Card Issues CardDecline/ NotworkingPayment/Payoff/ fee andtrans Stop PaymentIssueAlerts Mobile AlertsIssueOnlineBanking Login issuesOnline Banking/Mobile Banking Bill Pay/ E-BillIssuePromotions/rewards auto-redemption notreceived/ error.Payments/Payoff Credit Balancerefund issueOnline Banking/FC Misapplied/MissingpaymentCallTransfers MutiplecontactsClaims/Fraud Temporarycredit IssueAlerts Fraud alertsIssueIVR Notworkingas expectedCard Issues Did notreceive newcardAlerts Mobile AlertIssuesCall transfer/Disconnects DisconnectedcallStatements/Documents Did not receivestatementsCall Transfer CallTransferred toincorrectDept/employeeClaims/ fraud Claims filedincorrectly/Not filedCallHandling RudeTreatmentAccount/ Loanissue(Profile issues) AccountOpening issueHandling/Treatment Lack of followup/ResolutionFinancialCenter Unable toAssistHandling/Treatment ConnectionDifficultiesATM Issue ATM CardCaptureCard Issues CardDecline/ NotworkingPayment/Payoff/ fee andtrans Stop PaymentIssueAlerts Mobile AlertsIssueOnlineBanking Login issuesOnline Banking/Mobile Banking Bill Pay/ E-BillIssuePromotions/rewards auto-redemption notreceived/ error.Payments/Payoff Credit Balancerefund issueOnline Banking/FC Misapplied/MissingpaymentCallTransfers MutiplecontactsClaims/Fraud Temporarycredit IssueAlerts Fraud alertsIssueIVR Notworkingas expectedCard Issues Did notreceive newcardAlerts Mobile AlertIssuesCall transfer/Disconnects DisconnectedcallStatements/Documents Did not receivestatementsCall Transfer CallTransferred toincorrectDept/employeeClaims/ fraud Claims filedincorrectly/Not filedCallHandling RudeTreatmentAccount/ Loanissue(Profile issues) AccountOpening issueHandling/Treatment Lack of followup/ResolutionFinancialCenter Unable toAssistHandling/Treatment ConnectionDifficultiesATM Issue ATM CardCapture

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
I
4
I
5
G
6
G
7
I
8
B
9
B
10
O
11
B
12
I
13
O
14
B
15
O
16
O
17
N
18
N
19
G
20
I
21
N
22
N
23
B
24
G
  1. G-Card Issues Card Decline/ Not working
  2. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  3. I-Alerts Mobile Alerts Issue
  4. I-Online Banking Login issues
  5. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  6. G-Promotions/ rewards auto- redemption not received/ error.
  7. I-Payments/ Payoff Credit Balance refund issue
  8. B-Online Banking/ FC Misapplied/ Missing payment
  9. B-Call Transfers Mutiple contacts
  10. O-Claims/ Fraud Temporary credit Issue
  11. B-Alerts Fraud alerts Issue
  12. I-IVR Notworking as expected
  13. O-Card Issues Did not receive new card
  14. B-Alerts Mobile Alert Issues
  15. O-Call transfer/ Disconnects Disconnected call
  16. O-Statements/Documents Did not receive statements
  17. N-Call Transfer Call Transferred to incorrect Dept/employee
  18. N-Claims/ fraud Claims filed incorrectly/ Not filed
  19. G-Call Handling Rude Treatment
  20. I-Account/ Loan issue (Profile issues) Account Opening issue
  21. N-Handling/ Treatment Lack of follow up/Resolution
  22. N-Financial Center Unable to Assist
  23. B-Handling/ Treatment Connection Difficulties
  24. G-ATM Issue ATM Card Capture