Alwaysfollowup Talk toyourcoworkersShowappreciationBe kindto yourboss onlyMemorizeeverythingyou hearOrganizeyour workstationThecustomeris alwaysrightBestpracticesStayinformed ofcompanynews Connectcustomerswithadditionalresources Call themanagerto takeoverStoprespondingClose theconversationproperly TakeNoteDo nottake nofor ananswerKnow theproducts/servicesTake angermanagementclassesTrackyour ownmetrics Remainimpartial RemainCustomerServiceCommit tocontinuouslearning EffectivecommunicationAvoidnegativelanguage Take noteof frequentcomplaints Apply theCARPmethod Do notoverthinkStare atthecustomerInitiate thefirst replyas quicklyas possible Bepatient Showempathy Invitefeedback Tell thecustomerto waitMake surethe customerfeels incontrol AddressallconcernsPracticeactivelistening Bepersonable LogicalthinkingProvide aconsistent experienceAlwaysfollowup Talk toyourcoworkersShowappreciationBe kindto yourboss onlyMemorizeeverythingyou hearOrganizeyour workstationThecustomeris alwaysrightBestpracticesStayinformed ofcompanynews Connectcustomerswithadditionalresources Call themanagerto takeoverStoprespondingClose theconversationproperly TakeNoteDo nottake nofor ananswerKnow theproducts/servicesTake angermanagementclassesTrackyour ownmetrics Remainimpartial RemainCustomerServiceCommit tocontinuouslearning EffectivecommunicationAvoidnegativelanguage Take noteof frequentcomplaints Apply theCARPmethod Do notoverthinkStare atthecustomerInitiate thefirst replyas quicklyas possible Bepatient Showempathy Invitefeedback Tell thecustomerto waitMake surethe customerfeels incontrol AddressallconcernsPracticeactivelistening Bepersonable LogicalthinkingProvide aconsistent experience

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Always follow up
  2. Talk to your coworkers
  3. Show appreciation
  4. Be kind to your boss only
  5. Memorize everything you hear
  6. Organize your work station
  7. The customer is always right
  8. Best practices
  9. Stay informed of company news
  10. Connect customers with additional resources
  11. Call the manager to take over
  12. Stop responding
  13. Close the conversation properly
  14. Take Note
  15. Do not take no for an answer
  16. Know the products/ services
  17. Take anger management classes
  18. Track your own metrics
  19. Remain impartial
  20. Remain
  21. Customer Service
  22. Commit to continuous learning
  23. Effective communication
  24. Avoid negative language
  25. Take note of frequent complaints
  26. Apply the CARP method
  27. Do not overthink
  28. Stare at the customer
  29. Initiate the first reply as quickly as possible
  30. Be patient
  31. Show empathy
  32. Invite feedback
  33. Tell the customer to wait
  34. Make sure the customer feels in control
  35. Address all concerns
  36. Practice active listening
  37. Be personable
  38. Logical thinking
  39. Provide a consistent experience