ATM Issue ATM CardCaptureCallTransfers MutiplecontactsAlerts Mobile AlertsIssueClaims/Fraud Temporarycredit IssuePromotions/rewards auto-redemption notreceived/ error.Statements/Documents Did not receivestatementsFinancialCenter Unable toAssistPayments/Payoff Credit Balancerefund issueAccount/ Loanissue(Profile issues) AccountOpening issueOnlineBanking Login issuesCall transfer/Disconnects DisconnectedcallPayment/Payoff/ fee andtrans Stop PaymentIssueAlerts Fraud alertsIssueCard Issues CardDecline/ NotworkingCard Issues Did notreceive newcardAlerts Mobile AlertIssuesOnline Banking/FC Misapplied/MissingpaymentIVR Notworkingas expectedClaims/ fraud Claims filedincorrectly/Not filedCallHandling RudeTreatmentOnline Banking/Mobile Banking Bill Pay/ E-BillIssueHandling/Treatment Lack of followup/ResolutionHandling/Treatment ConnectionDifficultiesCall Transfer CallTransferred toincorrectDept/employeeATM Issue ATM CardCaptureCallTransfers MutiplecontactsAlerts Mobile AlertsIssueClaims/Fraud Temporarycredit IssuePromotions/rewards auto-redemption notreceived/ error.Statements/Documents Did not receivestatementsFinancialCenter Unable toAssistPayments/Payoff Credit Balancerefund issueAccount/ Loanissue(Profile issues) AccountOpening issueOnlineBanking Login issuesCall transfer/Disconnects DisconnectedcallPayment/Payoff/ fee andtrans Stop PaymentIssueAlerts Fraud alertsIssueCard Issues CardDecline/ NotworkingCard Issues Did notreceive newcardAlerts Mobile AlertIssuesOnline Banking/FC Misapplied/MissingpaymentIVR Notworkingas expectedClaims/ fraud Claims filedincorrectly/Not filedCallHandling RudeTreatmentOnline Banking/Mobile Banking Bill Pay/ E-BillIssueHandling/Treatment Lack of followup/ResolutionHandling/Treatment ConnectionDifficultiesCall Transfer CallTransferred toincorrectDept/employee

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
O
5
G
6
O
7
N
8
I
9
I
10
I
11
O
12
O
13
B
14
G
15
O
16
B
17
B
18
I
19
N
20
G
21
G
22
N
23
B
24
N
  1. G-ATM Issue ATM Card Capture
  2. B-Call Transfers Mutiple contacts
  3. I-Alerts Mobile Alerts Issue
  4. O-Claims/ Fraud Temporary credit Issue
  5. G-Promotions/ rewards auto- redemption not received/ error.
  6. O-Statements/Documents Did not receive statements
  7. N-Financial Center Unable to Assist
  8. I-Payments/ Payoff Credit Balance refund issue
  9. I-Account/ Loan issue (Profile issues) Account Opening issue
  10. I-Online Banking Login issues
  11. O-Call transfer/ Disconnects Disconnected call
  12. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  13. B-Alerts Fraud alerts Issue
  14. G-Card Issues Card Decline/ Not working
  15. O-Card Issues Did not receive new card
  16. B-Alerts Mobile Alert Issues
  17. B-Online Banking/ FC Misapplied/ Missing payment
  18. I-IVR Notworking as expected
  19. N-Claims/ fraud Claims filed incorrectly/ Not filed
  20. G-Call Handling Rude Treatment
  21. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  22. N-Handling/ Treatment Lack of follow up/Resolution
  23. B-Handling/ Treatment Connection Difficulties
  24. N-Call Transfer Call Transferred to incorrect Dept/employee