Apply theCARPmethod Showempathy Close theconversationproperly Provide aconsistent experienceBestpracticesTakeNoteKnow theproducts/servicesTake angermanagementclassesAlwaysfollowup Avoidnegativelanguage Bepersonable Organizeyour workstationBepatient Memorizeeverythingyou hearStoprespondingInitiate thefirst replyas quicklyas possible Thecustomeris alwaysrightTalk toyourcoworkersTell thecustomerto waitLogicalthinkingStayinformed ofcompanynews Do notoverthinkBe kindto yourboss onlyConnectcustomerswithadditionalresources EffectivecommunicationDo nottake nofor ananswerRemainimpartial Stare atthecustomerCustomerServiceShowappreciationPracticeactivelistening Invitefeedback AddressallconcernsMake surethe customerfeels incontrol Take noteof frequentcomplaints Commit tocontinuouslearning Trackyour ownmetrics Call themanagerto takeoverRemainApply theCARPmethod Showempathy Close theconversationproperly Provide aconsistent experienceBestpracticesTakeNoteKnow theproducts/servicesTake angermanagementclassesAlwaysfollowup Avoidnegativelanguage Bepersonable Organizeyour workstationBepatient Memorizeeverythingyou hearStoprespondingInitiate thefirst replyas quicklyas possible Thecustomeris alwaysrightTalk toyourcoworkersTell thecustomerto waitLogicalthinkingStayinformed ofcompanynews Do notoverthinkBe kindto yourboss onlyConnectcustomerswithadditionalresources EffectivecommunicationDo nottake nofor ananswerRemainimpartial Stare atthecustomerCustomerServiceShowappreciationPracticeactivelistening Invitefeedback AddressallconcernsMake surethe customerfeels incontrol Take noteof frequentcomplaints Commit tocontinuouslearning Trackyour ownmetrics Call themanagerto takeoverRemain

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
  1. Apply the CARP method
  2. Show empathy
  3. Close the conversation properly
  4. Provide a consistent experience
  5. Best practices
  6. Take Note
  7. Know the products/ services
  8. Take anger management classes
  9. Always follow up
  10. Avoid negative language
  11. Be personable
  12. Organize your work station
  13. Be patient
  14. Memorize everything you hear
  15. Stop responding
  16. Initiate the first reply as quickly as possible
  17. The customer is always right
  18. Talk to your coworkers
  19. Tell the customer to wait
  20. Logical thinking
  21. Stay informed of company news
  22. Do not overthink
  23. Be kind to your boss only
  24. Connect customers with additional resources
  25. Effective communication
  26. Do not take no for an answer
  27. Remain impartial
  28. Stare at the customer
  29. Customer Service
  30. Show appreciation
  31. Practice active listening
  32. Invite feedback
  33. Address all concerns
  34. Make sure the customer feels in control
  35. Take note of frequent complaints
  36. Commit to continuous learning
  37. Track your own metrics
  38. Call the manager to take over
  39. Remain