MMthreatenscalling theBBBAgentoffersMCMM or agentis eatingwhile talkingon the phoneAgentwrites"NA" intext boxTM failsto verifythe callFill outORPCreportMMcomplaint isaboutshippingratesMM startswithcomplaint,ends happyAgentteaches MMtocircumventpolicy"I haveactivatedyour buyerprotection"MMunable tocontact usCheekyrebuttal fromMM afterloyaltystatement“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)MM gives5+complaintson one callAgentcorrectly addscompensationTM choosesincorrectly"other issue""I haveactivatedyour sellerprotection""You alwaysprotect the(other party)"Pass 3agentsin a rowBuyercomplaint isaboutautopay onBest OfferAgentspeaksaboutthemselvesin 3rd personTM correctlychooses"other issue"3 complaintsaboutmisinformationgiven byprevious agent5+failedto flagMMthreatenscalling theBBBAgentoffersMCMM or agentis eatingwhile talkingon the phoneAgentwrites"NA" intext boxTM failsto verifythe callFill outORPCreportMMcomplaint isaboutshippingratesMM startswithcomplaint,ends happyAgentteaches MMtocircumventpolicy"I haveactivatedyour buyerprotection"MMunable tocontact usCheekyrebuttal fromMM afterloyaltystatement“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)MM gives5+complaintson one callAgentcorrectly addscompensationTM choosesincorrectly"other issue""I haveactivatedyour sellerprotection""You alwaysprotect the(other party)"Pass 3agentsin a rowBuyercomplaint isaboutautopay onBest OfferAgentspeaksaboutthemselvesin 3rd personTM correctlychooses"other issue"3 complaintsaboutmisinformationgiven byprevious agent5+failedto flag

Complaint Audit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MM threatens calling the BBB
  2. Agent offers MC
  3. MM or agent is eating while talking on the phone
  4. Agent writes "NA" in text box
  5. TM fails to verify the call
  6. Fill out ORPC report
  7. MM complaint is about shipping rates
  8. MM starts with complaint, ends happy
  9. Agent teaches MM to circumvent policy
  10. "I have activated your buyer protection"
  11. MM unable to contact us
  12. Cheeky rebuttal from MM after loyalty statement
  13. “You’re giving me a headache!” (Or similar, must use “you” and “headache”)
  14. MM gives 5+ complaints on one call
  15. Agent correctly adds compensation
  16. TM chooses incorrectly "other issue"
  17. "I have activated your seller protection"
  18. "You always protect the (other party)"
  19. Pass 3 agents in a row
  20. Buyer complaint is about autopay on Best Offer
  21. Agent speaks about themselves in 3rd person
  22. TM correctly chooses "other issue"
  23. 3 complaints about misinformation given by previous agent
  24. 5+ failed to flag