Processedan Emailfrom anAccountManagerUnauthorizedunder an EALeave aReassignmentRequestTransfer toNORUSWith aCase #Had toReach Outto GroupLeadsAsked aWork RelatedQuestion inthe GroupChatProcesseda Mule -SupportEmailNewContactnot in423508Transferto CSReceiveda Chat inGenesysOpened aCaseUnder6001TransfertoEmployeeTransfer toNORUS/FROMStandardCreated aCall BackRequestDirect a Callor Email toInternationalDistributorTransferto SalesReceived aCallRegarding aClosed CaseGISTrainingEmailReceiveda consultcall fromCSOn Holdwith Salesfor 5MinutesTransferwithCase #StudentCallerTransfertoEventsReceivedan EmailinGenesysProcessedan Emailfrom anAccountManagerUnauthorizedunder an EALeave aReassignmentRequestTransfer toNORUSWith aCase #Had toReach Outto GroupLeadsAsked aWork RelatedQuestion inthe GroupChatProcesseda Mule -SupportEmailNewContactnot in423508Transferto CSReceiveda Chat inGenesysOpened aCaseUnder6001TransfertoEmployeeTransfer toNORUS/FROMStandardCreated aCall BackRequestDirect a Callor Email toInternationalDistributorTransferto SalesReceived aCallRegarding aClosed CaseGISTrainingEmailReceiveda consultcall fromCSOn Holdwith Salesfor 5MinutesTransferwithCase #StudentCallerTransfertoEventsReceivedan EmailinGenesys

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Processed an Email from an Account Manager
  2. Unauthorized under an EA
  3. Leave a Reassignment Request
  4. Transfer to NORUS With a Case #
  5. Had to Reach Out to Group Leads
  6. Asked a Work Related Question in the Group Chat
  7. Processed a Mule - Support Email
  8. New Contact not in 423508
  9. Transfer to CS
  10. Received a Chat in Genesys
  11. Opened a Case Under 6001
  12. Transfer to Employee
  13. Transfer to NORUS/FROM Standard
  14. Created a Call Back Request
  15. Direct a Call or Email to International Distributor
  16. Transfer to Sales
  17. Received a Call Regarding a Closed Case
  18. GIS Training Email
  19. Received a consult call from CS
  20. On Hold with Sales for 5 Minutes
  21. Transfer with Case #
  22. Student Caller
  23. Transfer to Events
  24. Received an Email in Genesys