Very firststatement:"How can Ihelp you?"UsedtheirnameAdvancedadeductibleTookownership ofa problemand offereda solution"I'm sorryyou werein anaccident""I understandyou'refrustrated, I'mhere to help"Left avoicemail withyour hours/upcomingPTO"I'll get youin contactwith the rightperson"Took awarmtransferfrom CSA"I will findyou theanswer"Took arecordedstatement atfirst contact"I'mhappy tohelp you"Made firstcontact witheveryoneday 1"Do youhave anyotherquestionbefore I go?"Pausedto listen"Mypleasure"Foundmissingcontactinfo in ISOSet clearnextstepsSet upa PPNReceivedKudos(fromanyone)**Simplyrepeated astatement(NO "like Isaid")Thankeda memberfor theirtenure"Howare youdoing?""Thankyou foryour timetoday"Very firststatement:"How can Ihelp you?"UsedtheirnameAdvancedadeductibleTookownership ofa problemand offereda solution"I'm sorryyou werein anaccident""I understandyou'refrustrated, I'mhere to help"Left avoicemail withyour hours/upcomingPTO"I'll get youin contactwith the rightperson"Took awarmtransferfrom CSA"I will findyou theanswer"Took arecordedstatement atfirst contact"I'mhappy tohelp you"Made firstcontact witheveryoneday 1"Do youhave anyotherquestionbefore I go?"Pausedto listen"Mypleasure"Foundmissingcontactinfo in ISOSet clearnextstepsSet upa PPNReceivedKudos(fromanyone)**Simplyrepeated astatement(NO "like Isaid")Thankeda memberfor theirtenure"Howare youdoing?""Thankyou foryour timetoday"

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Very first statement: "How can I help you?"
  2. Used their name
  3. Advanced a deductible
  4. Took ownership of a problem and offered a solution
  5. "I'm sorry you were in an accident"
  6. "I understand you're frustrated, I'm here to help"
  7. Left a voicemail with your hours/ upcoming PTO
  8. "I'll get you in contact with the right person"
  9. Took a warm transfer from CSA
  10. "I will find you the answer"
  11. Took a recorded statement at first contact
  12. "I'm happy to help you"
  13. Made first contact with everyone day 1
  14. "Do you have any other question before I go?"
  15. Paused to listen
  16. "My pleasure"
  17. Found missing contact info in ISO
  18. Set clear next steps
  19. Set up a PPN
  20. Received Kudos (from anyone)
  21. **Simply repeated a statement (NO "like I said")
  22. Thanked a member for their tenure
  23. "How are you doing?"
  24. "Thank you for your time today"