Asked aWork RelatedQuestion inthe GroupChatGISTrainingEmailUnauthorizedunder an EALeave aReassignmentRequestProcessedan Emailfrom anAccountManagerCreated aCall BackRequestTransferwithCase #Processeda Mule -SupportEmailNewContactnot in423508TransfertoEventsReceiveda Chat inGenesysDirect a Callor Email toInternationalDistributorOpened aCaseUnder6001Had toReach Outto GroupLeadsReceived aCallRegarding aClosed CaseTransfer toNORUSWith aCase #Transferto CSTransfertoEmployeeReceivedan EmailinGenesysTransferto SalesStudentCallerReceiveda consultcall fromCSOn Holdwith Salesfor 5MinutesTransfer toNORUS/FROMStandardAsked aWork RelatedQuestion inthe GroupChatGISTrainingEmailUnauthorizedunder an EALeave aReassignmentRequestProcessedan Emailfrom anAccountManagerCreated aCall BackRequestTransferwithCase #Processeda Mule -SupportEmailNewContactnot in423508TransfertoEventsReceiveda Chat inGenesysDirect a Callor Email toInternationalDistributorOpened aCaseUnder6001Had toReach Outto GroupLeadsReceived aCallRegarding aClosed CaseTransfer toNORUSWith aCase #Transferto CSTransfertoEmployeeReceivedan EmailinGenesysTransferto SalesStudentCallerReceiveda consultcall fromCSOn Holdwith Salesfor 5MinutesTransfer toNORUS/FROMStandard

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked a Work Related Question in the Group Chat
  2. GIS Training Email
  3. Unauthorized under an EA
  4. Leave a Reassignment Request
  5. Processed an Email from an Account Manager
  6. Created a Call Back Request
  7. Transfer with Case #
  8. Processed a Mule - Support Email
  9. New Contact not in 423508
  10. Transfer to Events
  11. Received a Chat in Genesys
  12. Direct a Call or Email to International Distributor
  13. Opened a Case Under 6001
  14. Had to Reach Out to Group Leads
  15. Received a Call Regarding a Closed Case
  16. Transfer to NORUS With a Case #
  17. Transfer to CS
  18. Transfer to Employee
  19. Received an Email in Genesys
  20. Transfer to Sales
  21. Student Caller
  22. Received a consult call from CS
  23. On Hold with Sales for 5 Minutes
  24. Transfer to NORUS/FROM Standard