Callersays "Canyou hearme now?"UpdateinsuranceCall lastslongerthan 10minutesSickcallPatientgives you acomplimentPatientasks fordirectionsPatient asksquestionaboutCOVIDprecautionsRegistera newpatientPatient callstorescheduleappointmentUpdate apatient'sphonenumberPatientneeds a priorauthorizationConnectedcaller toanotherdepartmentCaller was atelemarketerPatient callsto reportrunning latePatientasks forfaxnumberCaller refersto you by thewrong nameCallersneezesDog barksin thebackgroundMake apatientlaughPharmacycalls for arefillParticipated inan April ActivityChallenge inthe Teams ChatAttendedthe PMACAll StaffMeetingAnswerover 40calls in adayDe-escalateda callCallersays "Canyou hearme now?"UpdateinsuranceCall lastslongerthan 10minutesSickcallPatientgives you acomplimentPatientasks fordirectionsPatient asksquestionaboutCOVIDprecautionsRegistera newpatientPatient callstorescheduleappointmentUpdate apatient'sphonenumberPatientneeds a priorauthorizationConnectedcaller toanotherdepartmentCaller was atelemarketerPatient callsto reportrunning latePatientasks forfaxnumberCaller refersto you by thewrong nameCallersneezesDog barksin thebackgroundMake apatientlaughPharmacycalls for arefillParticipated inan April ActivityChallenge inthe Teams ChatAttendedthe PMACAll StaffMeetingAnswerover 40calls in adayDe-escalateda call

PMAC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller says "Can you hear me now?"
  2. Update insurance
  3. Call lasts longer than 10 minutes
  4. Sick call
  5. Patient gives you a compliment
  6. Patient asks for directions
  7. Patient asks question about COVID precautions
  8. Register a new patient
  9. Patient calls to reschedule appointment
  10. Update a patient's phone number
  11. Patient needs a prior authorization
  12. Connected caller to another department
  13. Caller was a telemarketer
  14. Patient calls to report running late
  15. Patient asks for fax number
  16. Caller refers to you by the wrong name
  17. Caller sneezes
  18. Dog barks in the background
  19. Make a patient laugh
  20. Pharmacy calls for a refill
  21. Participated in an April Activity Challenge in the Teams Chat
  22. Attended the PMAC All Staff Meeting
  23. Answer over 40 calls in a day
  24. De-escalated a call