Registera newpatientUpdateinsuranceParticipated inan April ActivityChallenge inthe Teams ChatDog barksin thebackgroundPatientgives you acomplimentCaller was atelemarketerSickcallCaller refersto you by thewrong nameMake apatientlaughPatient callstorescheduleappointmentDe-escalateda callPatient asksquestionaboutCOVIDprecautionsCall lastslongerthan 10minutesPatientasks forfaxnumberPatientneeds a priorauthorizationAnswerover 40calls in adayAttendedthe PMACAll StaffMeetingPatient callsto reportrunning latePharmacycalls for arefillConnectedcaller toanotherdepartmentCallersays "Canyou hearme now?"Patientasks fordirectionsUpdate apatient'sphonenumberCallersneezesRegistera newpatientUpdateinsuranceParticipated inan April ActivityChallenge inthe Teams ChatDog barksin thebackgroundPatientgives you acomplimentCaller was atelemarketerSickcallCaller refersto you by thewrong nameMake apatientlaughPatient callstorescheduleappointmentDe-escalateda callPatient asksquestionaboutCOVIDprecautionsCall lastslongerthan 10minutesPatientasks forfaxnumberPatientneeds a priorauthorizationAnswerover 40calls in adayAttendedthe PMACAll StaffMeetingPatient callsto reportrunning latePharmacycalls for arefillConnectedcaller toanotherdepartmentCallersays "Canyou hearme now?"Patientasks fordirectionsUpdate apatient'sphonenumberCallersneezes

PMAC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Register a new patient
  2. Update insurance
  3. Participated in an April Activity Challenge in the Teams Chat
  4. Dog barks in the background
  5. Patient gives you a compliment
  6. Caller was a telemarketer
  7. Sick call
  8. Caller refers to you by the wrong name
  9. Make a patient laugh
  10. Patient calls to reschedule appointment
  11. De-escalated a call
  12. Patient asks question about COVID precautions
  13. Call lasts longer than 10 minutes
  14. Patient asks for fax number
  15. Patient needs a prior authorization
  16. Answer over 40 calls in a day
  17. Attended the PMAC All Staff Meeting
  18. Patient calls to report running late
  19. Pharmacy calls for a refill
  20. Connected caller to another department
  21. Caller says "Can you hear me now?"
  22. Patient asks for directions
  23. Update a patient's phone number
  24. Caller sneezes