(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Took a recorded statement at first contact
Left a voicemail with your hours/ upcoming PTO
"Do you have any other question before I go?"
"How are you doing?"
Found missing contact info in ISO
Made first contact with everyone day 1
Set clear next steps
Advanced a deductible
"I'm sorry you were in an accident"
"I'm happy to help you"
Used their name
Thanked a member for their tenure
Paused to listen
Set up a PPN
"Thank you for your time today"
Took a warm transfer from CSA
"My pleasure"
Very first statement: "How can I help you?"
**Simply repeated a statement (NO "like I said")
Took ownership of a problem and offered a solution
"I'll get you in contact with the right person"
"I will find you the answer"
Received Kudos (from anyone)
"I understand you're frustrated, I'm here to help"
