Tookownership ofa problemand offereda solutionPausedto listenMade firstcontact witheveryoneday 1"Howare youdoing?"Foundmissingcontactinfo in ISOSet clearnextsteps"I understandyou'refrustrated, I'mhere to help""I will findyou theanswer""I'mhappy tohelp you""I'll get youin contactwith the rightperson"Thankeda memberfor theirtenure**Simplyrepeated astatement(NO "like Isaid")"I'm sorryyou werein anaccident""Mypleasure"UsedtheirnameReceivedKudos(fromanyone)AdvancedadeductibleTook arecordedstatement atfirst contact"Thankyou foryour timetoday""Do youhave anyotherquestionbefore I go?"Set upa PPNLeft avoicemail withyour hours/upcomingPTOVery firststatement:"How can Ihelp you?"Took awarmtransferfrom CSATookownership ofa problemand offereda solutionPausedto listenMade firstcontact witheveryoneday 1"Howare youdoing?"Foundmissingcontactinfo in ISOSet clearnextsteps"I understandyou'refrustrated, I'mhere to help""I will findyou theanswer""I'mhappy tohelp you""I'll get youin contactwith the rightperson"Thankeda memberfor theirtenure**Simplyrepeated astatement(NO "like Isaid")"I'm sorryyou werein anaccident""Mypleasure"UsedtheirnameReceivedKudos(fromanyone)AdvancedadeductibleTook arecordedstatement atfirst contact"Thankyou foryour timetoday""Do youhave anyotherquestionbefore I go?"Set upa PPNLeft avoicemail withyour hours/upcomingPTOVery firststatement:"How can Ihelp you?"Took awarmtransferfrom CSA

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took ownership of a problem and offered a solution
  2. Paused to listen
  3. Made first contact with everyone day 1
  4. "How are you doing?"
  5. Found missing contact info in ISO
  6. Set clear next steps
  7. "I understand you're frustrated, I'm here to help"
  8. "I will find you the answer"
  9. "I'm happy to help you"
  10. "I'll get you in contact with the right person"
  11. Thanked a member for their tenure
  12. **Simply repeated a statement (NO "like I said")
  13. "I'm sorry you were in an accident"
  14. "My pleasure"
  15. Used their name
  16. Received Kudos (from anyone)
  17. Advanced a deductible
  18. Took a recorded statement at first contact
  19. "Thank you for your time today"
  20. "Do you have any other question before I go?"
  21. Set up a PPN
  22. Left a voicemail with your hours/ upcoming PTO
  23. Very first statement: "How can I help you?"
  24. Took a warm transfer from CSA