(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Supervisor request
Agent can't find something that's in order supply
Agent types in all caps
Agent types something not knowing you can see it
"I have a quick question"
Withdraw app minutes after submitted
Checking status of policy submitted within 24 hours
Agent denies prescription belongs to client
Agent messes up dates on app
"I'm a new agent"
Agent says they got an email from us
Agent realizes they need something right before chat ends
Agent chatting about unsuccessful bank draft
Agent says they sent something we can't find
Agent swears
Agent wants to add comments on app they just submitted
"Client has allergies/asthma and not COPD"
App currently in licensing
"Last question" or "One more thing"
"Why did you take out the payment?"
Agent asks for fax number
Agent doesn't understand FE ROP
"Can you email me the document?"
Agent wants to submit a dispute for something indisputable
Agent never responds after first message
Agent finally responds long after you close chat
Agent asks why review is taking so long
Agent checking on app that's closed as incomplete
"I'm not sure if this is the right department"
Agent said they chatted earlier
Agent spends a long time editing a message
"I rely on commissions"
Agent leaves up abruptly
Refer agent to their IMO
Agent types super slowly
Agent uses wrong chat
Open a chat but someone else joins right before you
Agent asks if they need to do anything
Agent needs UL quoting explained
Agent talks about how they've been in industry a long time
Agent is with client
Phone interview is needed
Agent contacts wrong company
Agent tells you to hold on for awhile
Agent asks about a plan they can't write
Agent wants to speak to underwriter
WFG agent doesn't add 5 in front
Agent doesn't understand why we requested something
Agent wants updates on 5+ pending apps
Agent wants an application or product tutorial
You can't understand the agent
Agent starts with policy number or client name before agent info
Talk to same SLS rep twice in the same day
Agent doesn't understand Decision Engine
Agent is especially nice and/or appreciative
Agent wants to know reason for decline
App withdrawn for 3rd Party Payor
Agent wants confidential information
Agent says client is nice, honest, etc.
"Client is healthy"
Agent mentions getting coverage at another company
Agent doesn't understand e-checks
Transferred from CX for something CX handles
Agent doesn't know QAIRs don't need signatures
"Can you run a quote for me?"
Agent is 75 or older
Agent chatting on a policy approved earlier today
Agent starts making small talk
Agent chatting for their downline
Agent can't spell
"Client only has High Blood Pressure"
Risk assessment request
"What's the difference between..."
We're still waiting on APS
Talk to same agent twice in one day
Juvenile App withdrawn for parent coverage
Agent needs help working signatures
Agent wants to clarify decision engine prescriptions
