Agentis withclientJuvenile Appwithdrawnfor parentcoverageAgentstartsmakingsmall talkAgentneeds ULquotingexplainedAgent asksif theyneed to doanythingAppwithdrawnfor 3rdParty PayorAgent saysclient isnice,honest, etc.Agent neverrespondsafter firstmessage"Client hasallergies/asthmaand not COPD"RiskassessmentrequestAgent finallyrespondslong afteryou closechatAppcurrentlyinlicensing"Lastquestion"or "Onemore thing"AgentwantsconfidentialinformationAgent can'tfindsomethingthat's inorder supplyAgent givesapp numberinstead ofpolicyAgent asksabout aplan theycan't writeAgenttells youto hold onfor awhileAgent wantsto addcomments onapp they justsubmittedAgent doesn'tunderstandwhy werequestedsomethingAgentmessesup dateson appAgentchattingfor theirdownlineAgentdoesn't knowQAIRs don'tneedsignaturesWe're stillwaitingon APSAgent deniesprescriptionbelongs toclientAgentwon't giveagentnumberAgentsaid theychattedearlierAgent saysthey sentsomethingwe can't findAgentdoesn'tunderstandFE ROPAgent startswith policynumber orclient namebefore agentinfo"Why didyou takeout thepayment?"Agent isespeciallynice and/orappreciativeAgent realizesthey needsomethingright beforechat endsTalk tosameagent twicein one dayAgentasks forfaxnumberAgentcontactswrongcompany"I have aquickquestion"AgenttypessuperslowlyYou can'tunderstandthe agentAgentneeds helpworkingsignaturesAgentchattingaboutunsuccessfulbank draft"Clientonly hasHigh BloodPressure"Agentdoesn'tunderstandendorsementprocedureAgentwants youto do techsupportAgent wantsto clarifydecisionengineprescriptionsAgentchatting on apolicyapprovedearlier todayAgentuseswrongchat"Clientishealthy"Agentdoesn'tunderstande-checks"Can yourun aquote forme?"Agent hastechnicalissues wecan't resolveAgentis 75 orolderAgentspends along timeediting amessageTalk to sameSLS reptwice in thesame dayCheckingstatus of policysubmittedwithin 24 hoursAgent wantsto submit adispute forsomethingindisputableSupervisorrequestAgentchecking onapp that'sclosed asincompleteAgentdoesn'tknow theirnumberAgent mentionsgettingcoverage atanothercompanyOpen a chatbut someoneelse joinsright beforeyouWFG agentdoesn't add5 in frontAgentwants tospeak tounderwriterAgent talksabout howthey've beenin industry along timeAgentdoesn'tunderstandDecisionEngine"Can youemail methedocument?"Agentleaves upabruptlyAgent wantsto knowreason fordecline"What'sthedifferencebetween..."Withdrawapp minutesaftersubmittedPhoneinterviewis neededAgent saysthey got anemail fromusAgent wantsupdates on5+ pendingappsAgenttypes inall capsAgent askswhy reviewis takingso longAgent typessomethingnot knowingyou can seeitReferagent totheir IMOAgent wantsanapplicationor producttutorial"I rely oncommissions""I'm anewagent"AgentswearsAgentcan'tspellTransferredfrom CX forsomethingCX handles"I'm notsure if thisis the rightdepartment"Agentis withclientJuvenile Appwithdrawnfor parentcoverageAgentstartsmakingsmall talkAgentneeds ULquotingexplainedAgent asksif theyneed to doanythingAppwithdrawnfor 3rdParty PayorAgent saysclient isnice,honest, etc.Agent neverrespondsafter firstmessage"Client hasallergies/asthmaand not COPD"RiskassessmentrequestAgent finallyrespondslong afteryou closechatAppcurrentlyinlicensing"Lastquestion"or "Onemore thing"AgentwantsconfidentialinformationAgent can'tfindsomethingthat's inorder supplyAgent givesapp numberinstead ofpolicyAgent asksabout aplan theycan't writeAgenttells youto hold onfor awhileAgent wantsto addcomments onapp they justsubmittedAgent doesn'tunderstandwhy werequestedsomethingAgentmessesup dateson appAgentchattingfor theirdownlineAgentdoesn't knowQAIRs don'tneedsignaturesWe're stillwaitingon APSAgent deniesprescriptionbelongs toclientAgentwon't giveagentnumberAgentsaid theychattedearlierAgent saysthey sentsomethingwe can't findAgentdoesn'tunderstandFE ROPAgent startswith policynumber orclient namebefore agentinfo"Why didyou takeout thepayment?"Agent isespeciallynice and/orappreciativeAgent realizesthey needsomethingright beforechat endsTalk tosameagent twicein one dayAgentasks forfaxnumberAgentcontactswrongcompany"I have aquickquestion"AgenttypessuperslowlyYou can'tunderstandthe agentAgentneeds helpworkingsignaturesAgentchattingaboutunsuccessfulbank draft"Clientonly hasHigh BloodPressure"Agentdoesn'tunderstandendorsementprocedureAgentwants youto do techsupportAgent wantsto clarifydecisionengineprescriptionsAgentchatting on apolicyapprovedearlier todayAgentuseswrongchat"Clientishealthy"Agentdoesn'tunderstande-checks"Can yourun aquote forme?"Agent hastechnicalissues wecan't resolveAgentis 75 orolderAgentspends along timeediting amessageTalk to sameSLS reptwice in thesame dayCheckingstatus of policysubmittedwithin 24 