"I haveactivatedyour buyerprotection"Fill outORPCreportMM gives5+complaintson one callAgentcorrectly addscompensation"I haveactivatedyour sellerprotection"MM or agentis eatingwhile talkingon the phoneMMcomplaint isaboutshippingrates"You alwaysprotect the(other party)"“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)Buyercomplaint isaboutautopay onBest OfferPass 3agentsin a rowMMthreatenscalling theBBBAgentteaches MMtocircumventpolicy3 complaintsaboutmisinformationgiven byprevious agentTM choosesincorrectly"other issue"Agentspeaksaboutthemselvesin 3rd personAgentwrites"NA" intext boxMMunable tocontact usMM startswithcomplaint,ends happyTM failsto verifythe callAgentoffersMCTM correctlychooses"other issue"Cheekyrebuttal fromMM afterloyaltystatement5+failedto flag"I haveactivatedyour buyerprotection"Fill outORPCreportMM gives5+complaintson one callAgentcorrectly addscompensation"I haveactivatedyour sellerprotection"MM or agentis eatingwhile talkingon the phoneMMcomplaint isaboutshippingrates"You alwaysprotect the(other party)"“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)Buyercomplaint isaboutautopay onBest OfferPass 3agentsin a rowMMthreatenscalling theBBBAgentteaches MMtocircumventpolicy3 complaintsaboutmisinformationgiven byprevious agentTM choosesincorrectly"other issue"Agentspeaksaboutthemselvesin 3rd personAgentwrites"NA" intext boxMMunable tocontact usMM startswithcomplaint,ends happyTM failsto verifythe callAgentoffersMCTM correctlychooses"other issue"Cheekyrebuttal fromMM afterloyaltystatement5+failedto flag

Complaint Audit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I have activated your buyer protection"
  2. Fill out ORPC report
  3. MM gives 5+ complaints on one call
  4. Agent correctly adds compensation
  5. "I have activated your seller protection"
  6. MM or agent is eating while talking on the phone
  7. MM complaint is about shipping rates
  8. "You always protect the (other party)"
  9. “You’re giving me a headache!” (Or similar, must use “you” and “headache”)
  10. Buyer complaint is about autopay on Best Offer
  11. Pass 3 agents in a row
  12. MM threatens calling the BBB
  13. Agent teaches MM to circumvent policy
  14. 3 complaints about misinformation given by previous agent
  15. TM chooses incorrectly "other issue"
  16. Agent speaks about themselves in 3rd person
  17. Agent writes "NA" in text box
  18. MM unable to contact us
  19. MM starts with complaint, ends happy
  20. TM fails to verify the call
  21. Agent offers MC
  22. TM correctly chooses "other issue"
  23. Cheeky rebuttal from MM after loyalty statement
  24. 5+ failed to flag