(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain what happens if an item can't be cancelled
Send a self service template
Schedule a return pickup at least 24 hours in advance
Ask the CT additional needs for an item other than what they called about.
Educate the CT that if they receive the original after LIT it is donate/dispose
Remind the CT how great the item they purchased is
Slack Megan a CT connection
Ask a CT how their day is going
Sign the CT up for carrier updates
Turn a frown upside down
Provide assurance
Before the end of the call ask the CT if you have answered all their questions/concerns
Remind a CT to cover or remove old label when returning
Send the CT information on FedEx Delivery Manager
Tell a CT the advantages of My Account
Tell a CT this isn't the experience we want them to have
Send the CT a follow up email
Use the USA Method
Explain the why behind RSF
Recap the issue, how you resolved and expectations going forward
Verify follow up information is going to the correct email address
Customize an email template
Educate a CT on how to sign into My Account
Explain to a CT that parts may be cancelled but a full unit will be ordered