Trackyour ownmetrics Initiate thefirst replyas quicklyas possible CustomerServiceBe kindto yourboss onlyAddressallconcernsShowempathy Stayinformed ofcompanynews Provide aconsistent experienceStoprespondingTake noteof frequentcomplaints BestpracticesDo notoverthinkDo nottake nofor ananswerMemorizeeverythingyou hearAlwaysfollowup Tell thecustomerto waitAvoidnegativelanguage Take angermanagementclassesLogicalthinkingMake surethe customerfeels incontrol Close theconversationproperly Bepersonable Call themanagerto takeoverConnectcustomerswithadditionalresources Stare atthecustomerRemainOrganizeyour workstationShowappreciationInvitefeedback Practiceactivelistening Commit tocontinuouslearning Bepatient EffectivecommunicationRemainimpartial Know theproducts/servicesTalk toyourcoworkersTakeNoteThecustomeris alwaysrightApply theCARPmethod Trackyour ownmetrics Initiate thefirst replyas quicklyas possible CustomerServiceBe kindto yourboss onlyAddressallconcernsShowempathy Stayinformed ofcompanynews Provide aconsistent experienceStoprespondingTake noteof frequentcomplaints BestpracticesDo notoverthinkDo nottake nofor ananswerMemorizeeverythingyou hearAlwaysfollowup Tell thecustomerto waitAvoidnegativelanguage Take angermanagementclassesLogicalthinkingMake surethe customerfeels incontrol Close theconversationproperly Bepersonable Call themanagerto takeoverConnectcustomerswithadditionalresources Stare atthecustomerRemainOrganizeyour workstationShowappreciationInvitefeedback Practiceactivelistening Commit tocontinuouslearning Bepatient EffectivecommunicationRemainimpartial Know theproducts/servicesTalk toyourcoworkersTakeNoteThecustomeris alwaysrightApply theCARPmethod 

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Track your own metrics
  2. Initiate the first reply as quickly as possible
  3. Customer Service
  4. Be kind to your boss only
  5. Address all concerns
  6. Show empathy
  7. Stay informed of company news
  8. Provide a consistent experience
  9. Stop responding
  10. Take note of frequent complaints
  11. Best practices
  12. Do not overthink
  13. Do not take no for an answer
  14. Memorize everything you hear
  15. Always follow up
  16. Tell the customer to wait
  17. Avoid negative language
  18. Take anger management classes
  19. Logical thinking
  20. Make sure the customer feels in control
  21. Close the conversation properly
  22. Be personable
  23. Call the manager to take over
  24. Connect customers with additional resources
  25. Stare at the customer
  26. Remain
  27. Organize your work station
  28. Show appreciation
  29. Invite feedback
  30. Practice active listening
  31. Commit to continuous learning
  32. Be patient
  33. Effective communication
  34. Remain impartial
  35. Know the products/ services
  36. Talk to your coworkers
  37. Take Note
  38. The customer is always right
  39. Apply the CARP method