5+failedto flagAgentoffersMCMM startswithcomplaint,ends happy"I haveactivatedyour buyerprotection"Cheekyrebuttal fromMM afterloyaltystatementPass 3agentsin a rowMMcomplaint isaboutshippingrates"I haveactivatedyour sellerprotection"TM correctlychooses"other issue"TM failsto verifythe callMM or agentis eatingwhile talkingon the phoneAgentwrites"NA" intext boxFill outORPCreportBuyercomplaint isaboutautopay onBest OfferMM gives5+complaintson one call3 complaintsaboutmisinformationgiven byprevious agentAgentteaches MMtocircumventpolicy"You alwaysprotect the(other party)"“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)TM choosesincorrectly"other issue"Agentcorrectly addscompensationMMunable tocontact usMMthreatenscalling theBBBAgentspeaksaboutthemselvesin 3rd person5+failedto flagAgentoffersMCMM startswithcomplaint,ends happy"I haveactivatedyour buyerprotection"Cheekyrebuttal fromMM afterloyaltystatementPass 3agentsin a rowMMcomplaint isaboutshippingrates"I haveactivatedyour sellerprotection"TM correctlychooses"other issue"TM failsto verifythe callMM or agentis eatingwhile talkingon the phoneAgentwrites"NA" intext boxFill outORPCreportBuyercomplaint isaboutautopay onBest OfferMM gives5+complaintson one call3 complaintsaboutmisinformationgiven byprevious agentAgentteaches MMtocircumventpolicy"You alwaysprotect the(other party)"“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)TM choosesincorrectly"other issue"Agentcorrectly addscompensationMMunable tocontact usMMthreatenscalling theBBBAgentspeaksaboutthemselvesin 3rd person

Complaint Audit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5+ failed to flag
  2. Agent offers MC
  3. MM starts with complaint, ends happy
  4. "I have activated your buyer protection"
  5. Cheeky rebuttal from MM after loyalty statement
  6. Pass 3 agents in a row
  7. MM complaint is about shipping rates
  8. "I have activated your seller protection"
  9. TM correctly chooses "other issue"
  10. TM fails to verify the call
  11. MM or agent is eating while talking on the phone
  12. Agent writes "NA" in text box
  13. Fill out ORPC report
  14. Buyer complaint is about autopay on Best Offer
  15. MM gives 5+ complaints on one call
  16. 3 complaints about misinformation given by previous agent
  17. Agent teaches MM to circumvent policy
  18. "You always protect the (other party)"
  19. “You’re giving me a headache!” (Or similar, must use “you” and “headache”)
  20. TM chooses incorrectly "other issue"
  21. Agent correctly adds compensation
  22. MM unable to contact us
  23. MM threatens calling the BBB
  24. Agent speaks about themselves in 3rd person