Took awarmtransferfrom CSA"I understandyou'refrustrated, I'mhere to help"Took arecordedstatement atfirst contact"I'mhappy tohelp you"AdvancedadeductiblePausedto listen"I'll get youin contactwith the rightperson"Very firststatement:"How can Ihelp you?"Left avoicemail withyour hours/upcomingPTO"Mypleasure"Foundmissingcontactinfo in ISO"I'm sorryyou werein anaccident"Set clearnextstepsReceivedKudos(fromanyone)Set upa PPN"I will findyou theanswer"Usedtheirname**Simplyrepeated astatement(NO "like Isaid")Tookownership ofa problemand offereda solutionThankeda memberfor theirtenureMade firstcontact witheveryoneday 1"Thankyou foryour timetoday""Howare youdoing?""Do youhave anyotherquestionbefore I go?"Took awarmtransferfrom CSA"I understandyou'refrustrated, I'mhere to help"Took arecordedstatement atfirst contact"I'mhappy tohelp you"AdvancedadeductiblePausedto listen"I'll get youin contactwith the rightperson"Very firststatement:"How can Ihelp you?"Left avoicemail withyour hours/upcomingPTO"Mypleasure"Foundmissingcontactinfo in ISO"I'm sorryyou werein anaccident"Set clearnextstepsReceivedKudos(fromanyone)Set upa PPN"I will findyou theanswer"Usedtheirname**Simplyrepeated astatement(NO "like Isaid")Tookownership ofa problemand offereda solutionThankeda memberfor theirtenureMade firstcontact witheveryoneday 1"Thankyou foryour timetoday""Howare youdoing?""Do youhave anyotherquestionbefore I go?"

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a warm transfer from CSA
  2. "I understand you're frustrated, I'm here to help"
  3. Took a recorded statement at first contact
  4. "I'm happy to help you"
  5. Advanced a deductible
  6. Paused to listen
  7. "I'll get you in contact with the right person"
  8. Very first statement: "How can I help you?"
  9. Left a voicemail with your hours/ upcoming PTO
  10. "My pleasure"
  11. Found missing contact info in ISO
  12. "I'm sorry you were in an accident"
  13. Set clear next steps
  14. Received Kudos (from anyone)
  15. Set up a PPN
  16. "I will find you the answer"
  17. Used their name
  18. **Simply repeated a statement (NO "like I said")
  19. Took ownership of a problem and offered a solution
  20. Thanked a member for their tenure
  21. Made first contact with everyone day 1
  22. "Thank you for your time today"
  23. "How are you doing?"
  24. "Do you have any other question before I go?"