(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use power words
Acknowledge the customers concern
Make notes of main reason for the call
Show willingness to assist
Recap
Take the customer along the journey
Offer additional assistance
Clearly explain
Use KBs
Actively listen
Listen for Customer cues
Ask the customer if you may place them on hold
Ask relevant probing questions
Maintain a pleasant tone
Pitch the survey
Refresh your customer in a timely manner
De Escalate
Provide best solution
Check notes in DMP
Remain confident
Acknowledge the impact the situation may have on the customer
