ClearlyexplainEngageShowwillingnessto assistSet holdexpectationsProvidebestsolutionRecapDeEscalateChecknotesin DMPListen forCustomercuesRemainconfidentRefresh yourcustomer ina timelymannerAskrelevantprobingquestionsAcknowledgethecustomersconcernAcknowledgethe impactthe situationmay have onthe customerUsepowerwordsPitchthesurveyReadordernotesMaintain apleasanttoneTake thecustomeralong thejourneyMake notesof mainreason forthe callAsk thecustomer ifyou mayplace themon holdActivelylistenPositivelypositionUseKBsOfferadditionalassistanceClearlyexplainEngageShowwillingnessto assistSet holdexpectationsProvidebestsolutionRecapDeEscalateChecknotesin DMPListen forCustomercuesRemainconfidentRefresh yourcustomer ina timelymannerAskrelevantprobingquestionsAcknowledgethecustomersconcernAcknowledgethe impactthe situationmay have onthe customerUsepowerwordsPitchthesurveyReadordernotesMaintain apleasanttoneTake thecustomeralong thejourneyMake notesof mainreason forthe callAsk thecustomer ifyou mayplace themon holdActivelylistenPositivelypositionUseKBsOfferadditionalassistance

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clearly explain
  2. Engage
  3. Show willingness to assist
  4. Set hold expectations
  5. Provide best solution
  6. Recap
  7. De Escalate
  8. Check notes in DMP
  9. Listen for Customer cues
  10. Remain confident
  11. Refresh your customer in a timely manner
  12. Ask relevant probing questions
  13. Acknowledge the customers concern
  14. Acknowledge the impact the situation may have on the customer
  15. Use power words
  16. Pitch the survey
  17. Read order notes
  18. Maintain a pleasant tone
  19. Take the customer along the journey
  20. Make notes of main reason for the call
  21. Ask the customer if you may place them on hold
  22. Actively listen
  23. Positively position
  24. Use KBs
  25. Offer additional assistance