Online Banking/Mobile Banking Bill Pay/ E-BillIssueStatements/Documents Did not receivestatementsCallHandling RudeTreatmentCard Issues CardDecline/ NotworkingFinancialCenter Unable toAssistOnline Banking/FC Misapplied/MissingpaymentHandling/Treatment ConnectionDifficultiesAccount/ Loanissue(Profile issues) AccountOpening issueOnlineBanking Login issuesClaims/ fraud Claims filedincorrectly/Not filedCall transfer/Disconnects DisconnectedcallCall Transfer CallTransferred toincorrectDept/employeeCard Issues Did notreceive newcardAlerts Fraud alertsIssueIVR Notworkingas expectedClaims/Fraud Temporarycredit IssuePayments/Payoff Credit Balancerefund issueAlerts Mobile AlertsIssueATM Issue ATM CardCapturePromotions/rewards auto-redemption notreceived/ error.Alerts Mobile AlertIssuesHandling/Treatment Lack of followup/ResolutionPayment/Payoff/ fee andtrans Stop PaymentIssueCallTransfers MutiplecontactsOnline Banking/Mobile Banking Bill Pay/ E-BillIssueStatements/Documents Did not receivestatementsCallHandling RudeTreatmentCard Issues CardDecline/ NotworkingFinancialCenter Unable toAssistOnline Banking/FC Misapplied/MissingpaymentHandling/Treatment ConnectionDifficultiesAccount/ Loanissue(Profile issues) AccountOpening issueOnlineBanking Login issuesClaims/ fraud Claims filedincorrectly/Not filedCall transfer/Disconnects DisconnectedcallCall Transfer CallTransferred toincorrectDept/employeeCard Issues Did notreceive newcardAlerts Fraud alertsIssueIVR Notworkingas expectedClaims/Fraud Temporarycredit IssuePayments/Payoff Credit Balancerefund issueAlerts Mobile AlertsIssueATM Issue ATM CardCapturePromotions/rewards auto-redemption notreceived/ error.Alerts Mobile AlertIssuesHandling/Treatment Lack of followup/ResolutionPayment/Payoff/ fee andtrans Stop PaymentIssueCallTransfers Mutiplecontacts

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
G
4
G
5
N
6
B
7
B
8
I
9
I
10
N
11
O
12
N
13
O
14
B
15
I
16
O
17
I
18
I
19
G
20
G
21
B
22
N
23
O
24
B
  1. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  2. O-Statements/Documents Did not receive statements
  3. G-Call Handling Rude Treatment
  4. G-Card Issues Card Decline/ Not working
  5. N-Financial Center Unable to Assist
  6. B-Online Banking/ FC Misapplied/ Missing payment
  7. B-Handling/ Treatment Connection Difficulties
  8. I-Account/ Loan issue (Profile issues) Account Opening issue
  9. I-Online Banking Login issues
  10. N-Claims/ fraud Claims filed incorrectly/ Not filed
  11. O-Call transfer/ Disconnects Disconnected call
  12. N-Call Transfer Call Transferred to incorrect Dept/employee
  13. O-Card Issues Did not receive new card
  14. B-Alerts Fraud alerts Issue
  15. I-IVR Notworking as expected
  16. O-Claims/ Fraud Temporary credit Issue
  17. I-Payments/ Payoff Credit Balance refund issue
  18. I-Alerts Mobile Alerts Issue
  19. G-ATM Issue ATM Card Capture
  20. G-Promotions/ rewards auto- redemption not received/ error.
  21. B-Alerts Mobile Alert Issues
  22. N-Handling/ Treatment Lack of follow up/Resolution
  23. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  24. B-Call Transfers Mutiple contacts