Agentneeds helpworkingsignaturesAgent can'tfindsomethingthat's inorder supply"I'm anewagent""What'sthedifferencebetween..."Agentis 75 orolderOpen a chatbut someoneelse joinsright beforeyouAgentchattingfor theirdownlineJuvenile Appwithdrawnfor parentcoverageAgent saysclient isnice,honest, etc.Agentwon't giveagentnumber"Can youemail methedocument?"Agent doesn'tunderstandwhy werequestedsomethingReferagent totheir IMOAgentdoesn'tunderstandendorsementprocedureAgent neverrespondsafter firstmessageAgentcontactswrongcompanyAgent hastechnicalissues wecan't resolveAgentdoesn'tknow theirnumberAgent givesapp numberinstead ofpolicyAgent mentionsgettingcoverage atanothercompany"Client hasallergies/asthmaand not COPD""Clientishealthy"Agentwants tospeak tounderwriterAgentdoesn'tunderstande-checksAgentdoesn't knowQAIRs don'tneedsignaturesAgentwantsconfidentialinformationAppwithdrawnfor 3rdParty PayorAgent realizesthey needsomethingright beforechat endsAgentwants youto do techsupport"Clientonly hasHigh BloodPressure""Can yourun aquote forme?"Agentcan'tspellAgentis withclientAgent wantsupdates on5+ pendingappsAgent wantsto addcomments onapp they justsubmittedAgentleaves upabruptlyTalk tosameagent twicein one dayAgenttypessuperslowlySupervisorrequestCheckingstatus of policysubmittedwithin 24 hoursAgentswearsAgent wantsanapplicationor producttutorialAgent asksabout aplan theycan't writeAgenttypes inall capsAppcurrentlyinlicensingAgentchatting on apolicyapprovedearlier todayAgentmessesup dateson appWFG agentdoesn't add5 in front"I'm notsure if thisis the rightdepartment"Agent talksabout howthey've beenin industry along timeAgent wantsto knowreason fordeclineAgent saysthey sentsomethingwe can't findAgentuseswrongchatAgent saysthey got anemail fromusTransferredfrom CX forsomethingCX handlesAgentspends along timeediting amessagePhoneinterviewis neededAgentstartsmakingsmall talk"I rely oncommissions"Agentchattingaboutunsuccessfulbank draftAgentsaid theychattedearlierAgenttells youto hold onfor awhileYou can'tunderstandthe agentAgent typessomethingnot knowingyou can seeitWithdrawapp minutesaftersubmittedTalk to sameSLS reptwice in thesame dayAgent askswhy reviewis takingso longAgentasks forfaxnumberAgent finallyrespondslong afteryou closechat"Lastquestion"or "Onemore thing"RiskassessmentrequestAgentdoesn'tunderstandDecisionEngineAgent asksif theyneed to doanythingAgent wantsto submit adispute forsomethingindisputableWe're stillwaitingon APSAgent startswith policynumber orclient namebefore agentinfoAgentdoesn'tunderstandFE ROPAgentneeds ULquotingexplained"Why didyou takeout thepayment?""I have aquickquestion"Agent wantsto clarifydecisionengineprescriptionsAgent deniesprescriptionbelongs toclientAgent isespeciallynice and/orappreciativeAgentchecking onapp that'sclosed asincompleteAgentneeds helpworkingsignaturesAgent can'tfindsomethingthat's inorder supply"I'm anewagent""What'sthedifferencebetween..."Agentis 75 orolderOpen a chatbut someoneelse joinsright beforeyouAgentchattingfor theirdownlineJuvenile Appwithdrawnfor parentcoverageAgent saysclient isnice,honest, etc.Agentwon't giveagentnumber"Can youemail methedocument?"Agent doesn'tunderstandwhy werequestedsomethingReferagent totheir IMOAgentdoesn'tunderstandendorsementprocedureAgent neverrespondsafter firstmessageAgentcontactswrongcompanyAgent hastechnicalissues wecan't resolveAgentdoesn'tknow theirnumberAgent givesapp numberinstead ofpolicyAgent mentionsgettingcoverage atanothercompany"Client hasallergies/asthmaand not COPD""Clientishealthy"Agentwants tospeak tounderwriterAgentdoesn'tunderstande-checksAgentdoesn't knowQAIRs don'tneedsignaturesAgentwantsconfidentialinformationAppwithdrawnfor 3rdParty PayorAgent realizesthey needsomethingright beforechat endsAgentwants youto do techsupport"Clientonly hasHigh BloodPressure""Can yourun aquote forme?"Agentcan'tspellAgentis withclientAgent wantsupdates on5+ pendingappsAgent wantsto addcomments onapp they justsubmittedAgentleaves upabruptlyTalk tosameagent twicein one dayAgenttypessuperslowlySupervisorrequestCheckingstatus of policysubmittedwithin 24 hoursAgentswearsAgent wantsanapplicationor producttutorialAgent asksabout aplan theycan't writeAgenttypes inall capsAppcurrentlyinlicensingAgentchatting on apolicyapprovedearlier todayAgentmessesup dateson appWFG agentdoesn't add5 in front"I'm notsure if thisis the rightdepartment"Agent talksabout howthey've beenin industry along timeAgent wantsto knowreason fordeclineAgent saysthey sentsomethingwe can't findAgentuseswrongchatAgent saysthey got anemail fromusTransferredfrom CX forsomethingCX handlesAgentspends along timeediting amessagePhoneinterviewis