ExplainACT Caughtdoing aperfectgreetingWhat surveyanswer isthe only onethat counts?What doesthe highestscoringunit get?Who is yourPatientExperienceManager?What doesthe mostimprovedunit get?CartsetupcorrectlyCaughtinspectingyour workCaughtusingproperPPEScore 90%or higheron a HPCshadowCompletea PicturePerfectRoomWhat isyour unit'sgoal?Explainwhat aservicerecovery isWhat isyour unit'sscore?Name allour cuesof cleanWhat'soursurveyquestion?DutySheetfilled outproperlyR U dresscodecompliantLeft asigned tentcard in aD/C roomList our10StepsGot caughtscriptingby amanagerWhatDoes EVSstand for?Caughtusing a wetfloor sign bya managerComplimentfrompatient/nurseExplainACT Caughtdoing aperfectgreetingWhat surveyanswer isthe only onethat counts?What doesthe highestscoringunit get?Who is yourPatientExperienceManager?What doesthe mostimprovedunit get?CartsetupcorrectlyCaughtinspectingyour workCaughtusingproperPPEScore 90%or higheron a HPCshadowCompletea PicturePerfectRoomWhat isyour unit'sgoal?Explainwhat aservicerecovery isWhat isyour unit'sscore?Name allour cuesof cleanWhat'soursurveyquestion?DutySheetfilled outproperlyR U dresscodecompliantLeft asigned tentcard in aD/C roomList our10StepsGot caughtscriptingby amanagerWhatDoes EVSstand for?Caughtusing a wetfloor sign bya managerComplimentfrompatient/nurse

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain ACT
  2. Caught doing a perfect greeting
  3. What survey answer is the only one that counts?
  4. What does the highest scoring unit get?
  5. Who is your Patient Experience Manager?
  6. What does the most improved unit get?
  7. Cart setup correctly
  8. Caught inspecting your work
  9. Caught using proper PPE
  10. Score 90% or higher on a HPC shadow
  11. Complete a Picture Perfect Room
  12. What is your unit's goal?
  13. Explain what a service recovery is
  14. What is your unit's score?
  15. Name all our cues of clean
  16. What's our survey question?
  17. Duty Sheet filled out properly
  18. R U dress code compliant
  19. Left a signed tent card in a D/C room
  20. List our 10 Steps
  21. Got caught scripting by a manager
  22. What Does EVS stand for?
  23. Caught using a wet floor sign by a manager
  24. Compliment from patient/nurse