Patient Experience

Patient Experience Bingo Card
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This bingo card has a free space and 24 words: Explain ACT, R U dress code compliant, Cart setup correctly, What Does EVS stand for?, What is your unit's score?, What is your unit's goal?, What does the most improved unit get?, Name all our cues of clean, What does the highest scoring unit get?, List our 10 Steps, Got caught scripting by a manager, Caught using a wet floor sign by a manager, Compliment from patient/nurse, What's our survey question?, Duty Sheet filled out properly, Explain what a service recovery is, Complete a Picture Perfect Room, What survey answer is the only one that counts?, Who is your Patient Experience Manager?, Score 90% or higher on a HPC shadow, Caught doing a perfect greeting, Caught inspecting your work, Left a signed tent card in a D/C room and Caught using proper PPE.

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