ProvidebestsolutionAcknowledgethe impactthe situationmay have onthe customerRecapChecknotesin DMPMaintain apleasanttoneRemainconfidentEngageOfferadditionalassistanceAskrelevantprobingquestionsPositivelypositionRefresh yourcustomer ina timelymannerPitchthesurveyActivelylistenSet holdexpectationsDeEscalateUseKBsAsk thecustomer ifyou mayplace themon holdReadordernotesClearlyexplainTake thecustomeralong thejourneyShowwillingnessto assistMake notesof mainreason forthe callUsepowerwordsListen forCustomercuesAcknowledgethecustomersconcernProvidebestsolutionAcknowledgethe impactthe situationmay have onthe customerRecapChecknotesin DMPMaintain apleasanttoneRemainconfidentEngageOfferadditionalassistanceAskrelevantprobingquestionsPositivelypositionRefresh yourcustomer ina timelymannerPitchthesurveyActivelylistenSet holdexpectationsDeEscalateUseKBsAsk thecustomer ifyou mayplace themon holdReadordernotesClearlyexplainTake thecustomeralong thejourneyShowwillingnessto assistMake notesof mainreason forthe callUsepowerwordsListen forCustomercuesAcknowledgethecustomersconcern

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Provide best solution
  2. Acknowledge the impact the situation may have on the customer
  3. Recap
  4. Check notes in DMP
  5. Maintain a pleasant tone
  6. Remain confident
  7. Engage
  8. Offer additional assistance
  9. Ask relevant probing questions
  10. Positively position
  11. Refresh your customer in a timely manner
  12. Pitch the survey
  13. Actively listen
  14. Set hold expectations
  15. De Escalate
  16. Use KBs
  17. Ask the customer if you may place them on hold
  18. Read order notes
  19. Clearly explain
  20. Take the customer along the journey
  21. Show willingness to assist
  22. Make notes of main reason for the call
  23. Use power words
  24. Listen for Customer cues
  25. Acknowledge the customers concern