(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tell a CT the advantages of My Account
Customize an email template
Remind a CT to cover or remove old label when returning
Provide assurance
Schedule a return pickup at least 24 hours in advance
Sign the CT up for carrier updates
Verify follow up information is going to the correct email address
Explain to a CT that parts may be cancelled but a full unit will be ordered
Ask a CT how their day is going
Use the USA Method
Send the CT a follow up email
Slack Megan a CT connection
Explain what happens if an item can't be cancelled
Tell a CT this isn't the experience we want them to have
Remind the CT how great the item they purchased is
Educate a CT on how to sign into My Account
Educate the CT that if they receive the original after LIT it is donate/dispose
Explain the why behind RSF
Ask the CT additional needs for an item other than what they called about.
Turn a frown upside down
Recap the issue, how you resolved and expectations going forward
Before the end of the call ask the CT if you have answered all their questions/concerns
