Update a patient's phone number Patient asks for directions Participated in an April Activity Challenge in the Teams Chat Caller was a telemarketer Patient calls to reschedule appointment Caller sneezes Call lasts longer than 10 minutes Caller refers to you by the wrong name Pharmacy calls for a refill Make a patient laugh Update insurance Dog barks in the background De- escalated a call Patient calls to report running late Register a new patient Connected caller to another department Patient gives you a compliment Patient asks for fax number Attended the PMAC All Staff Meeting Patient needs a prior authorization Answer over 40 calls in a day Caller says "Can you hear me now?" Sick call Patient asks question about COVID precautions Update a patient's phone number Patient asks for directions Participated in an April Activity Challenge in the Teams Chat Caller was a telemarketer Patient calls to reschedule appointment Caller sneezes Call lasts longer than 10 minutes Caller refers to you by the wrong name Pharmacy calls for a refill Make a patient laugh Update insurance Dog barks in the background De- escalated a call Patient calls to report running late Register a new patient Connected caller to another department Patient gives you a compliment Patient asks for fax number Attended the PMAC All Staff Meeting Patient needs a prior authorization Answer over 40 calls in a day Caller says "Can you hear me now?" Sick call Patient asks question about COVID precautions
(Print)
Update a patient's phone number
Patient asks for directions
Participated in an April Activity Challenge in the Teams Chat
Caller was a telemarketer
Patient calls to reschedule appointment
Caller sneezes
Call lasts longer than 10 minutes
Caller refers to you by the wrong name
Pharmacy calls for a refill
Make a patient laugh
Update insurance
Dog barks in the background
De-escalated a call
Patient calls to report running late
Register a new patient
Connected caller to another department
Patient gives you a compliment
Patient asks for fax number
Attended the PMAC All Staff Meeting
Patient needs a prior authorization
Answer over 40 calls in a day
Caller says "Can you hear me now?"
Sick call
Patient asks question about COVID precautions
