(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent says they got an email from us
Agent is especially nice and/or appreciative
Agent swears
"I rely on commissions"
Agent talks about how they've been in industry a long time
Withdraw app minutes after submitted
"Can you email me the document?"
Agent asks if they need to do anything
Agent doesn't understand FE ROP
We're still waiting on APS
Agent wants updates on 5+ pending apps
App withdrawn for 3rd Party Payor
Agent chatting about unsuccessful bank draft
Agent starts making small talk
Agent doesn't understand Decision Engine
"Client only has High Blood Pressure"
Agent can't find something that's in order supply
Agent doesn't understand endorsement procedure
Agent never responds after first message
Agent says client is nice, honest, etc.
Agent doesn't understand e-checks
Agent wants you to do tech support
Agent wants confidential information
Agent asks for fax number
Agent wants an application or product tutorial
Agent tells you to hold on for awhile
Agent wants to know reason for decline
Transferred from CX for something CX handles
Agent spends a long time editing a message
Agent says they sent something we can't find
Open a chat but someone else joins right before you
Agent needs UL quoting explained
App currently in licensing
Supervisor request
Agent won't give agent number
Agent finally responds long after you close chat
Talk to same SLS rep twice in the same day
Agent needs help working signatures
Agent messes up dates on app
Agent contacts wrong company
Agent wants to submit a dispute for something indisputable
Agent asks why review is taking so long
Agent types something not knowing you can see it
Agent doesn't understand why we requested something
Agent starts with policy number or client name before agent info
Agent wants to add comments on app they just submitted
Risk assessment request
"Client is healthy"
You can't understand the agent
Agent realizes they need something right before chat ends
Agent doesn't know their number
"I'm not sure if this is the right department"
Agent chatting for their downline
Talk to same agent twice in one day
Agent types in all caps
"Client has allergies/asthma and not COPD"
"Why did you take out the payment?"
Agent is 75 or older
"I'm a new agent"
"Last question" or "One more thing"
Agent chatting on a policy approved earlier today
Agent is with client
Agent doesn't know QAIRs don't need signatures
Phone interview is needed
Agent wants to clarify decision engine prescriptions
Checking status of policy submitted within 24 hours
Agent mentions getting coverage at another company
