Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue Statements/Documents Did not receive statements Call Handling Rude Treatment Card Issues Card Decline/ Not working Financial Center Unable to Assist Online Banking/ FC Misapplied/ Missing payment Handling/ Treatment Connection Difficulties Account/ Loan issue (Profile issues) Account Opening issue Online Banking Login issues Claims/ fraud Claims filed incorrectly/ Not filed Call transfer/ Disconnects Disconnected call Call Transfer Call Transferred to incorrect Dept/employee Card Issues Did not receive new card Alerts Fraud alerts Issue IVR Notworking as expected Claims/ Fraud Temporary credit Issue Payments/ Payoff Credit Balance refund issue Alerts Mobile Alerts Issue ATM Issue ATM Card Capture Promotions/ rewards auto- redemption not received/ error. Alerts Mobile Alert Issues Handling/ Treatment Lack of follow up/Resolution Payment/ Payoff/ fee and trans Stop Payment Issue Call Transfers Mutiple contacts Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue Statements/Documents Did not receive statements Call Handling Rude Treatment Card Issues Card Decline/ Not working Financial Center Unable to Assist Online Banking/ FC Misapplied/ Missing payment Handling/ Treatment Connection Difficulties Account/ Loan issue (Profile issues) Account Opening issue Online Banking Login issues Claims/ fraud Claims filed incorrectly/ Not filed Call transfer/ Disconnects Disconnected call Call Transfer Call Transferred to incorrect Dept/employee Card Issues Did not receive new card Alerts Fraud alerts Issue IVR Notworking as expected Claims/ Fraud Temporary credit Issue Payments/ Payoff Credit Balance refund issue Alerts Mobile Alerts Issue ATM Issue ATM Card Capture Promotions/ rewards auto- redemption not received/ error. Alerts Mobile Alert Issues Handling/ Treatment Lack of follow up/Resolution Payment/ Payoff/ fee and trans Stop Payment Issue Call Transfers Mutiple contacts
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Online Banking/ Mobile Banking
Bill Pay/ E-Bill Issue
O-Statements/Documents
Did not receive statements
G-Call Handling
Rude Treatment
G-Card Issues
Card Decline/ Not working
N-Financial Center
Unable to Assist
B-Online Banking/ FC
Misapplied/ Missing payment
B-Handling/ Treatment
Connection Difficulties
I-Account/ Loan issue
(Profile issues)
Account Opening issue
I-Online Banking
Login issues
N-Claims/ fraud
Claims filed incorrectly/ Not filed
O-Call transfer/ Disconnects
Disconnected call
N-Call Transfer
Call Transferred to incorrect Dept/employee
O-Card Issues
Did not receive new card
B-Alerts
Fraud alerts Issue
I-IVR
Notworking as expected
O-Claims/ Fraud
Temporary credit Issue
I-Payments/ Payoff
Credit Balance refund issue
I-Alerts
Mobile Alerts Issue
G-ATM Issue
ATM Card Capture
G-Promotions/ rewards
auto- redemption not received/ error.
B-Alerts
Mobile Alert Issues
N-Handling/ Treatment
Lack of follow up/Resolution
O-Payment/ Payoff/ fee and trans
Stop Payment Issue
B-Call Transfers
Mutiple contacts