Agent givesapp numberinstead ofpolicyAppcurrentlyinlicensingAgent deniesprescriptionbelongs toclientAgent doesn'tunderstandwhy werequestedsomethingAgent wantsto addcomments onapp they justsubmittedOpen a chatbut someoneelse joinsright beforeyouAgentstartsmakingsmall talkAgent isespeciallynice and/orappreciativeAgent typessomethingnot knowingyou can seeitAgentchatting on apolicyapprovedearlier todayAgent saysclient isnice,honest, etc.Agentneeds ULquotingexplainedTalk to sameSLS reptwice in thesame dayAgentasks forfaxnumberSupervisorrequest"Clientonly hasHigh BloodPressure"Agentdoesn'tunderstande-checksAgent wantsto submit adispute forsomethingindisputable"Can youemail methedocument?""I rely oncommissions"Agentwon't giveagentnumberAgentcan'tspellAgentmessesup dateson appAgentuseswrongchatAgentdoesn't knowQAIRs don'tneedsignatures"I have aquickquestion"Agentchattingaboutunsuccessfulbank draftAgentchattingfor theirdownlineAgentspends along timeediting amessageWFG agentdoesn't add5 in frontAgenttypes inall capsAgent finallyrespondslong afteryou closechatAgentcontactswrongcompanyAgent wantsanapplicationor producttutorialWithdrawapp minutesaftersubmittedReferagent totheir IMOCheckingstatus of policysubmittedwithin 24 hoursAgentchecking onapp that'sclosed asincompleteAgent wantsto clarifydecisionengineprescriptionsAgent wantsupdates on5+ pendingappsAgent can'tfindsomethingthat's inorder supplyAgentis 75 orolder"Lastquestion"or "Onemore thing"Agentdoesn'tunderstandFE ROPTransferredfrom CX forsomethingCX handlesAgent asksif theyneed to doanythingAgent saysthey sentsomethingwe can't findAgent asksabout aplan theycan't writeAgentleaves upabruptlyAgent neverrespondsafter firstmessage"Why didyou takeout thepayment?"Juvenile Appwithdrawnfor parentcoverageAgent realizesthey needsomethingright beforechat endsPhoneinterviewis neededAppwithdrawnfor 3rdParty PayorAgentwants tospeak tounderwriterAgentdoesn'tunderstandDecisionEngineAgent talksabout howthey've beenin industry along time"What'sthedifferencebetween..."Agent saysthey got anemail fromusTalk tosameagent twicein one dayAgent mentionsgettingcoverage atanothercompany"Client hasallergies/asthmaand not COPD"Agentis withclient"Can yourun aquote forme?""Clientishealthy""I'm notsure if thisis the rightdepartment"Agentsaid theychattedearlierAgentneeds helpworkingsignaturesAgent hastechnicalissues wecan't resolveRiskassessmentrequest"I'm anewagent"Agent startswith policynumber orclient namebefore agentinfoYou can'tunderstandthe agentAgenttells youto hold onfor awhileWe're stillwaitingon APSAgent askswhy reviewis takingso longAgent wantsto knowreason fordeclineAgentwants youto do techsupportAgentswearsAgentdoesn'tunderstandendorsementprocedureAgenttypessuperslowlyAgentwantsconfidentialinformationAgentdoesn'tknow theirnumberAgent givesapp numberinstead ofpolicyAppcurrentlyinlicensingAgent deniesprescriptionbelongs toclientAgent doesn'tunderstandwhy werequestedsomethingAgent wantsto addcomments onapp they justsubmittedOpen a chatbut someoneelse joinsright beforeyouAgentstartsmakingsmall talkAgent isespeciallynice and/orappreciativeAgent typessomethingnot knowingyou can seeitAgentchatting on apolicyapprovedearlier todayAgent saysclient isnice,honest, etc.Agentneeds ULquotingexplainedTalk to sameSLS reptwice in thesame dayAgentasks forfaxnumberSupervisorrequest"Clientonly hasHigh BloodPressure"Agentdoesn'tunderstande-checksAgent wantsto submit adispute forsomethingindisputable"Can youemail methedocument?""I rely oncommissions"Agentwon't giveagentnumberAgentcan'tspellAgentmessesup dateson appAgentuseswrongchatAgentdoesn't knowQAIRs don'tneedsignatures"I have aquickquestion"Agentchattingaboutunsuccessfulbank draftAgentchattingfor theirdownlineAgentspends along timeediting amessageWFG agentdoesn't add5 in frontAgenttypes inall capsAgent finallyrespondslong afteryou closechatAgentcontactswrongcompanyAgent wantsanapplicationor producttutorialWithdrawapp minutesaftersubmittedReferagent totheir IMOCheckingstatus of policysubmittedwithin 24 hoursAgentchecking onapp that'sclosed asincompleteAgent wantsto clarifydecisionengineprescriptionsAgent wantsupdates on5+ pendingappsAgent can'tfindsomethingthat's inorder supplyAgentis 75 orolder"Lastquestion"or "Onemore thing"Agentdoesn'tunderstandFE ROPTransferredfrom CX forsomethingCX handlesAgent asksif theyneed to doanythingAgent saysthey sentsomethingwe can't findAgent asksabout aplan theycan't writeAgentleaves upabruptlyAgent neverrespondsafter firstmessage"Why didyou takeout thepayment?"Juvenile Appwithdrawnfor parentcoverageAgent realizesthey needsomethingright beforechat endsPhoneinterviewis