Receiveda Chat inGenesysDirect a Callor Email toInternationalDistributorHad toReach Outto GroupLeadsAsked aWork RelatedQuestion inthe GroupChatOpened aCaseUnder6001TransferwithCase #StudentCallerTransfer toNORUSWith aCase #NewContactnot in423508Leave aReassignmentRequestUnauthorizedunder an EAReceivedan EmailinGenesysGISTrainingEmailReceiveda consultcall fromCSProcesseda Mule -SupportEmailReceived aCallRegarding aClosed CaseTransferto CSProcessedan Emailfrom anAccountManagerTransfertoEmployeeOn Holdwith Salesfor 5MinutesTransfer toNORUS/FROMStandardTransferto SalesTransfertoEventsCreated aCall BackRequestReceiveda Chat inGenesysDirect a Callor Email toInternationalDistributorHad toReach Outto GroupLeadsAsked aWork RelatedQuestion inthe GroupChatOpened aCaseUnder6001TransferwithCase #StudentCallerTransfer toNORUSWith aCase #NewContactnot in423508Leave aReassignmentRequestUnauthorizedunder an EAReceivedan EmailinGenesysGISTrainingEmailReceiveda consultcall fromCSProcesseda Mule -SupportEmailReceived aCallRegarding aClosed CaseTransferto CSProcessedan Emailfrom anAccountManagerTransfertoEmployeeOn Holdwith Salesfor 5MinutesTransfer toNORUS/FROMStandardTransferto SalesTransfertoEventsCreated aCall BackRequest

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a Chat in Genesys
  2. Direct a Call or Email to International Distributor
  3. Had to Reach Out to Group Leads
  4. Asked a Work Related Question in the Group Chat
  5. Opened a Case Under 6001
  6. Transfer with Case #
  7. Student Caller
  8. Transfer to NORUS With a Case #
  9. New Contact not in 423508
  10. Leave a Reassignment Request
  11. Unauthorized under an EA
  12. Received an Email in Genesys
  13. GIS Training Email
  14. Received a consult call from CS
  15. Processed a Mule - Support Email
  16. Received a Call Regarding a Closed Case
  17. Transfer to CS
  18. Processed an Email from an Account Manager
  19. Transfer to Employee
  20. On Hold with Sales for 5 Minutes
  21. Transfer to NORUS/FROM Standard
  22. Transfer to Sales
  23. Transfer to Events
  24. Created a Call Back Request