Agent wantsto submit adispute forsomethingindisputableAgentchattingaboutunsuccessfulbank draftAgent realizesthey needsomethingright beforechat endsPhoneinterviewis neededSupervisorrequestAgent asksabout aplan theycan't write"Client hasallergies/asthmaand not COPD"Agentdoesn't knowQAIRs don'tneedsignaturesAgent startswith policynumber orclient namebefore agentinfoAgent doesn'tunderstandwhy werequestedsomethingAgentwantsconfidentialinformationAgent wantsto addcomments onapp they justsubmittedAgent isespeciallynice and/orappreciative"Why didyou takeout thepayment?""What'sthedifferencebetween..."Agentdoesn'tunderstandFE ROPAgentspends along timeediting amessageAgentcan'tspellAgent saysthey got anemail fromus"I'm anewagent"Agentdoesn'tunderstandendorsementprocedure"Can yourun aquote forme?"Talk to sameSLS reptwice in thesame dayAgentchattingfor theirdownline"I have aquickquestion"Agent wantsto clarifydecisionengineprescriptionsWithdrawapp minutesaftersubmitted"Clientishealthy"Agent askswhy reviewis takingso longOpen a chatbut someoneelse joinsright beforeyouAgentchatting on apolicyapprovedearlier todayAgenttypessuperslowlyAgentleaves upabruptlyWe're stillwaitingon APS"Lastquestion"or "Onemore thing"Agent neverrespondsafter firstmessageAgent saysclient isnice,honest, etc.Appwithdrawnfor 3rdParty PayorCheckingstatus of policysubmittedwithin 24 hours"I rely oncommissions"Agentstartsmakingsmall talkAgent can'tfindsomethingthat's inorder supplyAgent wantsto knowreason fordeclineAgentmessesup dateson appJuvenile Appwithdrawnfor parentcoverageAgent finallyrespondslong afteryou closechat"Clientonly hasHigh BloodPressure"AppcurrentlyinlicensingReferagent totheir IMO"Can youemail methedocument?"Agenttypes inall capsTalk tosameagent twicein one dayAgent wantsupdates on5+ pendingappsAgent asksif theyneed to doanythingAgent talksabout howthey've beenin industry along timeAgent hastechnicalissues wecan't resolveAgent deniesprescriptionbelongs toclientAgent mentionsgettingcoverage atanothercompanyWFG agentdoesn't add5 in frontAgentwon't giveagentnumberAgenttells youto hold onfor awhileAgentwants youto do techsupport"I'm notsure if thisis the rightdepartment"Agentdoesn'tunderstande-checksAgentneeds helpworkingsignaturesAgentasks forfaxnumberAgentdoesn'tknow theirnumberAgent saysthey sentsomethingwe can't findAgentswearsYou can'tunderstandthe agentAgentis withclientAgentsaid theychattedearlierAgent typessomethingnot knowingyou can seeitAgent givesapp numberinstead ofpolicyAgentuseswrongchatAgent wantsanapplicationor producttutorialAgentis 75 orolderAgentcontactswrongcompanyTransferredfrom CX forsomethingCX handlesAgentneeds ULquotingexplainedRiskassessmentrequestAgentdoesn'tunderstandDecisionEngineAgentwants tospeak tounderwriterAgentchecking onapp that'sclosed asincompleteAgent wantsto submit adispute forsomethingindisputableAgentchattingaboutunsuccessfulbank draftAgent realizesthey needsomethingright beforechat endsPhoneinterviewis neededSupervisorrequestAgent asksabout aplan theycan't write"Client hasallergies/asthmaand not COPD"Agentdoesn't knowQAIRs don'tneedsignaturesAgent startswith policynumber orclient namebefore agentinfoAgent doesn'tunderstandwhy werequestedsomethingAgentwantsconfidentialinformationAgent wantsto addcomments onapp they justsubmittedAgent isespeciallynice and/orappreciative"Why didyou takeout thepayment?""What'sthedifferencebetween..."Agentdoesn'tunderstandFE ROPAgentspends along timeediting amessageAgentcan'tspellAgent saysthey got anemail fromus"I'm anewagent"Agentdoesn'tunderstandendorsementprocedure"Can yourun aquote forme?"Talk to sameSLS reptwice in thesame dayAgentchattingfor theirdownline"I have aquickquestion"Agent wantsto clarifydecisionengineprescriptionsWithdrawapp minutesaftersubmitted"Clientishealthy"Agent askswhy reviewis takingso longOpen a chatbut someoneelse joinsright beforeyouAgentchatting on apolicyapprovedearlier todayAgenttypessuperslowlyAgentleaves upabruptlyWe're stillwaitingon APS"Lastquestion"or "Onemore thing"Agent neverrespondsafter firstmessageAgent saysclient isnice,honest, etc.Appwithdrawnfor 3rdParty PayorCheckingstatus of policysubmittedwithin 24 hours"I rely oncommissions"Agentstartsmakingsmall talkAgent can'tfindsomethingthat's inorder supplyAgent wantsto knowreason fordeclineAgentmessesup dateson appJuvenile Appwithdrawnfor parentcoverageAgent finallyrespondslong afteryou closechat"Clientonly hasHigh BloodPressure"AppcurrentlyinlicensingReferagent totheir IMO"Can youemail methedocument?"Agenttypes inall capsTalk tosameagent twicein one dayAgent wantsupdates on5+ pendingappsAgent asksif theyneed to doanythingAgent talksabout