3 complaintsaboutmisinformationgiven byprevious agentTM choosesincorrectly"other issue""I haveactivatedyour sellerprotection"Agentwrites"NA" intext boxMMthreatenscalling theBBBAgentspeaksaboutthemselvesin 3rd personAgentcorrectly addscompensationMMcomplaint isaboutshippingratesMM gives5+complaintson one callPass 3agentsin a rowAgentoffersMCCheekyrebuttal fromMM afterloyaltystatementTM correctlychooses"other issue"Fill outORPCreportBuyercomplaint isaboutautopay onBest OfferMMunable tocontact us"You alwaysprotect the(other party)"“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)5+failedto flagMM or agentis eatingwhile talkingon the phoneMM startswithcomplaint,ends happyAgentteaches MMtocircumventpolicy"I haveactivatedyour buyerprotection"TM failsto verifythe call3 complaintsaboutmisinformationgiven byprevious agentTM choosesincorrectly"other issue""I haveactivatedyour sellerprotection"Agentwrites"NA" intext boxMMthreatenscalling theBBBAgentspeaksaboutthemselvesin 3rd personAgentcorrectly addscompensationMMcomplaint isaboutshippingratesMM gives5+complaintson one callPass 3agentsin a rowAgentoffersMCCheekyrebuttal fromMM afterloyaltystatementTM correctlychooses"other issue"Fill outORPCreportBuyercomplaint isaboutautopay onBest OfferMMunable tocontact us"You alwaysprotect the(other party)"“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)5+failedto flagMM or agentis eatingwhile talkingon the phoneMM startswithcomplaint,ends happyAgentteaches MMtocircumventpolicy"I haveactivatedyour buyerprotection"TM failsto verifythe call

Complaint Audit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 complaints about misinformation given by previous agent
  2. TM chooses incorrectly "other issue"
  3. "I have activated your seller protection"
  4. Agent writes "NA" in text box
  5. MM threatens calling the BBB
  6. Agent speaks about themselves in 3rd person
  7. Agent correctly adds compensation
  8. MM complaint is about shipping rates
  9. MM gives 5+ complaints on one call
  10. Pass 3 agents in a row
  11. Agent offers MC
  12. Cheeky rebuttal from MM after loyalty statement
  13. TM correctly chooses "other issue"
  14. Fill out ORPC report
  15. Buyer complaint is about autopay on Best Offer
  16. MM unable to contact us
  17. "You always protect the (other party)"
  18. “You’re giving me a headache!” (Or similar, must use “you” and “headache”)
  19. 5+ failed to flag
  20. MM or agent is eating while talking on the phone
  21. MM starts with complaint, ends happy
  22. Agent teaches MM to circumvent policy
  23. "I have activated your buyer protection"
  24. TM fails to verify the call