Transferto CSGISTrainingEmailLeave aReassignmentRequestTransfer toNORUSWith aCase #Asked aWork RelatedQuestion inthe GroupChatTransferwithCase #Transfer toNORUS/FROMStandardNewContactnot in423508Processedan Emailfrom anAccountManagerReceiveda consultcall fromCSTransfertoEventsStudentCallerTransferto SalesReceivedan EmailinGenesysReceived aCallRegarding aClosed CaseOn Holdwith Salesfor 5MinutesProcesseda Mule -SupportEmailUnauthorizedunder an EADirect a Callor Email toInternationalDistributorTransfertoEmployeeOpened aCaseUnder6001Had toReach Outto GroupLeadsCreated aCall BackRequestReceiveda Chat inGenesysTransferto CSGISTrainingEmailLeave aReassignmentRequestTransfer toNORUSWith aCase #Asked aWork RelatedQuestion inthe GroupChatTransferwithCase #Transfer toNORUS/FROMStandardNewContactnot in423508Processedan Emailfrom anAccountManagerReceiveda consultcall fromCSTransfertoEventsStudentCallerTransferto SalesReceivedan EmailinGenesysReceived aCallRegarding aClosed CaseOn Holdwith Salesfor 5MinutesProcesseda Mule -SupportEmailUnauthorizedunder an EADirect a Callor Email toInternationalDistributorTransfertoEmployeeOpened aCaseUnder6001Had toReach Outto GroupLeadsCreated aCall BackRequestReceiveda Chat inGenesys

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to CS
  2. GIS Training Email
  3. Leave a Reassignment Request
  4. Transfer to NORUS With a Case #
  5. Asked a Work Related Question in the Group Chat
  6. Transfer with Case #
  7. Transfer to NORUS/FROM Standard
  8. New Contact not in 423508
  9. Processed an Email from an Account Manager
  10. Received a consult call from CS
  11. Transfer to Events
  12. Student Caller
  13. Transfer to Sales
  14. Received an Email in Genesys
  15. Received a Call Regarding a Closed Case
  16. On Hold with Sales for 5 Minutes
  17. Processed a Mule - Support Email
  18. Unauthorized under an EA
  19. Direct a Call or Email to International Distributor
  20. Transfer to Employee
  21. Opened a Case Under 6001
  22. Had to Reach Out to Group Leads
  23. Created a Call Back Request
  24. Received a Chat in Genesys