BUrequestLooked upspeceficCPT codeHad to putin a FLUPnumberREGISrequestCallerthinks theyare INN butthey're notStatedCDbenefitSearchedParity inOLAMHave toask S.O.Sa questionCignaGreatWestMemberbenefits for2 or morememberson a callCallercomplainsabout timestransferredTransferedto NATTransferredto Claimssearchprovider withNPI (share -point)CreatedEAPAuthCall takesover 15minutesQuestionabout eitherJHACO orstate restrictHaveto senda faxClosedEAPCaseLooked upDeducatbleaccum.Callerdoesn'twant claimsaddressRegistermemberinto tape orcopy demosMRC1 v.MRC2questionCheckedif memberhas auth(not-eap)BUrequestLooked upspeceficCPT codeHad to putin a FLUPnumberREGISrequestCallerthinks theyare INN butthey're notStatedCDbenefitSearchedParity inOLAMHave toask S.O.Sa questionCignaGreatWestMemberbenefits for2 or morememberson a callCallercomplainsabout timestransferredTransferedto NATTransferredto Claimssearchprovider withNPI (share -point)CreatedEAPAuthCall takesover 15minutesQuestionabout eitherJHACO orstate restrictHaveto senda faxClosedEAPCaseLooked upDeducatbleaccum.Callerdoesn'twant claimsaddressRegistermemberinto tape orcopy demosMRC1 v.MRC2questionCheckedif memberhas auth(not-eap)

Provider Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BU request
  2. Looked up specefic CPT code
  3. Had to put in a FLUP number
  4. REGIS request
  5. Caller thinks they are INN but they're not
  6. Stated CD benefit
  7. Searched Parity in OLAM
  8. Have to ask S.O.S a question
  9. Cigna Great West Member
  10. benefits for 2 or more members on a call
  11. Caller complains about times transferred
  12. Transfered to NAT
  13. Transferred to Claims
  14. search provider with NPI (share -point)
  15. Created EAP Auth
  16. Call takes over 15 minutes
  17. Question about either JHACO or state restrict
  18. Have to send a fax
  19. Closed EAP Case
  20. Looked up Deducatble accum.
  21. Caller doesn't want claims address
  22. Register member into tape or copy demos
  23. MRC1 v. MRC2 question
  24. Checked if member has auth (not-eap)