Receiveda Chat inGenesysOpened aCaseUnder6001Unauthorizedunder an EATransfer toNORUS/FROMStandardTransferto CSProcessedan Emailfrom anAccountManagerDirect a Callor Email toInternationalDistributorGISTrainingEmailTransfertoEventsTransfertoEmployeeHad toReach Outto GroupLeadsProcesseda Mule -SupportEmailCreated aCall BackRequestOn Holdwith Salesfor 5MinutesTransferto SalesAsked aWork RelatedQuestion inthe GroupChatReceivedan EmailinGenesysStudentCallerLeave aReassignmentRequestNewContactnot in423508Received aCallRegarding aClosed CaseTransferwithCase #Transfer toNORUSWith aCase #Receiveda consultcall fromCSReceiveda Chat inGenesysOpened aCaseUnder6001Unauthorizedunder an EATransfer toNORUS/FROMStandardTransferto CSProcessedan Emailfrom anAccountManagerDirect a Callor Email toInternationalDistributorGISTrainingEmailTransfertoEventsTransfertoEmployeeHad toReach Outto GroupLeadsProcesseda Mule -SupportEmailCreated aCall BackRequestOn Holdwith Salesfor 5MinutesTransferto SalesAsked aWork RelatedQuestion inthe GroupChatReceivedan EmailinGenesysStudentCallerLeave aReassignmentRequestNewContactnot in423508Received aCallRegarding aClosed CaseTransferwithCase #Transfer toNORUSWith aCase #Receiveda consultcall fromCS

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a Chat in Genesys
  2. Opened a Case Under 6001
  3. Unauthorized under an EA
  4. Transfer to NORUS/FROM Standard
  5. Transfer to CS
  6. Processed an Email from an Account Manager
  7. Direct a Call or Email to International Distributor
  8. GIS Training Email
  9. Transfer to Events
  10. Transfer to Employee
  11. Had to Reach Out to Group Leads
  12. Processed a Mule - Support Email
  13. Created a Call Back Request
  14. On Hold with Sales for 5 Minutes
  15. Transfer to Sales
  16. Asked a Work Related Question in the Group Chat
  17. Received an Email in Genesys
  18. Student Caller
  19. Leave a Reassignment Request
  20. New Contact not in 423508
  21. Received a Call Regarding a Closed Case
  22. Transfer with Case #
  23. Transfer to NORUS With a Case #
  24. Received a consult call from CS