CustomerServiceOrganizeyour workstationClose theconversationproperly Stayinformed ofcompanynews Commit tocontinuouslearning Remainimpartial BestpracticesTell thecustomerto waitStoprespondingAddressallconcernsLogicalthinkingInvitefeedback Call themanagerto takeoverAlwaysfollowup Know theproducts/servicesPracticeactivelistening Connectcustomerswithadditionalresources Apply theCARPmethod EffectivecommunicationTalk toyourcoworkersAvoidnegativelanguage Be kindto yourboss onlyBepatient Take noteof frequentcomplaints Do notoverthinkThecustomeris alwaysrightMemorizeeverythingyou hearTrackyour ownmetrics ShowappreciationBepersonable Do nottake nofor ananswerTakeNoteStare atthecustomerMake surethe customerfeels incontrol Showempathy Initiate thefirst replyas quicklyas possible Take angermanagementclassesRemainProvide aconsistent experienceCustomerServiceOrganizeyour workstationClose theconversationproperly Stayinformed ofcompanynews Commit tocontinuouslearning Remainimpartial BestpracticesTell thecustomerto waitStoprespondingAddressallconcernsLogicalthinkingInvitefeedback Call themanagerto takeoverAlwaysfollowup Know theproducts/servicesPracticeactivelistening Connectcustomerswithadditionalresources Apply theCARPmethod EffectivecommunicationTalk toyourcoworkersAvoidnegativelanguage Be kindto yourboss onlyBepatient Take noteof frequentcomplaints Do notoverthinkThecustomeris alwaysrightMemorizeeverythingyou hearTrackyour ownmetrics ShowappreciationBepersonable Do nottake nofor ananswerTakeNoteStare atthecustomerMake surethe customerfeels incontrol Showempathy Initiate thefirst replyas quicklyas possible Take angermanagementclassesRemainProvide aconsistent experience

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
  1. Customer Service
  2. Organize your work station
  3. Close the conversation properly
  4. Stay informed of company news
  5. Commit to continuous learning
  6. Remain impartial
  7. Best practices
  8. Tell the customer to wait
  9. Stop responding
  10. Address all concerns
  11. Logical thinking
  12. Invite feedback
  13. Call the manager to take over
  14. Always follow up
  15. Know the products/ services
  16. Practice active listening
  17. Connect customers with additional resources
  18. Apply the CARP method
  19. Effective communication
  20. Talk to your coworkers
  21. Avoid negative language
  22. Be kind to your boss only
  23. Be patient
  24. Take note of frequent complaints
  25. Do not overthink
  26. The customer is always right
  27. Memorize everything you hear
  28. Track your own metrics
  29. Show appreciation
  30. Be personable
  31. Do not take no for an answer
  32. Take Note
  33. Stare at the customer
  34. Make sure the customer feels in control
  35. Show empathy
  36. Initiate the first reply as quickly as possible
  37. Take anger management classes
  38. Remain
  39. Provide a consistent experience