Transferto SalesTransfer toNORUS/FROMStandardProcesseda Mule -SupportEmailHad toReach Outto GroupLeadsTransferto CSLeave aReassignmentRequestTransfertoEventsAsked aWork RelatedQuestion inthe GroupChatOn Holdwith Salesfor 5MinutesNewContactnot in423508Receiveda consultcall fromCSTransferwithCase #TransfertoEmployeeGISTrainingEmailCreated aCall BackRequestOpened aCaseUnder6001Processedan Emailfrom anAccountManagerUnauthorizedunder an EAReceivedan EmailinGenesysReceived aCallRegarding aClosed CaseStudentCallerReceiveda Chat inGenesysTransfer toNORUSWith aCase #Direct a Callor Email toInternationalDistributorTransferto SalesTransfer toNORUS/FROMStandardProcesseda Mule -SupportEmailHad toReach Outto GroupLeadsTransferto CSLeave aReassignmentRequestTransfertoEventsAsked aWork RelatedQuestion inthe GroupChatOn Holdwith Salesfor 5MinutesNewContactnot in423508Receiveda consultcall fromCSTransferwithCase #TransfertoEmployeeGISTrainingEmailCreated aCall BackRequestOpened aCaseUnder6001Processedan Emailfrom anAccountManagerUnauthorizedunder an EAReceivedan EmailinGenesysReceived aCallRegarding aClosed CaseStudentCallerReceiveda Chat inGenesysTransfer toNORUSWith aCase #Direct a Callor Email toInternationalDistributor

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Sales
  2. Transfer to NORUS/FROM Standard
  3. Processed a Mule - Support Email
  4. Had to Reach Out to Group Leads
  5. Transfer to CS
  6. Leave a Reassignment Request
  7. Transfer to Events
  8. Asked a Work Related Question in the Group Chat
  9. On Hold with Sales for 5 Minutes
  10. New Contact not in 423508
  11. Received a consult call from CS
  12. Transfer with Case #
  13. Transfer to Employee
  14. GIS Training Email
  15. Created a Call Back Request
  16. Opened a Case Under 6001
  17. Processed an Email from an Account Manager
  18. Unauthorized under an EA
  19. Received an Email in Genesys
  20. Received a Call Regarding a Closed Case
  21. Student Caller
  22. Received a Chat in Genesys
  23. Transfer to NORUS With a Case #
  24. Direct a Call or Email to International Distributor