TransfertoEmployeeReceiveda consultcall fromCSDirect a Callor Email toInternationalDistributorHad toReach Outto GroupLeadsTransfer toNORUSWith aCase #NewContactnot in423508Processedan Emailfrom anAccountManagerGISTrainingEmailStudentCallerAsked aWork RelatedQuestion inthe GroupChatOn Holdwith Salesfor 5MinutesReceived aCallRegarding aClosed CaseLeave aReassignmentRequestTransfertoEventsTransferto SalesUnauthorizedunder an EATransferto CSReceivedan EmailinGenesysCreated aCall BackRequestTransferwithCase #Opened aCaseUnder6001Transfer toNORUS/FROMStandardProcesseda Mule -SupportEmailReceiveda Chat inGenesysTransfertoEmployeeReceiveda consultcall fromCSDirect a Callor Email toInternationalDistributorHad toReach Outto GroupLeadsTransfer toNORUSWith aCase #NewContactnot in423508Processedan Emailfrom anAccountManagerGISTrainingEmailStudentCallerAsked aWork RelatedQuestion inthe GroupChatOn Holdwith Salesfor 5MinutesReceived aCallRegarding aClosed CaseLeave aReassignmentRequestTransfertoEventsTransferto SalesUnauthorizedunder an EATransferto CSReceivedan EmailinGenesysCreated aCall BackRequestTransferwithCase #Opened aCaseUnder6001Transfer toNORUS/FROMStandardProcesseda Mule -SupportEmailReceiveda Chat inGenesys

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Employee
  2. Received a consult call from CS
  3. Direct a Call or Email to International Distributor
  4. Had to Reach Out to Group Leads
  5. Transfer to NORUS With a Case #
  6. New Contact not in 423508
  7. Processed an Email from an Account Manager
  8. GIS Training Email
  9. Student Caller
  10. Asked a Work Related Question in the Group Chat
  11. On Hold with Sales for 5 Minutes
  12. Received a Call Regarding a Closed Case
  13. Leave a Reassignment Request
  14. Transfer to Events
  15. Transfer to Sales
  16. Unauthorized under an EA
  17. Transfer to CS
  18. Received an Email in Genesys
  19. Created a Call Back Request
  20. Transfer with Case #
  21. Opened a Case Under 6001
  22. Transfer to NORUS/FROM Standard
  23. Processed a Mule - Support Email
  24. Received a Chat in Genesys