"What'sthedifferencebetween..."Agentwon't giveagentnumberWithdrawapp minutesaftersubmitted"Clientishealthy"Agentspends along timeediting amessageAgent talksabout howthey've beenin industry along timeAgent startswith policynumber orclient namebefore agentinfoAgenttypes inall capsAgentchattingaboutunsuccessfulbank draftAgent saysclient isnice,honest, etc.AppcurrentlyinlicensingAgent neverrespondsafter firstmessageAgentdoesn'tunderstandendorsementprocedureAgentchattingfor theirdownlineAgentstartsmakingsmall talk"Can yourun aquote forme?"Agentdoesn'tknow theirnumberAgent realizesthey needsomethingright beforechat endsOpen a chatbut someoneelse joinsright beforeyouAgentis 75 orolderAgentdoesn'tunderstandFE ROPWe're stillwaitingon APSAgent givesapp numberinstead ofpolicyAgentchatting on apolicyapprovedearlier todayJuvenile Appwithdrawnfor parentcoverageTalk to sameSLS reptwice in thesame dayAgent saysthey got anemail fromusAgent wantsto clarifydecisionengineprescriptionsAgentasks forfaxnumberYou can'tunderstandthe agentAgent isespeciallynice and/orappreciativeAgentchecking onapp that'sclosed asincompleteAgentwants youto do techsupport"I'm anewagent""I'm notsure if thisis the rightdepartment"Agentdoesn't knowQAIRs don'tneedsignaturesTalk tosameagent twicein one dayAgent deniesprescriptionbelongs toclientAgent wantsto submit adispute forsomethingindisputable"I have aquickquestion"Agentneeds helpworkingsignatures"I rely oncommissions"Agent wantsanapplicationor producttutorialAgentcan'tspellAgentsaid theychattedearlierAgent wantsupdates on5+ pendingappsAgent asksif theyneed to doanythingTransferredfrom CX forsomethingCX handlesAgent mentionsgettingcoverage atanothercompanyAgentwantsconfidentialinformationAgent askswhy reviewis takingso longPhoneinterviewis neededAgent finallyrespondslong afteryou closechatAgentcontactswrongcompanyAgentdoesn'tunderstandDecisionEngineAgentis withclientAgenttells youto hold onfor awhileAgentwants tospeak tounderwriter"Clientonly hasHigh BloodPressure"Agent wantsto addcomments onapp they justsubmittedAgent wantsto knowreason fordeclineAgentswearsAppwithdrawnfor 3rdParty PayorWFG agentdoesn't add5 in frontAgent asksabout aplan theycan't writeAgentleaves upabruptlyReferagent totheir IMOAgent doesn'tunderstandwhy werequestedsomethingCheckingstatus of policysubmittedwithin 24 hoursSupervisorrequestAgentmessesup dateson appAgenttypessuperslowlyAgentneeds ULquotingexplainedAgentuseswrongchat"Client hasallergies/asthmaand not COPD"Agent can'tfindsomethingthat's inorder supplyRiskassessmentrequestAgent typessomethingnot knowingyou can seeit"Why didyou takeout thepayment?"Agentdoesn'tunderstande-checksAgent hastechnicalissues wecan't resolve"Lastquestion"or "Onemore thing""Can youemail methedocument?"Agent saysthey sentsomethingwe can't find"What'sthedifferencebetween..."Agentwon't giveagentnumberWithdrawapp minutesaftersubmitted"Clientishealthy"Agentspends along timeediting amessageAgent talksabout howthey've beenin industry along timeAgent startswith policynumber orclient namebefore agentinfoAgenttypes inall capsAgentchattingaboutunsuccessfulbank draftAgent saysclient isnice,honest, etc.AppcurrentlyinlicensingAgent neverrespondsafter firstmessageAgentdoesn'tunderstandendorsementprocedureAgentchattingfor theirdownlineAgentstartsmakingsmall talk"Can yourun aquote forme?"Agentdoesn'tknow theirnumberAgent realizesthey needsomethingright beforechat endsOpen a chatbut someoneelse joinsright beforeyouAgentis 75 orolderAgentdoesn'tunderstandFE ROPWe're stillwaitingon APSAgent givesapp numberinstead ofpolicyAgentchatting on apolicyapprovedearlier todayJuvenile Appwithdrawnfor parentcoverageTalk to sameSLS reptwice in thesame dayAgent saysthey got anemail fromusAgent wantsto clarifydecisionengineprescriptionsAgentasks forfaxnumberYou can'tunderstandthe agentAgent isespeciallynice and/orappreciativeAgentchecking onapp that'sclosed asincompleteAgentwants youto do techsupport"I'm anewagent""I'm notsure if thisis the rightdepartment"Agentdoesn't knowQAIRs don'tneedsignaturesTalk tosameagent twicein one dayAgent deniesprescriptionbelongs toclientAgent wantsto submit adispute forsomethingindisputable"I have aquickquestion"Agentneeds helpworkingsignatures"I rely oncommissions"Agent wantsanapplicationor producttutorialAgentcan'tspellAgentsaid theychattedearlierAgent wantsupdates on5+ pendingappsAgent asksif theyneed to doanythingTransferredfrom CX forsomethingCX handlesAgent mentionsgettingcoverage atanothercompanyAgentwantsconfidentialinformationAgent askswhy reviewis takingso longPhoneinterviewis neededAgent finallyrespondslong afteryou