Thecustomeris alwaysrightTalk toyourcoworkersAddressallconcernsEffectivecommunicationCustomerServiceInitiate thefirst replyas quicklyas possible BestpracticesPracticeactivelistening Memorizeeverythingyou hearBepatient Tell thecustomerto waitBe kindto yourboss onlyShowempathy TakeNoteKnow theproducts/servicesApply theCARPmethod Invitefeedback Connectcustomerswithadditionalresources Commit tocontinuouslearning Do notoverthinkLogicalthinkingOrganizeyour workstationStoprespondingClose theconversationproperly ShowappreciationAlwaysfollowup Take angermanagementclassesRemainStare atthecustomerStayinformed ofcompanynews Remainimpartial Take noteof frequentcomplaints Call themanagerto takeoverTrackyour ownmetrics Make surethe customerfeels incontrol Bepersonable Do nottake nofor ananswerAvoidnegativelanguage Provide aconsistent experienceThecustomeris alwaysrightTalk toyourcoworkersAddressallconcernsEffectivecommunicationCustomerServiceInitiate thefirst replyas quicklyas possible BestpracticesPracticeactivelistening Memorizeeverythingyou hearBepatient Tell thecustomerto waitBe kindto yourboss onlyShowempathy TakeNoteKnow theproducts/servicesApply theCARPmethod Invitefeedback Connectcustomerswithadditionalresources Commit tocontinuouslearning Do notoverthinkLogicalthinkingOrganizeyour workstationStoprespondingClose theconversationproperly ShowappreciationAlwaysfollowup Take angermanagementclassesRemainStare atthecustomerStayinformed ofcompanynews Remainimpartial Take noteof frequentcomplaints Call themanagerto takeoverTrackyour ownmetrics Make surethe customerfeels incontrol Bepersonable Do nottake nofor ananswerAvoidnegativelanguage Provide aconsistent experience

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The customer is always right
  2. Talk to your coworkers
  3. Address all concerns
  4. Effective communication
  5. Customer Service
  6. Initiate the first reply as quickly as possible
  7. Best practices
  8. Practice active listening
  9. Memorize everything you hear
  10. Be patient
  11. Tell the customer to wait
  12. Be kind to your boss only
  13. Show empathy
  14. Take Note
  15. Know the products/ services
  16. Apply the CARP method
  17. Invite feedback
  18. Connect customers with additional resources
  19. Commit to continuous learning
  20. Do not overthink
  21. Logical thinking
  22. Organize your work station
  23. Stop responding
  24. Close the conversation properly
  25. Show appreciation
  26. Always follow up
  27. Take anger management classes
  28. Remain
  29. Stare at the customer
  30. Stay informed of company news
  31. Remain impartial
  32. Take note of frequent complaints
  33. Call the manager to take over
  34. Track your own metrics
  35. Make sure the customer feels in control
  36. Be personable
  37. Do not take no for an answer
  38. Avoid negative language
  39. Provide a consistent experience