hoursAgent wantsto submit adispute forsomethingindisputableSupervisorrequestAgentchecking onapp that'sclosed asincompleteAgentdoesn'tknow theirnumberAgent mentionsgettingcoverage atanothercompanyOpen a chatbut someoneelse joinsright beforeyouWFG agentdoesn't add5 in frontAgentwants tospeak tounderwriterAgent talksabout howthey've beenin industry along timeAgentdoesn'tunderstandDecisionEngine"Can youemail methedocument?"Agentleaves upabruptlyAgent wantsto knowreason fordecline"What'sthedifferencebetween..."Withdrawapp minutesaftersubmittedPhoneinterviewis neededAgent saysthey got anemail fromusAgent wantsupdates on5+ pendingappsAgenttypes inall capsAgent askswhy reviewis takingso longAgent typessomethingnot knowingyou can seeitReferagent totheir IMOAgent wantsanapplicationor producttutorial"I rely oncommissions""I'm anewagent"AgentswearsAgentcan'tspellTransferredfrom CX forsomethingCX handles"I'm notsure if thisis the rightdepartment"

Agent Support Chats - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
  1. Agent is with client
  2. Juvenile App withdrawn for parent coverage
  3. Agent starts making small talk
  4. Agent needs UL quoting explained
  5. Agent asks if they need to do anything
  6. App withdrawn for 3rd Party Payor
  7. Agent says client is nice, honest, etc.
  8. Agent never responds after first message
  9. "Client has allergies/asthma and not COPD"
  10. Risk assessment request
  11. Agent finally responds long after you close chat
  12. App currently in licensing
  13. "Last question" or "One more thing"
  14. Agent wants confidential information
  15. Agent can't find something that's in order supply
  16. Agent gives app number instead of policy
  17. Agent asks about a plan they can't write
  18. Agent tells you to hold on for awhile
  19. Agent wants to add comments on app they just submitted
  20. Agent doesn't understand why we requested something
  21. Agent messes up dates on app
  22. Agent chatting for their downline
  23. Agent doesn't know QAIRs don't need signatures
  24. We're still waiting on APS
  25. Agent denies prescription belongs to client
  26. Agent won't give agent number
  27. Agent said they chatted earlier
  28. Agent says they sent something we can't find
  29. Agent doesn't understand FE ROP
  30. Agent starts with policy number or client name before agent info
  31. "Why did you take out the payment?"
  32. Agent is especially nice and/or appreciative
  33. Agent realizes they need something right before chat ends
  34. Talk to same agent twice in one day
  35. Agent asks for fax number
  36. Agent contacts wrong company
  37. "I have a quick question"
  38. Agent types super slowly
  39. You can't understand the agent
  40. Agent needs help working signatures
  41. Agent chatting about unsuccessful bank draft
  42. "Client only has High Blood Pressure"
  43. Agent doesn't understand endorsement procedure
  44. Agent wants you to do tech support
  45. Agent wants to clarify decision engine prescriptions
  46. Agent chatting on a policy approved earlier today
  47. Agent uses wrong chat
  48. "Client is healthy"
  49. Agent doesn't understand e-checks
  50. "Can you run a quote for me?"
  51. Agent has technical issues we can't resolve
  52. Agent is 75 or older
  53. Agent spends a long time editing a message
  54. Talk to same SLS rep twice in the same day
  55. Checking status of policy submitted within 24 hours
  56. Agent wants to submit a dispute for something indisputable
  57. Supervisor request
  58. Agent checking on app that's closed as incomplete
  59. Agent doesn't know their number
  60. Agent mentions getting coverage at another company
  61. Open a chat but someone else joins right before you
  62. WFG agent doesn't add 5 in front
  63. Agent wants to speak to underwriter
  64. Agent talks about how they've been in industry a long time
  65. Agent doesn't understand Decision Engine
  66. "Can you email me the document?"
  67. Agent leaves up abruptly
  68. Agent wants to know reason for decline
  69. "What's the difference between..."
  70. Withdraw app minutes after submitted
  71. Phone interview is needed
  72. Agent says they got an email from us
  73. Agent wants updates on 5+ pending apps
  74. Agent types in all caps
  75. Agent asks why review is taking so long
  76. Agent types something not knowing you can see it
  77. Refer agent to their IMO
  78. Agent wants an application or product tutorial
  79. "I rely on commissions"
  80. "I'm a new agent"
  81. Agent swears
  82. Agent can't spell
  83. Transferred from CX for something CX handles
  84. "I'm not sure if this is the right department"