(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer assistance immediately to a guest or acknowledge them within 30 seconds
If a room was not ready offer the guest access to hotel facilities
Show directions to the guest room if an escort is declined
Give the guest a hotel orientation on the map (gym, pools, shops)
Adapt your check in/out to meet a guests needs
Check out a guest in no more than five minutes
Anticipate a guests needs
Confirm all details of a guest reservation (room type, special requests etc)
Offer a complimentary newspaper at check in
Check a guest in under 10 minutes
Offer assistance to a guest within one minute of them joining the queue
Personalize a guest interaction
Verify the method of payment with a guest at check out
Anticipate a guests needs
Use a topic in reservation comments to personalize an interaction
Fully read through a comment and make a genuine connection
Present a guest their bill in an envelope or offer to email them the folio
Ask the guest how their stay was
Offer to escort a guest to their room
Personalize a guest interaction
Offer a guest assistance with luggage and transportation at check out
Arrange porterage assistance for the guest at check in
Give a guest the opportunity to verify charges at check out
Thank a guest for their business and invite them back to the hotel
