Reception Scenarios

Reception Scenarios Bingo Card
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This bingo card has a free space and 24 words: Transfer to Events, Transfer to Sales, Transfer to CS, Transfer to Employee, Transfer with Case #, Transfer to NORUS/FROM Standard, Student Caller, Unauthorized under an EA, On Hold with Sales for 5 Minutes, Transfer to NORUS With a Case #, Processed an Email from an Account Manager, Received a consult call from CS, Created a Call Back Request, Received a Call Regarding a Closed Case, Processed a Mule - Support Email, Direct a Call or Email to International Distributor, Had to Reach Out to Group Leads, Asked a Work Related Question in the Group Chat, Received a Chat in Genesys, Received an Email in Genesys, Leave a Reassignment Request, New Contact not in 423508, GIS Training Email and Opened a Case Under 6001.

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