(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Recap the issue, how you resolved and expectations going forward
Before the end of the call ask the CT if you have answered all their questions/concerns
Send the CT a follow up email
Ask the CT additional needs for an item other than what they called about.
Use the USA Method
Remind a CT to cover or remove old label when returning
Explain to a CT that parts may be cancelled but a full unit will be ordered
Customize an email template
Tell a CT this isn't the experience we want them to have
Remind the CT how great the item they purchased is
Provide assurance
Explain what happens if an item can't be cancelled
Verify follow up information is going to the correct email address
Send the CT information on FedEx Delivery Manager
Ask a CT how their day is going
Send a self service template
Slack Megan a CT connection
Educate a CT on how to sign into My Account
Educate the CT that if they receive the original after LIT it is donate/dispose
Turn a frown upside down
Explain the why behind RSF
Schedule a return pickup at least 24 hours in advance
