This bingo card has a free space and 24 words: Transferred to Claims, search provider with NPI (share -point), benefits for 2 or more members on a call, Looked up specefic CPT code, MRC1 v. MRC2 question, Stated CD benefit, Caller doesn't want claims address, Created EAP Auth, Question about either JHACO or state restrict, Caller complains about times transferred, BU request, Looked up Deducatble accum., Had to put in a FLUP number, Transfered to NAT, Closed EAP Case, Cigna Great West Member, Have to ask S.O.S a question, REGIS request, Caller thinks they are INN but they're not, Register member into tape or copy demos, Checked if member has auth (not-eap), Searched Parity in OLAM, Have to send a fax and Call takes over 15 minutes.
Customer Service | PSC Claims Bingo | PSC Claims Bingo | CS Week 2021: The Heart of Service | Field Support Fun Friday Bingo
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