This bingo card has a free space and 39 words: Practice active listening, Initiate the first reply as quickly as possible, Connect customers with additional resources, Organize your work station, Make sure the customer feels in control, Always follow up, Commit to continuous learning, Show empathy, Stay informed of company news, Take Note, Remain impartial, Memorize everything you hear, Apply the CARP method, Invite feedback, Avoid negative language, Talk to your coworkers, Take note of frequent complaints, Take anger management classes, Be personable, Provide a consistent experience, Be patient, Effective communication, Close the conversation properly, Track your own metrics, Remain, Logical thinking, Stare at the customer, The customer is always right, Customer Service, Show appreciation, Know the products/ services, Stop responding, Tell the customer to wait, Call the manager to take over, Address all concerns, Do not overthink, Best practices, Be kind to your boss only and Do not take no for an answer.
RESPECT | Medication Safety | Medication Safety | Medication Safety | Relational-Responsiveness-Integrity
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