This bingo card has a free space and 84 words: Agent chatting about unsuccessful bank draft, App currently in licensing, WFG agent doesn't add 5 in front, Agent types super slowly, Withdraw app minutes after submitted, Checking status of policy submitted within 24 hours, Supervisor request, Risk assessment request, "I rely on commissions", Agent wants to speak to underwriter, Open a chat but someone else joins right before you, Transferred from CX for something CX handles, Agent never responds after first message, Talk to same SLS rep twice in the same day, Agent spends a long time editing a message, Agent starts with policy number or client name before agent info, Agent asks why review is taking so long, Agent types something not knowing you can see it, "Last question" or "One more thing", Agent doesn't understand endorsement procedure, Agent checking on app that's closed as incomplete, Agent types in all caps, Agent can't spell, "I'm a new agent", Agent won't give agent number, Agent wants updates on 5+ pending apps, Agent uses wrong chat, Agent finally responds long after you close chat, "I have a quick question", "Client is healthy", We're still waiting on APS, Agent swears, Agent doesn't know their number, Agent contacts wrong company, Agent gives app number instead of policy, "Can you email me the document?", "Why did you take out the payment?", "Can you run a quote for me?", "What's the difference between...", Agent doesn't understand Decision Engine, "I'm not sure if this is the right department", Agent realizes they need something right before chat ends, Agent wants an application or product tutorial, Agent doesn't know QAIRs don't need signatures, Agent needs UL quoting explained, Agent denies prescription belongs to client, Agent tells you to hold on for awhile, Talk to same agent twice in one day, Agent mentions getting coverage at another company, Agent wants to add comments on app they just submitted, Agent wants to submit a dispute for something indisputable, Agent wants confidential information, Agent is with client, Agent starts making small talk, Phone interview is needed, Agent asks for fax number, Agent says they sent something we can't find, Agent can't find something that's in order supply, Agent chatting for their downline, Agent has technical issues we can't resolve, Agent wants to know reason for decline, Agent is especially nice and/or appreciative, Agent asks about a plan they can't write, Agent doesn't understand FE ROP, "Client has allergies/asthma and not COPD", "Client only has High Blood Pressure", Agent doesn't understand e-checks, Agent is 75 or older, Agent wants to clarify decision engine prescriptions, Agent says they got an email from us, Agent asks if they need to do anything, Agent doesn't understand why we requested something, Agent chatting on a policy approved earlier today, Agent needs help working signatures, App withdrawn for 3rd Party Payor, Juvenile App withdrawn for parent coverage, Agent says client is nice, honest, etc., Refer agent to their IMO, Agent said they chatted earlier, Agent leaves up abruptly, You can't understand the agent, Agent messes up dates on app, Agent wants you to do tech support and Agent talks about how they've been in industry a long time.
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