Transfer toNORUS/FROMStandardTransfer toNORUSWith aCase #TransferwithCase #Direct a Callor Email toInternationalDistributorReceiveda Chat inGenesysProcessedan Emailfrom anAccountManagerCreated aCall BackRequestNewContactnot in423508Opened aCaseUnder6001Unauthorizedunder an EATransferto CSTransfertoEmployeeReceivedan EmailinGenesysOn Holdwith Salesfor 5MinutesAsked aWork RelatedQuestion inthe GroupChatProcesseda Mule -SupportEmailReceived aCallRegarding aClosed CaseLeave aReassignmentRequestGISTrainingEmailTransfertoEventsTransferto SalesHad toReach Outto GroupLeadsStudentCallerReceiveda consultcall fromCSTransfer toNORUS/FROMStandardTransfer toNORUSWith aCase #TransferwithCase #Direct a Callor Email toInternationalDistributorReceiveda Chat inGenesysProcessedan Emailfrom anAccountManagerCreated aCall BackRequestNewContactnot in423508Opened aCaseUnder6001Unauthorizedunder an EATransferto CSTransfertoEmployeeReceivedan EmailinGenesysOn Holdwith Salesfor 5MinutesAsked aWork RelatedQuestion inthe GroupChatProcesseda Mule -SupportEmailReceived aCallRegarding aClosed CaseLeave aReassignmentRequestGISTrainingEmailTransfertoEventsTransferto SalesHad toReach Outto GroupLeadsStudentCallerReceiveda consultcall fromCS

Reception Scenarios - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to NORUS/FROM Standard
  2. Transfer to NORUS With a Case #
  3. Transfer with Case #
  4. Direct a Call or Email to International Distributor
  5. Received a Chat in Genesys
  6. Processed an Email from an Account Manager
  7. Created a Call Back Request
  8. New Contact not in 423508
  9. Opened a Case Under 6001
  10. Unauthorized under an EA
  11. Transfer to CS
  12. Transfer to Employee
  13. Received an Email in Genesys
  14. On Hold with Sales for 5 Minutes
  15. Asked a Work Related Question in the Group Chat
  16. Processed a Mule - Support Email
  17. Received a Call Regarding a Closed Case
  18. Leave a Reassignment Request
  19. GIS Training Email
  20. Transfer to Events
  21. Transfer to Sales
  22. Had to Reach Out to Group Leads
  23. Student Caller
  24. Received a consult call from CS