Statements/Documents Did not receivestatementsCard Issues CardDecline/ NotworkingATM Issue ATM CardCaptureHandling/Treatment ConnectionDifficultiesAccount/ Loanissue(Profile issues) AccountOpening issueCard Issues Did notreceive newcardIVR Notworkingas expectedAlerts Fraud alertsIssueOnline Banking/Mobile Banking Bill Pay/ E-BillIssueHandling/Treatment Lack of followup/ResolutionCall Transfer CallTransferred toincorrectDept/employeeOnline Banking/FC Misapplied/MissingpaymentCallTransfers MutiplecontactsClaims/Fraud Temporarycredit IssueOnlineBanking Login issuesPromotions/rewards auto-redemption notreceived/ error.Payments/Payoff Credit Balancerefund issuePayment/Payoff/ fee andtrans Stop PaymentIssueAlerts Mobile AlertIssuesCall transfer/Disconnects DisconnectedcallFinancialCenter Unable toAssistClaims/ fraud Claims filedincorrectly/Not filedCallHandling RudeTreatmentAlerts Mobile AlertsIssueStatements/Documents Did not receivestatementsCard Issues CardDecline/ NotworkingATM Issue ATM CardCaptureHandling/Treatment ConnectionDifficultiesAccount/ Loanissue(Profile issues) AccountOpening issueCard Issues Did notreceive newcardIVR Notworkingas expectedAlerts Fraud alertsIssueOnline Banking/Mobile Banking Bill Pay/ E-BillIssueHandling/Treatment Lack of followup/ResolutionCall Transfer CallTransferred toincorrectDept/employeeOnline Banking/FC Misapplied/MissingpaymentCallTransfers MutiplecontactsClaims/Fraud Temporarycredit IssueOnlineBanking Login issuesPromotions/rewards auto-redemption notreceived/ error.Payments/Payoff Credit Balancerefund issuePayment/Payoff/ fee andtrans Stop PaymentIssueAlerts Mobile AlertIssuesCall transfer/Disconnects DisconnectedcallFinancialCenter Unable toAssistClaims/ fraud Claims filedincorrectly/Not filedCallHandling RudeTreatmentAlerts Mobile AlertsIssue

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
B
5
I
6
O
7
I
8
B
9
G
10
N
11
N
12
B
13
B
14
O
15
I
16
G
17
I
18
O
19
B
20
O
21
N
22
N
23
G
24
I
  1. O-Statements/Documents Did not receive statements
  2. G-Card Issues Card Decline/ Not working
  3. G-ATM Issue ATM Card Capture
  4. B-Handling/ Treatment Connection Difficulties
  5. I-Account/ Loan issue (Profile issues) Account Opening issue
  6. O-Card Issues Did not receive new card
  7. I-IVR Notworking as expected
  8. B-Alerts Fraud alerts Issue
  9. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  10. N-Handling/ Treatment Lack of follow up/Resolution
  11. N-Call Transfer Call Transferred to incorrect Dept/employee
  12. B-Online Banking/ FC Misapplied/ Missing payment
  13. B-Call Transfers Mutiple contacts
  14. O-Claims/ Fraud Temporary credit Issue
  15. I-Online Banking Login issues
  16. G-Promotions/ rewards auto- redemption not received/ error.
  17. I-Payments/ Payoff Credit Balance refund issue
  18. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  19. B-Alerts Mobile Alert Issues
  20. O-Call transfer/ Disconnects Disconnected call
  21. N-Financial Center Unable to Assist
  22. N-Claims/ fraud Claims filed incorrectly/ Not filed
  23. G-Call Handling Rude Treatment
  24. I-Alerts Mobile Alerts Issue