Be kindto yourboss onlyOrganizeyour workstationRemainInvitefeedback EffectivecommunicationStoprespondingShowappreciationTrackyour ownmetrics LogicalthinkingPracticeactivelistening Alwaysfollowup Showempathy Avoidnegativelanguage Do nottake nofor ananswerMemorizeeverythingyou hearTell thecustomerto waitTakeNoteClose theconversationproperly BestpracticesRemainimpartial Know theproducts/servicesApply theCARPmethod Take angermanagementclassesTake noteof frequentcomplaints Connectcustomerswithadditionalresources Make surethe customerfeels incontrol AddressallconcernsThecustomeris alwaysrightCall themanagerto takeoverTalk toyourcoworkersProvide aconsistent experienceStare atthecustomerCustomerServiceBepersonable Stayinformed ofcompanynews Initiate thefirst replyas quicklyas possible Do notoverthinkCommit tocontinuouslearning Bepatient Be kindto yourboss onlyOrganizeyour workstationRemainInvitefeedback EffectivecommunicationStoprespondingShowappreciationTrackyour ownmetrics LogicalthinkingPracticeactivelistening Alwaysfollowup Showempathy Avoidnegativelanguage Do nottake nofor ananswerMemorizeeverythingyou hearTell thecustomerto waitTakeNoteClose theconversationproperly BestpracticesRemainimpartial Know theproducts/servicesApply theCARPmethod Take angermanagementclassesTake noteof frequentcomplaints Connectcustomerswithadditionalresources Make surethe customerfeels incontrol AddressallconcernsThecustomeris alwaysrightCall themanagerto takeoverTalk toyourcoworkersProvide aconsistent experienceStare atthecustomerCustomerServiceBepersonable Stayinformed ofcompanynews Initiate thefirst replyas quicklyas possible Do notoverthinkCommit tocontinuouslearning Bepatient 

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be kind to your boss only
  2. Organize your work station
  3. Remain
  4. Invite feedback
  5. Effective communication
  6. Stop responding
  7. Show appreciation
  8. Track your own metrics
  9. Logical thinking
  10. Practice active listening
  11. Always follow up
  12. Show empathy
  13. Avoid negative language
  14. Do not take no for an answer
  15. Memorize everything you hear
  16. Tell the customer to wait
  17. Take Note
  18. Close the conversation properly
  19. Best practices
  20. Remain impartial
  21. Know the products/ services
  22. Apply the CARP method
  23. Take anger management classes
  24. Take note of frequent complaints
  25. Connect customers with additional resources
  26. Make sure the customer feels in control
  27. Address all concerns
  28. The customer is always right
  29. Call the manager to take over
  30. Talk to your coworkers
  31. Provide a consistent experience
  32. Stare at the customer
  33. Customer Service
  34. Be personable
  35. Stay informed of company news
  36. Initiate the first reply as quickly as possible
  37. Do not overthink
  38. Commit to continuous learning
  39. Be patient