Promotions/rewards auto-redemption notreceived/ error.Alerts Fraud alertsIssueStatements/Documents Did not receivestatementsOnline Banking/Mobile Banking Bill Pay/ E-BillIssueOnlineBanking Login issuesCallHandling RudeTreatmentCard Issues Did notreceive newcardCall transfer/Disconnects DisconnectedcallOnline Banking/FC Misapplied/MissingpaymentPayments/Payoff Credit Balancerefund issueFinancialCenter Unable toAssistAlerts Mobile AlertsIssueClaims/ fraud Claims filedincorrectly/Not filedCall Transfer CallTransferred toincorrectDept/employeeHandling/Treatment Lack of followup/ResolutionAccount/ Loanissue(Profile issues) AccountOpening issueHandling/Treatment ConnectionDifficultiesPayment/Payoff/ fee andtrans Stop PaymentIssueATM Issue ATM CardCaptureIVR Notworkingas expectedAlerts Mobile AlertIssuesClaims/Fraud Temporarycredit IssueCard Issues CardDecline/ NotworkingCallTransfers MutiplecontactsPromotions/rewards auto-redemption notreceived/ error.Alerts Fraud alertsIssueStatements/Documents Did not receivestatementsOnline Banking/Mobile Banking Bill Pay/ E-BillIssueOnlineBanking Login issuesCallHandling RudeTreatmentCard Issues Did notreceive newcardCall transfer/Disconnects DisconnectedcallOnline Banking/FC Misapplied/MissingpaymentPayments/Payoff Credit Balancerefund issueFinancialCenter Unable toAssistAlerts Mobile AlertsIssueClaims/ fraud Claims filedincorrectly/Not filedCall Transfer CallTransferred toincorrectDept/employeeHandling/Treatment Lack of followup/ResolutionAccount/ Loanissue(Profile issues) AccountOpening issueHandling/Treatment ConnectionDifficultiesPayment/Payoff/ fee andtrans Stop PaymentIssueATM Issue ATM CardCaptureIVR Notworkingas expectedAlerts Mobile AlertIssuesClaims/Fraud Temporarycredit IssueCard Issues CardDecline/ NotworkingCallTransfers Mutiplecontacts

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
O
4
G
5
I
6
G
7
O
8
O
9
B
10
I
11
N
12
I
13
N
14
N
15
N
16
I
17
B
18
O
19
G
20
I
21
B
22
O
23
G
24
B
  1. G-Promotions/ rewards auto- redemption not received/ error.
  2. B-Alerts Fraud alerts Issue
  3. O-Statements/Documents Did not receive statements
  4. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  5. I-Online Banking Login issues
  6. G-Call Handling Rude Treatment
  7. O-Card Issues Did not receive new card
  8. O-Call transfer/ Disconnects Disconnected call
  9. B-Online Banking/ FC Misapplied/ Missing payment
  10. I-Payments/ Payoff Credit Balance refund issue
  11. N-Financial Center Unable to Assist
  12. I-Alerts Mobile Alerts Issue
  13. N-Claims/ fraud Claims filed incorrectly/ Not filed
  14. N-Call Transfer Call Transferred to incorrect Dept/employee
  15. N-Handling/ Treatment Lack of follow up/Resolution
  16. I-Account/ Loan issue (Profile issues) Account Opening issue
  17. B-Handling/ Treatment Connection Difficulties
  18. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  19. G-ATM Issue ATM Card Capture
  20. I-IVR Notworking as expected
  21. B-Alerts Mobile Alert Issues
  22. O-Claims/ Fraud Temporary credit Issue
  23. G-Card Issues Card Decline/ Not working
  24. B-Call Transfers Mutiple contacts