Provide best solution Acknowledge the impact the situation may have on the customer Recap Check notes in DMP Maintain a pleasant tone Remain confident Engage Offer additional assistance Ask relevant probing questions Positively position Refresh your customer in a timely manner Pitch the survey Actively listen Set hold expectations De Escalate Use KBs Ask the customer if you may place them on hold Read order notes Clearly explain Take the customer along the journey Show willingness to assist Make notes of main reason for the call Use power words Listen for Customer cues Acknowledge the customers concern Provide best solution Acknowledge the impact the situation may have on the customer Recap Check notes in DMP Maintain a pleasant tone Remain confident Engage Offer additional assistance Ask relevant probing questions Positively position Refresh your customer in a timely manner Pitch the survey Actively listen Set hold expectations De Escalate Use KBs Ask the customer if you may place them on hold Read order notes Clearly explain Take the customer along the journey Show willingness to assist Make notes of main reason for the call Use power words Listen for Customer cues Acknowledge the customers concern
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Provide best solution
Acknowledge the impact the situation may have on the customer
Recap
Check notes in DMP
Maintain a pleasant tone
Remain confident
Engage
Offer additional assistance
Ask relevant probing questions
Positively position
Refresh your customer in a timely manner
Pitch the survey
Actively listen
Set hold expectations
De Escalate
Use KBs
Ask the customer if you may place them on hold
Read order notes
Clearly explain
Take the customer along the journey
Show willingness to assist
Make notes of main reason for the call
Use power words
Listen for Customer cues
Acknowledge the customers concern