(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customize an email template
Educate a CT on how to sign into My Account
Use the USA Method
Educate the CT that if they receive the original after LIT it is donate/dispose
Provide assurance
Tell a CT the advantages of My Account
Explain what happens if an item can't be cancelled
Turn a frown upside down
Before the end of the call ask the CT if you have answered all their questions/concerns
Sign the CT up for carrier updates
Slack Megan a CT connection
Explain to a CT that parts may be cancelled but a full unit will be ordered
Schedule a return pickup at least 24 hours in advance
Ask a CT how their day is going
Ask the CT additional needs for an item other than what they called about.
Explain the why behind RSF
Send the CT a follow up email
Remind a CT to cover or remove old label when returning
Send a self service template
Verify follow up information is going to the correct email address
Recap the issue, how you resolved and expectations going forward
Send the CT information on FedEx Delivery Manager
Remind the CT how great the item they purchased is
Tell a CT this isn't the experience we want them to have