This bingo card has a free space and 25 words: Read order notes, Listen for Customer cues, Acknowledge the customers concern, Check notes in DMP, De Escalate, Use KBs, Refresh your customer in a timely manner, Ask relevant probing questions, Actively listen, Make notes of main reason for the call, Ask the customer if you may place them on hold, Set hold expectations, Positively position, Remain confident, Recap, Pitch the survey, Offer additional assistance, Use power words, Show willingness to assist, Maintain a pleasant tone, Engage, Take the customer along the journey, Clearly explain, Acknowledge the impact the situation may have on the customer and Provide best solution.
Customer Effort BINGO | Customer Effort BINGO | Customer Effort BINGO | Customer Effort BINGO | Customer Effort BINGO
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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