(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Show willingness to assist
Pitch the survey
Clearly explain
Provide best solution
Read order notes
De Escalate
Remain confident
Take the customer along the journey
Actively listen
Recap
Listen for Customer cues
Use power words
Ask relevant probing questions
Acknowledge the impact the situation may have on the customer