(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Turn a frown upside down
Tell a CT the advantages of My Account
Explain to a CT that parts may be cancelled but a full unit will be ordered
Slack Megan a CT connection
Send the CT a follow up email
Remind the CT how great the item they purchased is
Explain what happens if an item can't be cancelled
Provide assurance
Educate the CT that if they receive the original after LIT it is donate/dispose
Schedule a return pickup at least 24 hours in advance
Verify follow up information is going to the correct email address
Explain the why behind RSF
Tell a CT this isn't the experience we want them to have
Educate a CT on how to sign into My Account
Use the USA Method
Before the end of the call ask the CT if you have answered all their questions/concerns
Ask the CT additional needs for an item other than what they called about.
Send a self service template
Sign the CT up for carrier updates
Remind a CT to cover or remove old label when returning
Ask a CT how their day is going
Recap the issue, how you resolved and expectations going forward
