Know theproducts/servicesApply theCARPmethod Close theconversationproperly Call themanagerto takeoverBepatient Initiate thefirst replyas quicklyas possible Talk toyourcoworkersStayinformed ofcompanynews Provide aconsistent experienceBestpracticesEffectivecommunicationInvitefeedback Connectcustomerswithadditionalresources ShowappreciationAvoidnegativelanguage StoprespondingTakeNoteLogicalthinkingCommit tocontinuouslearning Thecustomeris alwaysrightCustomerServiceBepersonable Do nottake nofor ananswerTrackyour ownmetrics Practiceactivelistening Memorizeeverythingyou hearRemainRemainimpartial Stare atthecustomerTake noteof frequentcomplaints Be kindto yourboss onlyAddressallconcernsTell thecustomerto waitTake angermanagementclassesOrganizeyour workstationShowempathy Alwaysfollowup Make surethe customerfeels incontrol Do notoverthinkKnow theproducts/servicesApply theCARPmethod Close theconversationproperly Call themanagerto takeoverBepatient Initiate thefirst replyas quicklyas possible Talk toyourcoworkersStayinformed ofcompanynews Provide aconsistent experienceBestpracticesEffectivecommunicationInvitefeedback Connectcustomerswithadditionalresources ShowappreciationAvoidnegativelanguage StoprespondingTakeNoteLogicalthinkingCommit tocontinuouslearning Thecustomeris alwaysrightCustomerServiceBepersonable Do nottake nofor ananswerTrackyour ownmetrics Practiceactivelistening Memorizeeverythingyou hearRemainRemainimpartial Stare atthecustomerTake noteof frequentcomplaints Be kindto yourboss onlyAddressallconcernsTell thecustomerto waitTake angermanagementclassesOrganizeyour workstationShowempathy Alwaysfollowup Make surethe customerfeels incontrol Do notoverthink

Best Practices in Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Know the products/ services
  2. Apply the CARP method
  3. Close the conversation properly
  4. Call the manager to take over
  5. Be patient
  6. Initiate the first reply as quickly as possible
  7. Talk to your coworkers
  8. Stay informed of company news
  9. Provide a consistent experience
  10. Best practices
  11. Effective communication
  12. Invite feedback
  13. Connect customers with additional resources
  14. Show appreciation
  15. Avoid negative language
  16. Stop responding
  17. Take Note
  18. Logical thinking
  19. Commit to continuous learning
  20. The customer is always right
  21. Customer Service
  22. Be personable
  23. Do not take no for an answer
  24. Track your own metrics
  25. Practice active listening
  26. Memorize everything you hear
  27. Remain
  28. Remain impartial
  29. Stare at the customer
  30. Take note of frequent complaints
  31. Be kind to your boss only
  32. Address all concerns
  33. Tell the customer to wait
  34. Take anger management classes
  35. Organize your work station
  36. Show empathy
  37. Always follow up
  38. Make sure the customer feels in control
  39. Do not overthink