CallHandling RudeTreatmentFinancialCenter Unable toAssistClaims/ fraud Claims filedincorrectly/Not filedATM Issue ATM CardCaptureCall transfer/Disconnects DisconnectedcallStatements/Documents Did not receivestatementsCall Transfer CallTransferred toincorrectDept/employeeOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCallTransfers MutiplecontactsPromotions/rewards auto-redemption notreceived/ error.IVR Notworkingas expectedCard Issues Did notreceive newcardClaims/Fraud Temporarycredit IssueAlerts Fraud alertsIssueAccount/ Loanissue(Profile issues) AccountOpening issueOnline Banking/FC Misapplied/MissingpaymentPayment/Payoff/ fee andtrans Stop PaymentIssueOnlineBanking Login issuesHandling/Treatment Lack of followup/ResolutionAlerts Mobile AlertsIssueHandling/Treatment ConnectionDifficultiesCard Issues CardDecline/ NotworkingAlerts Mobile AlertIssuesPayments/Payoff Credit Balancerefund issueCallHandling RudeTreatmentFinancialCenter Unable toAssistClaims/ fraud Claims filedincorrectly/Not filedATM Issue ATM CardCaptureCall transfer/Disconnects DisconnectedcallStatements/Documents Did not receivestatementsCall Transfer CallTransferred toincorrectDept/employeeOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCallTransfers MutiplecontactsPromotions/rewards auto-redemption notreceived/ error.IVR Notworkingas expectedCard Issues Did notreceive newcardClaims/Fraud Temporarycredit IssueAlerts Fraud alertsIssueAccount/ Loanissue(Profile issues) AccountOpening issueOnline Banking/FC Misapplied/MissingpaymentPayment/Payoff/ fee andtrans Stop PaymentIssueOnlineBanking Login issuesHandling/Treatment Lack of followup/ResolutionAlerts Mobile AlertsIssueHandling/Treatment ConnectionDifficultiesCard Issues CardDecline/ NotworkingAlerts Mobile AlertIssuesPayments/Payoff Credit Balancerefund issue

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
G
5
O
6
O
7
N
8
G
9
B
10
G
11
I
12
O
13
O
14
B
15
I
16
B
17
O
18
I
19
N
20
I
21
B
22
G
23
B
24
I
  1. G-Call Handling Rude Treatment
  2. N-Financial Center Unable to Assist
  3. N-Claims/ fraud Claims filed incorrectly/ Not filed
  4. G-ATM Issue ATM Card Capture
  5. O-Call transfer/ Disconnects Disconnected call
  6. O-Statements/Documents Did not receive statements
  7. N-Call Transfer Call Transferred to incorrect Dept/employee
  8. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  9. B-Call Transfers Mutiple contacts
  10. G-Promotions/ rewards auto- redemption not received/ error.
  11. I-IVR Notworking as expected
  12. O-Card Issues Did not receive new card
  13. O-Claims/ Fraud Temporary credit Issue
  14. B-Alerts Fraud alerts Issue
  15. I-Account/ Loan issue (Profile issues) Account Opening issue
  16. B-Online Banking/ FC Misapplied/ Missing payment
  17. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  18. I-Online Banking Login issues
  19. N-Handling/ Treatment Lack of follow up/Resolution
  20. I-Alerts Mobile Alerts Issue
  21. B-Handling/ Treatment Connection Difficulties
  22. G-Card Issues Card Decline/ Not working
  23. B-Alerts Mobile Alert Issues
  24. I-Payments/ Payoff Credit Balance refund issue