"I haveactivatedyour buyerprotection"5+failedto flag"You alwaysprotect the(other party)"Agentcorrectly addscompensationTM failsto verifythe callTM correctlychooses"other issue"“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)Fill outORPCreportAgentoffersMCAgentteaches MMtocircumventpolicyMMcomplaint isaboutshippingratesAgentspeaksaboutthemselvesin 3rd personMMthreatenscalling theBBBPass 3agentsin a row3 complaintsaboutmisinformationgiven byprevious agentMMunable tocontact usMM startswithcomplaint,ends happyAgentwrites"NA" intext boxMM gives5+complaintson one callMM or agentis eatingwhile talkingon the phoneBuyercomplaint isaboutautopay onBest OfferCheekyrebuttal fromMM afterloyaltystatementTM choosesincorrectly"other issue""I haveactivatedyour sellerprotection""I haveactivatedyour buyerprotection"5+failedto flag"You alwaysprotect the(other party)"Agentcorrectly addscompensationTM failsto verifythe callTM correctlychooses"other issue"“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)Fill outORPCreportAgentoffersMCAgentteaches MMtocircumventpolicyMMcomplaint isaboutshippingratesAgentspeaksaboutthemselvesin 3rd personMMthreatenscalling theBBBPass 3agentsin a row3 complaintsaboutmisinformationgiven byprevious agentMMunable tocontact usMM startswithcomplaint,ends happyAgentwrites"NA" intext boxMM gives5+complaintson one callMM or agentis eatingwhile talkingon the phoneBuyercomplaint isaboutautopay onBest OfferCheekyrebuttal fromMM afterloyaltystatementTM choosesincorrectly"other issue""I haveactivatedyour sellerprotection"

Complaint Audit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I have activated your buyer protection"
  2. 5+ failed to flag
  3. "You always protect the (other party)"
  4. Agent correctly adds compensation
  5. TM fails to verify the call
  6. TM correctly chooses "other issue"
  7. “You’re giving me a headache!” (Or similar, must use “you” and “headache”)
  8. Fill out ORPC report
  9. Agent offers MC
  10. Agent teaches MM to circumvent policy
  11. MM complaint is about shipping rates
  12. Agent speaks about themselves in 3rd person
  13. MM threatens calling the BBB
  14. Pass 3 agents in a row
  15. 3 complaints about misinformation given by previous agent
  16. MM unable to contact us
  17. MM starts with complaint, ends happy
  18. Agent writes "NA" in text box
  19. MM gives 5+ complaints on one call
  20. MM or agent is eating while talking on the phone
  21. Buyer complaint is about autopay on Best Offer
  22. Cheeky rebuttal from MM after loyalty statement
  23. TM chooses incorrectly "other issue"
  24. "I have activated your seller protection"