Payment/Payoff/ fee andtrans Stop PaymentIssueClaims/ fraud Claims filedincorrectly/Not filedClaims/Fraud Temporarycredit IssueCallHandling RudeTreatmentCall Transfer CallTransferred toincorrectDept/employeeOnline Banking/Mobile Banking Bill Pay/ E-BillIssueHandling/Treatment ConnectionDifficultiesCall transfer/Disconnects DisconnectedcallCard Issues CardDecline/ NotworkingPayments/Payoff Credit Balancerefund issueAlerts Mobile AlertIssuesStatements/Documents Did not receivestatementsOnlineBanking Login issuesAlerts Fraud alertsIssueIVR Notworkingas expectedFinancialCenter Unable toAssistAlerts Mobile AlertsIssueOnline Banking/FC Misapplied/MissingpaymentCard Issues Did notreceive newcardAccount/ Loanissue(Profile issues) AccountOpening issuePromotions/rewards auto-redemption notreceived/ error.Handling/Treatment Lack of followup/ResolutionATM Issue ATM CardCaptureCallTransfers MutiplecontactsPayment/Payoff/ fee andtrans Stop PaymentIssueClaims/ fraud Claims filedincorrectly/Not filedClaims/Fraud Temporarycredit IssueCallHandling RudeTreatmentCall Transfer CallTransferred toincorrectDept/employeeOnline Banking/Mobile Banking Bill Pay/ E-BillIssueHandling/Treatment ConnectionDifficultiesCall transfer/Disconnects DisconnectedcallCard Issues CardDecline/ NotworkingPayments/Payoff Credit Balancerefund issueAlerts Mobile AlertIssuesStatements/Documents Did not receivestatementsOnlineBanking Login issuesAlerts Fraud alertsIssueIVR Notworkingas expectedFinancialCenter Unable toAssistAlerts Mobile AlertsIssueOnline Banking/FC Misapplied/MissingpaymentCard Issues Did notreceive newcardAccount/ Loanissue(Profile issues) AccountOpening issuePromotions/rewards auto-redemption notreceived/ error.Handling/Treatment Lack of followup/ResolutionATM Issue ATM CardCaptureCallTransfers Mutiplecontacts

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
O
4
G
5
N
6
G
7
B
8
O
9
G
10
I
11
B
12
O
13
I
14
B
15
I
16
N
17
I
18
B
19
O
20
I
21
G
22
N
23
G
24
B
  1. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  2. N-Claims/ fraud Claims filed incorrectly/ Not filed
  3. O-Claims/ Fraud Temporary credit Issue
  4. G-Call Handling Rude Treatment
  5. N-Call Transfer Call Transferred to incorrect Dept/employee
  6. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  7. B-Handling/ Treatment Connection Difficulties
  8. O-Call transfer/ Disconnects Disconnected call
  9. G-Card Issues Card Decline/ Not working
  10. I-Payments/ Payoff Credit Balance refund issue
  11. B-Alerts Mobile Alert Issues
  12. O-Statements/Documents Did not receive statements
  13. I-Online Banking Login issues
  14. B-Alerts Fraud alerts Issue
  15. I-IVR Notworking as expected
  16. N-Financial Center Unable to Assist
  17. I-Alerts Mobile Alerts Issue
  18. B-Online Banking/ FC Misapplied/ Missing payment
  19. O-Card Issues Did not receive new card
  20. I-Account/ Loan issue (Profile issues) Account Opening issue
  21. G-Promotions/ rewards auto- redemption not received/ error.
  22. N-Handling/ Treatment Lack of follow up/Resolution
  23. G-ATM Issue ATM Card Capture
  24. B-Call Transfers Mutiple contacts