Complaint Audit Bingo

Complaint Audit Bingo Card
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This bingo card has a free space and 24 words: “You’re giving me a headache!” (Or similar, must use “you” and “headache”), Agent speaks about themselves in 3rd person, Agent teaches MM to circumvent policy, Fill out ORPC report, Pass 3 agents in a row, MM threatens calling the BBB, MM unable to contact us, Agent offers MC, MM starts with complaint, ends happy, 3 complaints about misinformation given by previous agent, TM fails to verify the call, TM chooses incorrectly "other issue", TM correctly chooses "other issue", Cheeky rebuttal from MM after loyalty statement, 5+ failed to flag, Agent writes "NA" in text box, Agent correctly adds compensation, MM complaint is about shipping rates, "I have activated your seller protection", MM gives 5+ complaints on one call, Buyer complaint is about autopay on Best Offer, "You always protect the (other party)", MM or agent is eating while talking on the phone and "I have activated your buyer protection".

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