Update a patient's phone number Call lasts longer than 10 minutes Caller was a telemarketer Participated in an April Activity Challenge in the Teams Chat Update insurance Patient needs a prior authorization Patient asks for directions Pharmacy calls for a refill Patient calls to report running late Make a patient laugh Attended the PMAC All Staff Meeting De- escalated a call Caller sneezes Caller says "Can you hear me now?" Patient asks for fax number Sick call Connected caller to another department Answer over 40 calls in a day Patient gives you a compliment Patient asks question about COVID precautions Caller refers to you by the wrong name Dog barks in the background Patient calls to reschedule appointment Register a new patient Update a patient's phone number Call lasts longer than 10 minutes Caller was a telemarketer Participated in an April Activity Challenge in the Teams Chat Update insurance Patient needs a prior authorization Patient asks for directions Pharmacy calls for a refill Patient calls to report running late Make a patient laugh Attended the PMAC All Staff Meeting De- escalated a call Caller sneezes Caller says "Can you hear me now?" Patient asks for fax number Sick call Connected caller to another department Answer over 40 calls in a day Patient gives you a compliment Patient asks question about COVID precautions Caller refers to you by the wrong name Dog barks in the background Patient calls to reschedule appointment Register a new patient
(Print)
Update a patient's phone number
Call lasts longer than 10 minutes
Caller was a telemarketer
Participated in an April Activity Challenge in the Teams Chat
Update insurance
Patient needs a prior authorization
Patient asks for directions
Pharmacy calls for a refill
Patient calls to report running late
Make a patient laugh
Attended the PMAC All Staff Meeting
De-escalated a call
Caller sneezes
Caller says "Can you hear me now?"
Patient asks for fax number
Sick call
Connected caller to another department
Answer over 40 calls in a day
Patient gives you a compliment
Patient asks question about COVID precautions
Caller refers to you by the wrong name
Dog barks in the background
Patient calls to reschedule appointment
Register a new patient
