(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent needs UL quoting explained
Agent talks about how they've been in industry a long time
Agent needs help working signatures
Agent can't spell
"I have a quick question"
Agent doesn't understand FE ROP
Agent realizes they need something right before chat ends
Agent asks for fax number
Agent spends a long time editing a message
Agent asks about a plan they can't write
Agent is especially nice and/or appreciative
Agent contacts wrong company
Agent starts with policy number or client name before agent info
Agent says they sent something we can't find
App withdrawn for 3rd Party Payor
Agent wants to know reason for decline
Juvenile App withdrawn for parent coverage
Agent doesn't understand why we requested something
Agent is with client
"What's the difference between..."
"I'm a new agent"
WFG agent doesn't add 5 in front
Agent checking on app that's closed as incomplete
Risk assessment request
Agent uses wrong chat
Agent wants you to do tech support
You can't understand the agent
"Client is healthy"
Agent says they got an email from us
We're still waiting on APS
Agent chatting for their downline
Talk to same SLS rep twice in the same day
"Client only has High Blood Pressure"
Agent wants an application or product tutorial
Agent types something not knowing you can see it
Agent wants to submit a dispute for something indisputable
Agent chatting about unsuccessful bank draft
Agent is 75 or older
Agent finally responds long after you close chat
Agent says client is nice, honest, etc.
Agent types in all caps
"Can you run a quote for me?"
Agent doesn't know their number
Agent can't find something that's in order supply
"I'm not sure if this is the right department"
"Client has allergies/asthma and not COPD"
Supervisor request
Agent wants to add comments on app they just submitted
Agent doesn't understand endorsement procedure
Checking status of policy submitted within 24 hours
Agent doesn't understand e-checks
Agent has technical issues we can't resolve
Agent wants updates on 5+ pending apps
Agent wants to speak to underwriter
Withdraw app minutes after submitted
Agent asks if they need to do anything
Agent won't give agent number
Agent doesn't understand Decision Engine
Agent gives app number instead of policy
Agent wants to clarify decision engine prescriptions
"Why did you take out the payment?"
Agent never responds after first message
Agent wants confidential information
Phone interview is needed
Agent messes up dates on app
"Can you email me the document?"
Agent doesn't know QAIRs don't need signatures
Agent chatting on a policy approved earlier today
App currently in licensing
Agent denies prescription belongs to client
Agent swears
Agent types super slowly
Open a chat but someone else joins right before you
Agent said they chatted earlier
Agent leaves up abruptly
Refer agent to their IMO
Agent tells you to hold on for awhile
"I rely on commissions"
Agent starts making small talk
Transferred from CX for something CX handles
"Last question" or "One more thing"
Agent asks why review is taking so long
Agent mentions getting coverage at another company
