ClearlyexplainRemainconfidentEngageShowwillingnessto assistTake thecustomeralong thejourneyOfferadditionalassistanceAcknowledgethe impactthe situationmay have onthe customerAsk thecustomer ifyou mayplace themon holdChecknotesin DMPSet holdexpectationsRefresh yourcustomer ina timelymannerReadordernotesMaintain apleasanttoneMake notesof mainreason forthe callActivelylistenPositivelypositionListen forCustomercuesDeEscalatePitchthesurveyProvidebestsolutionUseKBsRecapAcknowledgethecustomersconcernAskrelevantprobingquestionsUsepowerwordsClearlyexplainRemainconfidentEngageShowwillingnessto assistTake thecustomeralong thejourneyOfferadditionalassistanceAcknowledgethe impactthe situationmay have onthe customerAsk thecustomer ifyou mayplace themon holdChecknotesin DMPSet holdexpectationsRefresh yourcustomer ina timelymannerReadordernotesMaintain apleasanttoneMake notesof mainreason forthe callActivelylistenPositivelypositionListen forCustomercuesDeEscalatePitchthesurveyProvidebestsolutionUseKBsRecapAcknowledgethecustomersconcernAskrelevantprobingquestionsUsepowerwords

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clearly explain
  2. Remain confident
  3. Engage
  4. Show willingness to assist
  5. Take the customer along the journey
  6. Offer additional assistance
  7. Acknowledge the impact the situation may have on the customer
  8. Ask the customer if you may place them on hold
  9. Check notes in DMP
  10. Set hold expectations
  11. Refresh your customer in a timely manner
  12. Read order notes
  13. Maintain a pleasant tone
  14. Make notes of main reason for the call
  15. Actively listen
  16. Positively position
  17. Listen for Customer cues
  18. De Escalate
  19. Pitch the survey
  20. Provide best solution
  21. Use KBs
  22. Recap
  23. Acknowledge the customers concern
  24. Ask relevant probing questions
  25. Use power words