TransfertoEventsHad toReach Outto GroupLeadsOpened aCaseUnder6001Transferto SalesStudentCallerTransferto CSAsked aWork RelatedQuestion inthe GroupChatProcessedan Emailfrom anAccountManagerProcesseda Mule -SupportEmailReceiveda Chat inGenesysTransfertoEmployeeUnauthorizedunder an EATransfer toNORUS/FROMStandardLeave aReassignmentRequestOn Holdwith Salesfor 5MinutesReceiveda consultcall fromCSReceived aCallRegarding aClosed CaseTransferwithCase #Direct a Callor Email toInternationalDistributorCreated aCall BackRequestGISTrainingEmailNewContactnot in423508Transfer toNORUSWith aCase #Receivedan EmailinGenesysTransfertoEventsHad toReach Outto GroupLeadsOpened aCaseUnder6001Transferto SalesStudentCallerTransferto CSAsked aWork RelatedQuestion inthe GroupChatProcessedan Emailfrom anAccountManagerProcesseda Mule -SupportEmailReceiveda Chat inGenesysTransfertoEmployeeUnauthorizedunder an EATransfer toNORUS/FROMStandardLeave aReassignmentRequestOn Holdwith Salesfor 5MinutesReceiveda consultcall fromCSReceived aCallRegarding aClosed CaseTransferwithCase #Direct a Callor Email toInternationalDistributorCreated aCall BackRequestGISTrainingEmailNewContactnot in423508Transfer toNORUSWith aCase #Receivedan EmailinGenesys

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Events
  2. Had to Reach Out to Group Leads
  3. Opened a Case Under 6001
  4. Transfer to Sales
  5. Student Caller
  6. Transfer to CS
  7. Asked a Work Related Question in the Group Chat
  8. Processed an Email from an Account Manager
  9. Processed a Mule - Support Email
  10. Received a Chat in Genesys
  11. Transfer to Employee
  12. Unauthorized under an EA
  13. Transfer to NORUS/FROM Standard
  14. Leave a Reassignment Request
  15. On Hold with Sales for 5 Minutes
  16. Received a consult call from CS
  17. Received a Call Regarding a Closed Case
  18. Transfer with Case #
  19. Direct a Call or Email to International Distributor
  20. Created a Call Back Request
  21. GIS Training Email
  22. New Contact not in 423508
  23. Transfer to NORUS With a Case #
  24. Received an Email in Genesys