CallTransfers MutiplecontactsCall transfer/Disconnects DisconnectedcallPayments/Payoff Credit Balancerefund issueCall Transfer CallTransferred toincorrectDept/employeeAlerts Fraud alertsIssueHandling/Treatment ConnectionDifficultiesFinancialCenter Unable toAssistStatements/Documents Did not receivestatementsAlerts Mobile AlertsIssueIVR Notworkingas expectedClaims/Fraud Temporarycredit IssueCard Issues CardDecline/ NotworkingOnline Banking/Mobile Banking Bill Pay/ E-BillIssueHandling/Treatment Lack of followup/ResolutionPromotions/rewards auto-redemption notreceived/ error.Alerts Mobile AlertIssuesPayment/Payoff/ fee andtrans Stop PaymentIssueATM Issue ATM CardCaptureClaims/ fraud Claims filedincorrectly/Not filedOnlineBanking Login issuesCard Issues Did notreceive newcardOnline Banking/FC Misapplied/MissingpaymentCallHandling RudeTreatmentAccount/ Loanissue(Profile issues) AccountOpening issueCallTransfers MutiplecontactsCall transfer/Disconnects DisconnectedcallPayments/Payoff Credit Balancerefund issueCall Transfer CallTransferred toincorrectDept/employeeAlerts Fraud alertsIssueHandling/Treatment ConnectionDifficultiesFinancialCenter Unable toAssistStatements/Documents Did not receivestatementsAlerts Mobile AlertsIssueIVR Notworkingas expectedClaims/Fraud Temporarycredit IssueCard Issues CardDecline/ NotworkingOnline Banking/Mobile Banking Bill Pay/ E-BillIssueHandling/Treatment Lack of followup/ResolutionPromotions/rewards auto-redemption notreceived/ error.Alerts Mobile AlertIssuesPayment/Payoff/ fee andtrans Stop PaymentIssueATM Issue ATM CardCaptureClaims/ fraud Claims filedincorrectly/Not filedOnlineBanking Login issuesCard Issues Did notreceive newcardOnline Banking/FC Misapplied/MissingpaymentCallHandling RudeTreatmentAccount/ Loanissue(Profile issues) AccountOpening issue

Complaint Tracking Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
I
4
N
5
B
6
B
7
N
8
O
9
I
10
I
11
O
12
G
13
G
14
N
15
G
16
B
17
O
18
G
19
N
20
I
21
O
22
B
23
G
24
I
  1. B-Call Transfers Mutiple contacts
  2. O-Call transfer/ Disconnects Disconnected call
  3. I-Payments/ Payoff Credit Balance refund issue
  4. N-Call Transfer Call Transferred to incorrect Dept/employee
  5. B-Alerts Fraud alerts Issue
  6. B-Handling/ Treatment Connection Difficulties
  7. N-Financial Center Unable to Assist
  8. O-Statements/Documents Did not receive statements
  9. I-Alerts Mobile Alerts Issue
  10. I-IVR Notworking as expected
  11. O-Claims/ Fraud Temporary credit Issue
  12. G-Card Issues Card Decline/ Not working
  13. G-Online Banking/ Mobile Banking Bill Pay/ E-Bill Issue
  14. N-Handling/ Treatment Lack of follow up/Resolution
  15. G-Promotions/ rewards auto- redemption not received/ error.
  16. B-Alerts Mobile Alert Issues
  17. O-Payment/ Payoff/ fee and trans Stop Payment Issue
  18. G-ATM Issue ATM Card Capture
  19. N-Claims/ fraud Claims filed incorrectly/ Not filed
  20. I-Online Banking Login issues
  21. O-Card Issues Did not receive new card
  22. B-Online Banking/ FC Misapplied/ Missing payment
  23. G-Call Handling Rude Treatment
  24. I-Account/ Loan issue (Profile issues) Account Opening issue