Direct a Callor Email toInternationalDistributorTransfertoEmployeeHad toReach Outto GroupLeadsReceiveda consultcall fromCSTransfer toNORUS/FROMStandardReceived aCallRegarding aClosed CaseProcesseda Mule -SupportEmailOn Holdwith Salesfor 5MinutesNewContactnot in423508TransferwithCase #StudentCallerAsked aWork RelatedQuestion inthe GroupChatCreated aCall BackRequestGISTrainingEmailReceiveda Chat inGenesysProcessedan Emailfrom anAccountManagerReceivedan EmailinGenesysOpened aCaseUnder6001TransfertoEventsTransfer toNORUSWith aCase #Unauthorizedunder an EATransferto SalesTransferto CSLeave aReassignmentRequestDirect a Callor Email toInternationalDistributorTransfertoEmployeeHad toReach Outto GroupLeadsReceiveda consultcall fromCSTransfer toNORUS/FROMStandardReceived aCallRegarding aClosed CaseProcesseda Mule -SupportEmailOn Holdwith Salesfor 5MinutesNewContactnot in423508TransferwithCase #StudentCallerAsked aWork RelatedQuestion inthe GroupChatCreated aCall BackRequestGISTrainingEmailReceiveda Chat inGenesysProcessedan Emailfrom anAccountManagerReceivedan EmailinGenesysOpened aCaseUnder6001TransfertoEventsTransfer toNORUSWith aCase #Unauthorizedunder an EATransferto SalesTransferto CSLeave aReassignmentRequest

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Direct a Call or Email to International Distributor
  2. Transfer to Employee
  3. Had to Reach Out to Group Leads
  4. Received a consult call from CS
  5. Transfer to NORUS/FROM Standard
  6. Received a Call Regarding a Closed Case
  7. Processed a Mule - Support Email
  8. On Hold with Sales for 5 Minutes
  9. New Contact not in 423508
  10. Transfer with Case #
  11. Student Caller
  12. Asked a Work Related Question in the Group Chat
  13. Created a Call Back Request
  14. GIS Training Email
  15. Received a Chat in Genesys
  16. Processed an Email from an Account Manager
  17. Received an Email in Genesys
  18. Opened a Case Under 6001
  19. Transfer to Events
  20. Transfer to NORUS With a Case #
  21. Unauthorized under an EA
  22. Transfer to Sales
  23. Transfer to CS
  24. Leave a Reassignment Request