Alwaysfollowup AddressallconcernsTalk toyourcoworkersApply theCARPmethod Take angermanagementclassesShowempathy Do notoverthinkTrackyour ownmetrics RemainCustomerServicePracticeactivelistening Take noteof frequentcomplaints LogicalthinkingMake surethe customerfeels incontrol Bepatient Connectcustomerswithadditionalresources Invitefeedback Know theproducts/servicesTakeNoteStoprespondingRemainimpartial Do nottake nofor ananswerThecustomeris alwaysrightOrganizeyour workstationCall themanagerto takeoverTell thecustomerto waitEffectivecommunicationProvide aconsistent experienceInitiate thefirst replyas quicklyas possible Stare atthecustomerClose theconversationproperly ShowappreciationStayinformed ofcompanynews Memorizeeverythingyou hearBe kindto yourboss onlyBestpracticesCommit tocontinuouslearning Avoidnegativelanguage Bepersonable Alwaysfollowup AddressallconcernsTalk toyourcoworkersApply theCARPmethod Take angermanagementclassesShowempathy Do notoverthinkTrackyour ownmetrics RemainCustomerServicePracticeactivelistening Take noteof frequentcomplaints LogicalthinkingMake surethe customerfeels incontrol Bepatient Connectcustomerswithadditionalresources Invitefeedback Know theproducts/servicesTakeNoteStoprespondingRemainimpartial Do nottake nofor ananswerThecustomeris alwaysrightOrganizeyour workstationCall themanagerto takeoverTell thecustomerto waitEffectivecommunicationProvide aconsistent experienceInitiate thefirst replyas quicklyas possible Stare atthecustomerClose theconversationproperly ShowappreciationStayinformed ofcompanynews Memorizeeverythingyou hearBe kindto yourboss onlyBestpracticesCommit tocontinuouslearning Avoidnegativelanguage Bepersonable 

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Always follow up
  2. Address all concerns
  3. Talk to your coworkers
  4. Apply the CARP method
  5. Take anger management classes
  6. Show empathy
  7. Do not overthink
  8. Track your own metrics
  9. Remain
  10. Customer Service
  11. Practice active listening
  12. Take note of frequent complaints
  13. Logical thinking
  14. Make sure the customer feels in control
  15. Be patient
  16. Connect customers with additional resources
  17. Invite feedback
  18. Know the products/ services
  19. Take Note
  20. Stop responding
  21. Remain impartial
  22. Do not take no for an answer
  23. The customer is always right
  24. Organize your work station
  25. Call the manager to take over
  26. Tell the customer to wait
  27. Effective communication
  28. Provide a consistent experience
  29. Initiate the first reply as quickly as possible
  30. Stare at the customer
  31. Close the conversation properly
  32. Show appreciation
  33. Stay informed of company news
  34. Memorize everything you hear
  35. Be kind to your boss only
  36. Best practices
  37. Commit to continuous learning
  38. Avoid negative language
  39. Be personable