(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent chatting on a policy approved earlier today
Open a chat but someone else joins right before you
Agent types in all caps
Talk to same agent twice in one day
"Can you email me the document?"
Agent finally responds long after you close chat
You can't understand the agent
Agent tells you to hold on for awhile
Agent contacts wrong company
Agent said they chatted earlier
"Last question" or "One more thing"
Agent talks about how they've been in industry a long time
Agent asks why review is taking so long
Agent denies prescription belongs to client
Agent types something not knowing you can see it
Agent has technical issues we can't resolve
Agent wants confidential information
Agent checking on app that's closed as incomplete
Agent says they sent something we can't find
Agent asks about a plan they can't write
Agent wants to speak to underwriter
Agent chatting about unsuccessful bank draft
Talk to same SLS rep twice in the same day
Agent wants an application or product tutorial
Agent wants updates on 5+ pending apps
Risk assessment request
Agent asks for fax number
Agent types super slowly
Agent says client is nice, honest, etc.
Agent needs UL quoting explained
"I have a quick question"
Agent wants to clarify decision engine prescriptions
"Client has allergies/asthma and not COPD"
"I rely on commissions"
Agent uses wrong chat
App withdrawn for 3rd Party Payor
Agent chatting for their downline
WFG agent doesn't add 5 in front
Agent messes up dates on app
Agent says they got an email from us
Agent needs help working signatures
Checking status of policy submitted within 24 hours
Agent never responds after first message
App currently in licensing
Agent wants to add comments on app they just submitted
Agent is especially nice and/or appreciative
Refer agent to their IMO
Agent doesn't understand Decision Engine
"Can you run a quote for me?"
Supervisor request
Agent doesn't know QAIRs don't need signatures
Agent gives app number instead of policy
Agent asks if they need to do anything
Agent swears
Agent wants you to do tech support
"I'm a new agent"
Agent mentions getting coverage at another company
Agent leaves up abruptly
"I'm not sure if this is the right department"
Agent can't find something that's in order supply
Agent doesn't understand endorsement procedure
Agent is with client
Agent won't give agent number
Agent realizes they need something right before chat ends
Agent wants to submit a dispute for something indisputable
Transferred from CX for something CX handles
Agent doesn't understand why we requested something
Agent doesn't know their number
"What's the difference between..."
Agent can't spell
Agent starts with policy number or client name before agent info
