ReceivedKudos(fromanyone)Foundmissingcontactinfo in ISOVery firststatement:"How can Ihelp you?"Took arecordedstatement atfirst contact"I'mhappy tohelp you""I'll get youin contactwith the rightperson"Tookownership ofa problemand offereda solutionTook awarmtransferfrom CSALeft avoicemail withyour hours/upcomingPTO"I understandyou'refrustrated, I'mhere to help"Usedtheirname"I will findyou theanswer""Mypleasure"Made firstcontact witheveryoneday 1"I'm sorryyou werein anaccident"Pausedto listenAdvancedadeductibleSet upa PPN"Do youhave anyotherquestionbefore I go?"Thankeda memberfor theirtenure"Thankyou foryour timetoday"**Simplyrepeated astatement(NO "like Isaid")"Howare youdoing?"Set clearnextstepsReceivedKudos(fromanyone)Foundmissingcontactinfo in ISOVery firststatement:"How can Ihelp you?"Took arecordedstatement atfirst contact"I'mhappy tohelp you""I'll get youin contactwith the rightperson"Tookownership ofa problemand offereda solutionTook awarmtransferfrom CSALeft avoicemail withyour hours/upcomingPTO"I understandyou'refrustrated, I'mhere to help"Usedtheirname"I will findyou theanswer""Mypleasure"Made firstcontact witheveryoneday 1"I'm sorryyou werein anaccident"Pausedto listenAdvancedadeductibleSet upa PPN"Do youhave anyotherquestionbefore I go?"Thankeda memberfor theirtenure"Thankyou foryour timetoday"**Simplyrepeated astatement(NO "like Isaid")"Howare youdoing?"Set clearnextsteps

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received Kudos (from anyone)
  2. Found missing contact info in ISO
  3. Very first statement: "How can I help you?"
  4. Took a recorded statement at first contact
  5. "I'm happy to help you"
  6. "I'll get you in contact with the right person"
  7. Took ownership of a problem and offered a solution
  8. Took a warm transfer from CSA
  9. Left a voicemail with your hours/ upcoming PTO
  10. "I understand you're frustrated, I'm here to help"
  11. Used their name
  12. "I will find you the answer"
  13. "My pleasure"
  14. Made first contact with everyone day 1
  15. "I'm sorry you were in an accident"
  16. Paused to listen
  17. Advanced a deductible
  18. Set up a PPN
  19. "Do you have any other question before I go?"
  20. Thanked a member for their tenure
  21. "Thank you for your time today"
  22. **Simply repeated a statement (NO "like I said")
  23. "How are you doing?"
  24. Set clear next steps