(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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MM starts with complaint, ends happy
"I have activated your seller protection"
3 complaints about misinformation given by previous agent
Agent teaches MM to circumvent policy
TM correctly chooses "other issue"
Agent correctly adds compensation
Agent writes "NA" in text box
Agent speaks about
themselves in 3rd person
"I have activated your buyer protection"
MM complaint is about shipping rates
Agent offers MC
TM fails to verify the call
MM unable to contact us
Cheeky rebuttal from MM after loyalty statement
Buyer complaint is about autopay on Best Offer
MM gives 5+ complaints on one call
MM threatens calling the BBB
Pass 3 agents
in a row
TM chooses incorrectly "other issue"
MM or agent is eating while talking on the phone
5+ failed to flag
"You always protect the (other party)"
“You’re giving me a headache!”
(Or similar, must use “you” and “headache”)
