Set clearnextstepsFoundmissingcontactinfo in ISOAdvancedadeductibleVery firststatement:"How can Ihelp you?""I will findyou theanswer""I'm sorryyou werein anaccident"Pausedto listen"Do youhave anyotherquestionbefore I go?"Took awarmtransferfrom CSATookownership ofa problemand offereda solution"Mypleasure""Howare youdoing?""I understandyou'refrustrated, I'mhere to help"ReceivedKudos(fromanyone)Set upa PPNMade firstcontact witheveryoneday 1"Thankyou foryour timetoday""I'mhappy tohelp you"Thankeda memberfor theirtenureTook arecordedstatement atfirst contact**Simplyrepeated astatement(NO "like Isaid")"I'll get youin contactwith the rightperson"UsedtheirnameLeft avoicemail withyour hours/upcomingPTOSet clearnextstepsFoundmissingcontactinfo in ISOAdvancedadeductibleVery firststatement:"How can Ihelp you?""I will findyou theanswer""I'm sorryyou werein anaccident"Pausedto listen"Do youhave anyotherquestionbefore I go?"Took awarmtransferfrom CSATookownership ofa problemand offereda solution"Mypleasure""Howare youdoing?""I understandyou'refrustrated, I'mhere to help"ReceivedKudos(fromanyone)Set upa PPNMade firstcontact witheveryoneday 1"Thankyou foryour timetoday""I'mhappy tohelp you"Thankeda memberfor theirtenureTook arecordedstatement atfirst contact**Simplyrepeated astatement(NO "like Isaid")"I'll get youin contactwith the rightperson"UsedtheirnameLeft avoicemail withyour hours/upcomingPTO

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set clear next steps
  2. Found missing contact info in ISO
  3. Advanced a deductible
  4. Very first statement: "How can I help you?"
  5. "I will find you the answer"
  6. "I'm sorry you were in an accident"
  7. Paused to listen
  8. "Do you have any other question before I go?"
  9. Took a warm transfer from CSA
  10. Took ownership of a problem and offered a solution
  11. "My pleasure"
  12. "How are you doing?"
  13. "I understand you're frustrated, I'm here to help"
  14. Received Kudos (from anyone)
  15. Set up a PPN
  16. Made first contact with everyone day 1
  17. "Thank you for your time today"
  18. "I'm happy to help you"
  19. Thanked a member for their tenure
  20. Took a recorded statement at first contact
  21. **Simply repeated a statement (NO "like I said")
  22. "I'll get you in contact with the right person"
  23. Used their name
  24. Left a voicemail with your hours/ upcoming PTO