Apply theCARPmethod Memorizeeverythingyou hearStayinformed ofcompanynews Remainimpartial Talk toyourcoworkersKnow theproducts/servicesShowappreciationTake angermanagementclassesThecustomeris alwaysrightStare atthecustomerPracticeactivelistening Organizeyour workstationProvide aconsistent experienceTell thecustomerto waitBepersonable Call themanagerto takeoverAddressallconcernsBepatient TakeNoteLogicalthinkingAvoidnegativelanguage Trackyour ownmetrics StoprespondingDo nottake nofor ananswerRemainClose theconversationproperly Take noteof frequentcomplaints Make surethe customerfeels incontrol Do notoverthinkInvitefeedback Initiate thefirst replyas quicklyas possible CustomerServiceEffectivecommunicationConnectcustomerswithadditionalresources Be kindto yourboss onlyAlwaysfollowup BestpracticesShowempathy Commit tocontinuouslearning Apply theCARPmethod Memorizeeverythingyou hearStayinformed ofcompanynews Remainimpartial Talk toyourcoworkersKnow theproducts/servicesShowappreciationTake angermanagementclassesThecustomeris alwaysrightStare atthecustomerPracticeactivelistening Organizeyour workstationProvide aconsistent experienceTell thecustomerto waitBepersonable Call themanagerto takeoverAddressallconcernsBepatient TakeNoteLogicalthinkingAvoidnegativelanguage Trackyour ownmetrics StoprespondingDo nottake nofor ananswerRemainClose theconversationproperly Take noteof frequentcomplaints Make surethe customerfeels incontrol Do notoverthinkInvitefeedback Initiate thefirst replyas quicklyas possible CustomerServiceEffectivecommunicationConnectcustomerswithadditionalresources Be kindto yourboss onlyAlwaysfollowup BestpracticesShowempathy Commit tocontinuouslearning 

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apply the CARP method
  2. Memorize everything you hear
  3. Stay informed of company news
  4. Remain impartial
  5. Talk to your coworkers
  6. Know the products/ services
  7. Show appreciation
  8. Take anger management classes
  9. The customer is always right
  10. Stare at the customer
  11. Practice active listening
  12. Organize your work station
  13. Provide a consistent experience
  14. Tell the customer to wait
  15. Be personable
  16. Call the manager to take over
  17. Address all concerns
  18. Be patient
  19. Take Note
  20. Logical thinking
  21. Avoid negative language
  22. Track your own metrics
  23. Stop responding
  24. Do not take no for an answer
  25. Remain
  26. Close the conversation properly
  27. Take note of frequent complaints
  28. Make sure the customer feels in control
  29. Do not overthink
  30. Invite feedback
  31. Initiate the first reply as quickly as possible
  32. Customer Service
  33. Effective communication
  34. Connect customers with additional resources
  35. Be kind to your boss only
  36. Always follow up
  37. Best practices
  38. Show empathy
  39. Commit to continuous learning