Foundmissingcontactinfo in ISOTook awarmtransferfrom CSAReceivedKudos(fromanyone)Made firstcontact witheveryoneday 1Tookownership ofa problemand offereda solution"Howare youdoing?""I understandyou'refrustrated, I'mhere to help"Pausedto listenThankeda memberfor theirtenureSet upa PPNSet clearnextsteps"I'm sorryyou werein anaccident""Mypleasure"Usedtheirname"I'll get youin contactwith the rightperson""Thankyou foryour timetoday""I will findyou theanswer""Do youhave anyotherquestionbefore I go?"**Simplyrepeated astatement(NO "like Isaid")Advancedadeductible"I'mhappy tohelp you"Took arecordedstatement atfirst contactLeft avoicemail withyour hours/upcomingPTOVery firststatement:"How can Ihelp you?"Foundmissingcontactinfo in ISOTook awarmtransferfrom CSAReceivedKudos(fromanyone)Made firstcontact witheveryoneday 1Tookownership ofa problemand offereda solution"Howare youdoing?""I understandyou'refrustrated, I'mhere to help"Pausedto listenThankeda memberfor theirtenureSet upa PPNSet clearnextsteps"I'm sorryyou werein anaccident""Mypleasure"Usedtheirname"I'll get youin contactwith the rightperson""Thankyou foryour timetoday""I will findyou theanswer""Do youhave anyotherquestionbefore I go?"**Simplyrepeated astatement(NO "like Isaid")Advancedadeductible"I'mhappy tohelp you"Took arecordedstatement atfirst contactLeft avoicemail withyour hours/upcomingPTOVery firststatement:"How can Ihelp you?"

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found missing contact info in ISO
  2. Took a warm transfer from CSA
  3. Received Kudos (from anyone)
  4. Made first contact with everyone day 1
  5. Took ownership of a problem and offered a solution
  6. "How are you doing?"
  7. "I understand you're frustrated, I'm here to help"
  8. Paused to listen
  9. Thanked a member for their tenure
  10. Set up a PPN
  11. Set clear next steps
  12. "I'm sorry you were in an accident"
  13. "My pleasure"
  14. Used their name
  15. "I'll get you in contact with the right person"
  16. "Thank you for your time today"
  17. "I will find you the answer"
  18. "Do you have any other question before I go?"
  19. **Simply repeated a statement (NO "like I said")
  20. Advanced a deductible
  21. "I'm happy to help you"
  22. Took a recorded statement at first contact
  23. Left a voicemail with your hours/ upcoming PTO
  24. Very first statement: "How can I help you?"