Received aCallRegarding aClosed CaseStudentCallerTransfer toNORUSWith aCase #Processeda Mule -SupportEmailTransferto CSNewContactnot in423508Created aCall BackRequestProcessedan Emailfrom anAccountManagerGISTrainingEmailLeave aReassignmentRequestDirect a Callor Email toInternationalDistributorTransferwithCase #Receiveda Chat inGenesysHad toReach Outto GroupLeadsAsked aWork RelatedQuestion inthe GroupChatOpened aCaseUnder6001Receiveda consultcall fromCSOn Holdwith Salesfor 5MinutesTransferto SalesUnauthorizedunder an EATransfertoEventsReceivedan EmailinGenesysTransfertoEmployeeTransfer toNORUS/FROMStandardReceived aCallRegarding aClosed CaseStudentCallerTransfer toNORUSWith aCase #Processeda Mule -SupportEmailTransferto CSNewContactnot in423508Created aCall BackRequestProcessedan Emailfrom anAccountManagerGISTrainingEmailLeave aReassignmentRequestDirect a Callor Email toInternationalDistributorTransferwithCase #Receiveda Chat inGenesysHad toReach Outto GroupLeadsAsked aWork RelatedQuestion inthe GroupChatOpened aCaseUnder6001Receiveda consultcall fromCSOn Holdwith Salesfor 5MinutesTransferto SalesUnauthorizedunder an EATransfertoEventsReceivedan EmailinGenesysTransfertoEmployeeTransfer toNORUS/FROMStandard

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a Call Regarding a Closed Case
  2. Student Caller
  3. Transfer to NORUS With a Case #
  4. Processed a Mule - Support Email
  5. Transfer to CS
  6. New Contact not in 423508
  7. Created a Call Back Request
  8. Processed an Email from an Account Manager
  9. GIS Training Email
  10. Leave a Reassignment Request
  11. Direct a Call or Email to International Distributor
  12. Transfer with Case #
  13. Received a Chat in Genesys
  14. Had to Reach Out to Group Leads
  15. Asked a Work Related Question in the Group Chat
  16. Opened a Case Under 6001
  17. Received a consult call from CS
  18. On Hold with Sales for 5 Minutes
  19. Transfer to Sales
  20. Unauthorized under an EA
  21. Transfer to Events
  22. Received an Email in Genesys
  23. Transfer to Employee
  24. Transfer to NORUS/FROM Standard