Patient callsto reportrunning latePatientasks forfaxnumberMake apatientlaughCaller refersto you by thewrong nameParticipated inan April ActivityChallenge inthe Teams ChatUpdate apatient'sphonenumberAnswerover 40calls in adayPatientasks fordirectionsCallersneezesSickcallAttendedthe PMACAll StaffMeetingDog barksin thebackgroundPatient callstorescheduleappointmentCaller was atelemarketerDe-escalateda callRegistera newpatientPatientgives you acomplimentCallersays "Canyou hearme now?"Patient asksquestionaboutCOVIDprecautionsPatientneeds a priorauthorizationPharmacycalls for arefillConnectedcaller toanotherdepartmentUpdateinsuranceCall lastslongerthan 10minutesPatient callsto reportrunning latePatientasks forfaxnumberMake apatientlaughCaller refersto you by thewrong nameParticipated inan April ActivityChallenge inthe Teams ChatUpdate apatient'sphonenumberAnswerover 40calls in adayPatientasks fordirectionsCallersneezesSickcallAttendedthe PMACAll StaffMeetingDog barksin thebackgroundPatient callstorescheduleappointmentCaller was atelemarketerDe-escalateda callRegistera newpatientPatientgives you acomplimentCallersays "Canyou hearme now?"Patient asksquestionaboutCOVIDprecautionsPatientneeds a priorauthorizationPharmacycalls for arefillConnectedcaller toanotherdepartmentUpdateinsuranceCall lastslongerthan 10minutes

PMAC Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Patient calls to report running late
  2. Patient asks for fax number
  3. Make a patient laugh
  4. Caller refers to you by the wrong name
  5. Participated in an April Activity Challenge in the Teams Chat
  6. Update a patient's phone number
  7. Answer over 40 calls in a day
  8. Patient asks for directions
  9. Caller sneezes
  10. Sick call
  11. Attended the PMAC All Staff Meeting
  12. Dog barks in the background
  13. Patient calls to reschedule appointment
  14. Caller was a telemarketer
  15. De-escalated a call
  16. Register a new patient
  17. Patient gives you a compliment
  18. Caller says "Can you hear me now?"
  19. Patient asks question about COVID precautions
  20. Patient needs a prior authorization
  21. Pharmacy calls for a refill
  22. Connected caller to another department
  23. Update insurance
  24. Call lasts longer than 10 minutes