List our10StepsWhat isyour unit'sscore?What surveyanswer isthe only onethat counts?Score 90%or higheron a HPCshadowWhat doesthe mostimprovedunit get?Explainwhat aservicerecovery isCaughtinspectingyour workCaughtusingproperPPER U dresscodecompliantDutySheetfilled outproperlyName allour cuesof cleanGot caughtscriptingby amanagerWho is yourPatientExperienceManager?Complimentfrompatient/nurseWhat doesthe highestscoringunit get?WhatDoes EVSstand for?Caughtdoing aperfectgreetingWhat isyour unit'sgoal?ExplainACT What'soursurveyquestion?Caughtusing a wetfloor sign bya managerCartsetupcorrectlyCompletea PicturePerfectRoomLeft asigned tentcard in aD/C roomList our10StepsWhat isyour unit'sscore?What surveyanswer isthe only onethat counts?Score 90%or higheron a HPCshadowWhat doesthe mostimprovedunit get?Explainwhat aservicerecovery isCaughtinspectingyour workCaughtusingproperPPER U dresscodecompliantDutySheetfilled outproperlyName allour cuesof cleanGot caughtscriptingby amanagerWho is yourPatientExperienceManager?Complimentfrompatient/nurseWhat doesthe highestscoringunit get?WhatDoes EVSstand for?Caughtdoing aperfectgreetingWhat isyour unit'sgoal?ExplainACT What'soursurveyquestion?Caughtusing a wetfloor sign bya managerCartsetupcorrectlyCompletea PicturePerfectRoomLeft asigned tentcard in aD/C room

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. List our 10 Steps
  2. What is your unit's score?
  3. What survey answer is the only one that counts?
  4. Score 90% or higher on a HPC shadow
  5. What does the most improved unit get?
  6. Explain what a service recovery is
  7. Caught inspecting your work
  8. Caught using proper PPE
  9. R U dress code compliant
  10. Duty Sheet filled out properly
  11. Name all our cues of clean
  12. Got caught scripting by a manager
  13. Who is your Patient Experience Manager?
  14. Compliment from patient/nurse
  15. What does the highest scoring unit get?
  16. What Does EVS stand for?
  17. Caught doing a perfect greeting
  18. What is your unit's goal?
  19. Explain ACT
  20. What's our survey question?
  21. Caught using a wet floor sign by a manager
  22. Cart setup correctly
  23. Complete a Picture Perfect Room
  24. Left a signed tent card in a D/C room