Alerts Mobile AlertsIssueAlerts Fraud alertsIssueFinancialCenter Unable toAssistCard Issues Did notreceive newcardATM Issue ATM CardCaptureAlerts Mobile AlertIssuesOnline Banking/FC Misapplied/MissingpaymentHandling/Treatment Lack of followup/ResolutionCallTransfers MutiplecontactsIVR Notworkingas expectedOnlineBanking Login issuesStatements/Documents Did not receivestatementsPayment/Payoff/ fee andtrans Stop PaymentIssueOnline Banking/Mobile Banking Bill Pay/ E-BillIssuePayments/Payoff Credit Balancerefund issueClaims/Fraud Temporarycredit IssueCallHandling RudeTreatmentCall transfer/Disconnects DisconnectedcallCard Issues CardDecline/ NotworkingClaims/ fraud Claims filedincorrectly/Not filedPromotions/rewards auto-redemption notreceived/ error.Call Transfer CallTransferred toincorrectDept/employeeAccount/ Loanissue(Profile issues) AccountOpening issueHandling/Treatment ConnectionDifficultiesAlerts Mobile AlertsIssueAlerts Fraud alertsIssueFinancialCenter Unable toAssistCard Issues Did notreceive newcardATM Issue ATM CardCaptureAlerts Mobile AlertIssuesOnline Banking/FC Misapplied/MissingpaymentHandling/Treatment Lack of followup/ResolutionCallTransfers MutiplecontactsIVR Notworkingas expectedOnlineBanking Login issuesStatements/Documents Did not receivestatementsPayment/Payoff/ fee andtrans Stop PaymentIssueOnline Banking/Mobile Banking Bill Pay/ E-BillIssuePayments/Payoff Credit Balancerefund issueClaims/Fraud Temporarycredit IssueCallHandling RudeTreatmentCall transfer/Disconnects DisconnectedcallCard Issues CardDecline/ NotworkingClaims/ fraud Claims filedincorrectly/Not filedPromotions/rewards auto-redemption notreceived/ error.Call Transfer CallTransferred toincorrectDept/employeeAccount/ Loanissue(Profile issues) AccountOpening issueHandling/Treatment ConnectionDifficulties

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
N
4
O
5
G
6
B
7
B
8
N
9
B
10
I
11
I
12
O
13
O
14
G
15
I
16
O
17
G
18
O
19
G
20
N
21
G
22
N
23
I
24
B
  1. I-Alerts Mobile Alerts Issue
  2. B-Alerts Fraud alerts Issue
  3. N-Financial Center Unable to Assist
  4. O-Card Issues Did not receive new card
  5. G-ATM Issue ATM Card Capture
  6. B-Alerts Mobile Alert Issues
  7. B-Online Banking/ FC Misapplied/ Missing payment
  8. N-Handling/ Treatment Lack of follow up/Resolution
  9. B-Call Transfers Mutiple contacts
  10. I-IVR Notworking as expected
  11. I-Online Banking Login issues
  12. O-Statements/Documents Did not receive statements
  13. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  14. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  15. I-Payments/ Payoff Credit Balance refund issue
  16. O-Claims/ Fraud Temporary credit Issue
  17. G-Call Handling Rude Treatment
  18. O-Call transfer/ Disconnects Disconnected call
  19. G-Card Issues Card Decline/ Not working
  20. N-Claims/ fraud Claims filed incorrectly/ Not filed
  21. G-Promotions/ rewards auto- redemption not received/ error.
  22. N-Call Transfer Call Transferred to incorrect Dept/employee
  23. I-Account/ Loan issue (Profile issues) Account Opening issue
  24. B-Handling/ Treatment Connection Difficulties