdepartmentPatient callsto reportrunning lateSickcallPatientgives you acomplimentMake apatientlaughPatient asksquestionaboutCOVIDprecautionsAnswerover 40calls in adayCallersays "Canyou hearme now?"De-escalateda callRegistera newpatientDog barksin thebackgroundCallersneezesAttendedthe PMACAll StaffMeetingCaller refersto you by thewrong namePatient callstorescheduleappointmentPatientasks fordirectionsPharmacycalls for arefillCall lastslongerthan 10minutesPatientasks forfaxnumberParticipated inan April ActivityChallenge inthe Teams ChatCaller was atelemarketerUpdate apatient'sphonenumberUpdateinsurancePatientneeds a priorauthorizationConnectedcaller toanotherdepartmentPatient callsto reportrunning lateSickcallPatientgives you acomplimentMake apatientlaughPatient asksquestionaboutCOVIDprecautionsAnswerover 40calls in adayCallersays "Canyou hearme now?"De-escalateda callRegistera newpatient

PMAC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dog barks in the background
  2. Caller sneezes
  3. Attended the PMAC All Staff Meeting
  4. Caller refers to you by the wrong name
  5. Patient calls to reschedule appointment
  6. Patient asks for directions
  7. Pharmacy calls for a refill
  8. Call lasts longer than 10 minutes
  9. Patient asks for fax number
  10. Participated in an April Activity Challenge in the Teams Chat
  11. Caller was a telemarketer
  12. Update a patient's phone number
  13. Update insurance
  14. Patient needs a prior authorization
  15. Connected caller to another department
  16. Patient calls to report running late
  17. Sick call
  18. Patient gives you a compliment
  19. Make a patient laugh
  20. Patient asks question about COVID precautions
  21. Answer over 40 calls in a day
  22. Caller says "Can you hear me now?"
  23. De-escalated a call
  24. Register a new patient