Complimentfrompatient/nurseGot caughtscriptingby amanagerCaughtusing a wetfloor sign bya managerWhat'soursurveyquestion?WhatDoes EVSstand for?Name allour cuesof cleanExplainACT What isyour unit'sscore?Who is yourPatientExperienceManager?What isyour unit'sgoal?CaughtusingproperPPECaughtinspectingyour workScore 90%or higheron a HPCshadowR U dresscodecompliantExplainwhat aservicerecovery isWhat surveyanswer isthe only onethat counts?CartsetupcorrectlyCompletea PicturePerfectRoomDutySheetfilled outproperlyWhat doesthe mostimprovedunit get?What doesthe highestscoringunit get?Left asigned tentcard in aD/C roomList our10StepsCaughtdoing aperfectgreetingComplimentfrompatient/nurseGot caughtscriptingby amanagerCaughtusing a wetfloor sign bya managerWhat'soursurveyquestion?WhatDoes EVSstand for?Name allour cuesof cleanExplainACT What isyour unit'sscore?Who is yourPatientExperienceManager?What isyour unit'sgoal?CaughtusingproperPPECaughtinspectingyour workScore 90%or higheron a HPCshadowR U dresscodecompliantExplainwhat aservicerecovery isWhat surveyanswer isthe only onethat counts?CartsetupcorrectlyCompletea PicturePerfectRoomDutySheetfilled outproperlyWhat doesthe mostimprovedunit get?What doesthe highestscoringunit get?Left asigned tentcard in aD/C roomList our10StepsCaughtdoing aperfectgreeting

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliment from patient/nurse
  2. Got caught scripting by a manager
  3. Caught using a wet floor sign by a manager
  4. What's our survey question?
  5. What Does EVS stand for?
  6. Name all our cues of clean
  7. Explain ACT
  8. What is your unit's score?
  9. Who is your Patient Experience Manager?
  10. What is your unit's goal?
  11. Caught using proper PPE
  12. Caught inspecting your work
  13. Score 90% or higher on a HPC shadow
  14. R U dress code compliant
  15. Explain what a service recovery is
  16. What survey answer is the only one that counts?
  17. Cart setup correctly
  18. Complete a Picture Perfect Room
  19. Duty Sheet filled out properly
  20. What does the most improved unit get?
  21. What does the highest scoring unit get?
  22. Left a signed tent card in a D/C room
  23. List our 10 Steps
  24. Caught doing a perfect greeting