(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Set hold expectations
De Escalate
Provide best solution
Maintain a pleasant tone
Engage
Read order notes
Ask relevant probing questions
Acknowledge the customers concern
Check notes in DMP
Listen for Customer cues
Clearly explain
Offer additional assistance
Pitch the survey
Recap
Remain confident
Refresh your customer in a timely manner
Ask the customer if you may place them on hold
Take the customer along the journey
Positively position
Use power words
Show willingness to assist
Actively listen
Acknowledge the impact the situation may have on the customer
