"I'mhappy tohelp you"Foundmissingcontactinfo in ISOVery firststatement:"How can Ihelp you?"Set clearnextstepsThankeda memberfor theirtenure"Howare youdoing?"Left avoicemail withyour hours/upcomingPTOTookownership ofa problemand offereda solutionReceivedKudos(fromanyone)"I will findyou theanswer"Took arecordedstatement atfirst contactSet upa PPNAdvancedadeductibleUsedtheirname"I understandyou'refrustrated, I'mhere to help"Took awarmtransferfrom CSA"Mypleasure""I'll get youin contactwith the rightperson""Thankyou foryour timetoday""I'm sorryyou werein anaccident""Do youhave anyotherquestionbefore I go?"Made firstcontact witheveryoneday 1Pausedto listen**Simplyrepeated astatement(NO "like Isaid")"I'mhappy tohelp you"Foundmissingcontactinfo in ISOVery firststatement:"How can Ihelp you?"Set clearnextstepsThankeda memberfor theirtenure"Howare youdoing?"Left avoicemail withyour hours/upcomingPTOTookownership ofa problemand offereda solutionReceivedKudos(fromanyone)"I will findyou theanswer"Took arecordedstatement atfirst contactSet upa PPNAdvancedadeductibleUsedtheirname"I understandyou'refrustrated, I'mhere to help"Took awarmtransferfrom CSA"Mypleasure""I'll get youin contactwith the rightperson""Thankyou foryour timetoday""I'm sorryyou werein anaccident""Do youhave anyotherquestionbefore I go?"Made firstcontact witheveryoneday 1Pausedto listen**Simplyrepeated astatement(NO "like Isaid")

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I'm happy to help you"
  2. Found missing contact info in ISO
  3. Very first statement: "How can I help you?"
  4. Set clear next steps
  5. Thanked a member for their tenure
  6. "How are you doing?"
  7. Left a voicemail with your hours/ upcoming PTO
  8. Took ownership of a problem and offered a solution
  9. Received Kudos (from anyone)
  10. "I will find you the answer"
  11. Took a recorded statement at first contact
  12. Set up a PPN
  13. Advanced a deductible
  14. Used their name
  15. "I understand you're frustrated, I'm here to help"
  16. Took a warm transfer from CSA
  17. "My pleasure"
  18. "I'll get you in contact with the right person"
  19. "Thank you for your time today"
  20. "I'm sorry you were in an accident"
  21. "Do you have any other question before I go?"
  22. Made first contact with everyone day 1
  23. Paused to listen
  24. **Simply repeated a statement (NO "like I said")