Patientasks fordirectionsPatient callstorescheduleappointmentUpdateinsuranceDog barksin thebackgroundConnectedcaller toanotherdepartmentDe-escalateda callParticipated inan April ActivityChallenge inthe Teams ChatPatient callsto reportrunning lateUpdate apatient'sphonenumberCall lastslongerthan 10minutesAnswerover 40calls in adaySickcallMake apatientlaughPatientasks forfaxnumberPatientgives you acomplimentPharmacycalls for arefillCaller was atelemarketerAttendedthe PMACAll StaffMeetingCallersneezesRegistera newpatientPatient asksquestionaboutCOVIDprecautionsCallersays "Canyou hearme now?"Patientneeds a priorauthorizationCaller refersto you by thewrong namePatientasks fordirectionsPatient callstorescheduleappointmentUpdateinsuranceDog barksin thebackgroundConnectedcaller toanotherdepartmentDe-escalateda callParticipated inan April ActivityChallenge inthe Teams ChatPatient callsto reportrunning lateUpdate apatient'sphonenumberCall lastslongerthan 10minutesAnswerover 40calls in adaySickcallMake apatientlaughPatientasks forfaxnumberPatientgives you acomplimentPharmacycalls for arefillCaller was atelemarketerAttendedthe PMACAll StaffMeetingCallersneezesRegistera newpatientPatient asksquestionaboutCOVIDprecautionsCallersays "Canyou hearme now?"Patientneeds a priorauthorizationCaller refersto you by thewrong name

PMAC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient asks for directions
  2. Patient calls to reschedule appointment
  3. Update insurance
  4. Dog barks in the background
  5. Connected caller to another department
  6. De-escalated a call
  7. Participated in an April Activity Challenge in the Teams Chat
  8. Patient calls to report running late
  9. Update a patient's phone number
  10. Call lasts longer than 10 minutes
  11. Answer over 40 calls in a day
  12. Sick call
  13. Make a patient laugh
  14. Patient asks for fax number
  15. Patient gives you a compliment
  16. Pharmacy calls for a refill
  17. Caller was a telemarketer
  18. Attended the PMAC All Staff Meeting
  19. Caller sneezes
  20. Register a new patient
  21. Patient asks question about COVID precautions
  22. Caller says "Can you hear me now?"
  23. Patient needs a prior authorization
  24. Caller refers to you by the wrong name