(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Update a patient's phone number
Patient needs a prior authorization
Patient asks for directions
Sick call
Patient calls to reschedule appointment
Caller sneezes
Caller says "Can you hear me now?"
De-escalated a call
Caller refers to you by the wrong name
Call lasts longer than 10 minutes
Patient calls to report running late
Patient asks for fax number
Answer over 40 calls in a day
Patient asks question about COVID precautions
Pharmacy calls for a refill
Patient gives you a compliment
Update insurance
Attended the PMAC All Staff Meeting
Make a patient laugh
Connected caller to another department
Participated in an April Activity Challenge in the Teams Chat
