"I haveactivatedyour sellerprotection"Agentwrites"NA" intext boxAgentspeaksaboutthemselvesin 3rd personFill outORPCreportMMunable tocontact usMM gives5+complaintson one callMMcomplaint isaboutshippingratesMMthreatenscalling theBBBPass 3agentsin a rowTM correctlychooses"other issue"TM choosesincorrectly"other issue""I haveactivatedyour buyerprotection"MM or agentis eatingwhile talkingon the phone“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)AgentoffersMCAgentcorrectly addscompensationAgentteaches MMtocircumventpolicyBuyercomplaint isaboutautopay onBest Offer3 complaintsaboutmisinformationgiven byprevious agent"You alwaysprotect the(other party)"Cheekyrebuttal fromMM afterloyaltystatement5+failedto flagMM startswithcomplaint,ends happyTM failsto verifythe call"I haveactivatedyour sellerprotection"Agentwrites"NA" intext boxAgentspeaksaboutthemselvesin 3rd personFill outORPCreportMMunable tocontact usMM gives5+complaintson one callMMcomplaint isaboutshippingratesMMthreatenscalling theBBBPass 3agentsin a rowTM correctlychooses"other issue"TM choosesincorrectly"other issue""I haveactivatedyour buyerprotection"MM or agentis eatingwhile talkingon the phone“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)AgentoffersMCAgentcorrectly addscompensationAgentteaches MMtocircumventpolicyBuyercomplaint isaboutautopay onBest Offer3 complaintsaboutmisinformationgiven byprevious agent"You alwaysprotect the(other party)"Cheekyrebuttal fromMM afterloyaltystatement5+failedto flagMM startswithcomplaint,ends happyTM failsto verifythe call

Complaint Audit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I have activated your seller protection"
  2. Agent writes "NA" in text box
  3. Agent speaks about themselves in 3rd person
  4. Fill out ORPC report
  5. MM unable to contact us
  6. MM gives 5+ complaints on one call
  7. MM complaint is about shipping rates
  8. MM threatens calling the BBB
  9. Pass 3 agents in a row
  10. TM correctly chooses "other issue"
  11. TM chooses incorrectly "other issue"
  12. "I have activated your buyer protection"
  13. MM or agent is eating while talking on the phone
  14. “You’re giving me a headache!” (Or similar, must use “you” and “headache”)
  15. Agent offers MC
  16. Agent correctly adds compensation
  17. Agent teaches MM to circumvent policy
  18. Buyer complaint is about autopay on Best Offer
  19. 3 complaints about misinformation given by previous agent
  20. "You always protect the (other party)"
  21. Cheeky rebuttal from MM after loyalty statement
  22. 5+ failed to flag
  23. MM starts with complaint, ends happy
  24. TM fails to verify the call