(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You can't understand the agent
Agent wants to clarify decision engine prescriptions
"Last question" or "One more thing"
Agent doesn't understand why we requested something
Risk assessment request
Agent is with client
Agent messes up dates on app
Agent wants to submit a dispute for something indisputable
"Can you email me the document?"
Talk to same SLS rep twice in the same day
"I have a quick question"
Agent doesn't know their number
Agent says they got an email from us
"Client has allergies/asthma and not COPD"
Refer agent to their IMO
Agent uses wrong chat
Agent checking on app that's closed as incomplete
Agent has technical issues we can't resolve
Agent asks why review is taking so long
Agent doesn't understand endorsement procedure
Agent contacts wrong company
Withdraw app minutes after submitted
"What's the difference between..."
"I rely on commissions"
Agent is 75 or older
Agent said they chatted earlier
Agent talks about how they've been in industry a long time
Agent doesn't understand Decision Engine
Transferred from CX for something CX handles
Agent can't spell
Open a chat but someone else joins right before you
Agent wants to add comments on app they just submitted
App currently in licensing
Agent chatting for their downline
Agent realizes they need something right before chat ends
Agent says client is nice, honest, etc.
"I'm a new agent"
Agent never responds after first message
Agent needs help working signatures
Phone interview is needed
Talk to same agent twice in one day
WFG agent doesn't add 5 in front
Juvenile App withdrawn for parent coverage
Agent types super slowly
We're still waiting on APS
Agent doesn't know QAIRs don't need signatures
Agent can't find something that's in order supply
Checking status of policy submitted within 24 hours
Agent types something not knowing you can see it
Agent doesn't understand e-checks
Agent spends a long time editing a message
Agent asks about a plan they can't write
Agent gives app number instead of policy
"I'm not sure if this is the right department"
Agent swears
Agent won't give agent number
"Can you run a quote for me?"
Agent needs UL quoting explained
Agent denies prescription belongs to client
Agent wants to know reason for decline
Agent finally responds long after you close chat
Agent types in all caps
Agent chatting about unsuccessful bank draft
Agent doesn't understand FE ROP
"Client is healthy"
Agent wants updates on 5+ pending apps
Agent tells you to hold on for awhile
Agent wants confidential information
Agent leaves up abruptly
"Why did you take out the payment?"
Agent wants an application or product tutorial
Agent starts making small talk
Agent wants you to do tech support
Agent starts with policy number or client name before agent info
Supervisor request
Agent wants to speak to underwriter
Agent is especially nice and/or appreciative
Agent mentions getting coverage at another company
