Alerts Mobile AlertIssuesATM Issue ATM CardCaptureAlerts Mobile AlertsIssueStatements/Documents Did not receivestatementsFinancialCenter Unable toAssistCard Issues Did notreceive newcardClaims/ fraud Claims filedincorrectly/Not filedAlerts Fraud alertsIssueCall transfer/Disconnects DisconnectedcallClaims/Fraud Temporarycredit IssueHandling/Treatment Lack of followup/ResolutionCallTransfers MutiplecontactsPayments/Payoff Credit Balancerefund issueIVR Notworkingas expectedHandling/Treatment ConnectionDifficultiesCard Issues CardDecline/ NotworkingOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCall Transfer CallTransferred toincorrectDept/employeePayment/Payoff/ fee andtrans Stop PaymentIssueOnlineBanking Login issuesCallHandling RudeTreatmentOnline Banking/FC Misapplied/MissingpaymentPromotions/rewards auto-redemption notreceived/ error.Account/ Loanissue(Profile issues) AccountOpening issueAlerts Mobile AlertIssuesATM Issue ATM CardCaptureAlerts Mobile AlertsIssueStatements/Documents Did not receivestatementsFinancialCenter Unable toAssistCard Issues Did notreceive newcardClaims/ fraud Claims filedincorrectly/Not filedAlerts Fraud alertsIssueCall transfer/Disconnects DisconnectedcallClaims/Fraud Temporarycredit IssueHandling/Treatment Lack of followup/ResolutionCallTransfers MutiplecontactsPayments/Payoff Credit Balancerefund issueIVR Notworkingas expectedHandling/Treatment ConnectionDifficultiesCard Issues CardDecline/ NotworkingOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCall Transfer CallTransferred toincorrectDept/employeePayment/Payoff/ fee andtrans Stop PaymentIssueOnlineBanking Login issuesCallHandling RudeTreatmentOnline Banking/FC Misapplied/MissingpaymentPromotions/rewards auto-redemption notreceived/ error.Account/ Loanissue(Profile issues) AccountOpening issue

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
I
4
O
5
N
6
O
7
N
8
B
9
O
10
O
11
N
12
B
13
I
14
I
15
B
16
G
17
G
18
N
19
O
20
I
21
G
22
B
23
G
24
I
  1. B-Alerts Mobile Alert Issues
  2. G-ATM Issue ATM Card Capture
  3. I-Alerts Mobile Alerts Issue
  4. O-Statements/Documents Did not receive statements
  5. N-Financial Center Unable to Assist
  6. O-Card Issues Did not receive new card
  7. N-Claims/ fraud Claims filed incorrectly/ Not filed
  8. B-Alerts Fraud alerts Issue
  9. O-Call transfer/ Disconnects Disconnected call
  10. O-Claims/ Fraud Temporary credit Issue
  11. N-Handling/ Treatment Lack of follow up/Resolution
  12. B-Call Transfers Mutiple contacts
  13. I-Payments/ Payoff Credit Balance refund issue
  14. I-IVR Notworking as expected
  15. B-Handling/ Treatment Connection Difficulties
  16. G-Card Issues Card Decline/ Not working
  17. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  18. N-Call Transfer Call Transferred to incorrect Dept/employee
  19. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  20. I-Online Banking Login issues
  21. G-Call Handling Rude Treatment
  22. B-Online Banking/ FC Misapplied/ Missing payment
  23. G-Promotions/ rewards auto- redemption not received/ error.
  24. I-Account/ Loan issue (Profile issues) Account Opening issue