Claims/ fraud Claims filedincorrectly/Not filedCallTransfers MutiplecontactsCallHandling RudeTreatmentPromotions/rewards auto-redemption notreceived/ error.Call transfer/Disconnects DisconnectedcallPayments/Payoff Credit Balancerefund issueOnline Banking/Mobile Banking Bill Pay/ E-BillIssueOnline Banking/FC Misapplied/MissingpaymentPayment/Payoff/ fee andtrans Stop PaymentIssueClaims/Fraud Temporarycredit IssueHandling/Treatment Lack of followup/ResolutionIVR Notworkingas expectedCard Issues CardDecline/ NotworkingAlerts Mobile AlertIssuesCard Issues Did notreceive newcardATM Issue ATM CardCaptureOnlineBanking Login issuesStatements/Documents Did not receivestatementsHandling/Treatment ConnectionDifficultiesCall Transfer CallTransferred toincorrectDept/employeeAlerts Mobile AlertsIssueAccount/ Loanissue(Profile issues) AccountOpening issueFinancialCenter Unable toAssistAlerts Fraud alertsIssueClaims/ fraud Claims filedincorrectly/Not filedCallTransfers MutiplecontactsCallHandling RudeTreatmentPromotions/rewards auto-redemption notreceived/ error.Call transfer/Disconnects DisconnectedcallPayments/Payoff Credit Balancerefund issueOnline Banking/Mobile Banking Bill Pay/ E-BillIssueOnline Banking/FC Misapplied/MissingpaymentPayment/Payoff/ fee andtrans Stop PaymentIssueClaims/Fraud Temporarycredit IssueHandling/Treatment Lack of followup/ResolutionIVR Notworkingas expectedCard Issues CardDecline/ NotworkingAlerts Mobile AlertIssuesCard Issues Did notreceive newcardATM Issue ATM CardCaptureOnlineBanking Login issuesStatements/Documents Did not receivestatementsHandling/Treatment ConnectionDifficultiesCall Transfer CallTransferred toincorrectDept/employeeAlerts Mobile AlertsIssueAccount/ Loanissue(Profile issues) AccountOpening issueFinancialCenter Unable toAssistAlerts Fraud alertsIssue

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
G
4
G
5
O
6
I
7
G
8
B
9
O
10
O
11
N
12
I
13
G
14
B
15
O
16
G
17
I
18
O
19
B
20
N
21
I
22
I
23
N
24
B
  1. N-Claims/ fraud Claims filed incorrectly/ Not filed
  2. B-Call Transfers Mutiple contacts
  3. G-Call Handling Rude Treatment
  4. G-Promotions/ rewards auto- redemption not received/ error.
  5. O-Call transfer/ Disconnects Disconnected call
  6. I-Payments/ Payoff Credit Balance refund issue
  7. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  8. B-Online Banking/ FC Misapplied/ Missing payment
  9. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  10. O-Claims/ Fraud Temporary credit Issue
  11. N-Handling/ Treatment Lack of follow up/Resolution
  12. I-IVR Notworking as expected
  13. G-Card Issues Card Decline/ Not working
  14. B-Alerts Mobile Alert Issues
  15. O-Card Issues Did not receive new card
  16. G-ATM Issue ATM Card Capture
  17. I-Online Banking Login issues
  18. O-Statements/Documents Did not receive statements
  19. B-Handling/ Treatment Connection Difficulties
  20. N-Call Transfer Call Transferred to incorrect Dept/employee
  21. I-Alerts Mobile Alerts Issue
  22. I-Account/ Loan issue (Profile issues) Account Opening issue
  23. N-Financial Center Unable to Assist
  24. B-Alerts Fraud alerts Issue