Answerover 40calls in adayUpdateinsuranceCallersays "Canyou hearme now?"SickcallConnectedcaller toanotherdepartmentDe-escalateda callPatientasks fordirectionsPatientneeds a priorauthorizationAttendedthe PMACAll StaffMeetingDog barksin thebackgroundCallersneezesPatientgives you acomplimentRegistera newpatientCall lastslongerthan 10minutesMake apatientlaughPatient callstorescheduleappointmentPatient callsto reportrunning lateParticipated inan April ActivityChallenge inthe Teams ChatPatient asksquestionaboutCOVIDprecautionsUpdate apatient'sphonenumberCaller was atelemarketerCaller refersto you by thewrong namePatientasks forfaxnumberPharmacycalls for arefillAnswerover 40calls in adayUpdateinsuranceCallersays "Canyou hearme now?"SickcallConnectedcaller toanotherdepartmentDe-escalateda callPatientasks fordirectionsPatientneeds a priorauthorizationAttendedthe PMACAll StaffMeetingDog barksin thebackgroundCallersneezesPatientgives you acomplimentRegistera newpatientCall lastslongerthan 10minutesMake apatientlaughPatient callstorescheduleappointmentPatient callsto reportrunning lateParticipated inan April ActivityChallenge inthe Teams ChatPatient asksquestionaboutCOVIDprecautionsUpdate apatient'sphonenumberCaller was atelemarketerCaller refersto you by thewrong namePatientasks forfaxnumberPharmacycalls for arefill

PMAC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer over 40 calls in a day
  2. Update insurance
  3. Caller says "Can you hear me now?"
  4. Sick call
  5. Connected caller to another department
  6. De-escalated a call
  7. Patient asks for directions
  8. Patient needs a prior authorization
  9. Attended the PMAC All Staff Meeting
  10. Dog barks in the background
  11. Caller sneezes
  12. Patient gives you a compliment
  13. Register a new patient
  14. Call lasts longer than 10 minutes
  15. Make a patient laugh
  16. Patient calls to reschedule appointment
  17. Patient calls to report running late
  18. Participated in an April Activity Challenge in the Teams Chat
  19. Patient asks question about COVID precautions
  20. Update a patient's phone number
  21. Caller was a telemarketer
  22. Caller refers to you by the wrong name
  23. Patient asks for fax number
  24. Pharmacy calls for a refill