This bingo card has a free space and 24 words: Call Transfers Mutiple contacts, Alerts Mobile Alerts Issue, Financial Center Unable to Assist, Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue, Card Issues Did not receive new card, Online Banking/ FC Misapplied/ Missing payment, Payments/ Payoff Credit Balance refund issue, Handling/ Treatment Lack of follow up/Resolution, Card Issues Card Decline/ Not working, Statements/Documents Did not receive statements, Handling/ Treatment Connection Difficulties, IVR Notworking as expected, Call Handling Rude Treatment, Claims/ Fraud Temporary credit Issue, Alerts Fraud alerts Issue, Online Banking Login issues, Claims/ fraud Claims filed incorrectly/ Not filed, Promotions/ rewards auto- redemption not received/ error., Payment/ Payoff/ fee and trans Stop Payment Issue, Alerts Mobile Alert Issues, Account/ Loan issue (Profile issues) Account Opening issue, Call Transfer Call Transferred to incorrect Dept/employee, ATM Issue ATM Card Capture and Call transfer/ Disconnects Disconnected call.
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