DeEscalateMake notesof mainreason forthe callRemainconfidentPitchthesurveyProvidebestsolutionAcknowledgethe impactthe situationmay have onthe customerActivelylistenUsepowerwordsRecapOfferadditionalassistanceTake thecustomeralong thejourneyRefresh yourcustomer ina timelymannerAcknowledgethecustomersconcernShowwillingnessto assistEngageListen forCustomercuesMaintain apleasanttoneAsk thecustomer ifyou mayplace themon holdUseKBsAskrelevantprobingquestionsClearlyexplainChecknotesin DMPReadordernotesPositivelypositionSet holdexpectationsDeEscalateMake notesof mainreason forthe callRemainconfidentPitchthesurveyProvidebestsolutionAcknowledgethe impactthe situationmay have onthe customerActivelylistenUsepowerwordsRecapOfferadditionalassistanceTake thecustomeralong thejourneyRefresh yourcustomer ina timelymannerAcknowledgethecustomersconcernShowwillingnessto assistEngageListen forCustomercuesMaintain apleasanttoneAsk thecustomer ifyou mayplace themon holdUseKBsAskrelevantprobingquestionsClearlyexplainChecknotesin DMPReadordernotesPositivelypositionSet holdexpectations

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De Escalate
  2. Make notes of main reason for the call
  3. Remain confident
  4. Pitch the survey
  5. Provide best solution
  6. Acknowledge the impact the situation may have on the customer
  7. Actively listen
  8. Use power words
  9. Recap
  10. Offer additional assistance
  11. Take the customer along the journey
  12. Refresh your customer in a timely manner
  13. Acknowledge the customers concern
  14. Show willingness to assist
  15. Engage
  16. Listen for Customer cues
  17. Maintain a pleasant tone
  18. Ask the customer if you may place them on hold
  19. Use KBs
  20. Ask relevant probing questions
  21. Clearly explain
  22. Check notes in DMP
  23. Read order notes
  24. Positively position
  25. Set hold expectations