TransfertoEventsUnauthorizedunder an EAReceiveda consultcall fromCSReceivedan EmailinGenesysTransfer toNORUSWith aCase #TransfertoEmployeeNewContactnot in423508StudentCallerProcesseda Mule -SupportEmailTransfer toNORUS/FROMStandardTransferwithCase #Asked aWork RelatedQuestion inthe GroupChatCreated aCall BackRequestGISTrainingEmailProcessedan Emailfrom anAccountManagerOpened aCaseUnder6001Leave aReassignmentRequestDirect a Callor Email toInternationalDistributorReceived aCallRegarding aClosed CaseTransferto SalesOn Holdwith Salesfor 5MinutesHad toReach Outto GroupLeadsTransferto CSReceiveda Chat inGenesysTransfertoEventsUnauthorizedunder an EAReceiveda consultcall fromCSReceivedan EmailinGenesysTransfer toNORUSWith aCase #TransfertoEmployeeNewContactnot in423508StudentCallerProcesseda Mule -SupportEmailTransfer toNORUS/FROMStandardTransferwithCase #Asked aWork RelatedQuestion inthe GroupChatCreated aCall BackRequestGISTrainingEmailProcessedan Emailfrom anAccountManagerOpened aCaseUnder6001Leave aReassignmentRequestDirect a Callor Email toInternationalDistributorReceived aCallRegarding aClosed CaseTransferto SalesOn Holdwith Salesfor 5MinutesHad toReach Outto GroupLeadsTransferto CSReceiveda Chat inGenesys

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Events
  2. Unauthorized under an EA
  3. Received a consult call from CS
  4. Received an Email in Genesys
  5. Transfer to NORUS With a Case #
  6. Transfer to Employee
  7. New Contact not in 423508
  8. Student Caller
  9. Processed a Mule - Support Email
  10. Transfer to NORUS/FROM Standard
  11. Transfer with Case #
  12. Asked a Work Related Question in the Group Chat
  13. Created a Call Back Request
  14. GIS Training Email
  15. Processed an Email from an Account Manager
  16. Opened a Case Under 6001
  17. Leave a Reassignment Request
  18. Direct a Call or Email to International Distributor
  19. Received a Call Regarding a Closed Case
  20. Transfer to Sales
  21. On Hold with Sales for 5 Minutes
  22. Had to Reach Out to Group Leads
  23. Transfer to CS
  24. Received a Chat in Genesys