De-escalateda callPatientgives you acomplimentSickcallDog barksin thebackgroundUpdate apatient'sphonenumberMake apatientlaughAttendedthe PMACAll StaffMeetingParticipated inan April ActivityChallenge inthe Teams ChatAnswerover 40calls in adayPharmacycalls for arefillPatientasks forfaxnumberPatient callstorescheduleappointmentCaller was atelemarketerRegistera newpatientPatientasks fordirectionsCallersneezesCall lastslongerthan 10minutesPatient asksquestionaboutCOVIDprecautionsPatient callsto reportrunning lateCaller refersto you by thewrong nameCallersays "Canyou hearme now?"UpdateinsurancePatientneeds a priorauthorizationConnectedcaller toanotherdepartmentDe-escalateda callPatientgives you acomplimentSickcallDog barksin thebackgroundUpdate apatient'sphonenumberMake apatientlaughAttendedthe PMACAll StaffMeetingParticipated inan April ActivityChallenge inthe Teams ChatAnswerover 40calls in adayPharmacycalls for arefillPatientasks forfaxnumberPatient callstorescheduleappointmentCaller was atelemarketerRegistera newpatientPatientasks fordirectionsCallersneezesCall lastslongerthan 10minutesPatient asksquestionaboutCOVIDprecautionsPatient callsto reportrunning lateCaller refersto you by thewrong nameCallersays "Canyou hearme now?"UpdateinsurancePatientneeds a priorauthorizationConnectedcaller toanotherdepartment

PMAC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated a call
  2. Patient gives you a compliment
  3. Sick call
  4. Dog barks in the background
  5. Update a patient's phone number
  6. Make a patient laugh
  7. Attended the PMAC All Staff Meeting
  8. Participated in an April Activity Challenge in the Teams Chat
  9. Answer over 40 calls in a day
  10. Pharmacy calls for a refill
  11. Patient asks for fax number
  12. Patient calls to reschedule appointment
  13. Caller was a telemarketer
  14. Register a new patient
  15. Patient asks for directions
  16. Caller sneezes
  17. Call lasts longer than 10 minutes
  18. Patient asks question about COVID precautions
  19. Patient calls to report running late
  20. Caller refers to you by the wrong name
  21. Caller says "Can you hear me now?"
  22. Update insurance
  23. Patient needs a prior authorization
  24. Connected caller to another department