Card Issues Did notreceive newcardAlerts Mobile AlertsIssuePromotions/rewards auto-redemption notreceived/ error.Payments/Payoff Credit Balancerefund issueCallTransfers MutiplecontactsFinancialCenter Unable toAssistAccount/ Loanissue(Profile issues) AccountOpening issueOnline Banking/FC Misapplied/MissingpaymentClaims/Fraud Temporarycredit IssueClaims/ fraud Claims filedincorrectly/Not filedOnlineBanking Login issuesATM Issue ATM CardCaptureAlerts Mobile AlertIssuesCard Issues CardDecline/ NotworkingPayment/Payoff/ fee andtrans Stop PaymentIssueHandling/Treatment Lack of followup/ResolutionCallHandling RudeTreatmentCall Transfer CallTransferred toincorrectDept/employeeIVR Notworkingas expectedAlerts Fraud alertsIssueOnline Banking/Mobile Banking Bill Pay/ E-BillIssueHandling/Treatment ConnectionDifficultiesCall transfer/Disconnects DisconnectedcallStatements/Documents Did not receivestatementsCard Issues Did notreceive newcardAlerts Mobile AlertsIssuePromotions/rewards auto-redemption notreceived/ error.Payments/Payoff Credit Balancerefund issueCallTransfers MutiplecontactsFinancialCenter Unable toAssistAccount/ Loanissue(Profile issues) AccountOpening issueOnline Banking/FC Misapplied/MissingpaymentClaims/Fraud Temporarycredit IssueClaims/ fraud Claims filedincorrectly/Not filedOnlineBanking Login issuesATM Issue ATM CardCaptureAlerts Mobile AlertIssuesCard Issues CardDecline/ NotworkingPayment/Payoff/ fee andtrans Stop PaymentIssueHandling/Treatment Lack of followup/ResolutionCallHandling RudeTreatmentCall Transfer CallTransferred toincorrectDept/employeeIVR Notworkingas expectedAlerts Fraud alertsIssueOnline Banking/Mobile Banking Bill Pay/ E-BillIssueHandling/Treatment ConnectionDifficultiesCall transfer/Disconnects DisconnectedcallStatements/Documents Did not receivestatements

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
G
4
I
5
B
6
N
7
I
8
B
9
O
10
N
11
I
12
G
13
B
14
G
15
O
16
N
17
G
18
N
19
I
20
B
21
G
22
B
23
O
24
O
  1. O-Card Issues Did not receive new card
  2. I-Alerts Mobile Alerts Issue
  3. G-Promotions/ rewards auto- redemption not received/ error.
  4. I-Payments/ Payoff Credit Balance refund issue
  5. B-Call Transfers Mutiple contacts
  6. N-Financial Center Unable to Assist
  7. I-Account/ Loan issue (Profile issues) Account Opening issue
  8. B-Online Banking/ FC Misapplied/ Missing payment
  9. O-Claims/ Fraud Temporary credit Issue
  10. N-Claims/ fraud Claims filed incorrectly/ Not filed
  11. I-Online Banking Login issues
  12. G-ATM Issue ATM Card Capture
  13. B-Alerts Mobile Alert Issues
  14. G-Card Issues Card Decline/ Not working
  15. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  16. N-Handling/ Treatment Lack of follow up/Resolution
  17. G-Call Handling Rude Treatment
  18. N-Call Transfer Call Transferred to incorrect Dept/employee
  19. I-IVR Notworking as expected
  20. B-Alerts Fraud alerts Issue
  21. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  22. B-Handling/ Treatment Connection Difficulties
  23. O-Call transfer/ Disconnects Disconnected call
  24. O-Statements/Documents Did not receive statements