(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient asks for directions
Patient calls to reschedule appointment
Update insurance
Dog barks in the background
Connected caller to another department
De-escalated a call
Participated in an April Activity Challenge in the Teams Chat