Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Set clear next steps
2. Took ownership of a problem and offered a solution
3. Found missing contact info in ISO
4. Received Kudos (from anyone)
5. Very first statement: "How can I help you?"
6. **Simply repeated a statement (NO "like I said")
7. "I understand you're frustrated, I'm here to help"
8. Advanced a deductible
9. Took a warm transfer from CSA
10. Made first contact with everyone day 1
11. "I'm happy to help you"
12. "I will find you the answer"
13. "My pleasure"
14. "How are you doing?"
15. "Do you have any other question before I go?"
16. Set up a PPN
17. Paused to listen
18. Used their name
19. Thanked a member for their tenure
20. Left a voicemail with your hours/ upcoming PTO
21. "I'll get you in contact with the right person"
22. "I'm sorry you were in an accident"
23. "Thank you for your time today"
24. Took a recorded statement at first contact