closechatAgentcontactswrongcompanyAgentdoesn'tunderstandDecisionEngineAgentis withclientAgenttells youto hold onfor awhileAgentwants tospeak tounderwriter"Clientonly hasHigh BloodPressure"Agent wantsto addcomments onapp they justsubmittedAgent wantsto knowreason fordeclineAgentswearsAppwithdrawnfor 3rdParty PayorWFG agentdoesn't add5 in frontAgent asksabout aplan theycan't writeAgentleaves upabruptlyReferagent totheir IMOAgent doesn'tunderstandwhy werequestedsomethingCheckingstatus of policysubmittedwithin 24 hoursSupervisorrequestAgentmessesup dateson appAgenttypessuperslowlyAgentneeds ULquotingexplainedAgentuseswrongchat"Client hasallergies/asthmaand not COPD"Agent can'tfindsomethingthat's inorder supplyRiskassessmentrequestAgent typessomethingnot knowingyou can seeit"Why didyou takeout thepayment?"Agentdoesn'tunderstande-checksAgent hastechnicalissues wecan't resolve"Lastquestion"or "Onemore thing""Can youemail methedocument?"Agent saysthey sentsomethingwe can't find

Agent Support Chats - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What's the difference between..."
  2. Agent won't give agent number
  3. Withdraw app minutes after submitted
  4. "Client is healthy"
  5. Agent spends a long time editing a message
  6. Agent talks about how they've been in industry a long time
  7. Agent starts with policy number or client name before agent info
  8. Agent types in all caps
  9. Agent chatting about unsuccessful bank draft
  10. Agent says client is nice, honest, etc.
  11. App currently in licensing
  12. Agent never responds after first message
  13. Agent doesn't understand endorsement procedure
  14. Agent chatting for their downline
  15. Agent starts making small talk
  16. "Can you run a quote for me?"
  17. Agent doesn't know their number
  18. Agent realizes they need something right before chat ends
  19. Open a chat but someone else joins right before you
  20. Agent is 75 or older
  21. Agent doesn't understand FE ROP
  22. We're still waiting on APS
  23. Agent gives app number instead of policy
  24. Agent chatting on a policy approved earlier today
  25. Juvenile App withdrawn for parent coverage
  26. Talk to same SLS rep twice in the same day
  27. Agent says they got an email from us
  28. Agent wants to clarify decision engine prescriptions
  29. Agent asks for fax number
  30. You can't understand the agent
  31. Agent is especially nice and/or appreciative
  32. Agent checking on app that's closed as incomplete
  33. Agent wants you to do tech support
  34. "I'm a new agent"
  35. "I'm not sure if this is the right department"
  36. Agent doesn't know QAIRs don't need signatures
  37. Talk to same agent twice in one day
  38. Agent denies prescription belongs to client
  39. Agent wants to submit a dispute for something indisputable
  40. "I have a quick question"
  41. Agent needs help working signatures
  42. "I rely on commissions"
  43. Agent wants an application or product tutorial
  44. Agent can't spell
  45. Agent said they chatted earlier
  46. Agent wants updates on 5+ pending apps
  47. Agent asks if they need to do anything
  48. Transferred from CX for something CX handles
  49. Agent mentions getting coverage at another company
  50. Agent wants confidential information
  51. Agent asks why review is taking so long
  52. Phone interview is needed
  53. Agent finally responds long after you close chat
  54. Agent contacts wrong company
  55. Agent doesn't understand Decision Engine
  56. Agent is with client
  57. Agent tells you to hold on for awhile
  58. Agent wants to speak to underwriter
  59. "Client only has High Blood Pressure"
  60. Agent wants to add comments on app they just submitted
  61. Agent wants to know reason for decline
  62. Agent swears
  63. App withdrawn for 3rd Party Payor
  64. WFG agent doesn't add 5 in front
  65. Agent asks about a plan they can't write
  66. Agent leaves up abruptly
  67. Refer agent to their IMO
  68. Agent doesn't understand why we requested something
  69. Checking status of policy submitted within 24 hours
  70. Supervisor request
  71. Agent messes up dates on app
  72. Agent types super slowly
  73. Agent needs UL quoting explained
  74. Agent uses wrong chat
  75. "Client has allergies/asthma and not COPD"
  76. Agent can't find something that's in order supply
  77. Risk assessment request
  78. Agent types something not knowing you can see it
  79. "Why did you take out the payment?"
  80. Agent doesn't understand e-checks
  81. Agent has technical issues we can't resolve
  82. "Last question" or "One more thing"
  83. "Can you email me the document?"
  84. Agent says they sent something we can't find