This bingo card has a free space and 24 words: Tell a CT the advantages of My Account, Educate the CT that if they receive the original after LIT it is donate/dispose, Recap the issue, how you resolved and expectations going forward, Customize an email template, Send the CT a follow up email, Before the end of the call ask the CT if you have answered all their questions/concerns, Turn a frown upside down, Provide assurance, Remind the CT how great the item they purchased is, Explain the why behind RSF, Ask the CT additional needs for an item other than what they called about., Remind a CT to cover or remove old label when returning, Sign the CT up for carrier updates, Explain what happens if an item can't be cancelled, Verify follow up information is going to the correct email address, Send the CT information on FedEx Delivery Manager, Explain to a CT that parts may be cancelled but a full unit will be ordered, Educate a CT on how to sign into My Account, Tell a CT this isn't the experience we want them to have, Use the USA Method, Ask a CT how their day is going, Send a self service template, Schedule a return pickup at least 24 hours in advance and Slack Megan a CT connection.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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