Checkingstatus of policysubmittedwithin 24 hoursAgentwants youto do techsupportAgentcan'tspellSupervisorrequestWe're stillwaitingon APSAgentis 75 orolder"Can yourun aquote forme?"AgentuseswrongchatAgentdoesn'tunderstande-checksAgentswearsAgentwants tospeak tounderwriterAgentdoesn'tknow theirnumberAgenttells youto hold onfor awhile"I have aquickquestion"Agentmessesup dateson appAgent can'tfindsomethingthat's inorder supplyWithdrawapp minutesaftersubmittedAgent realizesthey needsomethingright beforechat endsWFG agentdoesn't add5 in frontAgentchatting on apolicyapprovedearlier todayAgentdoesn't knowQAIRs don'tneedsignaturesAgent typessomethingnot knowingyou can seeitAgent isespeciallynice and/orappreciativeReferagent totheir IMOOpen a chatbut someoneelse joinsright beforeyou"I rely oncommissions"Agent asksif theyneed to doanythingAgent saysclient isnice,honest, etc.Agent wantsupdates on5+ pendingappsAppwithdrawnfor 3rdParty PayorAgent wantsto submit adispute forsomethingindisputableTalk tosameagent twicein one dayAgent talksabout howthey've beenin industry along timeAgentchattingaboutunsuccessfulbank draftAgentleaves upabruptlyAgentstartsmakingsmall talkAgent doesn'tunderstandwhy werequestedsomethingAgentdoesn'tunderstandDecisionEngineAgentdoesn'tunderstandFE ROPAgentspends along timeediting amessageAppcurrentlyinlicensingAgent wantsanapplicationor producttutorialPhoneinterviewis needed"I'm anewagent""Clientishealthy"Agent wantsto clarifydecisionengineprescriptionsAgent startswith policynumber orclient namebefore agentinfo"Clientonly hasHigh BloodPressure"Agent wantsto knowreason fordeclineAgent mentionsgettingcoverage atanothercompanyJuvenile Appwithdrawnfor parentcoverageTransferredfrom CX forsomethingCX handlesAgentis withclientAgent finallyrespondslong afteryou closechatAgentchattingfor theirdownlineAgent wantsto addcomments onapp they justsubmittedAgentwantsconfidentialinformationAgentdoesn'tunderstandendorsementprocedureAgentsaid theychattedearlierAgenttypes inall capsAgentneeds ULquotingexplainedRiskassessmentrequestAgentchecking onapp that'sclosed asincompleteAgentcontactswrongcompanyAgenttypessuperslowly"What'sthedifferencebetween..."Agent hastechnicalissues wecan't resolve"Lastquestion"or "Onemore thing"Agentneeds helpworkingsignaturesAgent saysthey sentsomethingwe can't findTalk to sameSLS reptwice in thesame dayAgent deniesprescriptionbelongs toclientAgent askswhy reviewis takingso longAgent neverrespondsafter firstmessageAgent asksabout aplan theycan't writeAgentasks forfaxnumber"Why didyou takeout thepayment?"Agentwon't giveagentnumberYou can'tunderstandthe agent"I'm notsure if thisis the rightdepartment"Agent saysthey got anemail fromus"Client hasallergies/asthmaand not COPD"Agent givesapp numberinstead ofpolicy"Can youemail methedocument?"Checkingstatus of policysubmittedwithin 24 hoursAgentwants youto do techsupportAgentcan'tspellSupervisorrequestWe're stillwaitingon APSAgentis 75 orolder"Can yourun aquote forme?"AgentuseswrongchatAgentdoesn'tunderstande-checksAgentswearsAgentwants tospeak tounderwriterAgentdoesn'tknow theirnumberAgenttells youto hold onfor awhile"I have aquickquestion"Agentmessesup dateson appAgent can'tfindsomethingthat's inorder supplyWithdrawapp minutesaftersubmittedAgent realizesthey needsomethingright beforechat endsWFG agentdoesn't add5 in frontAgentchatting on apolicyapprovedearlier todayAgentdoesn't knowQAIRs don'tneedsignaturesAgent typessomethingnot knowingyou can seeitAgent isespeciallynice and/orappreciativeReferagent totheir IMOOpen a chatbut someoneelse joinsright beforeyou"I rely oncommissions"Agent asksif theyneed to doanythingAgent saysclient isnice,honest, etc.Agent wantsupdates on5+ pendingappsAppwithdrawnfor 3rdParty PayorAgent wantsto submit adispute forsomethingindisputableTalk tosameagent twicein one dayAgent talksabout howthey've beenin industry along timeAgentchattingaboutunsuccessfulbank draftAgentleaves upabruptlyAgentstartsmakingsmall talkAgent doesn'tunderstandwhy werequestedsomethingAgentdoesn'tunderstandDecisionEngineAgentdoesn'tunderstandFE ROPAgentspends along timeediting amessageAppcurrentlyinlicensingAgent wantsanapplicationor producttutorialPhoneinterviewis needed"I'm anewagent""Clientishealthy"Agent wantsto clarifydecisionengineprescriptionsAgent startswith policynumber orclient namebefore agentinfo"Clientonly hasHigh BloodPressure"Agent wantsto knowreason fordeclineAgent mentionsgettingcoverage atanothercompanyJuvenile Appwithdrawnfor parentcoverageTransferredfrom CX forsomethingCX handlesAgentis withclientAgent finallyrespondslong afteryou closechatAgentchattingfor theirdownlineAgent wantsto