neededAgentstartsmakingsmall talk"I rely oncommissions"Agentchattingaboutunsuccessfulbank draftAgentsaid theychattedearlierAgenttells youto hold onfor awhileYou can'tunderstandthe agentAgent typessomethingnot knowingyou can seeitWithdrawapp minutesaftersubmittedTalk to sameSLS reptwice in thesame dayAgent askswhy reviewis takingso longAgentasks forfaxnumberAgent finallyrespondslong afteryou closechat"Lastquestion"or "Onemore thing"RiskassessmentrequestAgentdoesn'tunderstandDecisionEngineAgent asksif theyneed to doanythingAgent wantsto submit adispute forsomethingindisputableWe're stillwaitingon APSAgent startswith policynumber orclient namebefore agentinfoAgentdoesn'tunderstandFE ROPAgentneeds ULquotingexplained"Why didyou takeout thepayment?""I have aquickquestion"Agent wantsto clarifydecisionengineprescriptionsAgent deniesprescriptionbelongs toclientAgent isespeciallynice and/orappreciativeAgentchecking onapp that'sclosed asincomplete

Agent Support Chats - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
  1. Agent needs help working signatures
  2. Agent can't find something that's in order supply
  3. "I'm a new agent"
  4. "What's the difference between..."
  5. Agent is 75 or older
  6. Open a chat but someone else joins right before you
  7. Agent chatting for their downline
  8. Juvenile App withdrawn for parent coverage
  9. Agent says client is nice, honest, etc.
  10. Agent won't give agent number
  11. "Can you email me the document?"
  12. Agent doesn't understand why we requested something
  13. Refer agent to their IMO
  14. Agent doesn't understand endorsement procedure
  15. Agent never responds after first message
  16. Agent contacts wrong company
  17. Agent has technical issues we can't resolve
  18. Agent doesn't know their number
  19. Agent gives app number instead of policy
  20. Agent mentions getting coverage at another company
  21. "Client has allergies/asthma and not COPD"
  22. "Client is healthy"
  23. Agent wants to speak to underwriter
  24. Agent doesn't understand e-checks
  25. Agent doesn't know QAIRs don't need signatures
  26. Agent wants confidential information
  27. App withdrawn for 3rd Party Payor
  28. Agent realizes they need something right before chat ends
  29. Agent wants you to do tech support
  30. "Client only has High Blood Pressure"
  31. "Can you run a quote for me?"
  32. Agent can't spell
  33. Agent is with client
  34. Agent wants updates on 5+ pending apps
  35. Agent wants to add comments on app they just submitted
  36. Agent leaves up abruptly
  37. Talk to same agent twice in one day
  38. Agent types super slowly
  39. Supervisor request
  40. Checking status of policy submitted within 24 hours
  41. Agent swears
  42. Agent wants an application or product tutorial
  43. Agent asks about a plan they can't write
  44. Agent types in all caps
  45. App currently in licensing
  46. Agent chatting on a policy approved earlier today
  47. Agent messes up dates on app
  48. WFG agent doesn't add 5 in front
  49. "I'm not sure if this is the right department"
  50. Agent talks about how they've been in industry a long time
  51. Agent wants to know reason for decline
  52. Agent says they sent something we can't find
  53. Agent uses wrong chat
  54. Agent says they got an email from us
  55. Transferred from CX for something CX handles
  56. Agent spends a long time editing a message
  57. Phone interview is needed
  58. Agent starts making small talk
  59. "I rely on commissions"
  60. Agent chatting about unsuccessful bank draft
  61. Agent said they chatted earlier
  62. Agent tells you to hold on for awhile
  63. You can't understand the agent
  64. Agent types something not knowing you can see it
  65. Withdraw app minutes after submitted
  66. Talk to same SLS rep twice in the same day
  67. Agent asks why review is taking so long
  68. Agent asks for fax number
  69. Agent finally responds long after you close chat
  70. "Last question" or "One more thing"
  71. Risk assessment request
  72. Agent doesn't understand Decision Engine
  73. Agent asks if they need to do anything
  74. Agent wants to submit a dispute for something indisputable
  75. We're still waiting on APS
  76. Agent starts with policy number or client name before agent info
  77. Agent doesn't understand FE ROP
  78. Agent needs UL quoting explained
  79. "Why did you take out the payment?"
  80. "I have a quick question"
  81. Agent wants to clarify decision engine prescriptions
  82. Agent denies prescription belongs to client
  83. Agent is especially nice and/or appreciative
  84. Agent checking on app that's closed as incomplete