Caughtdoing aperfectgreetingComplimentfrompatient/nurseExplainwhat aservicerecovery isScore 90%or higheron a HPCshadowWhat surveyanswer isthe only onethat counts?List our10StepsCompletea PicturePerfectRoomWhat doesthe mostimprovedunit get?DutySheetfilled outproperlyWhat isyour unit'sscore?CartsetupcorrectlyCaughtinspectingyour workExplainACT Who is yourPatientExperienceManager?WhatDoes EVSstand for?R U dresscodecompliantLeft asigned tentcard in aD/C roomWhat'soursurveyquestion?Got caughtscriptingby amanagerWhat doesthe highestscoringunit get?What isyour unit'sgoal?Caughtusing a wetfloor sign bya managerCaughtusingproperPPEName allour cuesof cleanCaughtdoing aperfectgreetingComplimentfrompatient/nurseExplainwhat aservicerecovery isScore 90%or higheron a HPCshadowWhat surveyanswer isthe only onethat counts?List our10StepsCompletea PicturePerfectRoomWhat doesthe mostimprovedunit get?DutySheetfilled outproperlyWhat isyour unit'sscore?CartsetupcorrectlyCaughtinspectingyour workExplainACT Who is yourPatientExperienceManager?WhatDoes EVSstand for?R U dresscodecompliantLeft asigned tentcard in aD/C roomWhat'soursurveyquestion?Got caughtscriptingby amanagerWhat doesthe highestscoringunit get?What isyour unit'sgoal?Caughtusing a wetfloor sign bya managerCaughtusingproperPPEName allour cuesof clean

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caught doing a perfect greeting
  2. Compliment from patient/nurse
  3. Explain what a service recovery is
  4. Score 90% or higher on a HPC shadow
  5. What survey answer is the only one that counts?
  6. List our 10 Steps
  7. Complete a Picture Perfect Room
  8. What does the most improved unit get?
  9. Duty Sheet filled out properly
  10. What is your unit's score?
  11. Cart setup correctly
  12. Caught inspecting your work
  13. Explain ACT
  14. Who is your Patient Experience Manager?
  15. What Does EVS stand for?
  16. R U dress code compliant
  17. Left a signed tent card in a D/C room
  18. What's our survey question?
  19. Got caught scripting by a manager
  20. What does the highest scoring unit get?
  21. What is your unit's goal?
  22. Caught using a wet floor sign by a manager
  23. Caught using proper PPE
  24. Name all our cues of clean