Opened aCaseUnder6001Asked aWork RelatedQuestion inthe GroupChatTransferto SalesTransferwithCase #Transferto CSGISTrainingEmailReceiveda Chat inGenesysReceived aCallRegarding aClosed CaseReceivedan EmailinGenesysUnauthorizedunder an EATransfertoEmployeeTransfer toNORUSWith aCase #TransfertoEventsReceiveda consultcall fromCSProcesseda Mule -SupportEmailStudentCallerHad toReach Outto GroupLeadsCreated aCall BackRequestLeave aReassignmentRequestOn Holdwith Salesfor 5MinutesNewContactnot in423508Direct a Callor Email toInternationalDistributorTransfer toNORUS/FROMStandardProcessedan Emailfrom anAccountManagerOpened aCaseUnder6001Asked aWork RelatedQuestion inthe GroupChatTransferto SalesTransferwithCase #Transferto CSGISTrainingEmailReceiveda Chat inGenesysReceived aCallRegarding aClosed CaseReceivedan EmailinGenesysUnauthorizedunder an EATransfertoEmployeeTransfer toNORUSWith aCase #TransfertoEventsReceiveda consultcall fromCSProcesseda Mule -SupportEmailStudentCallerHad toReach Outto GroupLeadsCreated aCall BackRequestLeave aReassignmentRequestOn Holdwith Salesfor 5MinutesNewContactnot in423508Direct a Callor Email toInternationalDistributorTransfer toNORUS/FROMStandardProcessedan Emailfrom anAccountManager

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Opened a Case Under 6001
  2. Asked a Work Related Question in the Group Chat
  3. Transfer to Sales
  4. Transfer with Case #
  5. Transfer to CS
  6. GIS Training Email
  7. Received a Chat in Genesys
  8. Received a Call Regarding a Closed Case
  9. Received an Email in Genesys
  10. Unauthorized under an EA
  11. Transfer to Employee
  12. Transfer to NORUS With a Case #
  13. Transfer to Events
  14. Received a consult call from CS
  15. Processed a Mule - Support Email
  16. Student Caller
  17. Had to Reach Out to Group Leads
  18. Created a Call Back Request
  19. Leave a Reassignment Request
  20. On Hold with Sales for 5 Minutes
  21. New Contact not in 423508
  22. Direct a Call or Email to International Distributor
  23. Transfer to NORUS/FROM Standard
  24. Processed an Email from an Account Manager