“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)AgentoffersMCMMunable tocontact usPass 3agentsin a rowFill outORPCreportMM gives5+complaintson one call5+failedto flagAgentspeaksaboutthemselvesin 3rd personAgentwrites"NA" intext boxTM choosesincorrectly"other issue"MMcomplaint isaboutshippingrates"I haveactivatedyour sellerprotection"3 complaintsaboutmisinformationgiven byprevious agent"You alwaysprotect the(other party)"Agentcorrectly addscompensationMM or agentis eatingwhile talkingon the phoneMM startswithcomplaint,ends happyCheekyrebuttal fromMM afterloyaltystatement"I haveactivatedyour buyerprotection"Buyercomplaint isaboutautopay onBest OfferTM failsto verifythe callTM correctlychooses"other issue"Agentteaches MMtocircumventpolicyMMthreatenscalling theBBB“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)AgentoffersMCMMunable tocontact usPass 3agentsin a rowFill outORPCreportMM gives5+complaintson one call5+failedto flagAgentspeaksaboutthemselvesin 3rd personAgentwrites"NA" intext boxTM choosesincorrectly"other issue"MMcomplaint isaboutshippingrates"I haveactivatedyour sellerprotection"3 complaintsaboutmisinformationgiven byprevious agent"You alwaysprotect the(other party)"Agentcorrectly addscompensationMM or agentis eatingwhile talkingon the phoneMM startswithcomplaint,ends happyCheekyrebuttal fromMM afterloyaltystatement"I haveactivatedyour buyerprotection"Buyercomplaint isaboutautopay onBest OfferTM failsto verifythe callTM correctlychooses"other issue"Agentteaches MMtocircumventpolicyMMthreatenscalling theBBB

Complaint Audit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “You’re giving me a headache!” (Or similar, must use “you” and “headache”)
  2. Agent offers MC
  3. MM unable to contact us
  4. Pass 3 agents in a row
  5. Fill out ORPC report
  6. MM gives 5+ complaints on one call
  7. 5+ failed to flag
  8. Agent speaks about themselves in 3rd person
  9. Agent writes "NA" in text box
  10. TM chooses incorrectly "other issue"
  11. MM complaint is about shipping rates
  12. "I have activated your seller protection"
  13. 3 complaints about misinformation given by previous agent
  14. "You always protect the (other party)"
  15. Agent correctly adds compensation
  16. MM or agent is eating while talking on the phone
  17. MM starts with complaint, ends happy
  18. Cheeky rebuttal from MM after loyalty statement
  19. "I have activated your buyer protection"
  20. Buyer complaint is about autopay on Best Offer
  21. TM fails to verify the call
  22. TM correctly chooses "other issue"
  23. Agent teaches MM to circumvent policy
  24. MM threatens calling the BBB