This bingo card has a free space and 24 words: "I will find you the answer", Left a voicemail with your hours/ upcoming PTO, "My pleasure", "I'll get you in contact with the right person", "I understand you're frustrated, I'm here to help", **Simply repeated a statement (NO "like I said"), Used their name, "How are you doing?", Took ownership of a problem and offered a solution, Received Kudos (from anyone), Very first statement: "How can I help you?", Thanked a member for their tenure, Paused to listen, Set clear next steps, "I'm happy to help you", Took a recorded statement at first contact, Set up a PPN, "Do you have any other question before I go?", Found missing contact info in ISO, Advanced a deductible, "Thank you for your time today", Made first contact with everyone day 1, "I'm sorry you were in an accident" and Took a warm transfer from CSA.
Transition Week Bingo | Customer Experience BINGO | Phone Call BINGO | Customer Service | Customer Service
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