Do notoverthinkAvoidnegativelanguage Call themanagerto takeoverBe kindto yourboss onlyPracticeactivelistening Do nottake nofor ananswerCommit tocontinuouslearning EffectivecommunicationProvide aconsistent experienceTalk toyourcoworkersStoprespondingShowappreciationInitiate thefirst replyas quicklyas possible Close theconversationproperly Remainimpartial AddressallconcernsBepatient CustomerServiceShowempathy Apply theCARPmethod RemainLogicalthinkingStare atthecustomerBestpracticesTake angermanagementclassesTake noteof frequentcomplaints Trackyour ownmetrics Stayinformed ofcompanynews Organizeyour workstationThecustomeris alwaysrightAlwaysfollowup Invitefeedback Bepersonable Know theproducts/servicesTell thecustomerto waitTakeNoteConnectcustomerswithadditionalresources Make surethe customerfeels incontrol Memorizeeverythingyou hearDo notoverthinkAvoidnegativelanguage Call themanagerto takeoverBe kindto yourboss onlyPracticeactivelistening Do nottake nofor ananswerCommit tocontinuouslearning EffectivecommunicationProvide aconsistent experienceTalk toyourcoworkersStoprespondingShowappreciationInitiate thefirst replyas quicklyas possible Close theconversationproperly Remainimpartial AddressallconcernsBepatient CustomerServiceShowempathy Apply theCARPmethod RemainLogicalthinkingStare atthecustomerBestpracticesTake angermanagementclassesTake noteof frequentcomplaints Trackyour ownmetrics Stayinformed ofcompanynews Organizeyour workstationThecustomeris alwaysrightAlwaysfollowup Invitefeedback Bepersonable Know theproducts/servicesTell thecustomerto waitTakeNoteConnectcustomerswithadditionalresources Make surethe customerfeels incontrol Memorizeeverythingyou hear

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do not overthink
  2. Avoid negative language
  3. Call the manager to take over
  4. Be kind to your boss only
  5. Practice active listening
  6. Do not take no for an answer
  7. Commit to continuous learning
  8. Effective communication
  9. Provide a consistent experience
  10. Talk to your coworkers
  11. Stop responding
  12. Show appreciation
  13. Initiate the first reply as quickly as possible
  14. Close the conversation properly
  15. Remain impartial
  16. Address all concerns
  17. Be patient
  18. Customer Service
  19. Show empathy
  20. Apply the CARP method
  21. Remain
  22. Logical thinking
  23. Stare at the customer
  24. Best practices
  25. Take anger management classes
  26. Take note of frequent complaints
  27. Track your own metrics
  28. Stay informed of company news
  29. Organize your work station
  30. The customer is always right
  31. Always follow up
  32. Invite feedback
  33. Be personable
  34. Know the products/ services
  35. Tell the customer to wait
  36. Take Note
  37. Connect customers with additional resources
  38. Make sure the customer feels in control
  39. Memorize everything you hear