Account/ Loanissue(Profile issues) AccountOpening issueCallTransfers MutiplecontactsStatements/Documents Did not receivestatementsAlerts Mobile AlertsIssuePayment/Payoff/ fee andtrans Stop PaymentIssueOnlineBanking Login issuesCard Issues Did notreceive newcardClaims/Fraud Temporarycredit IssueFinancialCenter Unable toAssistCard Issues CardDecline/ NotworkingIVR Notworkingas expectedAlerts Mobile AlertIssuesCall transfer/Disconnects DisconnectedcallClaims/ fraud Claims filedincorrectly/Not filedOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCallHandling RudeTreatmentOnline Banking/FC Misapplied/MissingpaymentPayments/Payoff Credit Balancerefund issueHandling/Treatment Lack of followup/ResolutionAlerts Fraud alertsIssueCall Transfer CallTransferred toincorrectDept/employeeHandling/Treatment ConnectionDifficultiesPromotions/rewards auto-redemption notreceived/ error.ATM Issue ATM CardCaptureAccount/ Loanissue(Profile issues) AccountOpening issueCallTransfers MutiplecontactsStatements/Documents Did not receivestatementsAlerts Mobile AlertsIssuePayment/Payoff/ fee andtrans Stop PaymentIssueOnlineBanking Login issuesCard Issues Did notreceive newcardClaims/Fraud Temporarycredit IssueFinancialCenter Unable toAssistCard Issues CardDecline/ NotworkingIVR Notworkingas expectedAlerts Mobile AlertIssuesCall transfer/Disconnects DisconnectedcallClaims/ fraud Claims filedincorrectly/Not filedOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCallHandling RudeTreatmentOnline Banking/FC Misapplied/MissingpaymentPayments/Payoff Credit Balancerefund issueHandling/Treatment Lack of followup/ResolutionAlerts Fraud alertsIssueCall Transfer CallTransferred toincorrectDept/employeeHandling/Treatment ConnectionDifficultiesPromotions/rewards auto-redemption notreceived/ error.ATM Issue ATM CardCapture

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
I
5
O
6
I
7
O
8
O
9
N
10
G
11
I
12
B
13
O
14
N
15
G
16
G
17
B
18
I
19
N
20
B
21
N
22
B
23
G
24
G
  1. I-Account/ Loan issue (Profile issues) Account Opening issue
  2. B-Call Transfers Mutiple contacts
  3. O-Statements/Documents Did not receive statements
  4. I-Alerts Mobile Alerts Issue
  5. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  6. I-Online Banking Login issues
  7. O-Card Issues Did not receive new card
  8. O-Claims/ Fraud Temporary credit Issue
  9. N-Financial Center Unable to Assist
  10. G-Card Issues Card Decline/ Not working
  11. I-IVR Notworking as expected
  12. B-Alerts Mobile Alert Issues
  13. O-Call transfer/ Disconnects Disconnected call
  14. N-Claims/ fraud Claims filed incorrectly/ Not filed
  15. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  16. G-Call Handling Rude Treatment
  17. B-Online Banking/ FC Misapplied/ Missing payment
  18. I-Payments/ Payoff Credit Balance refund issue
  19. N-Handling/ Treatment Lack of follow up/Resolution
  20. B-Alerts Fraud alerts Issue
  21. N-Call Transfer Call Transferred to incorrect Dept/employee
  22. B-Handling/ Treatment Connection Difficulties
  23. G-Promotions/ rewards auto- redemption not received/ error.
  24. G-ATM Issue ATM Card Capture