Leave aReassignmentRequestTransferwithCase #Receiveda consultcall fromCSReceiveda Chat inGenesysStudentCallerNewContactnot in423508GISTrainingEmailAsked aWork RelatedQuestion inthe GroupChatOn Holdwith Salesfor 5MinutesProcessedan Emailfrom anAccountManagerHad toReach Outto GroupLeadsTransfertoEmployeeTransferto CSTransfer toNORUS/FROMStandardTransferto SalesReceivedan EmailinGenesysCreated aCall BackRequestOpened aCaseUnder6001Received aCallRegarding aClosed CaseTransfertoEventsUnauthorizedunder an EADirect a Callor Email toInternationalDistributorTransfer toNORUSWith aCase #Processeda Mule -SupportEmailLeave aReassignmentRequestTransferwithCase #Receiveda consultcall fromCSReceiveda Chat inGenesysStudentCallerNewContactnot in423508GISTrainingEmailAsked aWork RelatedQuestion inthe GroupChatOn Holdwith Salesfor 5MinutesProcessedan Emailfrom anAccountManagerHad toReach Outto GroupLeadsTransfertoEmployeeTransferto CSTransfer toNORUS/FROMStandardTransferto SalesReceivedan EmailinGenesysCreated aCall BackRequestOpened aCaseUnder6001Received aCallRegarding aClosed CaseTransfertoEventsUnauthorizedunder an EADirect a Callor Email toInternationalDistributorTransfer toNORUSWith aCase #Processeda Mule -SupportEmail

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leave a Reassignment Request
  2. Transfer with Case #
  3. Received a consult call from CS
  4. Received a Chat in Genesys
  5. Student Caller
  6. New Contact not in 423508
  7. GIS Training Email
  8. Asked a Work Related Question in the Group Chat
  9. On Hold with Sales for 5 Minutes
  10. Processed an Email from an Account Manager
  11. Had to Reach Out to Group Leads
  12. Transfer to Employee
  13. Transfer to CS
  14. Transfer to NORUS/FROM Standard
  15. Transfer to Sales
  16. Received an Email in Genesys
  17. Created a Call Back Request
  18. Opened a Case Under 6001
  19. Received a Call Regarding a Closed Case
  20. Transfer to Events
  21. Unauthorized under an EA
  22. Direct a Call or Email to International Distributor
  23. Transfer to NORUS With a Case #
  24. Processed a Mule - Support Email