FinancialCenter Unable toAssistCallTransfers MutiplecontactsPromotions/rewards auto-redemption notreceived/ error.Online Banking/Mobile Banking Bill Pay/ E-BillIssueCall transfer/Disconnects DisconnectedcallAlerts Mobile AlertIssuesStatements/Documents Did not receivestatementsCard Issues Did notreceive newcardAccount/ Loanissue(Profile issues) AccountOpening issueCallHandling RudeTreatmentATM Issue ATM CardCaptureCard Issues CardDecline/ NotworkingClaims/Fraud Temporarycredit IssueClaims/ fraud Claims filedincorrectly/Not filedIVR Notworkingas expectedOnline Banking/FC Misapplied/MissingpaymentCall Transfer CallTransferred toincorrectDept/employeeHandling/Treatment Lack of followup/ResolutionPayment/Payoff/ fee andtrans Stop PaymentIssueHandling/Treatment ConnectionDifficultiesAlerts Mobile AlertsIssueOnlineBanking Login issuesPayments/Payoff Credit Balancerefund issueAlerts Fraud alertsIssueFinancialCenter Unable toAssistCallTransfers MutiplecontactsPromotions/rewards auto-redemption notreceived/ error.Online Banking/Mobile Banking Bill Pay/ E-BillIssueCall transfer/Disconnects DisconnectedcallAlerts Mobile AlertIssuesStatements/Documents Did not receivestatementsCard Issues Did notreceive newcardAccount/ Loanissue(Profile issues) AccountOpening issueCallHandling RudeTreatmentATM Issue ATM CardCaptureCard Issues CardDecline/ NotworkingClaims/Fraud Temporarycredit IssueClaims/ fraud Claims filedincorrectly/Not filedIVR Notworkingas expectedOnline Banking/FC Misapplied/MissingpaymentCall Transfer CallTransferred toincorrectDept/employeeHandling/Treatment Lack of followup/ResolutionPayment/Payoff/ fee andtrans Stop PaymentIssueHandling/Treatment ConnectionDifficultiesAlerts Mobile AlertsIssueOnlineBanking Login issuesPayments/Payoff Credit Balancerefund issueAlerts Fraud alertsIssue

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
G
4
G
5
O
6
B
7
O
8
O
9
I
10
G
11
G
12
G
13
O
14
N
15
I
16
B
17
N
18
N
19
O
20
B
21
I
22
I
23
I
24
B
  1. N-Financial Center Unable to Assist
  2. B-Call Transfers Mutiple contacts
  3. G-Promotions/ rewards auto- redemption not received/ error.
  4. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  5. O-Call transfer/ Disconnects Disconnected call
  6. B-Alerts Mobile Alert Issues
  7. O-Statements/Documents Did not receive statements
  8. O-Card Issues Did not receive new card
  9. I-Account/ Loan issue (Profile issues) Account Opening issue
  10. G-Call Handling Rude Treatment
  11. G-ATM Issue ATM Card Capture
  12. G-Card Issues Card Decline/ Not working
  13. O-Claims/ Fraud Temporary credit Issue
  14. N-Claims/ fraud Claims filed incorrectly/ Not filed
  15. I-IVR Notworking as expected
  16. B-Online Banking/ FC Misapplied/ Missing payment
  17. N-Call Transfer Call Transferred to incorrect Dept/employee
  18. N-Handling/ Treatment Lack of follow up/Resolution
  19. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  20. B-Handling/ Treatment Connection Difficulties
  21. I-Alerts Mobile Alerts Issue
  22. I-Online Banking Login issues
  23. I-Payments/ Payoff Credit Balance refund issue
  24. B-Alerts Fraud alerts Issue