Take angermanagementclassesPracticeactivelistening Connectcustomerswithadditionalresources Know theproducts/servicesBestpracticesProvide aconsistent experienceCustomerServiceApply theCARPmethod Trackyour ownmetrics Showempathy Remainimpartial Memorizeeverythingyou hearMake surethe customerfeels incontrol RemainStare atthecustomerThecustomeris alwaysrightAvoidnegativelanguage AddressallconcernsStoprespondingLogicalthinkingDo nottake nofor ananswerBepersonable Invitefeedback Do notoverthinkBe kindto yourboss onlyCommit tocontinuouslearning Initiate thefirst replyas quicklyas possible TakeNoteBepatient Close theconversationproperly Tell thecustomerto waitTake noteof frequentcomplaints ShowappreciationStayinformed ofcompanynews EffectivecommunicationTalk toyourcoworkersOrganizeyour workstationCall themanagerto takeoverAlwaysfollowup Take angermanagementclassesPracticeactivelistening Connectcustomerswithadditionalresources Know theproducts/servicesBestpracticesProvide aconsistent experienceCustomerServiceApply theCARPmethod Trackyour ownmetrics Showempathy Remainimpartial Memorizeeverythingyou hearMake surethe customerfeels incontrol RemainStare atthecustomerThecustomeris alwaysrightAvoidnegativelanguage AddressallconcernsStoprespondingLogicalthinkingDo nottake nofor ananswerBepersonable Invitefeedback Do notoverthinkBe kindto yourboss onlyCommit tocontinuouslearning Initiate thefirst replyas quicklyas possible TakeNoteBepatient Close theconversationproperly Tell thecustomerto waitTake noteof frequentcomplaints ShowappreciationStayinformed ofcompanynews EffectivecommunicationTalk toyourcoworkersOrganizeyour workstationCall themanagerto takeoverAlwaysfollowup 

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take anger management classes
  2. Practice active listening
  3. Connect customers with additional resources
  4. Know the products/ services
  5. Best practices
  6. Provide a consistent experience
  7. Customer Service
  8. Apply the CARP method
  9. Track your own metrics
  10. Show empathy
  11. Remain impartial
  12. Memorize everything you hear
  13. Make sure the customer feels in control
  14. Remain
  15. Stare at the customer
  16. The customer is always right
  17. Avoid negative language
  18. Address all concerns
  19. Stop responding
  20. Logical thinking
  21. Do not take no for an answer
  22. Be personable
  23. Invite feedback
  24. Do not overthink
  25. Be kind to your boss only
  26. Commit to continuous learning
  27. Initiate the first reply as quickly as possible
  28. Take Note
  29. Be patient
  30. Close the conversation properly
  31. Tell the customer to wait
  32. Take note of frequent complaints
  33. Show appreciation
  34. Stay informed of company news
  35. Effective communication
  36. Talk to your coworkers
  37. Organize your work station
  38. Call the manager to take over
  39. Always follow up