BestpracticesInvitefeedback StoprespondingCommit tocontinuouslearning AddressallconcernsClose theconversationproperly Bepersonable Showempathy CustomerServiceEffectivecommunicationInitiate thefirst replyas quicklyas possible Be kindto yourboss onlyDo nottake nofor ananswerRemainimpartial Apply theCARPmethod Connectcustomerswithadditionalresources Thecustomeris alwaysrightKnow theproducts/servicesShowappreciationDo notoverthinkTalk toyourcoworkersTell thecustomerto waitStayinformed ofcompanynews Trackyour ownmetrics Take angermanagementclassesProvide aconsistent experienceRemainOrganizeyour workstationTakeNoteBepatient LogicalthinkingAvoidnegativelanguage Call themanagerto takeoverAlwaysfollowup Stare atthecustomerPracticeactivelistening Make surethe customerfeels incontrol Take noteof frequentcomplaints Memorizeeverythingyou hearBestpracticesInvitefeedback StoprespondingCommit tocontinuouslearning AddressallconcernsClose theconversationproperly Bepersonable Showempathy CustomerServiceEffectivecommunicationInitiate thefirst replyas quicklyas possible Be kindto yourboss onlyDo nottake nofor ananswerRemainimpartial Apply theCARPmethod Connectcustomerswithadditionalresources Thecustomeris alwaysrightKnow theproducts/servicesShowappreciationDo notoverthinkTalk toyourcoworkersTell thecustomerto waitStayinformed ofcompanynews Trackyour ownmetrics Take angermanagementclassesProvide aconsistent experienceRemainOrganizeyour workstationTakeNoteBepatient LogicalthinkingAvoidnegativelanguage Call themanagerto takeoverAlwaysfollowup Stare atthecustomerPracticeactivelistening Make surethe customerfeels incontrol Take noteof frequentcomplaints Memorizeeverythingyou hear

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Best practices
  2. Invite feedback
  3. Stop responding
  4. Commit to continuous learning
  5. Address all concerns
  6. Close the conversation properly
  7. Be personable
  8. Show empathy
  9. Customer Service
  10. Effective communication
  11. Initiate the first reply as quickly as possible
  12. Be kind to your boss only
  13. Do not take no for an answer
  14. Remain impartial
  15. Apply the CARP method
  16. Connect customers with additional resources
  17. The customer is always right
  18. Know the products/ services
  19. Show appreciation
  20. Do not overthink
  21. Talk to your coworkers
  22. Tell the customer to wait
  23. Stay informed of company news
  24. Track your own metrics
  25. Take anger management classes
  26. Provide a consistent experience
  27. Remain
  28. Organize your work station
  29. Take Note
  30. Be patient
  31. Logical thinking
  32. Avoid negative language
  33. Call the manager to take over
  34. Always follow up
  35. Stare at the customer
  36. Practice active listening
  37. Make sure the customer feels in control
  38. Take note of frequent complaints
  39. Memorize everything you hear