Online Banking/Mobile Banking Bill Pay/ E-BillIssueCall Transfer CallTransferred toincorrectDept/employeeCard Issues CardDecline/ NotworkingPromotions/rewards auto-redemption notreceived/ error.Handling/Treatment Lack of followup/ResolutionFinancialCenter Unable toAssistCard Issues Did notreceive newcardCallHandling RudeTreatmentAccount/ Loanissue(Profile issues) AccountOpening issueATM Issue ATM CardCaptureAlerts Mobile AlertIssuesOnline Banking/FC Misapplied/MissingpaymentAlerts Fraud alertsIssueClaims/ fraud Claims filedincorrectly/Not filedPayments/Payoff Credit Balancerefund issueClaims/Fraud Temporarycredit IssueStatements/Documents Did not receivestatementsOnlineBanking Login issuesCallTransfers MutiplecontactsAlerts Mobile AlertsIssueIVR Notworkingas expectedPayment/Payoff/ fee andtrans Stop PaymentIssueHandling/Treatment ConnectionDifficultiesCall transfer/Disconnects DisconnectedcallOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCall Transfer CallTransferred toincorrectDept/employeeCard Issues CardDecline/ NotworkingPromotions/rewards auto-redemption notreceived/ error.Handling/Treatment Lack of followup/ResolutionFinancialCenter Unable toAssistCard Issues Did notreceive newcardCallHandling RudeTreatmentAccount/ Loanissue(Profile issues) AccountOpening issueATM Issue ATM CardCaptureAlerts Mobile AlertIssuesOnline Banking/FC Misapplied/MissingpaymentAlerts Fraud alertsIssueClaims/ fraud Claims filedincorrectly/Not filedPayments/Payoff Credit Balancerefund issueClaims/Fraud Temporarycredit IssueStatements/Documents Did not receivestatementsOnlineBanking Login issuesCallTransfers MutiplecontactsAlerts Mobile AlertsIssueIVR Notworkingas expectedPayment/Payoff/ fee andtrans Stop PaymentIssueHandling/Treatment ConnectionDifficultiesCall transfer/Disconnects Disconnectedcall

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
G
4
G
5
N
6
N
7
O
8
G
9
I
10
G
11
B
12
B
13
B
14
N
15
I
16
O
17
O
18
I
19
B
20
I
21
I
22
O
23
B
24
O
  1. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  2. N-Call Transfer Call Transferred to incorrect Dept/employee
  3. G-Card Issues Card Decline/ Not working
  4. G-Promotions/ rewards auto- redemption not received/ error.
  5. N-Handling/ Treatment Lack of follow up/Resolution
  6. N-Financial Center Unable to Assist
  7. O-Card Issues Did not receive new card
  8. G-Call Handling Rude Treatment
  9. I-Account/ Loan issue (Profile issues) Account Opening issue
  10. G-ATM Issue ATM Card Capture
  11. B-Alerts Mobile Alert Issues
  12. B-Online Banking/ FC Misapplied/ Missing payment
  13. B-Alerts Fraud alerts Issue
  14. N-Claims/ fraud Claims filed incorrectly/ Not filed
  15. I-Payments/ Payoff Credit Balance refund issue
  16. O-Claims/ Fraud Temporary credit Issue
  17. O-Statements/Documents Did not receive statements
  18. I-Online Banking Login issues
  19. B-Call Transfers Mutiple contacts
  20. I-Alerts Mobile Alerts Issue
  21. I-IVR Notworking as expected
  22. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  23. B-Handling/ Treatment Connection Difficulties
  24. O-Call transfer/ Disconnects Disconnected call