Answerover 40calls in adayPatient asksquestionaboutCOVIDprecautionsCall lastslongerthan 10minutesPatientasks forfaxnumberCaller refersto you by thewrong nameUpdateinsurancePatientasks fordirectionsCallersays "Canyou hearme now?"Connectedcaller toanotherdepartmentPatientneeds a priorauthorizationPatient callsto reportrunning lateAttendedthe PMACAll StaffMeetingPatientgives you acomplimentUpdate apatient'sphonenumberRegistera newpatientDe-escalateda callCallersneezesMake apatientlaughDog barksin thebackgroundSickcallParticipated inan April ActivityChallenge inthe Teams ChatPatient callstorescheduleappointmentPharmacycalls for arefillCaller was atelemarketerAnswerover 40calls in adayPatient asksquestionaboutCOVIDprecautionsCall lastslongerthan 10minutesPatientasks forfaxnumberCaller refersto you by thewrong nameUpdateinsurancePatientasks fordirectionsCallersays "Canyou hearme now?"Connectedcaller toanotherdepartmentPatientneeds a priorauthorizationPatient callsto reportrunning lateAttendedthe PMACAll StaffMeetingPatientgives you acomplimentUpdate apatient'sphonenumberRegistera newpatientDe-escalateda callCallersneezesMake apatientlaughDog barksin thebackgroundSickcallParticipated inan April ActivityChallenge inthe Teams ChatPatient callstorescheduleappointmentPharmacycalls for arefillCaller was atelemarketer

PMAC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer over 40 calls in a day
  2. Patient asks question about COVID precautions
  3. Call lasts longer than 10 minutes
  4. Patient asks for fax number
  5. Caller refers to you by the wrong name
  6. Update insurance
  7. Patient asks for directions
  8. Caller says "Can you hear me now?"
  9. Connected caller to another department
  10. Patient needs a prior authorization
  11. Patient calls to report running late
  12. Attended the PMAC All Staff Meeting
  13. Patient gives you a compliment
  14. Update a patient's phone number
  15. Register a new patient
  16. De-escalated a call
  17. Caller sneezes
  18. Make a patient laugh
  19. Dog barks in the background
  20. Sick call
  21. Participated in an April Activity Challenge in the Teams Chat
  22. Patient calls to reschedule appointment
  23. Pharmacy calls for a refill
  24. Caller was a telemarketer