Unauthorizedunder an EACreated aCall BackRequestTransferto SalesTransfertoEmployeeReceivedan EmailinGenesysReceiveda Chat inGenesysProcessedan Emailfrom anAccountManagerTransferto CSReceiveda consultcall fromCSOn Holdwith Salesfor 5MinutesDirect a Callor Email toInternationalDistributorStudentCallerLeave aReassignmentRequestTransferwithCase #Received aCallRegarding aClosed CaseHad toReach Outto GroupLeadsOpened aCaseUnder6001Asked aWork RelatedQuestion inthe GroupChatProcesseda Mule -SupportEmailTransfer toNORUS/FROMStandardTransfer toNORUSWith aCase #TransfertoEventsNewContactnot in423508GISTrainingEmailUnauthorizedunder an EACreated aCall BackRequestTransferto SalesTransfertoEmployeeReceivedan EmailinGenesysReceiveda Chat inGenesysProcessedan Emailfrom anAccountManagerTransferto CSReceiveda consultcall fromCSOn Holdwith Salesfor 5MinutesDirect a Callor Email toInternationalDistributorStudentCallerLeave aReassignmentRequestTransferwithCase #Received aCallRegarding aClosed CaseHad toReach Outto GroupLeadsOpened aCaseUnder6001Asked aWork RelatedQuestion inthe GroupChatProcesseda Mule -SupportEmailTransfer toNORUS/FROMStandardTransfer toNORUSWith aCase #TransfertoEventsNewContactnot in423508GISTrainingEmail

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Unauthorized under an EA
  2. Created a Call Back Request
  3. Transfer to Sales
  4. Transfer to Employee
  5. Received an Email in Genesys
  6. Received a Chat in Genesys
  7. Processed an Email from an Account Manager
  8. Transfer to CS
  9. Received a consult call from CS
  10. On Hold with Sales for 5 Minutes
  11. Direct a Call or Email to International Distributor
  12. Student Caller
  13. Leave a Reassignment Request
  14. Transfer with Case #
  15. Received a Call Regarding a Closed Case
  16. Had to Reach Out to Group Leads
  17. Opened a Case Under 6001
  18. Asked a Work Related Question in the Group Chat
  19. Processed a Mule - Support Email
  20. Transfer to NORUS/FROM Standard
  21. Transfer to NORUS With a Case #
  22. Transfer to Events
  23. New Contact not in 423508
  24. GIS Training Email