**Simplyrepeated astatement(NO "like Isaid")Tookownership ofa problemand offereda solution"I will findyou theanswer""I understandyou'refrustrated, I'mhere to help"Foundmissingcontactinfo in ISOLeft avoicemail withyour hours/upcomingPTOMade firstcontact witheveryoneday 1"I'll get youin contactwith the rightperson""Thankyou foryour timetoday"Set upa PPNTook arecordedstatement atfirst contact"Howare youdoing?"Took awarmtransferfrom CSA"Mypleasure"Set clearnextstepsUsedtheirnameThankeda memberfor theirtenureVery firststatement:"How can Ihelp you?"ReceivedKudos(fromanyone)AdvancedadeductiblePausedto listen"Do youhave anyotherquestionbefore I go?""I'mhappy tohelp you""I'm sorryyou werein anaccident"**Simplyrepeated astatement(NO "like Isaid")Tookownership ofa problemand offereda solution"I will findyou theanswer""I understandyou'refrustrated, I'mhere to help"Foundmissingcontactinfo in ISOLeft avoicemail withyour hours/upcomingPTOMade firstcontact witheveryoneday 1"I'll get youin contactwith the rightperson""Thankyou foryour timetoday"Set upa PPNTook arecordedstatement atfirst contact"Howare youdoing?"Took awarmtransferfrom CSA"Mypleasure"Set clearnextstepsUsedtheirnameThankeda memberfor theirtenureVery firststatement:"How can Ihelp you?"ReceivedKudos(fromanyone)AdvancedadeductiblePausedto listen"Do youhave anyotherquestionbefore I go?""I'mhappy tohelp you""I'm sorryyou werein anaccident"

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. **Simply repeated a statement (NO "like I said")
  2. Took ownership of a problem and offered a solution
  3. "I will find you the answer"
  4. "I understand you're frustrated, I'm here to help"
  5. Found missing contact info in ISO
  6. Left a voicemail with your hours/ upcoming PTO
  7. Made first contact with everyone day 1
  8. "I'll get you in contact with the right person"
  9. "Thank you for your time today"
  10. Set up a PPN
  11. Took a recorded statement at first contact
  12. "How are you doing?"
  13. Took a warm transfer from CSA
  14. "My pleasure"
  15. Set clear next steps
  16. Used their name
  17. Thanked a member for their tenure
  18. Very first statement: "How can I help you?"
  19. Received Kudos (from anyone)
  20. Advanced a deductible
  21. Paused to listen
  22. "Do you have any other question before I go?"
  23. "I'm happy to help you"
  24. "I'm sorry you were in an accident"