howthey've beenin industry along timeAgent hastechnicalissues wecan't resolveAgent deniesprescriptionbelongs toclientAgent mentionsgettingcoverage atanothercompanyWFG agentdoesn't add5 in frontAgentwon't giveagentnumberAgenttells youto hold onfor awhileAgentwants youto do techsupport"I'm notsure if thisis the rightdepartment"Agentdoesn'tunderstande-checksAgentneeds helpworkingsignaturesAgentasks forfaxnumberAgentdoesn'tknow theirnumberAgent saysthey sentsomethingwe can't findAgentswearsYou can'tunderstandthe agentAgentis withclientAgentsaid theychattedearlierAgent typessomethingnot knowingyou can seeitAgent givesapp numberinstead ofpolicyAgentuseswrongchatAgent wantsanapplicationor producttutorialAgentis 75 orolderAgentcontactswrongcompanyTransferredfrom CX forsomethingCX handlesAgentneeds ULquotingexplainedRiskassessmentrequestAgentdoesn'tunderstandDecisionEngineAgentwants tospeak tounderwriterAgentchecking onapp that'sclosed asincomplete

Agent Support Chats - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent wants to submit a dispute for something indisputable
  2. Agent chatting about unsuccessful bank draft
  3. Agent realizes they need something right before chat ends
  4. Phone interview is needed
  5. Supervisor request
  6. Agent asks about a plan they can't write
  7. "Client has allergies/asthma and not COPD"
  8. Agent doesn't know QAIRs don't need signatures
  9. Agent starts with policy number or client name before agent info
  10. Agent doesn't understand why we requested something
  11. Agent wants confidential information
  12. Agent wants to add comments on app they just submitted
  13. Agent is especially nice and/or appreciative
  14. "Why did you take out the payment?"
  15. "What's the difference between..."
  16. Agent doesn't understand FE ROP
  17. Agent spends a long time editing a message
  18. Agent can't spell
  19. Agent says they got an email from us
  20. "I'm a new agent"
  21. Agent doesn't understand endorsement procedure
  22. "Can you run a quote for me?"
  23. Talk to same SLS rep twice in the same day
  24. Agent chatting for their downline
  25. "I have a quick question"
  26. Agent wants to clarify decision engine prescriptions
  27. Withdraw app minutes after submitted
  28. "Client is healthy"
  29. Agent asks why review is taking so long
  30. Open a chat but someone else joins right before you
  31. Agent chatting on a policy approved earlier today
  32. Agent types super slowly
  33. Agent leaves up abruptly
  34. We're still waiting on APS
  35. "Last question" or "One more thing"
  36. Agent never responds after first message
  37. Agent says client is nice, honest, etc.
  38. App withdrawn for 3rd Party Payor
  39. Checking status of policy submitted within 24 hours
  40. "I rely on commissions"
  41. Agent starts making small talk
  42. Agent can't find something that's in order supply
  43. Agent wants to know reason for decline
  44. Agent messes up dates on app
  45. Juvenile App withdrawn for parent coverage
  46. Agent finally responds long after you close chat
  47. "Client only has High Blood Pressure"
  48. App currently in licensing
  49. Refer agent to their IMO
  50. "Can you email me the document?"
  51. Agent types in all caps
  52. Talk to same agent twice in one day
  53. Agent wants updates on 5+ pending apps
  54. Agent asks if they need to do anything
  55. Agent talks about how they've been in industry a long time
  56. Agent has technical issues we can't resolve
  57. Agent denies prescription belongs to client
  58. Agent mentions getting coverage at another company
  59. WFG agent doesn't add 5 in front
  60. Agent won't give agent number
  61. Agent tells you to hold on for awhile
  62. Agent wants you to do tech support
  63. "I'm not sure if this is the right department"
  64. Agent doesn't understand e-checks
  65. Agent needs help working signatures
  66. Agent asks for fax number
  67. Agent doesn't know their number
  68. Agent says they sent something we can't find
  69. Agent swears
  70. You can't understand the agent
  71. Agent is with client
  72. Agent said they chatted earlier
  73. Agent types something not knowing you can see it
  74. Agent gives app number instead of policy
  75. Agent uses wrong chat
  76. Agent wants an application or product tutorial
  77. Agent is 75 or older
  78. Agent contacts wrong company
  79. Transferred from CX for something CX handles
  80. Agent needs UL quoting explained
  81. Risk assessment request
  82. Agent doesn't understand Decision Engine
  83. Agent wants to speak to underwriter
  84. Agent checking on app that's closed as incomplete