Pass 3agentsin a rowTM choosesincorrectly"other issue"Agentwrites"NA" intext box"You alwaysprotect the(other party)"5+failedto flagMMunable tocontact us3 complaintsaboutmisinformationgiven byprevious agentBuyercomplaint isaboutautopay onBest OfferMMthreatenscalling theBBBMM startswithcomplaint,ends happyAgentspeaksaboutthemselvesin 3rd personAgentteaches MMtocircumventpolicyMM or agentis eatingwhile talkingon the phone“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)AgentoffersMCCheekyrebuttal fromMM afterloyaltystatementTM correctlychooses"other issue"TM failsto verifythe callMMcomplaint isaboutshippingrates"I haveactivatedyour sellerprotection""I haveactivatedyour buyerprotection"Agentcorrectly addscompensationFill outORPCreportMM gives5+complaintson one callPass 3agentsin a rowTM choosesincorrectly"other issue"Agentwrites"NA" intext box"You alwaysprotect the(other party)"5+failedto flagMMunable tocontact us3 complaintsaboutmisinformationgiven byprevious agentBuyercomplaint isaboutautopay onBest OfferMMthreatenscalling theBBBMM startswithcomplaint,ends happyAgentspeaksaboutthemselvesin 3rd personAgentteaches MMtocircumventpolicyMM or agentis eatingwhile talkingon the phone“You’re giving mea headache!”(Or similar, mustuse “you” and“headache”)AgentoffersMCCheekyrebuttal fromMM afterloyaltystatementTM correctlychooses"other issue"TM failsto verifythe callMMcomplaint isaboutshippingrates"I haveactivatedyour sellerprotection""I haveactivatedyour buyerprotection"Agentcorrectly addscompensationFill outORPCreportMM gives5+complaintson one call

Complaint Audit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pass 3 agents in a row
  2. TM chooses incorrectly "other issue"
  3. Agent writes "NA" in text box
  4. "You always protect the (other party)"
  5. 5+ failed to flag
  6. MM unable to contact us
  7. 3 complaints about misinformation given by previous agent
  8. Buyer complaint is about autopay on Best Offer
  9. MM threatens calling the BBB
  10. MM starts with complaint, ends happy
  11. Agent speaks about themselves in 3rd person
  12. Agent teaches MM to circumvent policy
  13. MM or agent is eating while talking on the phone
  14. “You’re giving me a headache!” (Or similar, must use “you” and “headache”)
  15. Agent offers MC
  16. Cheeky rebuttal from MM after loyalty statement
  17. TM correctly chooses "other issue"
  18. TM fails to verify the call
  19. MM complaint is about shipping rates
  20. "I have activated your seller protection"
  21. "I have activated your buyer protection"
  22. Agent correctly adds compensation
  23. Fill out ORPC report
  24. MM gives 5+ complaints on one call