Who is yourPatientExperienceManager?Left asigned tentcard in aD/C roomCaughtinspectingyour workR U dresscodecompliantWhatDoes EVSstand for?What doesthe mostimprovedunit get?Caughtusing a wetfloor sign bya managerCompletea PicturePerfectRoomCartsetupcorrectlyWhat isyour unit'sscore?ExplainACT Score 90%or higheron a HPCshadowCaughtusingproperPPEWhat isyour unit'sgoal?What'soursurveyquestion?Caughtdoing aperfectgreetingExplainwhat aservicerecovery isGot caughtscriptingby amanagerWhat doesthe highestscoringunit get?Complimentfrompatient/nurseName allour cuesof cleanWhat surveyanswer isthe only onethat counts?List our10StepsDutySheetfilled outproperlyWho is yourPatientExperienceManager?Left asigned tentcard in aD/C roomCaughtinspectingyour workR U dresscodecompliantWhatDoes EVSstand for?What doesthe mostimprovedunit get?Caughtusing a wetfloor sign bya managerCompletea PicturePerfectRoomCartsetupcorrectlyWhat isyour unit'sscore?ExplainACT Score 90%or higheron a HPCshadowCaughtusingproperPPEWhat isyour unit'sgoal?What'soursurveyquestion?Caughtdoing aperfectgreetingExplainwhat aservicerecovery isGot caughtscriptingby amanagerWhat doesthe highestscoringunit get?Complimentfrompatient/nurseName allour cuesof cleanWhat surveyanswer isthe only onethat counts?List our10StepsDutySheetfilled outproperly

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Who is your Patient Experience Manager?
  2. Left a signed tent card in a D/C room
  3. Caught inspecting your work
  4. R U dress code compliant
  5. What Does EVS stand for?
  6. What does the most improved unit get?
  7. Caught using a wet floor sign by a manager
  8. Complete a Picture Perfect Room
  9. Cart setup correctly
  10. What is your unit's score?
  11. Explain ACT
  12. Score 90% or higher on a HPC shadow
  13. Caught using proper PPE
  14. What is your unit's goal?
  15. What's our survey question?
  16. Caught doing a perfect greeting
  17. Explain what a service recovery is
  18. Got caught scripting by a manager
  19. What does the highest scoring unit get?
  20. Compliment from patient/nurse
  21. Name all our cues of clean
  22. What survey answer is the only one that counts?
  23. List our 10 Steps
  24. Duty Sheet filled out properly