Agentspeaksaboutthemselvesin 3rd personAgentwrites"NA" intext box"You alwaysprotect the(other party)"MMunable tocontact us5+failedto flagTM choosesincorrectly"other issue"“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)MM gives5+complaintson one callBuyercomplaint isaboutautopay onBest OfferTM correctlychooses"other issue"MM or agentis eatingwhile talkingon the phoneTM failsto verifythe call"I haveactivatedyour sellerprotection"Agentcorrectly addscompensationMMcomplaint isaboutshippingratesPass 3agentsin a rowAgentoffersMCFill outORPCreportMMthreatenscalling theBBB"I haveactivatedyour buyerprotection"MM startswithcomplaint,ends happyAgentteaches MMtocircumventpolicyCheekyrebuttal fromMM afterloyaltystatement3 complaintsaboutmisinformationgiven byprevious agentAgentspeaksaboutthemselvesin 3rd personAgentwrites"NA" intext box"You alwaysprotect the(other party)"MMunable tocontact us5+failedto flagTM choosesincorrectly"other issue"“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)MM gives5+complaintson one callBuyercomplaint isaboutautopay onBest OfferTM correctlychooses"other issue"MM or agentis eatingwhile talkingon the phoneTM failsto verifythe call"I haveactivatedyour sellerprotection"Agentcorrectly addscompensationMMcomplaint isaboutshippingratesPass 3agentsin a rowAgentoffersMCFill outORPCreportMMthreatenscalling theBBB"I haveactivatedyour buyerprotection"MM startswithcomplaint,ends happyAgentteaches MMtocircumventpolicyCheekyrebuttal fromMM afterloyaltystatement3 complaintsaboutmisinformationgiven byprevious agent

Complaint Audit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent speaks about themselves in 3rd person
  2. Agent writes "NA" in text box
  3. "You always protect the (other party)"
  4. MM unable to contact us
  5. 5+ failed to flag
  6. TM chooses incorrectly "other issue"
  7. “You’re giving me a headache!” (Or similar, must use “you” and “headache”)
  8. MM gives 5+ complaints on one call
  9. Buyer complaint is about autopay on Best Offer
  10. TM correctly chooses "other issue"
  11. MM or agent is eating while talking on the phone
  12. TM fails to verify the call
  13. "I have activated your seller protection"
  14. Agent correctly adds compensation
  15. MM complaint is about shipping rates
  16. Pass 3 agents in a row
  17. Agent offers MC
  18. Fill out ORPC report
  19. MM threatens calling the BBB
  20. "I have activated your buyer protection"
  21. MM starts with complaint, ends happy
  22. Agent teaches MM to circumvent policy
  23. Cheeky rebuttal from MM after loyalty statement
  24. 3 complaints about misinformation given by previous agent