Who is yourPatientExperienceManager?WhatDoes EVSstand for?Caughtusing a wetfloor sign bya managerLeft asigned tentcard in aD/C roomWhat'soursurveyquestion?ExplainACT Got caughtscriptingby amanagerCompletea PicturePerfectRoomWhat doesthe mostimprovedunit get?CaughtusingproperPPEWhat doesthe highestscoringunit get?What isyour unit'sgoal?List our10StepsCartsetupcorrectlyExplainwhat aservicerecovery isWhat surveyanswer isthe only onethat counts?R U dresscodecompliantCaughtdoing aperfectgreetingScore 90%or higheron a HPCshadowWhat isyour unit'sscore?DutySheetfilled outproperlyName allour cuesof cleanCaughtinspectingyour workComplimentfrompatient/nurseWho is yourPatientExperienceManager?WhatDoes EVSstand for?Caughtusing a wetfloor sign bya managerLeft asigned tentcard in aD/C roomWhat'soursurveyquestion?ExplainACT Got caughtscriptingby amanagerCompletea PicturePerfectRoomWhat doesthe mostimprovedunit get?CaughtusingproperPPEWhat doesthe highestscoringunit get?What isyour unit'sgoal?List our10StepsCartsetupcorrectlyExplainwhat aservicerecovery isWhat surveyanswer isthe only onethat counts?R U dresscodecompliantCaughtdoing aperfectgreetingScore 90%or higheron a HPCshadowWhat isyour unit'sscore?DutySheetfilled outproperlyName allour cuesof cleanCaughtinspectingyour workComplimentfrompatient/nurse

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Who is your Patient Experience Manager?
  2. What Does EVS stand for?
  3. Caught using a wet floor sign by a manager
  4. Left a signed tent card in a D/C room
  5. What's our survey question?
  6. Explain ACT
  7. Got caught scripting by a manager
  8. Complete a Picture Perfect Room
  9. What does the most improved unit get?
  10. Caught using proper PPE
  11. What does the highest scoring unit get?
  12. What is your unit's goal?
  13. List our 10 Steps
  14. Cart setup correctly
  15. Explain what a service recovery is
  16. What survey answer is the only one that counts?
  17. R U dress code compliant
  18. Caught doing a perfect greeting
  19. Score 90% or higher on a HPC shadow
  20. What is your unit's score?
  21. Duty Sheet filled out properly
  22. Name all our cues of clean
  23. Caught inspecting your work
  24. Compliment from patient/nurse