Bepatient Apply theCARPmethod Initiate thefirst replyas quicklyas possible Do nottake nofor ananswerTalk toyourcoworkersRemainTell thecustomerto waitBestpracticesInvitefeedback TakeNoteTrackyour ownmetrics Showempathy Stare atthecustomerStoprespondingMemorizeeverythingyou hearRemainimpartial Be kindto yourboss onlyAddressallconcernsDo notoverthinkMake surethe customerfeels incontrol Call themanagerto takeoverAlwaysfollowup Connectcustomerswithadditionalresources Close theconversationproperly Know theproducts/servicesCustomerServiceOrganizeyour workstationLogicalthinkingAvoidnegativelanguage ShowappreciationBepersonable Practiceactivelistening Commit tocontinuouslearning Provide aconsistent experienceTake angermanagementclassesThecustomeris alwaysrightTake noteof frequentcomplaints EffectivecommunicationStayinformed ofcompanynews Bepatient Apply theCARPmethod Initiate thefirst replyas quicklyas possible Do nottake nofor ananswerTalk toyourcoworkersRemainTell thecustomerto waitBestpracticesInvitefeedback TakeNoteTrackyour ownmetrics Showempathy Stare atthecustomerStoprespondingMemorizeeverythingyou hearRemainimpartial Be kindto yourboss onlyAddressallconcernsDo notoverthinkMake surethe customerfeels incontrol Call themanagerto takeoverAlwaysfollowup Connectcustomerswithadditionalresources Close theconversationproperly Know theproducts/servicesCustomerServiceOrganizeyour workstationLogicalthinkingAvoidnegativelanguage ShowappreciationBepersonable Practiceactivelistening Commit tocontinuouslearning Provide aconsistent experienceTake angermanagementclassesThecustomeris alwaysrightTake noteof frequentcomplaints EffectivecommunicationStayinformed ofcompanynews 

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be patient
  2. Apply the CARP method
  3. Initiate the first reply as quickly as possible
  4. Do not take no for an answer
  5. Talk to your coworkers
  6. Remain
  7. Tell the customer to wait
  8. Best practices
  9. Invite feedback
  10. Take Note
  11. Track your own metrics
  12. Show empathy
  13. Stare at the customer
  14. Stop responding
  15. Memorize everything you hear
  16. Remain impartial
  17. Be kind to your boss only
  18. Address all concerns
  19. Do not overthink
  20. Make sure the customer feels in control
  21. Call the manager to take over
  22. Always follow up
  23. Connect customers with additional resources
  24. Close the conversation properly
  25. Know the products/ services
  26. Customer Service
  27. Organize your work station
  28. Logical thinking
  29. Avoid negative language
  30. Show appreciation
  31. Be personable
  32. Practice active listening
  33. Commit to continuous learning
  34. Provide a consistent experience
  35. Take anger management classes
  36. The customer is always right
  37. Take note of frequent complaints
  38. Effective communication
  39. Stay informed of company news