CallHandling RudeTreatmentStatements/Documents Did not receivestatementsOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCallTransfers MutiplecontactsAlerts Fraud alertsIssueHandling/Treatment ConnectionDifficultiesIVR Notworkingas expectedCard Issues CardDecline/ NotworkingOnline Banking/FC Misapplied/MissingpaymentClaims/Fraud Temporarycredit IssueCall transfer/Disconnects DisconnectedcallATM Issue ATM CardCaptureOnlineBanking Login issuesPayments/Payoff Credit Balancerefund issuePromotions/rewards auto-redemption notreceived/ error.Alerts Mobile AlertsIssueCard Issues Did notreceive newcardFinancialCenter Unable toAssistClaims/ fraud Claims filedincorrectly/Not filedAlerts Mobile AlertIssuesPayment/Payoff/ fee andtrans Stop PaymentIssueAccount/ Loanissue(Profile issues) AccountOpening issueCall Transfer CallTransferred toincorrectDept/employeeHandling/Treatment Lack of followup/ResolutionCallHandling RudeTreatmentStatements/Documents Did not receivestatementsOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCallTransfers MutiplecontactsAlerts Fraud alertsIssueHandling/Treatment ConnectionDifficultiesIVR Notworkingas expectedCard Issues CardDecline/ NotworkingOnline Banking/FC Misapplied/MissingpaymentClaims/Fraud Temporarycredit IssueCall transfer/Disconnects DisconnectedcallATM Issue ATM CardCaptureOnlineBanking Login issuesPayments/Payoff Credit Balancerefund issuePromotions/rewards auto-redemption notreceived/ error.Alerts Mobile AlertsIssueCard Issues Did notreceive newcardFinancialCenter Unable toAssistClaims/ fraud Claims filedincorrectly/Not filedAlerts Mobile AlertIssuesPayment/Payoff/ fee andtrans Stop PaymentIssueAccount/ Loanissue(Profile issues) AccountOpening issueCall Transfer CallTransferred toincorrectDept/employeeHandling/Treatment Lack of followup/Resolution

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
G
4
B
5
B
6
B
7
I
8
G
9
B
10
O
11
O
12
G
13
I
14
I
15
G
16
I
17
O
18
N
19
N
20
B
21
O
22
I
23
N
24
N
  1. G-Call Handling Rude Treatment
  2. O-Statements/Documents Did not receive statements
  3. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  4. B-Call Transfers Mutiple contacts
  5. B-Alerts Fraud alerts Issue
  6. B-Handling/ Treatment Connection Difficulties
  7. I-IVR Notworking as expected
  8. G-Card Issues Card Decline/ Not working
  9. B-Online Banking/ FC Misapplied/ Missing payment
  10. O-Claims/ Fraud Temporary credit Issue
  11. O-Call transfer/ Disconnects Disconnected call
  12. G-ATM Issue ATM Card Capture
  13. I-Online Banking Login issues
  14. I-Payments/ Payoff Credit Balance refund issue
  15. G-Promotions/ rewards auto- redemption not received/ error.
  16. I-Alerts Mobile Alerts Issue
  17. O-Card Issues Did not receive new card
  18. N-Financial Center Unable to Assist
  19. N-Claims/ fraud Claims filed incorrectly/ Not filed
  20. B-Alerts Mobile Alert Issues
  21. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  22. I-Account/ Loan issue (Profile issues) Account Opening issue
  23. N-Call Transfer Call Transferred to incorrect Dept/employee
  24. N-Handling/ Treatment Lack of follow up/Resolution