(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Positively position
Actively listen
Use KBs
Recap
Refresh your customer in a timely manner
Set hold expectations
Check notes in DMP
Remain confident
Ask the customer if you may place them on hold
Engage
Maintain a pleasant tone
Offer additional assistance
De Escalate
Read order notes
Acknowledge the customers concern
Make notes of main reason for the call
Clearly explain
Provide best solution
Take the customer along the journey
Use power words
Pitch the survey
Acknowledge the impact the situation may have on the customer
