Tell thecustomerto waitCustomerServiceKnow theproducts/servicesTakeNotePracticeactivelistening Invitefeedback Call themanagerto takeoverEffectivecommunicationAddressallconcernsInitiate thefirst replyas quicklyas possible Take noteof frequentcomplaints Bepersonable Talk toyourcoworkersRemainimpartial Close theconversationproperly Memorizeeverythingyou hearTrackyour ownmetrics Connectcustomerswithadditionalresources Thecustomeris alwaysrightStayinformed ofcompanynews BestpracticesDo nottake nofor ananswerLogicalthinkingDo notoverthinkStoprespondingOrganizeyour workstationStare atthecustomerAvoidnegativelanguage Take angermanagementclassesShowappreciationShowempathy Provide aconsistent experienceCommit tocontinuouslearning Alwaysfollowup Apply theCARPmethod Make surethe customerfeels incontrol Be kindto yourboss onlyRemainBepatient Tell thecustomerto waitCustomerServiceKnow theproducts/servicesTakeNotePracticeactivelistening Invitefeedback Call themanagerto takeoverEffectivecommunicationAddressallconcernsInitiate thefirst replyas quicklyas possible Take noteof frequentcomplaints Bepersonable Talk toyourcoworkersRemainimpartial Close theconversationproperly Memorizeeverythingyou hearTrackyour ownmetrics Connectcustomerswithadditionalresources Thecustomeris alwaysrightStayinformed ofcompanynews BestpracticesDo nottake nofor ananswerLogicalthinkingDo notoverthinkStoprespondingOrganizeyour workstationStare atthecustomerAvoidnegativelanguage Take angermanagementclassesShowappreciationShowempathy Provide aconsistent experienceCommit tocontinuouslearning Alwaysfollowup Apply theCARPmethod Make surethe customerfeels incontrol Be kindto yourboss onlyRemainBepatient 

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell the customer to wait
  2. Customer Service
  3. Know the products/ services
  4. Take Note
  5. Practice active listening
  6. Invite feedback
  7. Call the manager to take over
  8. Effective communication
  9. Address all concerns
  10. Initiate the first reply as quickly as possible
  11. Take note of frequent complaints
  12. Be personable
  13. Talk to your coworkers
  14. Remain impartial
  15. Close the conversation properly
  16. Memorize everything you hear
  17. Track your own metrics
  18. Connect customers with additional resources
  19. The customer is always right
  20. Stay informed of company news
  21. Best practices
  22. Do not take no for an answer
  23. Logical thinking
  24. Do not overthink
  25. Stop responding
  26. Organize your work station
  27. Stare at the customer
  28. Avoid negative language
  29. Take anger management classes
  30. Show appreciation
  31. Show empathy
  32. Provide a consistent experience
  33. Commit to continuous learning
  34. Always follow up
  35. Apply the CARP method
  36. Make sure the customer feels in control
  37. Be kind to your boss only
  38. Remain
  39. Be patient