TransfertoEmployeeLeave aReassignmentRequestCreated aCall BackRequestTransferto CSReceived aCallRegarding aClosed CaseDirect a Callor Email toInternationalDistributorOn Holdwith Salesfor 5MinutesReceiveda Chat inGenesysStudentCallerReceiveda consultcall fromCSProcessedan Emailfrom anAccountManagerHad toReach Outto GroupLeadsTransfer toNORUS/FROMStandardTransfer toNORUSWith aCase #Receivedan EmailinGenesysNewContactnot in423508Asked aWork RelatedQuestion inthe GroupChatTransfertoEventsOpened aCaseUnder6001Transferto SalesUnauthorizedunder an EAGISTrainingEmailProcesseda Mule -SupportEmailTransferwithCase #TransfertoEmployeeLeave aReassignmentRequestCreated aCall BackRequestTransferto CSReceived aCallRegarding aClosed CaseDirect a Callor Email toInternationalDistributorOn Holdwith Salesfor 5MinutesReceiveda Chat inGenesysStudentCallerReceiveda consultcall fromCSProcessedan Emailfrom anAccountManagerHad toReach Outto GroupLeadsTransfer toNORUS/FROMStandardTransfer toNORUSWith aCase #Receivedan EmailinGenesysNewContactnot in423508Asked aWork RelatedQuestion inthe GroupChatTransfertoEventsOpened aCaseUnder6001Transferto SalesUnauthorizedunder an EAGISTrainingEmailProcesseda Mule -SupportEmailTransferwithCase #

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Employee
  2. Leave a Reassignment Request
  3. Created a Call Back Request
  4. Transfer to CS
  5. Received a Call Regarding a Closed Case
  6. Direct a Call or Email to International Distributor
  7. On Hold with Sales for 5 Minutes
  8. Received a Chat in Genesys
  9. Student Caller
  10. Received a consult call from CS
  11. Processed an Email from an Account Manager
  12. Had to Reach Out to Group Leads
  13. Transfer to NORUS/FROM Standard
  14. Transfer to NORUS With a Case #
  15. Received an Email in Genesys
  16. New Contact not in 423508
  17. Asked a Work Related Question in the Group Chat
  18. Transfer to Events
  19. Opened a Case Under 6001
  20. Transfer to Sales
  21. Unauthorized under an EA
  22. GIS Training Email
  23. Processed a Mule - Support Email
  24. Transfer with Case #