Claims/ fraud Claims filedincorrectly/Not filedAccount/ Loanissue(Profile issues) AccountOpening issueCall transfer/Disconnects DisconnectedcallClaims/Fraud Temporarycredit IssuePayments/Payoff Credit Balancerefund issueStatements/Documents Did not receivestatementsIVR Notworkingas expectedOnlineBanking Login issuesAlerts Fraud alertsIssueOnline Banking/FC Misapplied/MissingpaymentAlerts Mobile AlertIssuesPayment/Payoff/ fee andtrans Stop PaymentIssueCard Issues CardDecline/ NotworkingCall Transfer CallTransferred toincorrectDept/employeeCallHandling RudeTreatmentFinancialCenter Unable toAssistPromotions/rewards auto-redemption notreceived/ error.Handling/Treatment ConnectionDifficultiesOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCard Issues Did notreceive newcardHandling/Treatment Lack of followup/ResolutionATM Issue ATM CardCaptureCallTransfers MutiplecontactsAlerts Mobile AlertsIssueClaims/ fraud Claims filedincorrectly/Not filedAccount/ Loanissue(Profile issues) AccountOpening issueCall transfer/Disconnects DisconnectedcallClaims/Fraud Temporarycredit IssuePayments/Payoff Credit Balancerefund issueStatements/Documents Did not receivestatementsIVR Notworkingas expectedOnlineBanking Login issuesAlerts Fraud alertsIssueOnline Banking/FC Misapplied/MissingpaymentAlerts Mobile AlertIssuesPayment/Payoff/ fee andtrans Stop PaymentIssueCard Issues CardDecline/ NotworkingCall Transfer CallTransferred toincorrectDept/employeeCallHandling RudeTreatmentFinancialCenter Unable toAssistPromotions/rewards auto-redemption notreceived/ error.Handling/Treatment ConnectionDifficultiesOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCard Issues Did notreceive newcardHandling/Treatment Lack of followup/ResolutionATM Issue ATM CardCaptureCallTransfers MutiplecontactsAlerts Mobile AlertsIssue

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
O
5
I
6
O
7
I
8
I
9
B
10
B
11
B
12
O
13
G
14
N
15
G
16
N
17
G
18
B
19
G
20
O
21
N
22
G
23
B
24
I
  1. N-Claims/ fraud Claims filed incorrectly/ Not filed
  2. I-Account/ Loan issue (Profile issues) Account Opening issue
  3. O-Call transfer/ Disconnects Disconnected call
  4. O-Claims/ Fraud Temporary credit Issue
  5. I-Payments/ Payoff Credit Balance refund issue
  6. O-Statements/Documents Did not receive statements
  7. I-IVR Notworking as expected
  8. I-Online Banking Login issues
  9. B-Alerts Fraud alerts Issue
  10. B-Online Banking/ FC Misapplied/ Missing payment
  11. B-Alerts Mobile Alert Issues
  12. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  13. G-Card Issues Card Decline/ Not working
  14. N-Call Transfer Call Transferred to incorrect Dept/employee
  15. G-Call Handling Rude Treatment
  16. N-Financial Center Unable to Assist
  17. G-Promotions/ rewards auto- redemption not received/ error.
  18. B-Handling/ Treatment Connection Difficulties
  19. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  20. O-Card Issues Did not receive new card
  21. N-Handling/ Treatment Lack of follow up/Resolution
  22. G-ATM Issue ATM Card Capture
  23. B-Call Transfers Mutiple contacts
  24. I-Alerts Mobile Alerts Issue