addcomments onapp they justsubmittedAgentwantsconfidentialinformationAgentdoesn'tunderstandendorsementprocedureAgentsaid theychattedearlierAgenttypes inall capsAgentneeds ULquotingexplainedRiskassessmentrequestAgentchecking onapp that'sclosed asincompleteAgentcontactswrongcompanyAgenttypessuperslowly"What'sthedifferencebetween..."Agent hastechnicalissues wecan't resolve"Lastquestion"or "Onemore thing"Agentneeds helpworkingsignaturesAgent saysthey sentsomethingwe can't findTalk to sameSLS reptwice in thesame dayAgent deniesprescriptionbelongs toclientAgent askswhy reviewis takingso longAgent neverrespondsafter firstmessageAgent asksabout aplan theycan't writeAgentasks forfaxnumber"Why didyou takeout thepayment?"Agentwon't giveagentnumberYou can'tunderstandthe agent"I'm notsure if thisis the rightdepartment"Agent saysthey got anemail fromus"Client hasallergies/asthmaand not COPD"Agent givesapp numberinstead ofpolicy"Can youemail methedocument?"

Agent Support Chats - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checking status of policy submitted within 24 hours
  2. Agent wants you to do tech support
  3. Agent can't spell
  4. Supervisor request
  5. We're still waiting on APS
  6. Agent is 75 or older
  7. "Can you run a quote for me?"
  8. Agent uses wrong chat
  9. Agent doesn't understand e-checks
  10. Agent swears
  11. Agent wants to speak to underwriter
  12. Agent doesn't know their number
  13. Agent tells you to hold on for awhile
  14. "I have a quick question"
  15. Agent messes up dates on app
  16. Agent can't find something that's in order supply
  17. Withdraw app minutes after submitted
  18. Agent realizes they need something right before chat ends
  19. WFG agent doesn't add 5 in front
  20. Agent chatting on a policy approved earlier today
  21. Agent doesn't know QAIRs don't need signatures
  22. Agent types something not knowing you can see it
  23. Agent is especially nice and/or appreciative
  24. Refer agent to their IMO
  25. Open a chat but someone else joins right before you
  26. "I rely on commissions"
  27. Agent asks if they need to do anything
  28. Agent says client is nice, honest, etc.
  29. Agent wants updates on 5+ pending apps
  30. App withdrawn for 3rd Party Payor
  31. Agent wants to submit a dispute for something indisputable
  32. Talk to same agent twice in one day
  33. Agent talks about how they've been in industry a long time
  34. Agent chatting about unsuccessful bank draft
  35. Agent leaves up abruptly
  36. Agent starts making small talk
  37. Agent doesn't understand why we requested something
  38. Agent doesn't understand Decision Engine
  39. Agent doesn't understand FE ROP
  40. Agent spends a long time editing a message
  41. App currently in licensing
  42. Agent wants an application or product tutorial
  43. Phone interview is needed
  44. "I'm a new agent"
  45. "Client is healthy"
  46. Agent wants to clarify decision engine prescriptions
  47. Agent starts with policy number or client name before agent info
  48. "Client only has High Blood Pressure"
  49. Agent wants to know reason for decline
  50. Agent mentions getting coverage at another company
  51. Juvenile App withdrawn for parent coverage
  52. Transferred from CX for something CX handles
  53. Agent is with client
  54. Agent finally responds long after you close chat
  55. Agent chatting for their downline
  56. Agent wants to add comments on app they just submitted
  57. Agent wants confidential information
  58. Agent doesn't understand endorsement procedure
  59. Agent said they chatted earlier
  60. Agent types in all caps
  61. Agent needs UL quoting explained
  62. Risk assessment request
  63. Agent checking on app that's closed as incomplete
  64. Agent contacts wrong company
  65. Agent types super slowly
  66. "What's the difference between..."
  67. Agent has technical issues we can't resolve
  68. "Last question" or "One more thing"
  69. Agent needs help working signatures
  70. Agent says they sent something we can't find
  71. Talk to same SLS rep twice in the same day
  72. Agent denies prescription belongs to client
  73. Agent asks why review is taking so long
  74. Agent never responds after first message
  75. Agent asks about a plan they can't write
  76. Agent asks for fax number
  77. "Why did you take out the payment?"
  78. Agent won't give agent number
  79. You can't understand the agent
  80. "I'm not sure if this is the right department"
  81. Agent says they got an email from us
  82. "Client has allergies/asthma and not COPD"
  83. Agent gives app number instead of policy
  84. "Can you email me the document?"