Online Banking/FC Misapplied/MissingpaymentOnlineBanking Login issuesAlerts Fraud alertsIssueAlerts Mobile AlertIssuesOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCard Issues CardDecline/ NotworkingAlerts Mobile AlertsIssueClaims/Fraud Temporarycredit IssueCallTransfers MutiplecontactsHandling/Treatment ConnectionDifficultiesCard Issues Did notreceive newcardPayments/Payoff Credit Balancerefund issueClaims/ fraud Claims filedincorrectly/Not filedIVR Notworkingas expectedAccount/ Loanissue(Profile issues) AccountOpening issueHandling/Treatment Lack of followup/ResolutionCall Transfer CallTransferred toincorrectDept/employeePromotions/rewards auto-redemption notreceived/ error.Statements/Documents Did not receivestatementsFinancialCenter Unable toAssistPayment/Payoff/ fee andtrans Stop PaymentIssueATM Issue ATM CardCaptureCall transfer/Disconnects DisconnectedcallCallHandling RudeTreatmentOnline Banking/FC Misapplied/MissingpaymentOnlineBanking Login issuesAlerts Fraud alertsIssueAlerts Mobile AlertIssuesOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCard Issues CardDecline/ NotworkingAlerts Mobile AlertsIssueClaims/Fraud Temporarycredit IssueCallTransfers MutiplecontactsHandling/Treatment ConnectionDifficultiesCard Issues Did notreceive newcardPayments/Payoff Credit Balancerefund issueClaims/ fraud Claims filedincorrectly/Not filedIVR Notworkingas expectedAccount/ Loanissue(Profile issues) AccountOpening issueHandling/Treatment Lack of followup/ResolutionCall Transfer CallTransferred toincorrectDept/employeePromotions/rewards auto-redemption notreceived/ error.Statements/Documents Did not receivestatementsFinancialCenter Unable toAssistPayment/Payoff/ fee andtrans Stop PaymentIssueATM Issue ATM CardCaptureCall transfer/Disconnects DisconnectedcallCallHandling RudeTreatment

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
B
4
B
5
G
6
G
7
I
8
O
9
B
10
B
11
O
12
I
13
N
14
I
15
I
16
N
17
N
18
G
19
O
20
N
21
O
22
G
23
O
24
G
  1. B-Online Banking/ FC Misapplied/ Missing payment
  2. I-Online Banking Login issues
  3. B-Alerts Fraud alerts Issue
  4. B-Alerts Mobile Alert Issues
  5. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  6. G-Card Issues Card Decline/ Not working
  7. I-Alerts Mobile Alerts Issue
  8. O-Claims/ Fraud Temporary credit Issue
  9. B-Call Transfers Mutiple contacts
  10. B-Handling/ Treatment Connection Difficulties
  11. O-Card Issues Did not receive new card
  12. I-Payments/ Payoff Credit Balance refund issue
  13. N-Claims/ fraud Claims filed incorrectly/ Not filed
  14. I-IVR Notworking as expected
  15. I-Account/ Loan issue (Profile issues) Account Opening issue
  16. N-Handling/ Treatment Lack of follow up/Resolution
  17. N-Call Transfer Call Transferred to incorrect Dept/employee
  18. G-Promotions/ rewards auto- redemption not received/ error.
  19. O-Statements/Documents Did not receive statements
  20. N-Financial Center Unable to Assist
  21. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  22. G-ATM Issue ATM Card Capture
  23. O-Call transfer/ Disconnects Disconnected call
  24. G-Call Handling Rude Treatment