"Mypleasure""Thankyou foryour timetoday"Usedtheirname"I understandyou'refrustrated, I'mhere to help"ReceivedKudos(fromanyone)Tookownership ofa problemand offereda solutionSet clearnextsteps"I'm sorryyou werein anaccident"Made firstcontact witheveryoneday 1Pausedto listenFoundmissingcontactinfo in ISOAdvancedadeductibleVery firststatement:"How can Ihelp you?"Took arecordedstatement atfirst contact"I'll get youin contactwith the rightperson""I will findyou theanswer"**Simplyrepeated astatement(NO "like Isaid")Thankeda memberfor theirtenure"Howare youdoing?"Took awarmtransferfrom CSA"I'mhappy tohelp you"Left avoicemail withyour hours/upcomingPTOSet upa PPN"Do youhave anyotherquestionbefore I go?""Mypleasure""Thankyou foryour timetoday"Usedtheirname"I understandyou'refrustrated, I'mhere to help"ReceivedKudos(fromanyone)Tookownership ofa problemand offereda solutionSet clearnextsteps"I'm sorryyou werein anaccident"Made firstcontact witheveryoneday 1Pausedto listenFoundmissingcontactinfo in ISOAdvancedadeductibleVery firststatement:"How can Ihelp you?"Took arecordedstatement atfirst contact"I'll get youin contactwith the rightperson""I will findyou theanswer"**Simplyrepeated astatement(NO "like Isaid")Thankeda memberfor theirtenure"Howare youdoing?"Took awarmtransferfrom CSA"I'mhappy tohelp you"Left avoicemail withyour hours/upcomingPTOSet upa PPN"Do youhave anyotherquestionbefore I go?"

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "My pleasure"
  2. "Thank you for your time today"
  3. Used their name
  4. "I understand you're frustrated, I'm here to help"
  5. Received Kudos (from anyone)
  6. Took ownership of a problem and offered a solution
  7. Set clear next steps
  8. "I'm sorry you were in an accident"
  9. Made first contact with everyone day 1
  10. Paused to listen
  11. Found missing contact info in ISO
  12. Advanced a deductible
  13. Very first statement: "How can I help you?"
  14. Took a recorded statement at first contact
  15. "I'll get you in contact with the right person"
  16. "I will find you the answer"
  17. **Simply repeated a statement (NO "like I said")
  18. Thanked a member for their tenure
  19. "How are you doing?"
  20. Took a warm transfer from CSA
  21. "I'm happy to help you"
  22. Left a voicemail with your hours/ upcoming PTO
  23. Set up a PPN
  24. "Do you have any other question before I go?"