Agentwrites"NA" intext box"I haveactivatedyour buyerprotection"TM correctlychooses"other issue"Agentspeaksaboutthemselvesin 3rd person5+failedto flagPass 3agentsin a row“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)MMunable tocontact usMM startswithcomplaint,ends happy3 complaintsaboutmisinformationgiven byprevious agentTM failsto verifythe callTM choosesincorrectly"other issue"MMcomplaint isaboutshippingrates"You alwaysprotect the(other party)"MM gives5+complaintson one callMM or agentis eatingwhile talkingon the phoneMMthreatenscalling theBBB"I haveactivatedyour sellerprotection"Fill outORPCreportAgentoffersMCCheekyrebuttal fromMM afterloyaltystatementBuyercomplaint isaboutautopay onBest OfferAgentcorrectly addscompensationAgentteaches MMtocircumventpolicyAgentwrites"NA" intext box"I haveactivatedyour buyerprotection"TM correctlychooses"other issue"Agentspeaksaboutthemselvesin 3rd person5+failedto flagPass 3agentsin a row“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)MMunable tocontact usMM startswithcomplaint,ends happy3 complaintsaboutmisinformationgiven byprevious agentTM failsto verifythe callTM choosesincorrectly"other issue"MMcomplaint isaboutshippingrates"You alwaysprotect the(other party)"MM gives5+complaintson one callMM or agentis eatingwhile talkingon the phoneMMthreatenscalling theBBB"I haveactivatedyour sellerprotection"Fill outORPCreportAgentoffersMCCheekyrebuttal fromMM afterloyaltystatementBuyercomplaint isaboutautopay onBest OfferAgentcorrectly addscompensationAgentteaches MMtocircumventpolicy

Complaint Audit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent writes "NA" in text box
  2. "I have activated your buyer protection"
  3. TM correctly chooses "other issue"
  4. Agent speaks about themselves in 3rd person
  5. 5+ failed to flag
  6. Pass 3 agents in a row
  7. “You’re giving me a headache!” (Or similar, must use “you” and “headache”)
  8. MM unable to contact us
  9. MM starts with complaint, ends happy
  10. 3 complaints about misinformation given by previous agent
  11. TM fails to verify the call
  12. TM chooses incorrectly "other issue"
  13. MM complaint is about shipping rates
  14. "You always protect the (other party)"
  15. MM gives 5+ complaints on one call
  16. MM or agent is eating while talking on the phone
  17. MM threatens calling the BBB
  18. "I have activated your seller protection"
  19. Fill out ORPC report
  20. Agent offers MC
  21. Cheeky rebuttal from MM after loyalty statement
  22. Buyer complaint is about autopay on Best Offer
  23. Agent correctly adds compensation
  24. Agent teaches MM to circumvent policy