PositivelypositionOfferadditionalassistanceRefresh yourcustomer ina timelymannerReadordernotesChecknotesin DMPEngageAsk thecustomer ifyou mayplace themon holdProvidebestsolutionRecapUsepowerwordsTake thecustomeralong thejourneyDeEscalateUseKBsClearlyexplainShowwillingnessto assistAskrelevantprobingquestionsRemainconfidentSet holdexpectationsAcknowledgethe impactthe situationmay have onthe customerActivelylistenPitchthesurveyMaintain apleasanttoneMake notesof mainreason forthe callAcknowledgethecustomersconcernListen forCustomercuesPositivelypositionOfferadditionalassistanceRefresh yourcustomer ina timelymannerReadordernotesChecknotesin DMPEngageAsk thecustomer ifyou mayplace themon holdProvidebestsolutionRecapUsepowerwordsTake thecustomeralong thejourneyDeEscalateUseKBsClearlyexplainShowwillingnessto assistAskrelevantprobingquestionsRemainconfidentSet holdexpectationsAcknowledgethe impactthe situationmay have onthe customerActivelylistenPitchthesurveyMaintain apleasanttoneMake notesof mainreason forthe callAcknowledgethecustomersconcernListen forCustomercues

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positively position
  2. Offer additional assistance
  3. Refresh your customer in a timely manner
  4. Read order notes
  5. Check notes in DMP
  6. Engage
  7. Ask the customer if you may place them on hold
  8. Provide best solution
  9. Recap
  10. Use power words
  11. Take the customer along the journey
  12. De Escalate
  13. Use KBs
  14. Clearly explain
  15. Show willingness to assist
  16. Ask relevant probing questions
  17. Remain confident
  18. Set hold expectations
  19. Acknowledge the impact the situation may have on the customer
  20. Actively listen
  21. Pitch the survey
  22. Maintain a pleasant tone
  23. Make notes of main reason for the call
  24. Acknowledge the customers concern
  25. Listen for Customer cues