Patient callstorescheduleappointmentCaller was atelemarketerCaller refersto you by thewrong namePatientasks fordirectionsMake apatientlaughAnswerover 40calls in adayParticipated inan April ActivityChallenge inthe Teams ChatCallersneezesPatientasks forfaxnumberPatientneeds a priorauthorizationPatient asksquestionaboutCOVIDprecautionsPatientgives you acomplimentRegistera newpatientAttendedthe PMACAll StaffMeetingPatient callsto reportrunning lateDog barksin thebackgroundCallersays "Canyou hearme now?"Connectedcaller toanotherdepartmentUpdate apatient'sphonenumberSickcallDe-escalateda callCall lastslongerthan 10minutesPharmacycalls for arefillUpdateinsurancePatient callstorescheduleappointmentCaller was atelemarketerCaller refersto you by thewrong namePatientasks fordirectionsMake apatientlaughAnswerover 40calls in adayParticipated inan April ActivityChallenge inthe Teams ChatCallersneezesPatientasks forfaxnumberPatientneeds a priorauthorizationPatient asksquestionaboutCOVIDprecautionsPatientgives you acomplimentRegistera newpatientAttendedthe PMACAll StaffMeetingPatient callsto reportrunning lateDog barksin thebackgroundCallersays "Canyou hearme now?"Connectedcaller toanotherdepartmentUpdate apatient'sphonenumberSickcallDe-escalateda callCall lastslongerthan 10minutesPharmacycalls for arefillUpdateinsurance

PMAC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient calls to reschedule appointment
  2. Caller was a telemarketer
  3. Caller refers to you by the wrong name
  4. Patient asks for directions
  5. Make a patient laugh
  6. Answer over 40 calls in a day
  7. Participated in an April Activity Challenge in the Teams Chat
  8. Caller sneezes
  9. Patient asks for fax number
  10. Patient needs a prior authorization
  11. Patient asks question about COVID precautions
  12. Patient gives you a compliment
  13. Register a new patient
  14. Attended the PMAC All Staff Meeting
  15. Patient calls to report running late
  16. Dog barks in the background
  17. Caller says "Can you hear me now?"
  18. Connected caller to another department
  19. Update a patient's phone number
  20. Sick call
  21. De-escalated a call
  22. Call lasts longer than 10 minutes
  23. Pharmacy calls for a refill
  24. Update insurance