This bingo card has 25 words: Fully read through a comment and make a genuine connection, If a room was not ready offer the guest access to hotel facilities, Anticipate a guests needs, Give the guest a hotel orientation on the map (gym, pools, shops), Offer assistance immediately to a guest or acknowledge them within 30 seconds, Give a guest the opportunity to verify charges at check out, Personalize a guest interaction, Arrange porterage assistance for the guest at check in, Check out a guest in no more than five minutes, Use a topic in reservation comments to personalize an interaction, Offer to escort a guest to their room, Use a guest naturally and discreetly, Adapt your check in/out to meet a guests needs, Ask the guest how their stay was, Offer a complimentary newspaper at check in, Offer assistance to a guest within one minute of them joining the queue, Verify the method of payment with a guest at check out, Check a guest in under 10 minutes, Personalize a guest interaction, Present a guest their bill in an envelope or offer to email them the folio, Thank a guest for their business and invite them back to the hotel, Show directions to the guest room if an escort is declined, Offer a guest assistance with luggage and transportation at check out, Anticipate a guests needs and Confirm all details of a guest reservation (room type, special requests etc).
⚠ This card has duplicate items: Anticipate a guests needs (2), Personalize a guest interaction (2)
Sunriver Night Audit BINGO | Sunriver Bell Services BINGO | Sunriver Front Desk Bingo | Inn @ Winstar BINGO | Guest Engagement Bingo
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