Receiveda Chat inGenesysReceiveda consultcall fromCSOpened aCaseUnder6001Receivedan EmailinGenesysNewContactnot in423508Transfer toNORUSWith aCase #TransfertoEmployeeAsked aWork RelatedQuestion inthe GroupChatDirect a Callor Email toInternationalDistributorTransferto SalesProcesseda Mule -SupportEmailTransferto CSStudentCallerLeave aReassignmentRequestReceived aCallRegarding aClosed CaseHad toReach Outto GroupLeadsUnauthorizedunder an EATransfertoEventsProcessedan Emailfrom anAccountManagerTransferwithCase #Created aCall BackRequestTransfer toNORUS/FROMStandardGISTrainingEmailOn Holdwith Salesfor 5MinutesReceiveda Chat inGenesysReceiveda consultcall fromCSOpened aCaseUnder6001Receivedan EmailinGenesysNewContactnot in423508Transfer toNORUSWith aCase #TransfertoEmployeeAsked aWork RelatedQuestion inthe GroupChatDirect a Callor Email toInternationalDistributorTransferto SalesProcesseda Mule -SupportEmailTransferto CSStudentCallerLeave aReassignmentRequestReceived aCallRegarding aClosed CaseHad toReach Outto GroupLeadsUnauthorizedunder an EATransfertoEventsProcessedan Emailfrom anAccountManagerTransferwithCase #Created aCall BackRequestTransfer toNORUS/FROMStandardGISTrainingEmailOn Holdwith Salesfor 5Minutes

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a Chat in Genesys
  2. Received a consult call from CS
  3. Opened a Case Under 6001
  4. Received an Email in Genesys
  5. New Contact not in 423508
  6. Transfer to NORUS With a Case #
  7. Transfer to Employee
  8. Asked a Work Related Question in the Group Chat
  9. Direct a Call or Email to International Distributor
  10. Transfer to Sales
  11. Processed a Mule - Support Email
  12. Transfer to CS
  13. Student Caller
  14. Leave a Reassignment Request
  15. Received a Call Regarding a Closed Case
  16. Had to Reach Out to Group Leads
  17. Unauthorized under an EA
  18. Transfer to Events
  19. Processed an Email from an Account Manager
  20. Transfer with Case #
  21. Created a Call Back Request
  22. Transfer to NORUS/FROM Standard
  23. GIS Training Email
  24. On Hold with Sales for 5 Minutes