Transfer toNORUS/FROMStandardReceived aCallRegarding aClosed CaseProcessedan Emailfrom anAccountManagerOn Holdwith Salesfor 5MinutesGISTrainingEmailHad toReach Outto GroupLeadsProcesseda Mule -SupportEmailReceivedan EmailinGenesysAsked aWork RelatedQuestion inthe GroupChatTransfertoEventsDirect a Callor Email toInternationalDistributorNewContactnot in423508Transferto SalesReceiveda consultcall fromCSTransferto CSStudentCallerLeave aReassignmentRequestUnauthorizedunder an EACreated aCall BackRequestTransferwithCase #Opened aCaseUnder6001Transfer toNORUSWith aCase #Receiveda Chat inGenesysTransfertoEmployeeTransfer toNORUS/FROMStandardReceived aCallRegarding aClosed CaseProcessedan Emailfrom anAccountManagerOn Holdwith Salesfor 5MinutesGISTrainingEmailHad toReach Outto GroupLeadsProcesseda Mule -SupportEmailReceivedan EmailinGenesysAsked aWork RelatedQuestion inthe GroupChatTransfertoEventsDirect a Callor Email toInternationalDistributorNewContactnot in423508Transferto SalesReceiveda consultcall fromCSTransferto CSStudentCallerLeave aReassignmentRequestUnauthorizedunder an EACreated aCall BackRequestTransferwithCase #Opened aCaseUnder6001Transfer toNORUSWith aCase #Receiveda Chat inGenesysTransfertoEmployee

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to NORUS/FROM Standard
  2. Received a Call Regarding a Closed Case
  3. Processed an Email from an Account Manager
  4. On Hold with Sales for 5 Minutes
  5. GIS Training Email
  6. Had to Reach Out to Group Leads
  7. Processed a Mule - Support Email
  8. Received an Email in Genesys
  9. Asked a Work Related Question in the Group Chat
  10. Transfer to Events
  11. Direct a Call or Email to International Distributor
  12. New Contact not in 423508
  13. Transfer to Sales
  14. Received a consult call from CS
  15. Transfer to CS
  16. Student Caller
  17. Leave a Reassignment Request
  18. Unauthorized under an EA
  19. Created a Call Back Request
  20. Transfer with Case #
  21. Opened a Case Under 6001
  22. Transfer to NORUS With a Case #
  23. Received a Chat in Genesys
  24. Transfer to Employee