neededAppwithdrawnfor 3rdParty PayorAgentwants tospeak tounderwriterAgentdoesn'tunderstandDecisionEngineAgent talksabout howthey've beenin industry along time"What'sthedifferencebetween..."Agent saysthey got anemail fromusTalk tosameagent twicein one dayAgent mentionsgettingcoverage atanothercompany"Client hasallergies/asthmaand not COPD"Agentis withclient"Can yourun aquote forme?""Clientishealthy""I'm notsure if thisis the rightdepartment"Agentsaid theychattedearlierAgentneeds helpworkingsignaturesAgent hastechnicalissues wecan't resolveRiskassessmentrequest"I'm anewagent"Agent startswith policynumber orclient namebefore agentinfoYou can'tunderstandthe agentAgenttells youto hold onfor awhileWe're stillwaitingon APSAgent askswhy reviewis takingso longAgent wantsto knowreason fordeclineAgentwants youto do techsupportAgentswearsAgentdoesn'tunderstandendorsementprocedureAgenttypessuperslowlyAgentwantsconfidentialinformationAgentdoesn'tknow theirnumber

Agent Support Chats - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent gives app number instead of policy
  2. App currently in licensing
  3. Agent denies prescription belongs to client
  4. Agent doesn't understand why we requested something
  5. Agent wants to add comments on app they just submitted
  6. Open a chat but someone else joins right before you
  7. Agent starts making small talk
  8. Agent is especially nice and/or appreciative
  9. Agent types something not knowing you can see it
  10. Agent chatting on a policy approved earlier today
  11. Agent says client is nice, honest, etc.
  12. Agent needs UL quoting explained
  13. Talk to same SLS rep twice in the same day
  14. Agent asks for fax number
  15. Supervisor request
  16. "Client only has High Blood Pressure"
  17. Agent doesn't understand e-checks
  18. Agent wants to submit a dispute for something indisputable
  19. "Can you email me the document?"
  20. "I rely on commissions"
  21. Agent won't give agent number
  22. Agent can't spell
  23. Agent messes up dates on app
  24. Agent uses wrong chat
  25. Agent doesn't know QAIRs don't need signatures
  26. "I have a quick question"
  27. Agent chatting about unsuccessful bank draft
  28. Agent chatting for their downline
  29. Agent spends a long time editing a message
  30. WFG agent doesn't add 5 in front
  31. Agent types in all caps
  32. Agent finally responds long after you close chat
  33. Agent contacts wrong company
  34. Agent wants an application or product tutorial
  35. Withdraw app minutes after submitted
  36. Refer agent to their IMO
  37. Checking status of policy submitted within 24 hours
  38. Agent checking on app that's closed as incomplete
  39. Agent wants to clarify decision engine prescriptions
  40. Agent wants updates on 5+ pending apps
  41. Agent can't find something that's in order supply
  42. Agent is 75 or older
  43. "Last question" or "One more thing"
  44. Agent doesn't understand FE ROP
  45. Transferred from CX for something CX handles
  46. Agent asks if they need to do anything
  47. Agent says they sent something we can't find
  48. Agent asks about a plan they can't write
  49. Agent leaves up abruptly
  50. Agent never responds after first message
  51. "Why did you take out the payment?"
  52. Juvenile App withdrawn for parent coverage
  53. Agent realizes they need something right before chat ends
  54. Phone interview is needed
  55. App withdrawn for 3rd Party Payor
  56. Agent wants to speak to underwriter
  57. Agent doesn't understand Decision Engine
  58. Agent talks about how they've been in industry a long time
  59. "What's the difference between..."
  60. Agent says they got an email from us
  61. Talk to same agent twice in one day
  62. Agent mentions getting coverage at another company
  63. "Client has allergies/asthma and not COPD"
  64. Agent is with client
  65. "Can you run a quote for me?"
  66. "Client is healthy"
  67. "I'm not sure if this is the right department"
  68. Agent said they chatted earlier
  69. Agent needs help working signatures
  70. Agent has technical issues we can't resolve
  71. Risk assessment request
  72. "I'm a new agent"
  73. Agent starts with policy number or client name before agent info
  74. You can't understand the agent
  75. Agent tells you to hold on for awhile
  76. We're still waiting on APS
  77. Agent asks why review is taking so long
  78. Agent wants to know reason for decline
  79. Agent wants you to do tech support
  80. Agent swears
  81. Agent doesn't understand endorsement procedure
  82. Agent types super slowly
  83. Agent wants confidential information
  84. Agent doesn't know their number