Payment/Payoff/ fee andtrans Stop PaymentIssueAlerts Fraud alertsIssueOnline Banking/FC Misapplied/MissingpaymentIVR Notworkingas expectedCall transfer/Disconnects DisconnectedcallClaims/Fraud Temporarycredit IssueAlerts Mobile AlertsIssueCallTransfers MutiplecontactsHandling/Treatment Lack of followup/ResolutionCard Issues CardDecline/ NotworkingCall Transfer CallTransferred toincorrectDept/employeeOnlineBanking Login issuesCard Issues Did notreceive newcardCallHandling RudeTreatmentFinancialCenter Unable toAssistPayments/Payoff Credit Balancerefund issueStatements/Documents Did not receivestatementsATM Issue ATM CardCaptureClaims/ fraud Claims filedincorrectly/Not filedPromotions/rewards auto-redemption notreceived/ error.Account/ Loanissue(Profile issues) AccountOpening issueOnline Banking/Mobile Banking Bill Pay/ E-BillIssueAlerts Mobile AlertIssuesHandling/Treatment ConnectionDifficultiesPayment/Payoff/ fee andtrans Stop PaymentIssueAlerts Fraud alertsIssueOnline Banking/FC Misapplied/MissingpaymentIVR Notworkingas expectedCall transfer/Disconnects DisconnectedcallClaims/Fraud Temporarycredit IssueAlerts Mobile AlertsIssueCallTransfers MutiplecontactsHandling/Treatment Lack of followup/ResolutionCard Issues CardDecline/ NotworkingCall Transfer CallTransferred toincorrectDept/employeeOnlineBanking Login issuesCard Issues Did notreceive newcardCallHandling RudeTreatmentFinancialCenter Unable toAssistPayments/Payoff Credit Balancerefund issueStatements/Documents Did not receivestatementsATM Issue ATM CardCaptureClaims/ fraud Claims filedincorrectly/Not filedPromotions/rewards auto-redemption notreceived/ error.Account/ Loanissue(Profile issues) AccountOpening issueOnline Banking/Mobile Banking Bill Pay/ E-BillIssueAlerts Mobile AlertIssuesHandling/Treatment ConnectionDifficulties

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
B
4
I
5
O
6
O
7
I
8
B
9
N
10
G
11
N
12
I
13
O
14
G
15
N
16
I
17
O
18
G
19
N
20
G
21
I
22
G
23
B
24
B
  1. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  2. B-Alerts Fraud alerts Issue
  3. B-Online Banking/ FC Misapplied/ Missing payment
  4. I-IVR Notworking as expected
  5. O-Call transfer/ Disconnects Disconnected call
  6. O-Claims/ Fraud Temporary credit Issue
  7. I-Alerts Mobile Alerts Issue
  8. B-Call Transfers Mutiple contacts
  9. N-Handling/ Treatment Lack of follow up/Resolution
  10. G-Card Issues Card Decline/ Not working
  11. N-Call Transfer Call Transferred to incorrect Dept/employee
  12. I-Online Banking Login issues
  13. O-Card Issues Did not receive new card
  14. G-Call Handling Rude Treatment
  15. N-Financial Center Unable to Assist
  16. I-Payments/ Payoff Credit Balance refund issue
  17. O-Statements/Documents Did not receive statements
  18. G-ATM Issue ATM Card Capture
  19. N-Claims/ fraud Claims filed incorrectly/ Not filed
  20. G-Promotions/ rewards auto- redemption not received/ error.
  21. I-Account/ Loan issue (Profile issues) Account Opening issue
  22. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  23. B-Alerts Mobile Alert Issues
  24. B-Handling/ Treatment Connection Difficulties