Patient asks for fax number Sick call Caller sneezes Caller says "Can you hear me now?" Participated in an April Activity Challenge in the Teams Chat Call lasts longer than 10 minutes Patient calls to reschedule appointment Connected caller to another department Answer over 40 calls in a day De- escalated a call Patient gives you a compliment Pharmacy calls for a refill Attended the PMAC All Staff Meeting Patient asks for directions Patient needs a prior authorization Patient asks question about COVID precautions Update insurance Make a patient laugh Caller refers to you by the wrong name Caller was a telemarketer Register a new patient Patient calls to report running late Update a patient's phone number Dog barks in the background Patient asks for fax number Sick call Caller sneezes Caller says "Can you hear me now?" Participated in an April Activity Challenge in the Teams Chat Call lasts longer than 10 minutes Patient calls to reschedule appointment Connected caller to another department Answer over 40 calls in a day De- escalated a call Patient gives you a compliment Pharmacy calls for a refill Attended the PMAC All Staff Meeting Patient asks for directions Patient needs a prior authorization Patient asks question about COVID precautions Update insurance Make a patient laugh Caller refers to you by the wrong name Caller was a telemarketer Register a new patient Patient calls to report running late Update a patient's phone number Dog barks in the background
(Print)
Patient asks for fax number
Sick call
Caller sneezes
Caller says "Can you hear me now?"
Participated in an April Activity Challenge in the Teams Chat
Call lasts longer than 10 minutes
Patient calls to reschedule appointment
Connected caller to another department
Answer over 40 calls in a day
De-escalated a call
Patient gives you a compliment
Pharmacy calls for a refill
Attended the PMAC All Staff Meeting
Patient asks for directions
Patient needs a prior authorization
Patient asks question about COVID precautions
Update insurance
Make a patient laugh
Caller refers to you by the wrong name
Caller was a telemarketer
Register a new patient
Patient calls to report running late
Update a patient's phone number
Dog barks in the background
