Handling/Treatment Lack of followup/ResolutionIVR Notworkingas expectedHandling/Treatment ConnectionDifficultiesOnlineBanking Login issuesCall Transfer CallTransferred toincorrectDept/employeeAlerts Fraud alertsIssueCallTransfers MutiplecontactsCall transfer/Disconnects DisconnectedcallAccount/ Loanissue(Profile issues) AccountOpening issuePayments/Payoff Credit Balancerefund issueCallHandling RudeTreatmentPromotions/rewards auto-redemption notreceived/ error.FinancialCenter Unable toAssistOnline Banking/FC Misapplied/MissingpaymentATM Issue ATM CardCaptureCard Issues Did notreceive newcardClaims/Fraud Temporarycredit IssueAlerts Mobile AlertIssuesPayment/Payoff/ fee andtrans Stop PaymentIssueAlerts Mobile AlertsIssueOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCard Issues CardDecline/ NotworkingStatements/Documents Did not receivestatementsClaims/ fraud Claims filedincorrectly/Not filedHandling/Treatment Lack of followup/ResolutionIVR Notworkingas expectedHandling/Treatment ConnectionDifficultiesOnlineBanking Login issuesCall Transfer CallTransferred toincorrectDept/employeeAlerts Fraud alertsIssueCallTransfers MutiplecontactsCall transfer/Disconnects DisconnectedcallAccount/ Loanissue(Profile issues) AccountOpening issuePayments/Payoff Credit Balancerefund issueCallHandling RudeTreatmentPromotions/rewards auto-redemption notreceived/ error.FinancialCenter Unable toAssistOnline Banking/FC Misapplied/MissingpaymentATM Issue ATM CardCaptureCard Issues Did notreceive newcardClaims/Fraud Temporarycredit IssueAlerts Mobile AlertIssuesPayment/Payoff/ fee andtrans Stop PaymentIssueAlerts Mobile AlertsIssueOnline Banking/Mobile Banking Bill Pay/ E-BillIssueCard Issues CardDecline/ NotworkingStatements/Documents Did not receivestatementsClaims/ fraud Claims filedincorrectly/Not filed

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
B
4
I
5
N
6
B
7
B
8
O
9
I
10
I
11
G
12
G
13
N
14
B
15
G
16
O
17
O
18
B
19
O
20
I
21
G
22
G
23
O
24
N
  1. N-Handling/ Treatment Lack of follow up/Resolution
  2. I-IVR Notworking as expected
  3. B-Handling/ Treatment Connection Difficulties
  4. I-Online Banking Login issues
  5. N-Call Transfer Call Transferred to incorrect Dept/employee
  6. B-Alerts Fraud alerts Issue
  7. B-Call Transfers Mutiple contacts
  8. O-Call transfer/ Disconnects Disconnected call
  9. I-Account/ Loan issue (Profile issues) Account Opening issue
  10. I-Payments/ Payoff Credit Balance refund issue
  11. G-Call Handling Rude Treatment
  12. G-Promotions/ rewards auto- redemption not received/ error.
  13. N-Financial Center Unable to Assist
  14. B-Online Banking/ FC Misapplied/ Missing payment
  15. G-ATM Issue ATM Card Capture
  16. O-Card Issues Did not receive new card
  17. O-Claims/ Fraud Temporary credit Issue
  18. B-Alerts Mobile Alert Issues
  19. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  20. I-Alerts Mobile Alerts Issue
  21. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  22. G-Card Issues Card Decline/ Not working
  23. O-Statements/Documents Did not receive statements
  24. N-Claims/ fraud Claims filed incorrectly/ Not filed