StoprespondingMemorizeeverythingyou hearBepatient Make surethe customerfeels incontrol Take noteof frequentcomplaints Be kindto yourboss onlyStayinformed ofcompanynews Trackyour ownmetrics LogicalthinkingOrganizeyour workstationDo notoverthinkCall themanagerto takeoverConnectcustomerswithadditionalresources Apply theCARPmethod Bepersonable Close theconversationproperly Avoidnegativelanguage Do nottake nofor ananswerPracticeactivelistening EffectivecommunicationAddressallconcernsTakeNoteKnow theproducts/servicesRemainimpartial Tell thecustomerto waitInvitefeedback Take angermanagementclassesInitiate thefirst replyas quicklyas possible Alwaysfollowup Stare atthecustomerShowempathy CustomerServiceBestpracticesShowappreciationRemainTalk toyourcoworkersCommit tocontinuouslearning Provide aconsistent experienceThecustomeris alwaysrightStoprespondingMemorizeeverythingyou hearBepatient Make surethe customerfeels incontrol Take noteof frequentcomplaints Be kindto yourboss onlyStayinformed ofcompanynews Trackyour ownmetrics LogicalthinkingOrganizeyour workstationDo notoverthinkCall themanagerto takeoverConnectcustomerswithadditionalresources Apply theCARPmethod Bepersonable Close theconversationproperly Avoidnegativelanguage Do nottake nofor ananswerPracticeactivelistening EffectivecommunicationAddressallconcernsTakeNoteKnow theproducts/servicesRemainimpartial Tell thecustomerto waitInvitefeedback Take angermanagementclassesInitiate thefirst replyas quicklyas possible Alwaysfollowup Stare atthecustomerShowempathy CustomerServiceBestpracticesShowappreciationRemainTalk toyourcoworkersCommit tocontinuouslearning Provide aconsistent experienceThecustomeris alwaysright

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stop responding
  2. Memorize everything you hear
  3. Be patient
  4. Make sure the customer feels in control
  5. Take note of frequent complaints
  6. Be kind to your boss only
  7. Stay informed of company news
  8. Track your own metrics
  9. Logical thinking
  10. Organize your work station
  11. Do not overthink
  12. Call the manager to take over
  13. Connect customers with additional resources
  14. Apply the CARP method
  15. Be personable
  16. Close the conversation properly
  17. Avoid negative language
  18. Do not take no for an answer
  19. Practice active listening
  20. Effective communication
  21. Address all concerns
  22. Take Note
  23. Know the products/ services
  24. Remain impartial
  25. Tell the customer to wait
  26. Invite feedback
  27. Take anger management classes
  28. Initiate the first reply as quickly as possible
  29. Always follow up
  30. Stare at the customer
  31. Show empathy
  32. Customer Service
  33. Best practices
  34. Show appreciation
  35. Remain
  36. Talk to your coworkers
  37. Commit to continuous learning
  38. Provide a consistent experience
  39. The customer is always right