StudentCallerReceiveda Chat inGenesysTransfertoEventsReceivedan EmailinGenesysCreated aCall BackRequestNewContactnot in423508Unauthorizedunder an EAGISTrainingEmailLeave aReassignmentRequestTransferwithCase #Transfer toNORUS/FROMStandardAsked aWork RelatedQuestion inthe GroupChatOpened aCaseUnder6001Received aCallRegarding aClosed CaseProcessedan Emailfrom anAccountManagerHad toReach Outto GroupLeadsReceiveda consultcall fromCSOn Holdwith Salesfor 5MinutesTransferto SalesTransfer toNORUSWith aCase #TransfertoEmployeeProcesseda Mule -SupportEmailDirect a Callor Email toInternationalDistributorTransferto CSStudentCallerReceiveda Chat inGenesysTransfertoEventsReceivedan EmailinGenesysCreated aCall BackRequestNewContactnot in423508Unauthorizedunder an EAGISTrainingEmailLeave aReassignmentRequestTransferwithCase #Transfer toNORUS/FROMStandardAsked aWork RelatedQuestion inthe GroupChatOpened aCaseUnder6001Received aCallRegarding aClosed CaseProcessedan Emailfrom anAccountManagerHad toReach Outto GroupLeadsReceiveda consultcall fromCSOn Holdwith Salesfor 5MinutesTransferto SalesTransfer toNORUSWith aCase #TransfertoEmployeeProcesseda Mule -SupportEmailDirect a Callor Email toInternationalDistributorTransferto CS

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Student Caller
  2. Received a Chat in Genesys
  3. Transfer to Events
  4. Received an Email in Genesys
  5. Created a Call Back Request
  6. New Contact not in 423508
  7. Unauthorized under an EA
  8. GIS Training Email
  9. Leave a Reassignment Request
  10. Transfer with Case #
  11. Transfer to NORUS/FROM Standard
  12. Asked a Work Related Question in the Group Chat
  13. Opened a Case Under 6001
  14. Received a Call Regarding a Closed Case
  15. Processed an Email from an Account Manager
  16. Had to Reach Out to Group Leads
  17. Received a consult call from CS
  18. On Hold with Sales for 5 Minutes
  19. Transfer to Sales
  20. Transfer to NORUS With a Case #
  21. Transfer to Employee
  22. Processed a Mule - Support Email
  23. Direct a Call or Email to International Distributor
  24. Transfer to CS