TransferwithCase #TransfertoEventsLeave aReassignmentRequestDirect a Callor Email toInternationalDistributorReceived aCallRegarding aClosed CaseNewContactnot in423508Processedan Emailfrom anAccountManagerTransfer toNORUS/FROMStandardOn Holdwith Salesfor 5MinutesStudentCallerUnauthorizedunder an EAAsked aWork RelatedQuestion inthe GroupChatGISTrainingEmailTransferto CSTransferto SalesReceiveda consultcall fromCSReceivedan EmailinGenesysReceiveda Chat inGenesysOpened aCaseUnder6001Transfer toNORUSWith aCase #Processeda Mule -SupportEmailHad toReach Outto GroupLeadsCreated aCall BackRequestTransfertoEmployeeTransferwithCase #TransfertoEventsLeave aReassignmentRequestDirect a Callor Email toInternationalDistributorReceived aCallRegarding aClosed CaseNewContactnot in423508Processedan Emailfrom anAccountManagerTransfer toNORUS/FROMStandardOn Holdwith Salesfor 5MinutesStudentCallerUnauthorizedunder an EAAsked aWork RelatedQuestion inthe GroupChatGISTrainingEmailTransferto CSTransferto SalesReceiveda consultcall fromCSReceivedan EmailinGenesysReceiveda Chat inGenesysOpened aCaseUnder6001Transfer toNORUSWith aCase #Processeda Mule -SupportEmailHad toReach Outto GroupLeadsCreated aCall BackRequestTransfertoEmployee

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer with Case #
  2. Transfer to Events
  3. Leave a Reassignment Request
  4. Direct a Call or Email to International Distributor
  5. Received a Call Regarding a Closed Case
  6. New Contact not in 423508
  7. Processed an Email from an Account Manager
  8. Transfer to NORUS/FROM Standard
  9. On Hold with Sales for 5 Minutes
  10. Student Caller
  11. Unauthorized under an EA
  12. Asked a Work Related Question in the Group Chat
  13. GIS Training Email
  14. Transfer to CS
  15. Transfer to Sales
  16. Received a consult call from CS
  17. Received an Email in Genesys
  18. Received a Chat in Genesys
  19. Opened a Case Under 6001
  20. Transfer to NORUS With a Case #
  21. Processed a Mule - Support Email
  22. Had to Reach Out to Group Leads
  23. Created a Call Back Request
  24. Transfer to Employee